Heatherfield Inn is a residential care home for the elderly (RCFE) in San Jose, Santa Clara County, California — state license #435202753, licensed for 9 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 12 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated September 12, 2025 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 14 times and filed 12 documents. The most recent is a facility evaluation report, dated September 12, 2025.
The state's published file for this home includes 4 documents with transcribed findings, dated January 11, 2024 to April 1, 2025. 4 of the 4 carry the state's recorded outcome word: “Substantiated” (1), “Unfounded” (2), “Unsubstantiated” (1). 4 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 4 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Sep 12, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 28, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 1, 2025Unsubstantiated
Allegation investigated: Facility staff is violating personal rights by not allowing visitors inside facility Facility staff is not administering medication to residents according to physician orders. Facility staff is not addressing resident significant weight loss Residents do not have access to telephone in the facility
On 04/01/2025 at 9:45 AM Licensing Program Analyst (LPA) Marcela Yanez subsequent conducted an unannounced complaint investigation visit to deliver findings on the above allegations. LPA met with Lead Staff Fonokalafi Jano and stated the purpose of the visit. On 12/23/2024 the Department received a complaint with allegations that the facility is not addressing significant weight loss of the resident, the staff is not allowing visitors inside the facility, the staff is not administering medication according to doctor’s order, and the residents not having access to the telephone. During the course of investigation, LPA interviewed 3 staff (S1-S3). LPAs obtained records for 3 Residents (R1-R3) which consisted of Physicians Report, Medication Administration Record, facility menu, and residents weight log. Page 1 of 2. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 1, 2025 · control 26-AS-20241223170818
Jan 30, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 30, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 15, 2024Unfounded
Allegation investigated: Staff do not keep the facility free from pests. Staff do not properly maintain the facility grounds. Staff are not providing adequate laundry service. Staff residing in the facility do not have a Criminal Record Clearance. Staff providing care and supervision have not completed required training.
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation findings and met with Staff Head Fonokalafi Jano (SH) On 3/5/2024, the Department received a complaint with the above allegations. On 3/12/2024, the Department conducted an initial investigation visit. LPA toured the facility inside and out. LPA interviewed 2 staff and 2 residents. LPA requested staff training documents. Continue on LIC9099-C. Page 1 of 3. Unfoundedthe state’s words, verbatim · CDSS document, Nov 15, 2024 · control 26-AS-20240305131931
Aug 8, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 26, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 11, 2024Unfounded
Allegation investigated: Resident had to wait a few hours for incontinence care Facility TV is not functional Food at facility does not meet the recommended dietary food allowance
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegations. LPA met with Administrator (ADM) Dieu-qui H Nguyen. Facility TV is not functional On October 11, 2021, the Department received a complaint alleging Facility TV is not functional. On October 19, 2021, LPA Bui conducted an unannounced 10-day complaint investigation visit. LPA toured the facility and observed 3 Out of 3 resident televisions turned on. LPA observed the living room television was also functional. Page 1 Out of 5. Unfoundedthe state’s words, verbatim · CDSS document, Apr 11, 2024 · control 26-AS-20211011110448
Jan 11, 2024Substantiated
Allegation investigated: Facility screen door is broken
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegations. LPA met with Dieu-qui H Nguyen On October 11, 2021, the Department received a complaint alleging facility screen door is broken. On October 19, 2021, LPA Anna Bui conducted an unannounced 10-day complaint investigation visit. LPA toured the facility and observed a tear along the vertical side of the lower portion of the screen door, in bedroom #4. LPA took photographs of the screen door. LPA Bui interviewed staff S1. S1 stated the screen door in Room #4 was broken for about a week. Page 1 out of 2. Substantiatedthe state’s words, verbatim · CDSS document, Jan 11, 2024 · control 26-AS-20211011110448
Year-by-year trend
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Is Heatherfield Inn licensed?
Yes — Heatherfield Inn is a licensed residential care home for the elderly (RCFE) in San Jose (Santa Clara County): California license #435202753, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 9 residents. State records list 12 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated September 12, 2025, appears in the inspection record on this page.
Can Heatherfield Inn care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Heatherfield Inn with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER; APPROVED FOR CAPACITY OF NINE NON-AMBULATORY OFWHICH 2 MAY BE BEDRIDDEN; APPROVED HOSPICE WAIVER FOR 6 RESIDENTS
How much does Heatherfield Inn cost?
California's public licensing record does not include Heatherfield Inn's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Heatherfield Inn accept Medi-Cal or the Assisted Living Waiver?
Heatherfield Inn is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
5 of 9 beds occupied (56%) when the state visited on April 1, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Heatherfield Inn?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 14 state visits and 12 dated documents since 2021 for Heatherfield Inn; 4 complaint-investigation narratives are transcribed verbatim below. The most recent, dated April 1, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 14 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for mid-size homes (7–15 beds), computed across all 307 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(408) 621-9887Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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