Brookdale Chatsworth is a residential care home for the elderly (RCFE) in Chatsworth, Los Angeles County, California — state license #191221435, with a licensed capacity of 268, listed as closed, change of ownership in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 34 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated December 23, 2025 — published below in full, verbatim and unscored.

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Brookdale Chatsworth

The state record lists this licence as “Closed, Change of Ownership”. A closed licence cannot admit residents. We keep closed licences published because “is this place licensed?” deserves an honest answer.

No photo on file yet

No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.

Residential care home for the elderly (RCFE) · Large community, 268 residents · Chatsworth, CA · Los Angeles County
Closed in state recordWheelchairHospiceMemory care not on fileBedridden not on file
No openings reportedBeds change hands in days · we confirm by phone before any referral
License #191221435, held since 1998 · read from the California state record on August 2, 2026 ·See on State Site →
20801 Devonshire Blvd · Chatsworth, Los Angeles County
Phone
(818) 341-2552
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →

Wheelchair / non-ambulatoryApproved for 258 residents
Dementia / memory careNot on file — ask the home
Hospice careApproved for 10 residents
Bedridden careNot on file — ask the home

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

See an error in these clearances? Report it — free →

What the state record says, word for word
FACILITY LICENSED FOR RESIDENTS AGED 60 YEARS AND OLDER. FIRE CLEARED FOR 258 NON-AMBULATORY RESIDENTS ON FIRST & SECOND FLOORS WITH CAPACITY OF 268. CLEARED FOR 10 BERIDDEN IN RMS #107,111,119,121,123, 127,161,163,165,167. HOSPICE WAIVER FOR 10.State service designation985 - RCFE / HOSPICEthe CDSS license record, verbatim · checked August 2, 2026

Since 2021, the state has visited this home 38 times and filed 34 documents. The most recent is a complaint investigation report, dated December 23, 2025.

Most recent state visit
December 23, 2025
Occupancy at the August 13, 2025 visit
127 of 0 beds

The state's published file for this home includes 18 documents with transcribed findings, dated July 13, 2021 to August 13, 2025. 18 of the 18 carry the state's recorded outcome word: “Substantiated” (7), “Unsubstantiated” (11). 18 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 18 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 20 of 34 documentsFull record on the state’s site →
20257 state visits · 7 documents
Dec 23, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 13, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff is not feeding an adequate amount of food to residents in care. Facility is not following posted menu.

At 09:30am, Licensing Program Analysts (LPAs), Angela Panushkina and Huma Rahimi, conducted a subsequent visit to deliver final report. LPAs met with the Executive Director and explained the reason for the visit. During the initial visit, conducted on 09/18/24, LPA requested resident and staff roster. At 09:45am requested copies of pertinent information which include, but not limited to Physician’s report, Admission Agreement, Appraisal Needs and Services Plan, Menu, relevant to the investigation. At approximately 09:50am, LPA conducted a physical plant tour, to ensure health and safety of the residents are protected. Between 10:00am - 02:30pm, LPA interviewed the Executive Director, Health and Wellness Director (LVN), MedTech, two (2) staff and twelve (12) out of thirteen (13) residents. Continue on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 13, 2025 · control 31-AS-20240913143615
Apr 3, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 12, 2025Complaint investigation reportSubstantiated

Allegation investigated: Resident was sexually abused by another resident in care.

Licensing Program Analyst (LPA) Angela Panushkina conducted an unannounced subsequent visit to this facility to deliver the final report. LPA met with Executive Director and explained the reason for the visit. On 03/12/2024, the Woodland Hills South Adult and Senior Care Regional Office received a complaint regarding the allegation, “Resident was sexually abused by another resident in care." The complaint was referred to Community Care Licensing Division’s Investigations Branch. The complaint was assigned to investigator Jose Santana. On 03/14/24 LPAs Panushkina, Ngo-Castaneda, and Khurshudyan initiated the complaint. LPAs conducted tour of the facility and obtained copies of pertinent information which include but not limited to Physician’s Report dated on 09/28/23, Admission Agreement dated on 09/30/23, Progress Notes from 02/21/24 to 02/26/24, related to the complaint. Continue on LIC9099-C Substantiatedthe state’s words, verbatim · CDSS document, Mar 12, 2025 · control 31-AS-20240312124123
Mar 5, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 20, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff does not ensure resident's bathing needs are being met. Staff leaves resident soiled for extended periods of time.

