Illustration — no photo of this home on file yet

Sandhill Assisted Living

Small home·Licensed for 6·Menlo Park, California

Licensed since 2022Licence #415601141
  • Care approvals on fileDementia · HospiceState licensing record · September 27, 2026
  • Estimated starting rate$6,850 a monthCovelight estimate · likely $5,600–$8,450
  • Home sizeLicensed for 6Small care home · a licensed care home (RCFE)
  • Room at the last state visit5 of 6 beds occupiedFebruary 19, 2025 · not a current opening
  • Ways to payAsk the homeMedi-Cal ALW participation not on file
  • Last state visitOctober 30, 2025CDSS inspection record
  • Licence holderSandhill Assisted Living LLCSince 2022 · 2 licensed homes

Sandhill Assisted Living is a small care home in Menlo Park — a licensed residential care facility for the elderly (RCFE), the licence category behind “assisted living” and “board and care.” It is licensed for 6 residents since 2022. Wheelchair and non-ambulatory care and bedridden care are not on file.

Built from CDSS public records · September 27, 2026. Every fact below names its source and date.

Quick answers and the state record

A citation does not make a home unsafe, and an empty file does not make a home good.

Quick answers about Sandhill Assisted Living

Is Sandhill Assisted Living licensed?

The state lists this license as “Licensed,” per CDSS records as of September 27, 2026.

How many residents is Sandhill Assisted Living licensed for?

6 residents — a small home, per CDSS records as of September 27, 2026.

Has Sandhill Assisted Living been cited?

2 Type A and 0 Type B citations since 2022, per CDSS records as of September 27, 2026. Those records count 16 state visits over the same years.

Is Sandhill Assisted Living still open?

This license was on the CDSS roster as of September 28, 2026.

What does Sandhill Assisted Living cost?

$6,850 a month to start is a Covelight estimate, likely $5,600–$8,450. This home’s own rate is not on file. Ask: “What is the all-in monthly rate, and what would push it higher?”

Covelight’s estimate starts from the rates 8 small homes and similar homes within 5 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

Among 55 other homes of a similar licensed size across San Mateo County that publish a starting rate, the middle half runs $5,750 to $7,000 a month, and the middle figure is $6,500 (n = 55 other homes publishing a starting rate).

Each of those is a home’s own published figure, gathered on its own date in September 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.

A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.

The price is made in the phone call. Nothing here is a quote, an offer or a discount.

A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.

Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.

Does Sandhill Assisted Living take Medi-Cal?

On Medi-Cal’s Assisted Living Waiver: this home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.

Who holds the license?

The license is held by Sandhill Assisted Living LLC, per CDSS records as of September 27, 2026. See the homes licensed to Sandhill Assisted Living LLC — at least 2 on the state roster.

Is there a hospital nearby?

Stanford Health Care is 0.7 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.

Can Sandhill Assisted Living keep a resident on hospice?

Hospice care is approved on this license, covering up to 2 residents, per CDSS records as of September 27, 2026.

Sandhill Assisted Living license and inspection record

  • Name on the license: “SANDHILL ASSISTED LIVING LLC”, per the CDSS roster as of May 25, 2025.
  • License #415601141. The state lists this license as “Licensed,” per CDSS records as of September 27, 2026.
  • Licensed for 6 residents — a small home, per CDSS records as of September 27, 2026.
  • Licensed to Sandhill Assisted Living LLC, per CDSS records as of September 27, 2026.
  • First licensed in 2022, per CDSS records as of September 27, 2026.
  • 16 state inspection visits since 2022, per CDSS records as of September 27, 2026.
  • 2 Type A and 0 Type B citations on file since 2022, per CDSS records as of September 27, 2026. The same records count 16 state visits in that period.
  • 1 complaint and 2 substantiated allegations on file since 2022, per CDSS records as of September 27, 2026. One complaint can carry several allegations.
  • The most recent state visit on file is October 30, 2025, per CDSS records as of September 27, 2026.
Type A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗

See the state’s own record

Can they support the care needed?

