Casa Verdugo is a residential care home for the elderly (RCFE) in Oceanside, San Diego County, California — state license #374603413, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 12 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated April 30, 2026 — published below in full, verbatim and unscored.

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Casa Verdugo

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Residential care home for the elderly (RCFE) · Small home, 6 residents · Oceanside, CA · San Diego County
LicensedMemory careHospiceBedriddenWheelchair not on file
No openings reportedBeds change hands in days ·
License #374603413, held since 2015 · read from the California state record on August 2, 2026 ·See on State Site →
5164 E Parker St · Oceanside, San Diego County
Phone
(760) 754-2504
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryNot on file — ask the home
Dementia / memory careVerified in record
Hospice careApproved for 6 residents
Bedridden careVerified in record

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
SIX (6) BEDRIDDEN; MAY NOT BE HOUSED IN BEDROOM WEST OF KITCHEN. HOSPICE WAIVER FOR SIX (6) RESIDENTS.State service designation983 - RCFE / DEMENTIAthe CDSS license record, verbatim · checked August 2, 2026

“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.

Since 2023, the state has visited this home 12 times and filed 12 documents. The most recent — a complaint investigation report on April 30, 2026 — closed with the state’s outcome word: “Substantiated.”

Most recent state visit
April 30, 2026
Occupancy at that visit
4 of 6 beds

The state's published file for this home includes 3 documents with transcribed findings, dated July 21, 2025 to April 30, 2026. 3 of the 3 carry the state's recorded outcome word: “Substantiated” (2), “Unsubstantiated” (1). 3 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 11 of 12 documentsFull record on the state’s site →
20262 state visits · 2 documents
Apr 30, 2026Complaint investigation reportSubstantiated

Allegation investigated: Unlawful Eviction

Licensing Program Analyst (LPA) Rebecca Borunda conducted an unannounced complaint visit to open an investigation and deliver findings regarding the above mentioned allegation. LPA was greeted by, identified herself to, and explained the purpose of the visit and the basic elements of the complaint with Administrator Natalia Verdugo. During today’s visit, LPA toured the facility, observed residents in care, reviewed and obtained copies of facility records, and interviewed residents and staff. LPA was away from the facility for approximately one hour between 12:40pm and 1:40pm. The Department's investigation consisted of interviews with residents, staff, and outside sources, records review, and a tour of the facility. It was alleged that the Licensee issued an unlawful eviction to Resident 1 (R1). Continued on LIC9099-C page... Substantiatedthe state’s words, verbatim · CDSS document, Apr 30, 2026 · control 08-AS-20260423163421
Jan 21, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20255 state visits · 5 documents
Dec 9, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Questionable deaths Staff restrained residents

On 12/09/2025 at 3:30PM, Licensing Program Analysts (LPAs) J. Clancy-Czuleger meet virtually via Teams to deliver findings for the above allegations. LPA explained the purpose of the visit with Administrator Natalia Verdugo During the course of the investigation, The Department conducted interviews with staff, residents, and witnesses. The Department collected and reviewed the following documents: R1’s facility file, R2’s facility file, R3’s facility file, R4’s facility file, R5’s facility file, R6’s facility file, and the facility staff roster. On the allegation: Questionable deaths R1 had atherosclerosis of coronary artery bypass, and carcinoma in situ of prostate. R1 was discharged from the skilled nursing facility (SNF) on 9/20/2023 and admitted to the facility on the same date. While at the SNF R1 was evaluated for hospice on 9/12/2023. R2 had unspecified encephalopathy, Chronic Continued on LIC 9099C... Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 9, 2025 · control 08-AS-20231003160105
Jul 21, 2025Complaint investigation reportSubstantiated

Allegation investigated: Lack of supervision resulting in resident elopement

Licensing Program Analyst (LPA) Rebecca Borunda conducted an unannounced complaint visit to conduct follow up and deliver findings regarding the above-mentioned allegation. LPA identified herself to and was granted entry by Caregiver Rosales Adrianna Ramirez. LPA explained the purpose of the visit to Licensee Natalia Verdugo, who arrived shortly after LPA was granted entry. During today's visit, LPA observed residents in care and interviewed the Licensee. The Department’s investigation consisted of interviews with residents, staff and outside sources, review of facility records, and a tour of the facility. It was alleged that lack of supervision resulted in Resident 1’s (R1) elopement from the facility. Interviews with staff and outside sources and review of the incident report submitted to the Department by the facility on 4/3/2025 revealed that R1 did not return to the facility following their medical appointment on 3/26/2025. Continued on LIC9099-C page... Substantiatedthe state’s words, verbatim · CDSS document, Jul 21, 2025 · control 08-AS-20250328093905
May 7, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 2, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 27, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20243 state visits · 3 documents
Dec 17, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 20, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 19, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20231 state visit · 1 document
Oct 4, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations1typical 0
Type B citations1typical 0
Substantiated complaints2typical 0
Total complaints3typical 0
State visits on file12typical 6
“Typical” is the statewide median across the 5,773 licensed small board-and-care homes (6 or fewer beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2015.
Year-by-year trend
YearVisitsDocumentsSubstantiated2026221202555120243302023220
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

$4,000$6,500 /mo
our estimate — San Diego County band, market research June 2026; not this home’s quoted price
$3,000 · statewide low$8,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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What dementia training does staff have, and is the area secured?
Ask how the 2026 complaint investigation report was corrected — what changed?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Call (760) 754-2504

Is Casa Verdugo licensed?

