Jewell Home Care is a residential care home for the elderly (RCFE) in Stockton, San Joaquin County, California — state license #392700264, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 22 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated June 23, 2026 — published below in full, verbatim and unscored.

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Jewell Home Care

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Residential care home for the elderly (RCFE) · Small home, 6 residents · Stockton, CA · San Joaquin County
LicensedWheelchairMemory careHospiceBedridden not on file
No openings reportedBeds change hands in days ·
License #392700264, held since 2018 · read from the California state record on August 2, 2026 ·See on State Site →
1141 S. Van Buren Street · Stockton, San Joaquin County
Phone
(209) 323-4972
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 4 residents
Dementia / memory careVerified in record
Hospice careApproved for 3 residents
Bedridden careNot on file — ask the home

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. 6 AMBULATORY, OF WHICH 4 MAY BE NON-AMBULATORY. APPROVED HOSPICE WAIVER FOR THREE (3) RESIDENTS.State service designation983 - RCFE / DEMENTIAthe CDSS license record, verbatim · checked August 2, 2026

“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.

Since 2021, the state has visited this home 22 times and filed 22 documents. The most recent is a facility evaluation report, dated June 23, 2026.

Most recent state visit
June 23, 2026
Occupancy at the November 14, 2024 visit
6 of 6 beds

The state's published file for this home includes 4 documents with transcribed findings, dated November 14, 2024 to February 25, 2026. 4 of the 4 carry the state's recorded outcome word: “Substantiated” (3), “Unsubstantiated” (1). 4 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 4 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 19 of 22 documentsFull record on the state’s site →
20267 state visits · 8 documents
Jun 23, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 17, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 8, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 15, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 13, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 25, 2026Complaint investigation reportSubstantiated

Allegation investigated: Resident sustained unexplained injuries

On 2/25/26 at 6:00pm, LPA Wolf Petersen arrived to deliver the findings of a complaint. LPA met with administrator Monica Plowden, by phone to explain the findings of a departmental report concerning the above allegation(s). By interview it was learned that on 10/23/25, R1 had a bathing visit from an aide who provided a statement that they did not observe bruising at that time, a follow up visit occurred on 10/28/25, in which the aide observed bruises on the lower right and left sides of her face, right neck, upper right and left arm, right forearm, and lower leg left. 2 staff of the facility and the administrator provided statements that they did not know the origin of the bruises. S2 noticed a bruise on R1's face on 10/27/25, which was not present on 10/24/25. S3 was the only staff working 10/25/25 and 10/26/25, and provided a statement denying unintentionally or intentionally causing r1's bruising. Additionally, S3 reported that they failed to notify the Administrator of the bruisinthe state’s words, verbatim · CDSS document, Feb 25, 2026 · control 27-AS-20251113172249
Feb 25, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 12, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20253 state visits · 4 documents
Nov 4, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 6, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 21, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 21, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20244 state visits · 7 documents
Dec 3, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 2, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 14, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not safeguard resident's personal belongings

Unannounced complaint visit made out to this facility on 11/14/2024 by Licensing Program Analyst (LPA) Charlie Yang and was met by the facility live-in caregiver, Nordia Heywood, who was briefly interviewed at this time. This LPA requested that she go ahead and contact the facility designated Administrator, Monica Plowden, to inform her that CCL was present at this time. The facility designated Administrator, Monica Plowden, arrived shortly thereafter to this facility while this LPA was conducting this visit. A brief interview was conducted with the facility designated Administrator at this time. Current census was 6 residents. It was learned that there were (3) residents under the care of hospice at this time. This facility is approved to be able to accept and retain up to (4) residents under hospice care at any given time. This LPA requested to review the facility resident files at this time. A review of (6) facility resident files was conducted and noted on the following LIC 858. Athe state’s words, verbatim · CDSS document, Nov 14, 2024 · control 27-AS-20240805094518
Nov 14, 2024Complaint investigation reportSubstantiated

Allegation investigated: Facility staff left residents unattended overnight Facility staff are not keeping accurate resident records