At 09:50am, Licensing Program Analyst (LPA), Angela Panushkina, arrived at Brookdale Chatsworth in response to the above-mentioned allegations. LPA met with the Health and Wellness Director and Business Office Manager and explained the reason for the visit. At 09:55am, LPA requested resident and staff roster. At 10:00am requested copies of pertinent information which include, but not limited to Physician’s report, Admission Agreement, Appraisal Needs and Services Plan, Staff Training, Shower Log, relevant to the investigation. At approximately 10:10am, LPA conducted a physical plant tour, to ensure health and safety of the residents are protected. Between 10:20am - 02:30pm, LPA interviewed the Business Office Manager (BOM), Health and Wellness Director (HWD), four (4) staff and eleven (11) out of twelve (12) residents. Also, while interviewing a sample of twelve (12) residents, LPA randomly tested three (3) resident pendants. Continue on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 20, 2025 · control 31-AS-20250210124020
Jan 23, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20249 state visits · 12 documents
Dec 17, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 3, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 26, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 22, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff does not respond to resident’s pendant call. Staff not maintaining resident’s hygiene.

At 09:00am, Licensing Program Analysts (LPAs), Angela Panushkina and conducted a subsequent visit to deliver final report. LPAs met with the Operations Specialist - Dimple Kamdar and Business Office Manager - Veronica Gomez and and Health and Wellness Director - Anchirriza Concepcion, and explained the reason for the visit. Initial visit was conducted on 10/09/24 and during course of the investigation, LPA requested resident and staff roster. At 09:45am, LPA requested copies of pertinent information which include, but not limited to Admission Agreement, Physician’s Report, Appraisal Needs and Services Plan, Shower Log, Alarm History (pendant and emergency pull cords) for the months of September 2024 and Staff Training relevant to the investigation. At approximately 10:00am, LPA conducted a physical plant tour, to ensure health and safety of the residents are protected and physical plant is in compliance with Title 22 Regulations. Between 10:20am – 02:00pm, LPA conducted an interview withe state’s words, verbatim · CDSS document, Nov 22, 2024 · control 31-AS-20241002095036
Nov 22, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not seek medical attention to resident in a timely manner. Staff left resident soiled for an extended period of time.

This is an Amendment to the original report issued 11/22/2024. Additional information was added to clarify the investigation. At 09:00am, Licensing Program Analysts (LPAs), Angela Panushkina and Nadia Shahbazian conducted a subsequent visit to deliver final report. LPAs met with the Operations Specialist - Dimple Kamdar and Business Office Manager - Veronica Gomez and and Health and Wellness Director - Anchirriza Concepcion, and explained the reason for the visit. During the initial visit, conducted on 07/03/24, LPA requested resident and staff roster. At 10:15am requested copies of pertinent information which include, but not limited to Physician’s report, Admission Agreement, Appraisal Needs and Services Plan, Staff Training, relevant to the investigation. At approximately 10:25am, LPA conducted a physical plant tour, to ensure health and safety of the residents are protected. Between 10:30am - 1:40pm, LPA interviewed the Administrator, one (1) MedTech, three (3) staff and eleven (11the state’s words, verbatim · CDSS document, Nov 22, 2024 · control 31-AS-20240628153636
Nov 22, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 22, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 10, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 17, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff does not respond to resident’s pendant call. Staff not maintaining resident’s hygiene.

At 10:00am, Licensing Program Analysts (LPAs) Angela Panushkina and Perchui Milena Khurshudyan conducted an unannounced initial complaint visit at this facility to investigate the above allegations. LPAs met with the Executive Director and explained the reason for the visit. During course of the investigation, interviews and record review were made. At 10:05am, LPAs requested resident and staff roster. At 10:10am, LPAs requested copies of pertinent information which include, but not limited to Admission Agreement, Physician’s Report, Appraisal Needs and Services Plan, Shower Log, etc., relevant to the investigation. At approximately 10:15am, LPA conducted a physical plant tour, to ensure health and safety of the residents are protected and physical plant is in compliance with Title 22 Regulations. Between 10:20am – 12:30pm, LPAs interviewed the Executive Director, two (2) MedTechs, two (2) staff, Maintenance Tech and seven (7) residents. Also, while interviewing a sample of seven (7) rthe state’s words, verbatim · CDSS document, Apr 17, 2024 · control 31-AS-20240416105120
Mar 13, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 23, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Facility staff did not respond to resident's call button in a timely manner resulting in a fall Facility staff do not properly assist resident with toileting needs