California licenses a home for specific kinds of care. The state’s record lists what this home is approved for; the home’s own answers fill in what changes as needs change.

  • Wheelchair / non-ambulatoryNot on file · ask the home
  • Dementia / memory careApproved by the state
  • Hospice careApproved · covers up to 2 residents
  • BedriddenNot on file · ask the home

State licensing record · September 27, 2026. An approval may cover specific rooms or residents; it does not establish an opening.

Read the state’s own wording
AGE RANGE 60 AND OVER. FIRE CLEARANCE APPROVED FOR SIX (6) NON-AMBULATORIES. LICENSED SUBJECT TO TERMS AND CONDITIONS TO HOSPICE WAIVER APPROVED FOR 2 HOSPICE RESIDENTS. DEMENTIA PLAN SUBMITTED.

935 - ELDERLY · 983 - RCFE / DEMENTIA · 985 - RCFE / HOSPICE

CDSS record, verbatim · September 27, 2026

As needs change

  • Staying through hospice

    Hospice waiver on file · covers up to 2 — care may continue at the end of life

    Ask: “If hospice is needed, can care continue here until the end?”

    State licensing record · September 27, 2026

  • If memory loss develops

    Dementia-care designation on file

    Ask: “Can we read the dementia care disclosure and discuss how daily support works?”

    State licensing record · September 27, 2026

3 more questions to ask the home
  • Two-person transfers or a lift

    Not on file

    Ask: “If two people or a lift are needed to transfer, can the person stay?”

  • Someone awake overnight

    Not on file

    Ask: “Who is awake overnight, and how do residents ask for help?”

  • Medicines

    Not on file

    Ask: “Who manages the medicines, and what happens when a dose is missed?”

What it costs here

Covelight estimate

$6,850a month to start

Likely $5,600–$8,450

From 8 nearby homes that publish rates · this home’s rate is not on file

Likely monthly total

$6,850a month

Likely $5,600–$8,600

With a shared room and basic help.

An estimate for planning, not a quote. The price is made in the phone call.

See the full cost breakdownRoom, care and fees · how people pay · how this estimate works
Room
Daily care
Sharing the room
  • Starting monthly rate$6,850likely $5,600–$8,450

    Covelight’s estimate starts from the rates 8 small homes and similar homes within 5 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

  • Basic help with daily careUsually includedup to $600

    Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (45 California homes publish a care-level range, seen in September 2026).

  • One-time move-in fee$2,000one time · likely $0–$4,000

    Homes that list a one-time entry or community fee charge a median of $2,000 (134 California listings; middle half $1,000–$4,000). Many homes list none — ask.

Likely monthly totalLikely $5,600–$8,600
$6,850
First monthWith a one-time move-in fee · likely $6,450–$11,500
$8,850
How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
  • Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
  • Medi-Cal Assisted Living WaiverThis home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
  • SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
  • VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
  • Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
  • MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
If the money runs out, what Medi-Cal covers
Avoid surprises on the billWhat changes the price, and what to ask
  • The care level

    Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.

  • What is billed separately

    Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.

  • Move-in costs

    A one-time community fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.

  • Increases

    California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.

  • What is the full monthly cost for the room and care we need, and what does it include?
  • What would the next care level cost, and who decides when it changes?
  • What is billed separately, and is there a one-time fee or deposit at move-in?
  • Is any private-pay period required before another payment program can begin?
How this estimate worksWithin 25% for 7 in 10 homes in testing

Covelight’s estimate starts from the rates 8 small homes and similar homes within 5 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

8 homes like this within 5 miles publish starting rates mostly between $6,500–$7,500.

  • Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
  • Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
  • Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
  • Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
  • We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
  • It cannot see this home’s specials, how it assesses care, or which rooms are open.
Show the 8 nearby homes behind this estimate

Where it is

  • 1239 Middle Ave, Menlo Park, CA 94025Address from the public record · September 27, 2026. Confirm the entrance with the home before visiting.

