Brookdale North Euclid is a residential care home for the elderly (RCFE) in Ontario, San Bernardino County, California — state license #366402583, licensed for 140 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 21 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated May 19, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 27 times and filed 21 documents. The most recent — a complaint investigation report on May 19, 2026 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 12 documents with transcribed findings, dated September 2, 2021 to May 19, 2026. 12 of the 12 carry the state's recorded outcome word: “Substantiated” (3), “Unsubstantiated” (9). 12 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 12 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 19, 2026Unsubstantiated
Allegation investigated: Licensee financially abused resident as a form of retaliation Staff do not ensure resident receives assistance with personal and dental hygiene care needs Staff did not ensure residents call button was made accessible for use
Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit for the purpose of deliver findings for the above allegations. LPA met with Business Office Manager Marcos Ramos and explained today's visit. LPA spoke with Administer Logan Harrison who stated no financial abuse due to retaliation was formed against Resident #1 (R1). Administrator stated all payments being issued were in regards to R1's care plan. Additionally, LPA observed and reviewed documentation showing invoice that was being charged to R1 that included all R1's service fees and no additional amounts. LPA conducted (8) resident interviews. 7 out of the 8 stated the facility does offer assistance with dental and hygiene needs when requested. LPA conducted (6) staff interviews. 6 out of the 6 staff stated there is transportation given to residents and assistance with dental and hygiene needs. Additionally, LPA conducted (8) resident interviews. 7 out of the 8 stated their call button is made accessiblethe state’s words, verbatim · CDSS document, May 19, 2026 · control 56-AS-20260116151011
May 19, 2026Unsubstantiated
Allegation investigated: Staff did not alert the residents of power outages Staff left the residents unattended Staff allowed the residents to be soiled Staff mishandled the residents medications Staff are not properly trained Staff behavior poses as a risk to the residents Staff do not properly maintain the facility
Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit for the purpose of deliver findings for the above allegations. LPA met with Business Office Manager Marcos Ramos and explained today's visit. LPA conducted (8) resident interviews. 8 out of the 8 stated the facility will alert residents of power outages when they are scheduled. LPA conducted (6) staff interviews. 6 out of the 6 staff stated when facility is notified of power outages they will prepare and alert residents. Additionally, LPA spoke with (8) residents in regard to staff leaving residents unattended. 8 out of the 8 stated facility staff do not leave them unattended nor have witnessed facility staff leaving other residents unattended. LPA conducted (6) staff interviews. 6 out of 6 stated residents are not left unattended. In regards to allegation of staff allowing residents to be left soiled. LPA spoke with (8) residents. 8 out of the 8 stated they have either not been left soiled or have witnessethe state’s words, verbatim · CDSS document, May 19, 2026 · control 56-AS-20260202105605
May 8, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 14, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 10, 2025Substantiated
Allegation investigated: Staff do not abide to the admission agreement
Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit for the purpose of deliever findings for the above allegations. LPA met with Administrator Logan Harrison and explained today's visit. For the allegation, Staff do not abide to the admission agreement. LPA observed admission agreement for Resident #1 (R1) and change in admission agreement report. Review of R1 admission agreement and change in admission agreement report revealed that R1 was received a rate change with an increase of $407. Review of R1's admission agreement report revealed that it was not signed by R1 nor R1's representative. Interveiws with staff and outside sources corroborated this attempt in increasing R1's fees due to a change in behavior. Substantiatedthe state’s words, verbatim · CDSS document, Dec 10, 2025 · control 56-AS-20251207223736
Dec 10, 2025Substantiated
Allegation investigated: Staff does not keep resident’s urinal clean.
Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit for the purpose of deliever findings for the above allegations. LPA met with Administrator Logan Harrison and explained today's visit. For the allegation, Staff does not keep resident’s urinal clean. Based off of observations, LPA observed Resident #1 (R1) urinal to not be clean and filled with residue. Based on the evidence gathered during today’s investigation, the allegation listed above are deemed SUBSTANTIATED. A finding that the complaints are SUBSTANTIATED means that the allegation are valid because the preponderance of evidence the standard has been met. Substantiatedthe state’s words, verbatim · CDSS document, Dec 10, 2025 · control 56-AS-20251204105800
Oct 29, 2025Unsubstantiated
Allegation investigated: Staff are not meeting resident's hygiene needs. Staff are not meeting resident's toileting needs. Resident is left in soiled diapers for extended periods of time. Staff do not ensure that resident's room is clean.
Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit for the purpose of deliever findings for the above allegations. LPA met with Administrator Logan Harrison and explained today's visit. For the allegation, Staff are not meeting resident's hygiene needs. LPA conducted (8) resident interviews. 7 out of the 8 stated facility staff do help with residents with hygeine needs. Resident #1 (R1), Resident #2 (R2) and Resident #6 (R6) stated facility staff do assist with showering and brushing teeth as needed. LPA conducted (6) staff interviews. 6 out of the 6 staff stated residents are assisted with hygeine needs such as bathing, showering, and teeth brushing when needed. 6 Additionally, 5 out of the 6 staff stated some residents may refuse hygeine services, such as bathing or teeth brushing. LPA observed facility shower schedule. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 29, 2025 · control 56-AS-20251009094016
Aug 20, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 10, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 5, 2024Unsubstantiated
Allegation investigated: Unlawful eviction. Staff not providing an accurate dosage of medication to resident. Staff not allowing resident to have visitors. Staff stealing money from resident.