At 09:00am, Licensing Program Analyst (LPA) Angela Panushkina, conducted an unannounced subsequent visit to deliver final findings. LPA met with the Business Office Manager and explained the reason for the visit. During the initial visit made on 11/16/2023, interviews and record review were made. At 10:05am, LPA requested resident and staff roster. At 10:10am, LPA requested copies of pertinent information which include, but not limited to Physician’s Report, Appraisal Needs and Services, Emergency Call Log, etc., relevant to the investigation. At approximately 10:20am, LPA conducted a physical plant tour, to ensure health and safety of the residents are protected. Between 10:30am – 1:30pm, LPA interviewed the Administrator, Health and Wellness Coordinator, four (4) staff, and ten (10) out of twelve (12) residents. Also, while interviewing a sample of 12 residents, LPA randomly tested resident’s pendant and emergency call buttons in bathrooms. Continue on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 23, 2024 · control 31-AS-20231106160805
Jan 18, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff do not ensure that hot water is available to residents in care.

On 01/18/24 at 10:00 am Licensing Program Analyst (LPA), Lorena Casillas conducted an unannounced complaint visit to investigate the above stated allegation. LPA met with Executive Director (ED) Danny Vera and explained the reason for the visit. At 10:50 AM LPA Casillas conducted a physical plant tour. During the investigation, interviews and record reviews were made. LPA requested resident roster and LIC 500. LPA requested copies of pertinent information relevant to the investigation including but not limited to, maintenance logs, copy of receipts and correspondence to residents. Continued on 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 18, 2024 · control 31-AS-20240109130557
20231 state visit · 1 document
Oct 10, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations5typical 1
Type B citations6typical 1
Substantiated complaints11typical 2
Total complaints18typical 7
State visits on file38typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 1998.
Year-by-year trend
YearVisitsDocumentsSubstantiated2025771202491222023220202281032021341
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

≈ $5,000–$7,500 /mo
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one.
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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Call (818) 341-2552

Is Brookdale Chatsworth licensed?

No — not currently. The CDSS state record checked August 2, 2026 lists Brookdale Chatsworth in Chatsworth (Los Angeles County), California license #191221435, as “Closed, Change Of Ownership”, formerly licensed for 268 residents. State records list 34 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated December 23, 2025, appears in the inspection record on this page.

Can Brookdale Chatsworth care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Brookdale Chatsworth with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordFACILITY LICENSED FOR RESIDENTS AGED 60 YEARS AND OLDER. FIRE CLEARED FOR 258 NON-AMBULATORY RESIDENTS ON FIRST & SECOND FLOORS WITH CAPACITY OF 268. CLEARED FOR 10 BERIDDEN IN RMS #107,111,119,121,123, 127,161,163,165,167. HOSPICE WAIVER FOR 10.

How much does Brookdale Chatsworth cost?

California's public licensing record does not include Brookdale Chatsworth's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Brookdale Chatsworth accept Medi-Cal or the Assisted Living Waiver?

Brookdale Chatsworth is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

127 of 0 beds occupied (0%) when the state visited on August 13, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Brookdale Chatsworth?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 38 state visits and 34 dated documents since 2021 for Brookdale Chatsworth; 18 complaint-investigation narratives are transcribed verbatim below. The most recent, dated August 13, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

