Reyes Guest Home Navaronne II

Type of visit: Required - 1 Year

On 12/1/2025 at 12:15 pm Licensing Program Analyst (LPA) Y. Brown arrived unannounced to conduct an annual required inspection. LPA met with Lorna Rodrigo and explained the purpose of the visit. Lorna phoned Administrator (AD) Lucas Argueza. The Administrator currently holds a certificate (#6074709740) that expires on 1/30/2027. LPA toured the facility including but not limited to bedrooms, bathrooms, kitchen, common area, garage, and back yard. All indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature for residents is maintained at 73 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. All toilets, hand washing, and bathing are safe, sanitary and in operating condition. The supply of extra hygiene was available for residents. Smoke detectors and carbon monoxide combination were in operating condition during visit. First aid kit was observed to be complete. LPA reviewed four (4) staff and five (5) resident records. LPA reviewed a sample of medication. Continued on LIC809-C. (Continued from LIC809...) The following forms will be updated and submitted to CCLD by 12/8/2025: LIC610D: Emergency disaster plan LIC500: (Personnel Record) The following deficiencies were observed: At 12:45 pm, LPA observed missing CPR training from 0/4 staff members. At 1:00 pm, LPA observed missing first aid training from 0/4 staff members. At 1:05 pm, LPA observed that S1 was not associated to the facility. At 1:15 pm, LPA observed the water temperate was measured at 150.1 degrees Fahrenheit. At 2:00 pm, LPA observed that there wasn't an updated quarterly fire drill conducted. *An immediate $500.00 civil penalty will be assessed on today's date for association.* Deficiencies are cited per Title 22 California Code of Regulations and listed on LIC809D. Failure to submit proof of corrections (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties. Administrator Lucas Argueza gave authorization for caregiver Lorna Rodrigo to sign todays report. Exit interview conducted with Lorna Rodrigo. A copy of the appeal rights and this report provided.the state’s words, verbatim · CDSS document, Dec 1, 2025

Allegation investigated: Staff physically abused resident in care resulting in multiple injuries

On 04/16/25 at 09:20 am, Licensing Program Analyst (LPA) arrived unannounced to deliver complaint investigation findings for the above allegation. LPA met with Administrator, Rowena Lucas and explained the purpose of the visit. During the course of the investigation, the Department obtained information, conducted interviews with residents and staff, and reviewed records. On 7/1/2024, at approximately 2pm, resident (R1) was admitted to John Muir Walnut Creek Health with a chief complaint of a fall and fatigue. R1 had a CT scan of his cervical spine that showed no finding of traumatic injury or significant degenerative change. On 07/14/2024, R1 was transported to John Muir Health with a chief complaint of fatigue. R1 had been showing increased generalized weakness over the week prior and had been complaining of right rib pain. R1 was diagnosed with acute fractures, as well as multiple acute and subacute displaced right fourth through 11th rib fractures, with associated extrapleural hematoma. Continued on 9099C... Unsubstantiated ...Continued from 9099 Concord Police Department Officer interviewed John Muir facility staff who stated that R1’s fractured ribs would not have contributed to R1’s death. John Muir facility staff denied ever insinuating to R1’s Power of Attorney (POA) W1 that R1 was being abused and stated that if they did have reason to believe that they would have contacted law enforcement. The Concord Police Department took the report for documentation purposes only. All facility staff interviewed denied any physically abusing ever happening to R1 while in care. The facility staff did not witness other facility staff physically abusing R1 and were unaware that R1 sustained seven fractured ribs. The facility staff were unsure how R1 sustained the injuries. Based upon the interviews conducted and information obtained during investigation the above allegations are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means that although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Apr 16, 2025 · control 15-AS-20241017114113

Type of visit: Required - 1 Year

On 09/12/24 at 9:45 am Licensing Program Analysts (LPA) J. Clancy-Czuleger arrived unannounced to do an annual inspection. LPA meet with Licensee Flordelis Reyes and explained the purpose of the visit. LPA inspected the facility inside out. There is no body of water. Physical plant is consistent with the facility sketch received by Central Application Bureau (CAB) and approved by the fire department. LPA inspected the living room, dining area, kitchen, bedrooms, hallways, bathrooms, side and backyards. Bedrooms were observed appropriately furnished with adequate lighting and drawers. Facility has sufficient towels, extra bed sheets and comforters. Equipment and supplies for residents' personal hygiene are available and on site. Dinner and silver wares were observed sufficient for residents' use. Food supplies checked and observed good for seven days of non-perishables. Facility was observed equipped with refrigerator, microwave, dishwasher, washer and dryer. Cabinet for knives, cleaning supplies, and central storage for medications were observed with locks. Activity supplies were available. Outdoor activity space was observed furnished with tables, chairs and shade. The facility has a mitigation plan. Fire extinguishers were observed fully charge and tags showed serviced 09/20/2023. At 10:15 am LPA reviewed 4 residents records. At 11:00 am, LPA reviewed 2 staff records and 2 of 2 were fingerprint cleared and associated to the facility. No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Sep 12, 2024