Unannounced complaint visit made out to this facility on 11/14/2024 by Licensing Program Analyst (LPA) Charlie Yang and was met by the facility live-in caregiver, Nordia Heywood, who was briefly interviewed at this time. This LPA requested that she go ahead and contact the facility designated Administrator, Monica Plowden, to inform her that CCL was present at this time. The facility designated Administrator, Monica Plowden, arrived shortly thereafter to this facility while this LPA was conducting this visit. A brief interview was conducted with the facility designated Administrator at this time. Current census was 6 residents. It was learned that there were (3) residents under the care of hospice at this time. This facility is approved to be able to accept and retain up to (4) residents under hospice care at any given time. This LPA requested to review the facility resident files at this time. A review of (6) facility resident files was conducted and noted on the following LIC 858. Athe state’s words, verbatim · CDSS document, Nov 14, 2024 · control 27-AS-20240804123704
Nov 14, 2024Complaint investigation reportSubstantiated

Allegation investigated: Resident sustained pressure injuries while in care. Resident sustained a UTI while in care. Staff left resident soiled for an extended period of time. Staff did not provide adequate supervision to resident in care. Staff engaged in a verbal altercation with another staff in the presence of resident.

Unannounced complaint visit made out to this facility on 11/14/2024 by Licensing Program Analyst (LPA) Charlie Yang and was met by the facility live-in caregiver, Nordia Heywood, who was briefly interviewed at this time. This LPA requested that she go ahead and contact the facility designated Administrator, Monica Plowden, to inform her that CCL was present at this time. The facility designated Administrator, Monica Plowden, arrived shortly thereafter to this facility while this LPA was conducting this visit. A brief interview was conducted with the facility designated Administrator at this time. Current census was 6 residents. It was learned that there were (3) residents under the care of hospice at this time. This facility is approved to be able to accept and retain up to (4) residents under hospice care at any given time. This LPA requested to review the facility resident files at this time. A review of (6) facility resident files was conducted and noted on the following LIC 858. Athe state’s words, verbatim · CDSS document, Nov 14, 2024 · control 27-AS-20240805084146
Nov 14, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 4, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations5typical 0
Type B citations0typical 0
Substantiated complaints8typical 0
Total complaints4typical 0
State visits on file22typical 6
“Typical” is the statewide median across the 5,773 licensed small board-and-care homes (6 or fewer beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2018.
Year-by-year trend
YearVisitsDocumentsSubstantiated202678120253402024472202311020221102021110
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

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≈ $3,500–$5,500 /mo
our estimate — San Joaquin County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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What dementia training does staff have, and is the area secured?
Non-ambulatory approval — whole home or specific rooms, and is a spot open?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Call (209) 323-4972

Is Jewell Home Care licensed?

Yes — Jewell Home Care is a licensed residential care home for the elderly (RCFE) in Stockton (San Joaquin County): California license #392700264, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 22 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated June 23, 2026, appears in the inspection record on this page.

Can Jewell Home Care care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Jewell Home Care with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 6 AMBULATORY, OF WHICH 4 MAY BE NON-AMBULATORY. APPROVED HOSPICE WAIVER FOR THREE (3) RESIDENTS.

How much does Jewell Home Care cost?

California's public licensing record does not include Jewell Home Care's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Joaquin County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Jewell Home Care accept Medi-Cal or the Assisted Living Waiver?

Jewell Home Care is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

6 of 6 beds occupied (100%) when the state visited on November 14, 2024. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Jewell Home Care?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 22 state visits and 22 dated documents since 2021 for Jewell Home Care; 4 complaint-investigation narratives are transcribed verbatim below. The most recent, dated February 25, 2026, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