Opening the neighborhood map…

The state record

California inspects every licensed home and publishes what it found. Here are the dated documents and the state’s own words, beside what is typical for homes this size.

Since 2022, the state has filed 16 documents for this home, and its records count 16 visits since 2022. The most recent is a facility evaluation report, dated October 30, 2025.

On file since
2022
State visits
16
Most recent visit
October 30, 2025
Occupied · February 19, 2025 visit
5 of 6 bedsa count on that day, not an opening

We hold 1 complaint report the state published for this home, dated February 19, 2025. 1 of the 1 carries the state's recorded outcome word: “Substantiated” (1). 1 includes the transcribed allegation the state investigated, word for word. Summary composed by computer from the 1 complaint report below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

Beside homes the same size

  • Type A citations2typical 0
  • Type B citations0typical 0
  • Substantiated allegations2typical 0
  • Total complaints1typical 0

“Typical” is the statewide median across the 6,808 licensed small board-and-care homes (6 or fewer beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this licence since 2022.

Year by year
YearVisitsDocumentsSubstantiated2025331202444020235502022340

The last 36 months — 9 of 16 documents

20253 state visits · 3 documents
Oct 30, 2025Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On October 30, 2025, Licensing Program Analyst (LPA) Komal Curley conducted an unannounced annual inspection. LPA met with Co-Administrator, Ricardo Aban and explained the purpose of the visit. LPA toured the facility inside and outside including all of resident rooms, common areas & kitchen. The indoor and outdoor passageway was free of obstruction. No accessible bodies of water of fire safety hazards observed. This is a single story facility. There are six resident rooms all of which are private rooms. Resident rooms were observed to be clean with all required furniture. LPA observed 3 staff rooms. LPA observed 4 full bathrooms. Bathrooms were observed to be clean, odor-free and in good repair. Water temperature throughout the facility measured between 116-118 degrees F. Extra linen was observed to be present. First aid kit was observed to be complete. Dining room was observed free from tripping hazards. A comfortable temperature is maintained and lighting is sufficient for comfort. LPA observed two day perishables and seven day non-perishables. Medications, sharps, and chemicals were observed locked an inaccessible to residents in care. Carbon monoxide monitors are working properly. All fire extinguishers have been checked and current as of April 2025. Emergency drills are logged and done every three month. LPA reviewed 5 resident records and 5 staff records. Resident records are updated, complete and signed. Staff records are complete, with training logs that have met the basic requirement. Medication review was done, and all medications are accounted for, and centrally stored medication records are updated. No citations are issued during the visit. Report is reviewed with Co-Administrator and a copy is provided.the state’s words, verbatim · CDSS document, Oct 30, 2025
Apr 10, 2025Facility evaluation reportReport on file

Type of visit: Case Management - Other

On April 10, 2025, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced case management visit to deliver a copy of amended LIC9099D. LPA met with Administrator, Ricardo Aban and explained the purpose of the visit. During the visit, LPA delivered a copy of LIC9099D in relation to complaint control: 14-AS-20250129105003 Report is reviewed with Administrator, Ricardo Aban and a copy is provided.the state’s words, verbatim · CDSS document, Apr 10, 2025
Feb 19, 2025Complaint investigation reportSubstantiated

Allegation investigated: Licensee is not ensuring that the facility has sufficient staff to meet the needs of residents in care. Licensee did not ensure that resident received medical attention in a timely manner.

