Merrill Gardens At Bankers Hill is a residential care home for the elderly (RCFE) in San Diego, San Diego County, California — state license #374604405, licensed for 100 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 11 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated February 13, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 14 times and filed 11 documents. The most recent — a complaint investigation report on February 13, 2026 — closed with the state’s outcome word: “Substantiated.”
The state's published file for this home includes 3 documents with transcribed findings, dated September 26, 2023 to February 13, 2026. 3 of the 3 carry the state's recorded outcome word: “Substantiated” (1), “Unfounded” (1), “Unsubstantiated” (1). 3 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Feb 13, 2026Substantiated
Allegation investigated: Staff did not provide reasonable privacy to resident in care
Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced complaint visit to deliver findings regarding the above-mentioned allegation. LPA identified herself to, was greeted by, and explained the purpose of the visit to General Manager Jill Johnson. During today’s visit, LPA observed residents in care, interviewed staff and obtained copies of facility records. The Department’s investigation consisted of interviews with residents, staff, and outside sources, records review, and a tour of the facility. On June 15, 2025 , the Department received a complaint alleging that staff did not provide reasonable privacy to the resident in care, specifically Resident #1 (R1) Email correspondence dated April 25, 2025 from R1's Responsible person to Senior General Manager(ED) Hansen instructed ED Hansen not to contact the hospital and stated that R1 reposnsible person was the designated representative for updates. (Continued on LIC9099) Substantiatedthe state’s words, verbatim · CDSS document, Feb 13, 2026 · control 08-AS-20250715131154
Feb 5, 2026Unsubstantiated
Allegation investigated: Staff did not address resident's change in condition
Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced complaint visit to deliver findings regarding the above-mentioned allegation. LPA identified herself, was greeted by facility staff, and explained the purpose of the visit to General Manager Jill Johnson During today’s visit, LPA observed residents in care and obtained copies of facility records and interviewed staff..The Department’s investigation consisted of interviews with staff and outside sources, records review, and observations. On January 22, 2025, the Department received a complaint alleging that staff did not address a resident’s change in condition. More specifically, it was alleged that Executive Director (ED) Lori Hansen interfered with staff documentation related to Resident #1(R1) change of condition. It was reported that the R1dementia is progressing and requires a higher level of care. (Continued on LIC9099-C). Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 5, 2026 · control 08-AS-20250122094452
Sep 18, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 25, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 21, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 12, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 12, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 1, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 26, 2023Unfounded
Allegation investigated: Licensee did not charge agreed upon admissions fee.
Licensing Program Analyst (LPA) Nacole Patterson conducted an unannounced visit to deliver findings regarding the above complaint allegation. LPA introduced herself and disclosed the purpose of the visit to Lori Hansen, Senior General Manager. On 8/28/23 it was alleged that the Licensee did not charge a resident (R1) the agreed upon admissions fee. The Department’s investigation consisted of two unannounced facility visits, review of facility records, interviews with facility staff and outside sources. Staff interview revealed that R1 and their responsible party were given the costs of residency upfront and signed in agreement to the costs via the Residency and Services Agreement. Review of the signed Residency and Services Agreement, itemized billing invoice, and documented communication between the family and Licensee confirmed that the amount charged was the amount that was agreed upon by the Licensee and family. (Continued on LIC9099-C) This is an amended report from the facility vthe state’s words, verbatim · CDSS document, Sep 26, 2023 · control 08-AS-20230828151755
Year-by-year trend
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Is Merrill Gardens At Bankers Hill licensed?
Yes — Merrill Gardens At Bankers Hill is a licensed residential care home for the elderly (RCFE) in San Diego (San Diego County): California license #374604405, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 100 residents. State records list 11 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated February 13, 2026, was marked “Substantiated” by the state.
Can Merrill Gardens At Bankers Hill care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Merrill Gardens At Bankers Hill with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 100 NON-AMBULATORY, OF WHICH 15 MAY BE BEDRIDDEN. HOSPICE WAIVER APPROVED FOR 15 RESIDENTS.
How much does Merrill Gardens At Bankers Hill cost?
California's public licensing record does not include Merrill Gardens At Bankers Hill's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Diego County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Merrill Gardens At Bankers Hill accept Medi-Cal or the Assisted Living Waiver?
Merrill Gardens At Bankers Hill is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
84 of 100 beds occupied (84%) when the state visited on February 13, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Merrill Gardens At Bankers Hill?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 14 state visits and 11 dated documents since 2021 for Merrill Gardens At Bankers Hill; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated February 13, 2026, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 14 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(619) 209-5216Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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