On 11/5/2024 Licensing Program Analysts (LPAs) Raquel Hernandez and Mary Rico conducted an unannounced visit to deliver findings on the allegations listed above. LPAs met with Business Office Manager Marcos Ramos and explained the purpose of the visit. The investigation consisted of staff interviews, resident interviews and facility tour. For the allegation, Unlawful eviction. During record review, LPA's verified documentation for resident #R1 eviction notice. LPAs obtained a copy of 30 day notice issued to R1 on 12/19/2023 due to room and board payments. The 30 day notice was signed by R1 and dated 12/29/2023. S1 stated Adult Protective Services assisted with relocation of R1. Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 5, 2024 · control 56-AS-20241029154509
Oct 25, 2024Unsubstantiated
Allegation investigated: Staff are not assisting resident with transfers from wheelchair into transportation vehicles. Staff are not properly destroying discontinued medications
Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced visit to the facility to conclude the investigation on the above allegations. LPA met with Business Office Manager, Marcos Ramos, who was informed of today’s visit. The investigation consisted of LPA observations, document review, interviews with staff and residents. Regarding the allegation, staff are not assisting resident with transfers from wheelchair into transportation vehicles, interviews with (6) staff deny not assisting residents with transfers from wheelchair into transportation vehicles. Four (4) out of six (6) residents interviewed deny that staff are not assisting residents with transfers from wheelchair into transportation vehicles. Regarding the allegation, staff are not properly destroying discontinued medications, LPA review of Medtech room reveals there a box where medications are kept and shipped back to the pharmacy for destruction. Interviews with (6) staff and six (6) residents reveals not enouthe state’s words, verbatim · CDSS document, Oct 25, 2024 · control 56-AS-20240612081444
Oct 25, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 10, 2024Unsubstantiated
Allegation investigated: Facility restroom lights on timer turned off resulting in a fall to resident
On 10/09/2024 Licensing Program Analysts (LPAs) Raquel Hernandez and Mary Rico conducted an unannounced visit to deliver findings on the allegation listed above. LPAs met with Administrator Lisa To and explained the purpose of the visit. The investigation consisted of staff interviews, resident interviews and facility tour. For the allegation, Facility restroom lights on timer turned off resulting in a fall to resident. LPA Hernandez conducted (5) resident interviews and (5) staff interviews. During resident interviews (5) out of the (5) residents stated staff comes when help pendant is pressed or pull cord is pulled. Additionally, (5) out of the (5) residents stated to not having any issues or falls within the public bathroom. Moreover, (5) out of the (5) staff interviewed stated no residents at facility have had any issues with public bathrooms and with their help pendant and pull cord. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 10, 2024 · control 56-AS-20241004171919
Feb 26, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 7, 2024Substantiated
Allegation investigated: Staff are mismanaging residents medication. Staff are charging residents for services not rendered.
On 02/07/2024 at 09:05 AM, Licensing Program Analyst (LPA) Melody Brown arrived unannounced at the facility to deliver findings for the allegations listed above. LPA Brown was greeted and granted entry by a staff at the reception area and Executive Director (ED) Lisa To was contacted and informed of the visit. LPA Brown explained the purpose of the visit to ED To. The investigation consisted of observation, interviews, and a review of pertinent documentation. Through the information gathered during the investigation, it was confirmed by observation, documents review and interviews that Staff are mismanaging residents medication. It was alleged that Resident #1 (R1) was not given a prescribed medication for three (3) days and Resident #5 (R5) was not given a prescribed medication for five (5) days. Per review of R1 Medication Administration Record (MAR), LPA Brown confirmed that R1 was not given the prescribed medication on 02/14/2023 to 02/16/2023. LPA Brown observed no entry on R1's Mthe state’s words, verbatim · CDSS document, Feb 7, 2024 · control 56-AS-20230706140934
Feb 7, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Brookdale North Euclid licensed?
Yes — Brookdale North Euclid is a licensed residential care home for the elderly (RCFE) in Ontario (San Bernardino County): California license #366402583, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 140 residents. State records list 21 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated May 19, 2026, was marked “Unsubstantiated” by the state.
Can Brookdale North Euclid care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Brookdale North Euclid with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license record140 NON AMBULATORY RESIDENTS, HOSPICE WAIVER APPROVED FOR 10, BEDRIDDEN APPROVED FOR 5
How much does Brookdale North Euclid cost?
California's public licensing record does not include Brookdale North Euclid's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Bernardino County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Brookdale North Euclid accept Medi-Cal or the Assisted Living Waiver?
Brookdale North Euclid is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
71 of 140 beds occupied (51%) when the state visited on October 29, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Brookdale North Euclid?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 27 state visits and 21 dated documents since 2021 for Brookdale North Euclid; 12 complaint-investigation narratives are transcribed verbatim below. The most recent, dated May 19, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 27 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
Who runs Brookdale North Euclid?
From the CDSS ownership record, checked August 9, 2026.
Licensed to Summerville At Cobbco Inc; Emeritus Corporation, who operates 7 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
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