On 2/19/2025 Licensing Program Analyst (LPA) Grace Donato conducted an unannounced complaint investigation visit at the facility. LPA met with Administrator Susan Tilma and explained the purpose of the visit. Regarding the allegation of Licensee is not ensuring that the facility has sufficient staff to meet the needs of residents in care, reporting party (RP) stated that one of the residents (R1) reported to RP that there is a staffing problem at the home. R1 had to wait a really long time to get help particularly in the morning. R1 said it has been going on for months. page 1 of 2 Substantiated LPA Donato interviewed a staff member. S1 shared that they are often working with alone with 5-6 residents and that they have been in a situation where a resident was slipping to the floor from the chair and was unable to pick the resident up but because S1 was working alone. The staff have difficulty addressing the other resident’s needs, for example, if a resident needs their help to walk to the bathroom but they cannot get to them in time and they soil themselves. LPA interviewed R1. It was shared that most of the time he/she had to wait to be assisted in the morning. R1 mentioned that it was already brought up, but nothing has changed. R2 & R3 were also interviewed and said that staffing is ok. They are being helped if needed. However, these two residents are able to ambulate with minimal assistance. LPA also observed that there is only one staff scheduled from 7-9am preparing breakfast and then starting with morning care for 5 residents. LPA also observed that S1s back was wet with urine when being assisted by a staff that started at 9am. S1 was soaked with no timeline as to when it started. LPA also obtained photos of R1 soaked in urine because staff was not able to change R1 on time. Regarding the allegation of Licensee did not ensure that resident received medical attention in a timely manner, RP stated that a staff had texted the Licensee to let them know that one of the residents was complaining about burning upon urination. S1 tested the urine and it was positive for UTI. It took Licensee 2 days to get back with S1 and then asked to call the MD for an antibiotic prescription. LPA interviewed R1 and it was confirmed that it took days before R1 was able to talk to the doctor. S2 also confirmed that it did took them 2 days to call the doctor. Therefore, based on the interviews conducted and information collected, the above allegations are determined to be SUBSTANTIATED. Deficiencies of the California Code of Regulations, Title, 22 cited on the LIC9099-D. Failure to correct the deficiencies may result in civil penalties. Report is reviewed. A copy of the report and appeal rights are provided. page 2 of 2the state’s words, verbatim · CDSS document, Feb 19, 2025 · control 14-AS-20250129105003

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87465(a)(1) · Plan of correction due date: Feb 20, 2025

87465 Incidental Medical and Dental Care (a) A plan for incidental medical and dental care shall be developed by each facility...(1) The licensee shall arrange, or assist in arranging, for medical and dental care appropriate to the conditions and needs of residents. This was not met as evidenced by: Based on interviews, R1 was not provided timely medical care due to Licensee took two days after UTI home test before R1 was able to talk to a physician, which poses an immediate health, safety, and personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Feb 19, 2025

Plan of correction: Licensee to submit a plan addressing how residents medical needs will be addressed in a timely manner. Licensee to submit plan by POC due date.

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87411(a) · Plan of correction due date: Feb 26, 2025

87411 Personnel Requirements – General (a)Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs...The licensing agency may require any facility to provide additional staff whenever it determines through documentation that the needs of the particular residents... This requirement was not met as evidenced by: Based on interviews, observations and records review, there was not enough staff member scheduled to cater to the resident’s care which poses an immediate health, safety, and personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Feb 19, 2025

Plan of correction: On 4/10/25 LPA delivered a copy of amended LIC9099D. Deficiency is cleared and corrected.

