Vi At Palo Alto is a continuing-care retirement community in Palo Alto, Santa Clara County, California — state license #435200930, licensed for 876 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 21 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated June 25, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 23 times and filed 21 documents. The most recent is a facility evaluation report, dated June 25, 2026.
The state's published file for this home includes 6 documents with transcribed findings, dated January 27, 2022 to March 24, 2025. 6 of the 6 carry the state's recorded outcome word: “Unfounded” (2), “Unsubstantiated” (4). 6 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 6 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 25, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 15, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 18, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 19, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 3, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 24, 2025Unsubstantiated
Allegation investigated: Staff do not provide residents with activities while in care Staff do not ensure that the facility remains free of odors
Licensing Program Analyst (LPA) David Marrufo conducted an unannounced complaint investigation visit and met with Valerie Alves. On 02/22/2024, the department received a complaint with the above allegations. On 02/28/2024, LPA Marrufo conducted an initial complaint investigation visit. Additional visits were conducted on 08/02/2024 and 12/18/2024. LPA Marrufo obtained a copy of the Care Center Newsletter, dated Winter 2024. The newsletter states: “High Tea Tasting: The Memory Support residents gather together to enjoy tea, music, and conversation”, “Christmas Card Activities: Memory Support also enjoyed writing Christmas cards for their families” and “Gratitude Jar Activity: Memory Support residents fill the gratitude jar with a list of things for which they are really grateful.” The newsletter has 10 photographs depicting residents in the Memory Care unit participating in activities. The photographs depict at least seven different residents participating in activities. See LIC9099-C pthe state’s words, verbatim · CDSS document, Mar 24, 2025 · control 26-AS-20240222084337
Jan 9, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 5, 2024Unsubstantiated
Allegation investigated: Staff restrained resident. Staff are not following reporting requirements.
On 12/05/2024, at 3:15 PM, Licensing Program Analyst (LPA) Kiran Jain arrived unannounced at the facility to conduct a complaint investigation visit. LPA met with Director of Nursing, Andrea Fadem and Neda Armanfar, Director of Assisted Living, and disclosed the purpose of the visit. Regarding the allegations that Staff restrained resident, the reporting Party (RP) stated "LVN, Jean reported that on or around 9/22/2024, she was new to her role and was training under Jing, who is a nurse. RP stated that Jean and Jing went to client's room to give client a suppository in the client's rectum because client was experiencing constipation. Per Jean, client was being uncooperative, so Jing called In five (5) Certified Nurse Assistants (CNAs) to restrain the client, In order for Jing to administer the suppository in the client's rectum. Afterwards, client was released. It is unknown if the client sustained any injuries. Jean said she called the Ombudsman after the incident, but she did not heathe state’s words, verbatim · CDSS document, Dec 5, 2024 · control 26-AS-20241022110947
Jun 10, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 18, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 28, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 3, 2023Unsubstantiated
Allegation investigated: Facility staff financially abused resident while in care Facility staff stole resident’s personal belongings
Licensing Program Analyst (LPA) David Marrufo conducted an unannounced complaint investigation visit and met with Robinetta Wheeler, Director of Resident Services. On 10/27/2023, the Department received a complaint with the above allegations. During visit, LPA Marrufo conducted interviews with resident R1, R1's family member, and staff S1-S6. During interview, R1 stated that staff S1-S3 have stolen items from R1's apartment, including food, clothing, jewelry, photo albums, and a bag of quarters. R1 also stated S3 stole R1's credit card. During interview, R1's family member stated that the credit card actually belonged to R1's former spouse, who stated that there were two fraudulent charges the former spouse believed may have resulted from booking a flight with a travel agency. R1's family member stated that family members have come to R1's apartment to package items into boxes and move furniture around to better accomodate R1 after a surgery. See LIC9099-C for more information. Page 1the state’s words, verbatim · CDSS document, Nov 3, 2023 · control 26-AS-20231027131157
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Is Vi At Palo Alto licensed?
Yes — Vi At Palo Alto is a licensed continuing-care retirement community in Palo Alto (Santa Clara County): California license #435200930, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 876 residents. State records list 21 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated June 25, 2026, appears in the inspection record on this page.
Can Vi At Palo Alto care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Vi At Palo Alto with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGES 60 AND OVER. FIRE CLEARANCE APPROVED FOR 876 NON-AMBULATORY RESIDENTS WHERE 24 CAN BE BEDRIDDEN IN MEMORY SUPPORT. HOSPICE WAIVER GRANTED FOR 50 RESIDENTS. LP NAME: CLASSIC RESIDENCE MANAGEMENT PARTNERSHIP. CONVERSION MERGER EFFECTIVE 5/12/2026.
How much does Vi At Palo Alto cost?
California's public licensing record does not include Vi At Palo Alto's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Vi At Palo Alto accept Medi-Cal or the Assisted Living Waiver?
Vi At Palo Alto is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
536 of 876 beds occupied (61%) when the state visited on March 24, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Vi At Palo Alto?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 23 state visits and 21 dated documents since 2021 for Vi At Palo Alto; 6 complaint-investigation narratives are transcribed verbatim below. The most recent, dated March 24, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 23 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
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