Sandhill Assisted Living Llc is a residential care home for the elderly (RCFE) in Menlo Park, San Mateo County, California — state license #415601137, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 23 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated July 1, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 26 times and filed 23 documents. The most recent is a facility evaluation report, dated July 1, 2026.
The state's published file for this home includes 4 documents with transcribed findings, dated February 22, 2024 to February 19, 2025. 4 of the 4 carry the state's recorded outcome word: “Substantiated” (2), “Unfounded” (1), “Unsubstantiated” (1). 4 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 4 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jul 1, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 10, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 10, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 10, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 19, 2025Substantiated
Allegation investigated: Licensee is not ensuring that the facility has sufficient staff to meet the needs of residents in care.
On 2/19/2025 Licensing Program Analyst (LPA) Grace Donato conducted an unannounced complaint investigation visit at the facility. LPA met with Administrator Susan Tilma and explained the purpose of the visit. Regarding Licensee is not ensuring that the facility has sufficient staff to meet the needs of residents in care, according to the reporting party, there are 5 residents at the facility and either 1 or 2 staff members present at to provide care and supervision throughout the day. During the complaint visit on 1/31/25, LPA observed 5 residents in their beds and one staff member (S1) cooking breakfast. LPA reviewed all 5 resident files and observed 4/5 residents to have a diagnosis of dementia and one resident that is on hospice. According to the administrator and S1, from 8-9am, S1 is providing care and supervision to the 5 residents. When S1 goes on his/her break from 11am-1pm, there is another staff member (S2) who is providing care and supervision to 5 residents alone. Thereforethe state’s words, verbatim · CDSS document, Feb 19, 2025 · control 14-AS-20250129110008
Aug 22, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 22, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 1, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 1, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 25, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 24, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 22, 2024Unfounded
Allegation investigated: Only one staff was scheduled and unable to communicate due to language barrier
On 3/22/2024, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced complaint investigation visit. LPA met with Caregiver Dinnah Ortega and explained the purpose of today's visit. Regarding the allegation of only one staff was scheduled and unable to communicate due to language barrier, the Reporting Party (RP) stated that RP arrived at the facility to visit a relative. RP attempted to communicate with the only caregiver on the premises but was unable to do so due to a language barrier. Based on interviews, LPA was able to interview one family member (F1). They stated that they don’t remember a situation where they were not able to communicate with staff. Two staff members were interviewed, and both confirmed that the staff (S1) working that day can understand and speak English. Based on interviews, the department has determined that that the allegations were false, could not have happened and/or is without a reasonable basis, therefore the allegations are UNFOUNDED. Nothe state’s words, verbatim · CDSS document, Mar 22, 2024 · control 14-AS-20240312113322
Feb 22, 2024Substantiated
Allegation investigated: Staff have not received required training Staff interfered with administration of medications prescribed by MD Staffing is inadequate to meet residents' care needs Meals are not prepared on site Resident's weight loss was not documented nor reported to MD and responsible party accurately
On 2/22/24, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced visit to deliver findings for the above allegations. LPA met with Caregivers Aljolyn Maquiddang & Susie Herrera then Administrator Rick Aban followed after. LPA explained the purpose of the visit. Regarding the allegation Staff have not received required training, the reporting party (RP) states that staff are asked to sign a document for training that was taken; however, training was never done. During the investigation, LPA Jeung interviewed two staff members one (S1) mentioned that they did get trained on dementia, emergency preparedness, lifting, as well as other topics. And this was done online and in person. However, two out of four family members that were interviewed said that there are staff that are not qualified and not trained. The first witness (F1) mentioned an instance where a staff (S2) was not able to care for a resident (R2); they would have to wait for senior staff to come to change thethe state’s words, verbatim · CDSS document, Feb 22, 2024 · control 14-AS-20220927160827
Feb 22, 2024Unsubstantiated
Allegation investigated: Staff do not ensure that the facility has a working telephone at all times Staff are preventing resident from receiving hospice services because they do not answer the facility door
On 2/22/24, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced visit to deliver findings for the above allegations. LPA met with Caregivers Aljolyn Maquiddang & Susie Herrera then Administrator Rick Aban followed after. LPA explained the purpose of the visit. Regarding the allegations of staff does not ensure that the facility has a working telephone at all times and staff are preventing resident from receiving hospice services because they do not answer the facility door, reporting party (RP) stated that the hospice agency attempted to call the facility, but staff did not answer the telephone. Hospice staff attempted to visit the resident, but staff did not answer the door. Hospice staff continued to call and attempt to visit but were unable to gain access to the resident (R1) until 11/29/2022. LPA Jeung was able to interview three staff members, S1 stated that staff do not want to answer the phone because they don't know what to say and they're shy. Instead of answthe state’s words, verbatim · CDSS document, Feb 22, 2024 · control 14-AS-20221129135944
Feb 22, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 16, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 21, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 6, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 4, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 16, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Sandhill Assisted Living Llc licensed?
Yes — Sandhill Assisted Living Llc is a licensed residential care home for the elderly (RCFE) in Menlo Park (San Mateo County): California license #415601137, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 23 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated July 1, 2026, appears in the inspection record on this page.
Can Sandhill Assisted Living Llc care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Sandhill Assisted Living Llc with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 4 NONAMBULATORY AND 2 BEDRIDDEN RESIDENTS. BEDRIDDEN RESIDENTS SHALL BE IN BEDROOM 1 OR 2. APPROVED FOR 6 HOSPICE RESIDENTS.
How much does Sandhill Assisted Living Llc cost?
California's public licensing record does not include Sandhill Assisted Living Llc's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Mateo County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Sandhill Assisted Living Llc accept Medi-Cal or the Assisted Living Waiver?
Sandhill Assisted Living Llc is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
5 of 6 beds occupied (83%) when the state visited on February 19, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Sandhill Assisted Living Llc?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 26 state visits and 23 dated documents since 2022 for Sandhill Assisted Living Llc; 4 complaint-investigation narratives are transcribed verbatim below. The most recent, dated February 19, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 26 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
Who runs Sandhill Assisted Living Llc?
From the CDSS ownership record, checked August 9, 2026.
Licensed to Sandhill Assisted Living Llc, who operates 2 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
You can call them yourself, anytime — you never have to go through us.
(650) 492-9429Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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