20244 state visits · 4 documents
Nov 4, 2024Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On 11/4/2024, LPA Grace Donato made an unannounced annual visit to the facility. LPA met Co-Administrator Ricardo Aban. LPA explained the purpose of the visit. LPA toured the facility inside and outside including all of resident rooms, common areas, kitchen area & garage. The indoor and outdoor passageways were free of obstruction. While touring the facility it was observed that the room temperature was at 69 deg F. Hot water was also tested in the bathrooms and the temperature was 110 deg F. Carbon monoxide monitor are working properly. All fire extinguishers have been checked and current. Resident bedrooms and bathrooms were observed to be in good repair equipped with grab bars and non-skid mats. All personal belongings of residents are intact. LPA checked the food supply and there is adequate amount of food, 2 days for perishables and & 7 days non-perishable. Emergency drills are logged and done every quarter. Five resident records and four staff records were reviewed. Staff records are complete, with training logs. Facility accepts hospice residents and are in compliance with the required waiver requirements. LPA requested the following documents: LIC 308, Control of Property, Certificate of Liability Insurance, LIC 500, LIC610E. Upon reviewing resident records it was found out that three out of five residents have a clause in their admission agreement about refunds. Clause states that "Residents on Respite Care and or Hospice Care: No refunds are offered due to uncertainty length of stay and of resident's condition." The facility’s admission agreement does not meet Title 22, Div. 6, Chapt. 8, Article 9, Sec. 87507 Admission Agreements. Deficiency of the Residential Care Elderly California Code of Regulations, Title 22, Division 6 is observed and cited on a LIC 809D. Failure to correct the deficiencies may result in civil penalties. Report is reviewed and copy of report and appeal rights are provided.the state’s words, verbatim · CDSS document, Nov 4, 2024
May 24, 2024Facility evaluation reportReport on file

Type of visit: Case Management - Legal/Non-compliance

On 5/24/24, Licensing Program Analyst (LPA), Grace Donato conducted an unannounced case management- legal/non-compliance inspection to monitor the facility operation. LPA met with Administrator, Ricardo Aban and explained the purpose of the visit. A non-compliance conference was held on October 4, 2023. During non-compliance meeting, the following violations were discussed Reporting Requirements, Care of Persons with Dementia, Personnel Requirements. During LPAs visit, it was observed that care staff are currently doing some ADLs (Activities of Daily Living) for some residents. Some residents are also resting in their respective rooms. Care of Persons with dementia training is still up to date. Facility is consistent with reporting requirements, staff has been constantly reporting incidents and then submitted to Licensing. Staffing is currently enough to cater to residents in the facility. No need for night shift at the moment but will be addressed by Licensee if needed. No citations issued today. Report is reviewed with Administrator and a copy is provided.the state’s words, verbatim · CDSS document, May 24, 2024
Feb 23, 2024Facility evaluation reportReport on file

Type of visit: Case Management - Legal/Non-compliance

On 2/23/24, Licensing Program Analyst (LPA), Grace Donato conducted an unannounced case management- legal/non-compliance inspection to monitor the facility operation. LPA met with Caregiver Jonathan Mendoza and Administrator Ricardo Aban followed after. LPA explained the purpose of the visit. A non-compliance conference was held on October 4, 2023. During non-compliance meeting, the following violations were discussed Reporting Requirements, Care of Persons with Dementia, Personnel Requirements. During LPAs visit, Administrator discussed the staff training with regards to Care of Persons with Dementia received from Redwood Hospice. Facility is still up to date regarding reporting requirements, staff has been constantly reporting incidents and then submitted to Licensing. No need for night shift at the moment but will be addressed by Licensee if needed. LPA toured the facility, and it was observed there is not enough food supply when the current census is six. Non-perishable food is not enough 7 days. Deficiency is being cited under California Code of Regulations, Title, 22 cited on the LIC 809D. Failure to correct the deficiencies may result in civil penalties. Report was discussed and a copy of this report and the Appeal Rights are provided.the state’s words, verbatim · CDSS document, Feb 23, 2024

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87555(b)(26) · Plan of correction due date: Feb 24, 2024

87555 General Food Service Requirements (b) The following food service requirements shall apply: (26)Supplies of nonperishable foods for a minimum of one week and perishable foods for a minimum of two days shall be maintained on the premises. This requirement is not met as evidenced by: Based on observation, there was not enough supply of canned good and 7-day non-perishable foods, which poses an immediate health, safety, and personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Feb 23, 2024

Plan of correction: Licensee to submit a plan to address the food supply in the facility. Licensee to submit photos of food supply. LIcensee to submit by POC deadline.