4 transcribed reports on file

2026

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedResident sustained unexplained injuries
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 2/25/26 at 6:00pm, LPA Wolf Petersen arrived to deliver the findings of a complaint. LPA met with administrator Monica Plowden, by phone to explain the findings of a departmental report concerning the above allegation(s). By interview it was learned that on 10/23/25, R1 had a bathing visit from an aide who provided a statement that they did not observe bruising at that time, a follow up visit occurred on 10/28/25, in which the aide observed bruises on the lower right and left sides of her face, right neck, upper right and left arm, right forearm, and lower leg left. 2 staff of the facility and the administrator provided statements that they did not know the origin of the bruises. S2 noticed a bruise on R1's face on 10/27/25, which was not present on 10/24/25. S3 was the only staff working 10/25/25 and 10/26/25, and provided a statement denying unintentionally or intentionally causing r1's bruising. Additionally, S3 reported that they failed to notify the Administrator of the bruisin— CDSS inspection report, February 25, 2026 · control 27-AS-20251113172249

2024

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not safeguard resident's personal belongings
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Unannounced complaint visit made out to this facility on 11/14/2024 by Licensing Program Analyst (LPA) Charlie Yang and was met by the facility live-in caregiver, Nordia Heywood, who was briefly interviewed at this time. This LPA requested that she go ahead and contact the facility designated Administrator, Monica Plowden, to inform her that CCL was present at this time. The facility designated Administrator, Monica Plowden, arrived shortly thereafter to this facility while this LPA was conducting this visit. A brief interview was conducted with the facility designated Administrator at this time. Current census was 6 residents. It was learned that there were (3) residents under the care of hospice at this time. This facility is approved to be able to accept and retain up to (4) residents under hospice care at any given time. This LPA requested to review the facility resident files at this time. A review of (6) facility resident files was conducted and noted on the following LIC 858. A— CDSS inspection report, November 14, 2024 · control 27-AS-20240805094518
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility staff left residents unattended overnight Facility staff are not keeping accurate resident records
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Unannounced complaint visit made out to this facility on 11/14/2024 by Licensing Program Analyst (LPA) Charlie Yang and was met by the facility live-in caregiver, Nordia Heywood, who was briefly interviewed at this time. This LPA requested that she go ahead and contact the facility designated Administrator, Monica Plowden, to inform her that CCL was present at this time. The facility designated Administrator, Monica Plowden, arrived shortly thereafter to this facility while this LPA was conducting this visit. A brief interview was conducted with the facility designated Administrator at this time. Current census was 6 residents. It was learned that there were (3) residents under the care of hospice at this time. This facility is approved to be able to accept and retain up to (4) residents under hospice care at any given time. This LPA requested to review the facility resident files at this time. A review of (6) facility resident files was conducted and noted on the following LIC 858. A— CDSS inspection report, November 14, 2024 · control 27-AS-20240804123704
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedResident sustained pressure injuries while in care. Resident sustained a UTI while in care. Staff left resident soiled for an extended period of time. Staff did not provide adequate supervision to resident in care. Staff engaged in a verbal altercation with another staff in the presence of resident.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Unannounced complaint visit made out to this facility on 11/14/2024 by Licensing Program Analyst (LPA) Charlie Yang and was met by the facility live-in caregiver, Nordia Heywood, who was briefly interviewed at this time. This LPA requested that she go ahead and contact the facility designated Administrator, Monica Plowden, to inform her that CCL was present at this time. The facility designated Administrator, Monica Plowden, arrived shortly thereafter to this facility while this LPA was conducting this visit. A brief interview was conducted with the facility designated Administrator at this time. Current census was 6 residents. It was learned that there were (3) residents under the care of hospice at this time. This facility is approved to be able to accept and retain up to (4) residents under hospice care at any given time. This LPA requested to review the facility resident files at this time. A review of (6) facility resident files was conducted and noted on the following LIC 858. A— CDSS inspection report, November 14, 2024 · control 27-AS-20240805084146

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 22 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
5
typical for this size: 0
Type B citations
0
typical for this size: 0
Substantiated complaints
8
typical for this size: 0
Total complaints
4
typical for this size: 0
State visits on file
22
typical for this size: 6
See the full inspection record on the state's site →
Talk to this home directly

You can call them yourself, anytime — you never have to go through us.

(209) 323-4972
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

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