University Village Thousand Oaks is a continuing-care retirement community in Thousand Oaks, Ventura County, California — state license #565800978, licensed for 514 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 12 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated June 27, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 12 times and filed 12 documents. The most recent is a complaint investigation report, dated June 27, 2026.
The state's published file for this home includes 2 documents with transcribed findings, dated January 6, 2025 to August 1, 2025. 2 of the 2 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (1). 2 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 2 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 27, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 1, 2025Substantiated
Allegation investigated: Staff are not adhering to resident's admission agreement.
Staff Services Manager I (SSMI) Wolter contacted the Executive Director, Jeannette Ruggerio, via telephone on August 1, 2025, to deliver complaint findings over the phone, SSMI explained the purpose of the call. On February 26, 2025, the Department received a complaint alleging that, “staff are not adhering to resident’s admission agreement.” The complaint alleges that the change from the “Meal Credit System,” to the “My Choice Dining Points,” point-based allocation system, does not adhere to the resident’s (R1) admission agreement. Throughout the course of the investigation the Department conducted interviews and reviewed documentation relevant to the complaint. The Department reviewed R1’s Residence and Care Agreement (admission agreement) which explicitly states in section ‘4. Basic Services and Items Provided to All Unit Residents’ that, “Unless otherwise specified, these services are included in your monthly fee: one meal per day in one of the community dining rooms.” [Continued othe state’s words, verbatim · CDSS document, Aug 1, 2025 · control 29-AS-20250226142116
Jan 6, 2025Unsubstantiated
Allegation investigated: Facility retained resident with a higher level of care needs.
Associate Governmental Program Analyst (AGPA) Jennifer Walden (Walden) made an unannounced complaint visit (telephonically) to this facility and spoke with the Executive Director, Dmitry Estrin (Estrin). Licensing Program Analyst (LPA) Erika Miller (Miller) conducted a subsequent complaint visit to the facility above to issue final findings. LPA Miller met with Estrin, and explained the purpose of the visit. Reporting party (RP) alleges that Resident 1 (R1) was initially healthy then experienced multiple infections. RP alleges that facility did not make a higher level of care available as advertised on their website. RP alleges that family requested assistance in placing R1 in Assisted Living or Skilled Nursing units, but staff advised that space was not available. RP further stated that facility has not helped R1 find a suitable location, despite facility staff stating that R1 requires a higher level of care. Continued on 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 6, 2025 · control 29-AS-20240130123335
Jul 26, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 20, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 21, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is University Village Thousand Oaks licensed?
Yes — University Village Thousand Oaks is a licensed continuing-care retirement community in Thousand Oaks (Ventura County): California license #565800978, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 514 residents. State records list 12 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated June 27, 2026, appears in the inspection record on this page.
Can University Village Thousand Oaks care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists University Village Thousand Oaks with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license record514 NON-AMBULATORY, 1ST & 2ND FLOORS ONLY. HOSPICE WAIVER FOR 5.
How much does University Village Thousand Oaks cost?
California's public licensing record does not include University Village Thousand Oaks's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Ventura County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does University Village Thousand Oaks accept Medi-Cal or the Assisted Living Waiver?
University Village Thousand Oaks is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
489 of 514 beds occupied (95%) when the state visited on August 1, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for University Village Thousand Oaks?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 12 state visits and 12 dated documents since 2021 for University Village Thousand Oaks; 2 complaint-investigation narratives are transcribed verbatim below. The most recent, dated August 1, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 12 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(805) 241-3000Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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