New World Villa South is a residential care home for the elderly (RCFE) in Poway, San Diego County, California — state license #374604820, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 19 dated inspection and complaint documents on file for this home going back to 2024, the most recent dated May 11, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2024, the state has visited this home 21 times and filed 19 documents. The most recent — a complaint investigation report on May 11, 2026 — closed with the state’s outcome word: “Substantiated.”
The state's published file for this home includes 5 documents with transcribed findings, dated July 17, 2025 to May 11, 2026. 5 of the 5 carry the state's recorded outcome word: “Substantiated” (3), “Unsubstantiated” (2). 5 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 5 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 11, 2026Substantiated
Allegation investigated: False statements Licensee did not follow reporting requirements
Licensing Program Analyst (LPA) Kennedy conducted an unannounced visit to conclude a complaint investigation. Upon arrival, LPA was greeted by Vicky Bayani, identified herself, and was granted entry into the facility. LPA met with Vicky Bayani, to whom the purpose of the visit was explained. The Department’s investigation included staff and outside source interviews, as well as a review of facility and external records. On November 6, 2025, the Department received a complaint alleging that the Licensee made false statements and failed to meet reporting requirements. These allegations stemmed from a prior complaint received on October 29, 2025, which alleged thefts committed by Staff 1 (S1) involving Resident 1 (R1), Staff 2 (S2), Staff 3 (S3), and facility belongings. Substantiatedthe state’s words, verbatim · CDSS document, May 11, 2026 · control 08-AS-20251106144027
Apr 21, 2026Unsubstantiated
Allegation investigated: Resident sustained an injury due to lack of supervision
On 4/21/2026, LPA Grace Donato conducted a telephone interview with the facility to deliver findings. LPA spoke with Zayden Chen and explained the purpose of the call. For the allegation of resident sustained an injury due to lack of supervision, reporting party (RP) stated that a resident (R1), had fallen down on the floor in two consecutive days. On the second incident, R1 sustained head injury and was sent to hospital. On 10/22/2024, R1 had a mechanical fall injury. R1 accidentally tripped and fell while using the bathroom sustaining a one-inch laceration on the head. Facility staff (S1) called 911, paramedics arrived and R1 was sent to hospital. An unusual incident/injury report was made to Community Care Licensing (CCL). page 1 of 2 Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 21, 2026 · control 08-AS-20250220113308
Mar 4, 2026Substantiated
Allegation investigated: Personal Rights Licensee did not address theft
Licensing Program Analyst (LPA) Correia conducted an unannounced visit to conclude a complaint investigation. Upon arrival, LPA was greeted by Caregiver Bayani, identified herself, was granted entry into the facility, and explained the purpose of the visit. The Department’s investigation included interviews with staff and outside sources, as well as a review of facility and external records. On October 29, 2025, the Department received a complaint alleging theft by a staff member (S1) involving a resident (R1) and the facility’s dedicated iPhone. It was further alleged that the facility Administrator (ADM) and Licensee were aware of the thefts but failed to take sufficient action to address the ongoing abuse. [Continued of LIC 9099C] Substantiatedthe state’s words, verbatim · CDSS document, Mar 4, 2026 · control 08-AS-20251029155337
Nov 7, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 8, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 1, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 16, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 15, 2025Substantiated
Allegation investigated: Facility is unsanitary. Facility is understaffed.
Licensing Program Analyst (LPA) Debbie Correia conducted an unannounced visit to open a complaint investigation. LPA Correia was greeted by Caregiver April Magat, identified herself, and stated the purpose of the visit. The Department’s investigation included staff interviews, and resident and staff records reviews. On September 11, 2025, the Department received a complaint that the facility was unsanitary. Specifically, it was alleged the facility has a cockroach infestation in the kitchen. A tour of the facility kitchen revealed several dead and alive roaches in the kitchen cupboards. Substantiatedthe state’s words, verbatim · CDSS document, Sep 15, 2025 · control 08-AS-20250911142556
Sep 15, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 28, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 28, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 28, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 7, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 17, 2025Unsubstantiated
Allegation investigated: Licensee hired uncleared staff. Licensee did not provide residents adequate food service. Licensee did not provide essential supplies. Licensee did not meet residents' care needs.
Licensing Program Analyst (LPA) Debbie Correia conducted an unannounced visit to open a complaint investigation. LPA Correia was greeted by Caregiver Josepina Pilapil, identified herself, and stated the purpose of the visit. The Department’s investigation included staff and resident interviews, and resident and staff records reviews. On July 10, 2025, the Department received a complaint that alleged the Licensee hired uncleared staff to work at the facility, did not provide residents adequate food service, did not provide essential supplies for facility maintenance, and did not meet residents' care needs. A review of staff records revealed all staff had gone through the background check process and were issued clearance. During a tour of the facility LPA observed the facility had an adequate amount of food, including meat and poultry. The facility tour also revealed an adequate amount of incontinent care supplies, as well as cleaning supplies. A resident deemed qualified for an intervithe state’s words, verbatim · CDSS document, Jul 17, 2025 · control 08-AS-20250710104715
Oct 17, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 29, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 2, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is New World Villa South licensed?
Yes — New World Villa South is a licensed residential care home for the elderly (RCFE) in Poway (San Diego County): California license #374604820, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 19 inspection and complaint documents since 2024; the most recent, a complaint investigation report dated May 11, 2026, was marked “Substantiated” by the state.
Can New World Villa South care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists New World Villa South with clearances for wheelchair / non-ambulatory, dementia / memory care, and bedridden; it does not list hospice care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR SIX (6) NON-AMBULATORY OF WHICH ONE (1) MAY BEDRIDDEN IN BEDROOM #5.
How much does New World Villa South cost?
California's public licensing record does not include New World Villa South's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Diego County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does New World Villa South accept Medi-Cal or the Assisted Living Waiver?
New World Villa South is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
4 of 6 beds occupied (67%) when the state visited on May 11, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for New World Villa South?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 21 state visits and 19 dated documents since 2024 for New World Villa South; 5 complaint-investigation narratives are transcribed verbatim below. The most recent, dated May 11, 2026, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 21 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
Who runs New World Villa South?
From the CDSS ownership record, checked August 9, 2026.
Licensed to New World Opco Llc, who operates 2 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
You can call them yourself, anytime — you never have to go through us.
(858) 748-2888Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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