Quail Park Retirement Village, Llc is a residential care home for the elderly (RCFE) in Visalia, Tulare County, California — state license #547201356, licensed for 175 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 16 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated March 23, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 20 times and filed 16 documents. The most recent — a complaint investigation report on March 23, 2026 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 6 documents with transcribed findings, dated January 18, 2023 to March 23, 2026. 6 of the 6 carry the state's recorded outcome word: “Substantiated” (3), “Unsubstantiated” (3). 6 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 6 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Mar 23, 2026Unsubstantiated
Allegation investigated: Staff did not ensure that facility elevators are operable.
On 3/23/2026, Licensing Program Analyst (LPA) K. Kaur arrived unannounced to conduct a subsequent complaint inspection to deliver findings. LPA met Health/Wellness Director Crystal Alaniz and announced the purpose of the visit. Executive Director Trevin Willis was contacted and arrived a short time later. The Department investigated the allegations listed above. Based on interviews with Administrator, staff and residents, the facility has been working with TK Elevator Corporation to fix the elevator since December 2025. TK Elevator Corporation has come out several times to resolve the issue, and the elevator was operable for short periods but stopped working again. Repair is ongoing and the facility has another elevator available for use. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore these allegations are UNSUBSTANTIATED. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 23, 2026 · control 24-AS-20260217161135
Mar 23, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 8, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 21, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 7, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 17, 2024Substantiated
Allegation investigated: Staff are serving the residents expired food Staff are mishandling the resident's medications
Licensing Program Analyst (LPA) K. Kaur arrived at the facility unannounced for subsequent complaint inspection. LPA discussed the purpose of the visit and the elements of the allegations with administrator. LPA delivered the following findings. Based on observations the facility had expired food. Medication audit revealed residents’ medication was not logged in the Centrally Stored Medication and Destruction Record (CSMDR). The preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED. See citations on the attached LIC9099D. Civil penalty issued due to repeat violation. Exit interview was conducted with Administrator and appeal rights were provided. Substantiatedthe state’s words, verbatim · CDSS document, Jan 17, 2024 · control 24-AS-20231030162407
Jan 17, 2024Unsubstantiated
Allegation investigated: Licensee does not maintain the facility in good repair
Licensing Program Analyst (LPA) K. Kaur arrived at the facility for a subsequent visit to deliver findings. LPA met with Administrator Lenette Otero-Gross and explained the purpose of the visit and reviewed the elements of the allegations. LPA delivered the following complaint investigation findings. The Department investigated the allegations listed above. Based on observation and interviews with residents no issues have been observed that require repair or attention. Interview was conducted with Resident (R1) who stated kitchen sink was repaired recently. Work order was reviewed which indiacted the order was submited and completed on 1/16/2024. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore these allegations are UNSUBSTANTIATED. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 17, 2024 · control 24-AS-20231120132803
Dec 20, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Quail Park Retirement Village, Llc licensed?
Yes — Quail Park Retirement Village, Llc is a licensed residential care home for the elderly (RCFE) in Visalia (Tulare County): California license #547201356, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 175 residents. State records list 16 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated March 23, 2026, was marked “Unsubstantiated” by the state.
Can Quail Park Retirement Village, Llc care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Quail Park Retirement Village, Llc with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordFIRE CLEARED FOR ALL NON-AMBULATORY INCLUDING EIGHT (8) BEDRIDDEN RESIDENTS. HOSPICE WAIVER GRANTED FOR THIRTEEN (13) RESIDENTS.
How much does Quail Park Retirement Village, Llc cost?
California's public licensing record does not include Quail Park Retirement Village, Llc's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Tulare County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Quail Park Retirement Village, Llc accept Medi-Cal or the Assisted Living Waiver?
Quail Park Retirement Village, Llc is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
114 of 175 beds occupied (65%) when the state visited on March 23, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Quail Park Retirement Village, Llc?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 20 state visits and 16 dated documents since 2021 for Quail Park Retirement Village, Llc; 6 complaint-investigation narratives are transcribed verbatim below. The most recent, dated March 23, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 20 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(559) 624-3500Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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