18 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff is not feeding an adequate amount of food to residents in care. Facility is not following posted menu.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
At 09:30am, Licensing Program Analysts (LPAs), Angela Panushkina and Huma Rahimi, conducted a subsequent visit to deliver final report. LPAs met with the Executive Director and explained the reason for the visit. During the initial visit, conducted on 09/18/24, LPA requested resident and staff roster. At 09:45am requested copies of pertinent information which include, but not limited to Physician’s report, Admission Agreement, Appraisal Needs and Services Plan, Menu, relevant to the investigation. At approximately 09:50am, LPA conducted a physical plant tour, to ensure health and safety of the residents are protected. Between 10:00am - 02:30pm, LPA interviewed the Executive Director, Health and Wellness Director (LVN), MedTech, two (2) staff and twelve (12) out of thirteen (13) residents. Continue on LIC9099-C Unsubstantiated— CDSS inspection report, August 13, 2025 · control 31-AS-20240913143615
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedResident was sexually abused by another resident in care.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Angela Panushkina conducted an unannounced subsequent visit to this facility to deliver the final report. LPA met with Executive Director and explained the reason for the visit. On 03/12/2024, the Woodland Hills South Adult and Senior Care Regional Office received a complaint regarding the allegation, “Resident was sexually abused by another resident in care." The complaint was referred to Community Care Licensing Division’s Investigations Branch. The complaint was assigned to investigator Jose Santana. On 03/14/24 LPAs Panushkina, Ngo-Castaneda, and Khurshudyan initiated the complaint. LPAs conducted tour of the facility and obtained copies of pertinent information which include but not limited to Physician’s Report dated on 09/28/23, Admission Agreement dated on 09/30/23, Progress Notes from 02/21/24 to 02/26/24, related to the complaint. Continue on LIC9099-C Substantiated— CDSS inspection report, March 12, 2025 · control 31-AS-20240312124123
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff does not ensure resident's bathing needs are being met. Staff leaves resident soiled for extended periods of time.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
At 09:50am, Licensing Program Analyst (LPA), Angela Panushkina, arrived at Brookdale Chatsworth in response to the above-mentioned allegations. LPA met with the Health and Wellness Director and Business Office Manager and explained the reason for the visit. At 09:55am, LPA requested resident and staff roster. At 10:00am requested copies of pertinent information which include, but not limited to Physician’s report, Admission Agreement, Appraisal Needs and Services Plan, Staff Training, Shower Log, relevant to the investigation. At approximately 10:10am, LPA conducted a physical plant tour, to ensure health and safety of the residents are protected. Between 10:20am - 02:30pm, LPA interviewed the Business Office Manager (BOM), Health and Wellness Director (HWD), four (4) staff and eleven (11) out of twelve (12) residents. Also, while interviewing a sample of twelve (12) residents, LPA randomly tested three (3) resident pendants. Continue on LIC9099-C Unsubstantiated— CDSS inspection report, February 20, 2025 · control 31-AS-20250210124020

2024

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff does not respond to resident’s pendant call. Staff not maintaining resident’s hygiene.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
At 09:00am, Licensing Program Analysts (LPAs), Angela Panushkina and conducted a subsequent visit to deliver final report. LPAs met with the Operations Specialist - Dimple Kamdar and Business Office Manager - Veronica Gomez and and Health and Wellness Director - Anchirriza Concepcion, and explained the reason for the visit. Initial visit was conducted on 10/09/24 and during course of the investigation, LPA requested resident and staff roster. At 09:45am, LPA requested copies of pertinent information which include, but not limited to Admission Agreement, Physician’s Report, Appraisal Needs and Services Plan, Shower Log, Alarm History (pendant and emergency pull cords) for the months of September 2024 and Staff Training relevant to the investigation. At approximately 10:00am, LPA conducted a physical plant tour, to ensure health and safety of the residents are protected and physical plant is in compliance with Title 22 Regulations. Between 10:20am – 02:00pm, LPA conducted an interview wi— CDSS inspection report, November 22, 2024 · control 31-AS-20241002095036
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not seek medical attention to resident in a timely manner. Staff left resident soiled for an extended period of time.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
This is an Amendment to the original report issued 11/22/2024. Additional information was added to clarify the investigation. At 09:00am, Licensing Program Analysts (LPAs), Angela Panushkina and Nadia Shahbazian conducted a subsequent visit to deliver final report. LPAs met with the Operations Specialist - Dimple Kamdar and Business Office Manager - Veronica Gomez and and Health and Wellness Director - Anchirriza Concepcion, and explained the reason for the visit. During the initial visit, conducted on 07/03/24, LPA requested resident and staff roster. At 10:15am requested copies of pertinent information which include, but not limited to Physician’s report, Admission Agreement, Appraisal Needs and Services Plan, Staff Training, relevant to the investigation. At approximately 10:25am, LPA conducted a physical plant tour, to ensure health and safety of the residents are protected. Between 10:30am - 1:40pm, LPA interviewed the Administrator, one (1) MedTech, three (3) staff and eleven (11— CDSS inspection report, November 22, 2024 · control 31-AS-20240628153636
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff does not respond to resident’s pendant call. Staff not maintaining resident’s hygiene.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
At 10:00am, Licensing Program Analysts (LPAs) Angela Panushkina and Perchui Milena Khurshudyan conducted an unannounced initial complaint visit at this facility to investigate the above allegations. LPAs met with the Executive Director and explained the reason for the visit. During course of the investigation, interviews and record review were made. At 10:05am, LPAs requested resident and staff roster. At 10:10am, LPAs requested copies of pertinent information which include, but not limited to Admission Agreement, Physician’s Report, Appraisal Needs and Services Plan, Shower Log, etc., relevant to the investigation. At approximately 10:15am, LPA conducted a physical plant tour, to ensure health and safety of the residents are protected and physical plant is in compliance with Title 22 Regulations. Between 10:20am – 12:30pm, LPAs interviewed the Executive Director, two (2) MedTechs, two (2) staff, Maintenance Tech and seven (7) residents. Also, while interviewing a sample of seven (7) r— CDSS inspection report, April 17, 2024 · control 31-AS-20240416105120
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff did not respond to resident's call button in a timely manner resulting in a fall Facility staff do not properly assist resident with toileting needs
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
At 09:00am, Licensing Program Analyst (LPA) Angela Panushkina, conducted an unannounced subsequent visit to deliver final findings. LPA met with the Business Office Manager and explained the reason for the visit. During the initial visit made on 11/16/2023, interviews and record review were made. At 10:05am, LPA requested resident and staff roster. At 10:10am, LPA requested copies of pertinent information which include, but not limited to Physician’s Report, Appraisal Needs and Services, Emergency Call Log, etc., relevant to the investigation. At approximately 10:20am, LPA conducted a physical plant tour, to ensure health and safety of the residents are protected. Between 10:30am – 1:30pm, LPA interviewed the Administrator, Health and Wellness Coordinator, four (4) staff, and ten (10) out of twelve (12) residents. Also, while interviewing a sample of 12 residents, LPA randomly tested resident’s pendant and emergency call buttons in bathrooms. Continue on LIC9099-C Unsubstantiated— CDSS inspection report, February 23, 2024 · control 31-AS-20231106160805
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff do not ensure that hot water is available to residents in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 01/18/24 at 10:00 am Licensing Program Analyst (LPA), Lorena Casillas conducted an unannounced complaint visit to investigate the above stated allegation. LPA met with Executive Director (ED) Danny Vera and explained the reason for the visit. At 10:50 AM LPA Casillas conducted a physical plant tour. During the investigation, interviews and record reviews were made. LPA requested resident roster and LIC 500. LPA requested copies of pertinent information relevant to the investigation including but not limited to, maintenance logs, copy of receipts and correspondence to residents. Continued on 9099-C Unsubstantiated— CDSS inspection report, January 18, 2024 · control 31-AS-20240109130557