Yes — Casa Verdugo is a licensed residential care home for the elderly (RCFE) in Oceanside (San Diego County): California license #374603413, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 12 inspection and complaint documents since 2023; the most recent, a complaint investigation report dated April 30, 2026, was marked “Substantiated” by the state.

Can Casa Verdugo care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Casa Verdugo with clearances for dementia / memory care, hospice care, and bedridden; it does not list wheelchair / non-ambulatory. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordSIX (6) BEDRIDDEN; MAY NOT BE HOUSED IN BEDROOM WEST OF KITCHEN. HOSPICE WAIVER FOR SIX (6) RESIDENTS.

How much does Casa Verdugo cost?

California's public licensing record does not include Casa Verdugo's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Diego County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Casa Verdugo accept Medi-Cal or the Assisted Living Waiver?

Casa Verdugo is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

4 of 6 beds occupied (67%) when the state visited on April 30, 2026. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Casa Verdugo?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 12 state visits and 12 dated documents since 2023 for Casa Verdugo; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated April 30, 2026, records an allegation the state marked “Substantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

3 transcribed reports on file

2026

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedUnlawful Eviction
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Rebecca Borunda conducted an unannounced complaint visit to open an investigation and deliver findings regarding the above mentioned allegation. LPA was greeted by, identified herself to, and explained the purpose of the visit and the basic elements of the complaint with Administrator Natalia Verdugo. During today’s visit, LPA toured the facility, observed residents in care, reviewed and obtained copies of facility records, and interviewed residents and staff. LPA was away from the facility for approximately one hour between 12:40pm and 1:40pm. The Department's investigation consisted of interviews with residents, staff, and outside sources, records review, and a tour of the facility. It was alleged that the Licensee issued an unlawful eviction to Resident 1 (R1). Continued on LIC9099-C page... SubstantiatedCDSS inspection report, April 30, 2026 · control 08-AS-20260423163421

2025

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedQuestionable deaths Staff restrained residents
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 12/09/2025 at 3:30PM, Licensing Program Analysts (LPAs) J. Clancy-Czuleger meet virtually via Teams to deliver findings for the above allegations. LPA explained the purpose of the visit with Administrator Natalia Verdugo During the course of the investigation, The Department conducted interviews with staff, residents, and witnesses. The Department collected and reviewed the following documents: R1’s facility file, R2’s facility file, R3’s facility file, R4’s facility file, R5’s facility file, R6’s facility file, and the facility staff roster. On the allegation: Questionable deaths R1 had atherosclerosis of coronary artery bypass, and carcinoma in situ of prostate. R1 was discharged from the skilled nursing facility (SNF) on 9/20/2023 and admitted to the facility on the same date. While at the SNF R1 was evaluated for hospice on 9/12/2023. R2 had unspecified encephalopathy, Chronic Continued on LIC 9099C... UnsubstantiatedCDSS inspection report, December 9, 2025 · control 08-AS-20231003160105
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedLack of supervision resulting in resident elopement
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Rebecca Borunda conducted an unannounced complaint visit to conduct follow up and deliver findings regarding the above-mentioned allegation. LPA identified herself to and was granted entry by Caregiver Rosales Adrianna Ramirez. LPA explained the purpose of the visit to Licensee Natalia Verdugo, who arrived shortly after LPA was granted entry. During today's visit, LPA observed residents in care and interviewed the Licensee. The Department’s investigation consisted of interviews with residents, staff and outside sources, review of facility records, and a tour of the facility. It was alleged that lack of supervision resulted in Resident 1’s (R1) elopement from the facility. Interviews with staff and outside sources and review of the incident report submitted to the Department by the facility on 4/3/2025 revealed that R1 did not return to the facility following their medical appointment on 3/26/2025. Continued on LIC9099-C page... SubstantiatedCDSS inspection report, July 21, 2025 · control 08-AS-20250328093905

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 12 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
1
typical for this size: 0
Type B citations
1
typical for this size: 0
Substantiated complaints
2
typical for this size: 0
Total complaints
3
typical for this size: 0
State visits on file
12
typical for this size: 6
See the full inspection record on the state's site →
Talk to this home directly

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(760) 754-2504
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

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