Jan 16, 2024Facility evaluation reportReport on file

Type of visit: Case Management - Legal/Non-compliance

On 1/16/24, Licensing Program Analyst (LPA), Grace Donato conducted an unannounced case management- legal/non-compliance inspection to monitor the facility operation. LPA met with Administrator, Ricardo Aban and explained the purpose of the visit. A non-compliance conference was held on October 4, 2023. During non-compliance meeting, the following violations were discussed Reporting Requirements, Care of Persons with Dementia, Personnel Requirements. During LPAs visit, Administrator discussed the staff training with regards to Care of Persons with Dementia received from Redwood Hospice. Facility is still up to date regarding reporting requirements, staff has been constantly reporting incidents and then submitted to Licensing. Staffing is currently enough to cater to residents in the facility, No need for night shift at the moment but will be addressed by Licensee if needed. No citations issued today. Report is reviewed with Administrator and a copy is provided.the state’s words, verbatim · CDSS document, Jan 16, 2024
20232 state visits · 2 documents
Dec 21, 2023Facility evaluation reportReport on file

Type of visit: Case Management - Other

On 12/21/23 Licensing Program Analyst (LPA) Grace Donato conducted an unannounced case management visit. LPA met with Administrator Ricardo Aban and explained the purpose of the visit. LPA checked if the Decision and Order to exclude and individual was followed effective today, 12/21/23. LPA toured and checked the facility and everything is clear. Individual is no longer in the premises. Report is reviewed and copy is provided.the state’s words, verbatim · CDSS document, Dec 21, 2023
Oct 4, 2023Facility evaluation reportReport on file

Type of visit: Office

On 10/4/23 San Bruno Regional Office conducted a non-compliance conference meeting with Licensees, Susan Tilma & Diana Covich. Present in the meeting was Regional Manager, Vivien Helbling, Licensing Program Manager, Jackie Jin, and Licensing Program Analyst, Grace Donato. During non-compliance meeting, the following violations were discussed, Reporting Requirements for a change in condition of a resident and elopement, Care of Persons with Dementia for R1 eloping for the second time, not having awake staff, R1 able to leave through perimeter fence unassisted. In addition, during the non-compliance meeting, LPM & LPA delivered an amended deficiencies from a citations on 8/8/2023. During this meeting, it was discussed, Licensee will receive more frequent monitoring inspection visits to ensure compliance with this compliance plan and Title 22 Regulations for 2 years. Licensee was provided the link below for resources and guidance to improve facility operations: https://www.cdss.ca.gov/inforesources/community-care/resource-guide-for-providersthe state’s words, verbatim · CDSS document, Oct 4, 2023
What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedthere was not enough evidence to prove a violation occurred — not a finding of wrongdoingUnfoundedthe evidence showed the allegation was false, could not have happened, or had no reasonable basisType A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗

An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents and the questions below stand in their place.

Who holds the licence

Sandhill Assisted Living LLC, licensed since 2022, operates 2 licensed homes in California. Running more than one home is common and is neither good nor bad on its own.

Life here

Rooms, meals, the rhythm of a day, faith and language, pets and house rules — as the home describes them. Tap any detail for its source and date; nothing here is graded.

The home has not described daily life anywhere we have reviewed yet — that is the case for most small homes, and it says nothing about the home. These questions fill in the picture; keep the ones that matter to you.

Before you call

Ask every home the same questions — the state’s record does not answer these. Keep the ones that matter and they travel with your saved homes.

  1. What is included in the monthly rate, and what costs extra?
  2. Who is awake overnight, and how do residents ask for help?
  3. Can we read the dementia care disclosure and discuss how daily support works?
  4. What could change whether someone can stay here?
  5. Can we see a bedroom and share a meal during a visit?

Other homes nearby

The nearest licensed homes in San Mateo County, closest first. Every listed home appears on the same terms.

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