Golden Haven

Allegation investigated: Staff are not allowing resident visitations. Staff do not afford resident privacy.

On 09/2/2026, Licensing Program Analyst (LPA) Albert Johnson arrived unannounced at this facility to conduct a complaint visit. LPA met with Staff Members and explained the purpose of the visit. Based on interviews, records reviewed, and regulatory requirements, the allegation that Golden Haven violated the personal rights of R1 is substantiated. Although the Public Guardian’s Office issued visitation restrictions without judicial approval, the facility implemented the restrictions believing they were authorized. No evidence supports that the facility knowingly or willfully violated personal rights.The investigation included interviews with facility staff, the administrator, the Public Guardian’s Office, and family members. Licensing also reviewed conservatorship documents, facility policies, resident records, and the July 09, 2026 visitation directive issued by the Public Guardian’s Office. The Public Guardian’s Office submitted a letter imposing visitation restrictions; however, no court order, judicial approval, or conservatorship condition authorizing limitations on personal rights was provided. The facility implemented the restrictions based solely on the Public Guardian’s directive. Based on interviews and records reviewed, the allegation is substantiated. As a result of this investigation, the Department finds this allegation to be Substantiated. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Deficiency cited on the LIC 9099-D page, per Title 22 Regulations. Substantiatedthe state’s words, verbatim · CDSS document, Sep 2, 2026 · control 27-AS-20260526154628

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87468.1(1)(10) · Plan of correction due date: Sep 16, 2026

87468.1 (1) To be accorded dignity in their personal relationships with staff, residents, and other persons. (10) To be informed of the licensee’s policy concerning visits and other communications with residents, according to Health and Safety Code section 1569.313. This requirement is not met as evidenced by a letter imposing visitation restrictions; however, no court order, judicial approval, or conservatorship condition authorizing limitations on personal rights was provided.the state’s words, verbatim · CDSS document, Sep 2, 2026

Plan of correction: The facility will obtain an court order signed by a judge to implement the restrictions outline in the complaint allegations. This will be provided to the department by the POC date 9/16/2026

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Albert Johnson arrived unannounced to conduct an annual inspection. LPA inspected the physical plant including but not limited to the kitchen, dining room, resident bedrooms; resident bathrooms, laundry room, activity room, and outside courtyards. LPA observed sufficient furniture and lighting throughout the facility. LPA observed sufficient seven day non-perishable and two day perishable food supplies. Hot water temperature was measured at 112 degrees Fahrenheit in client's bathroom sink, which is within the required range of 105 to 120 degrees. Fire extinguishers and smoke detectors are operational. LPA observed centrally stored medications are kept locked and inaccessible to residents. LPA reviewed and compared resident medication vs. resident medication logs. LPA reviewed 5 resident and 4 staff files, including criminal record clearances. First aid kit was checked and is complete. LPA observed a carbon monoxide detectors in the facility. Fire drill was conducted on 2/2026. No deficiencies cited pursuant to Title 22 rules and regulations, Health and Safety Codes. Exit interview conducted.the state’s words, verbatim · CDSS document, Mar 16, 2026

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Kesha Lewis conducted an unannounced required 1 year annual inspection visit. LPA met with Administrator and explained purpose of visit. LPA and administrator inspected the physical plant including but not limited to the kitchen, dining room, resident bedrooms; resident bathrooms, laundry room, activity room, and outside courtyards. LPA observed sufficient furniture and lighting throughout the facility. LPA observed sufficient seven day non-perishable and two day perishable food supplies. LPA measured the hot water temperature in resident's bathroom at 113 degrees Fahrenheit which is within the required range of 105 to 120 degrees. Fire extinguishers last inspected on 3/25/2025. Smoke detectors are operational. LPA observed centrally stored medications are kept locked and inaccessible to clients. LPA reviewed and compared resident medication vs. medication logs. First aid kit was checked and is complete. LPA observed carbon monoxide detectors in the facility. The facility conducts fire/disaster drills with residents on 12/13/2023. LPA reviewed seven resident files and seven staff files. LPA verified staff training for staff file reviews. Per the California Code of Regulations, Title 22, Division 6, Chapter 6, no deficiencies were cited during this visit. Exit interview held with administrator.the state’s words, verbatim · CDSS document, Mar 26, 2025

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Ruth Wallace conducted unannounced required 1 year annual inspection visit. LPA met with Administrator and explained purpose of visit. LPA and administrator inspected the physical plant including but not limited to the kitchen, dining room, resident bedrooms; resident bathrooms, laundry room, activity room, and outside courtyards. LPA observed sufficient furniture and lighting throughout the facility. LPA observed sufficient seven day non-perishable and two day perishable food supplies. LPA measured the hot water temperature in resident's bathroom at 113.2 degrees Fahrenheit which is within the required range of 105 to 120 degrees. Fire extinguishers last inspected on 2/2/2024. Smoke detectors are operational. LPA observed centrally stored medications are kept locked and inaccessible to clients. LPA reviewed and compared resident medication vs. medication logs. First aid kit was checked and is complete. LPA observed carbon monoxide detectors in the facility. The facility conducts fire/disaster drills with residents on 12/13/2023. LPA reviewed seven resident files and eight staff files, including criminal record clearances. A review of staff records indicates that all facility staff or other individuals who require caregiver background checks are Fingerprint cleared and associated to the facility. LPA verified staff training for staff file reviews. LPA received the following updated documents on today's date: LIC 308, LIC 500 - Personnel Report, and Copy of Liability Insurance. Per the California Code of Regulations, Title 22, Division 6, Chapter 6, no deficiencies were cited during this visit. Exit interview held with administrator. A copy of report and LIC 811 (Confidential Names) were left at facility.the state’s words, verbatim · CDSS document, Feb 5, 2024