2022

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility staff is providing glucose testing
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 12/07/22 Licensing Program Analyst (LPA) Joscelyn Martinez conducted an unannounced complaint investigation visit. Upon arrival LPA met with administrator Helen Lee and the purpose of the visit was explained. Allegation: Facility staff is providing glucose testing To investigate this allegation LPA conducted interviews with staff and residents. LPA also collected relevant documents pertaining to the investigation. LPA requested a census of all of the residents that are diabetic which were a total of six (6). LPA was able to interview five out of the six residents. Interviews with residents revealed that three (3) out of five (5) residents have their glucose tested by staff using blood. This is done by staff needing to prick resident's finger. Additionally one (1) out of five (5) residents stated that staff administer their insulin medication. Substantiated— CDSS inspection report, December 7, 2022 · control 31-AS-20221129135427
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedResident families were not informed about the incident
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced subsequent visit to finish investigation into the allegation above. LPA met with facility staff and explained the reason for this visit. Regarding the allegation above it is alleged that there was an incident on 4/1/21 where the facility kitchen became flooded due to a pipe bursting and food service was affected and facility did not notify resident families regarding the incident. Initial visit was conducted on 4/7/21 and interviews were conducted with the administrator regarding the allegation. During the visit the administrator admitted that they did not notify the families or Community Care Licensing of the incident. Based on the information obtained through previous interviews this allegation is deemed Substantiated. Deficiency cited on LIC 9099 D. Appeal Rights explained. Exit interview conducted. Substantiated— CDSS inspection report, October 21, 2022 · control 31-AS-20210406092145
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility staff charged resident for services not needed Facility did not provide a copy of the resident's records to the resident representative in a timely manner Facility staff did not answer resident's emergency call signal in a timely manner
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced subsequent complaint visit to finish investigation into the allegations above. LPA met with facility staff and explained the reason for this visit. Facility staff charged resident for services not needed It is alleged that resident #1 (R1) was charged for medication services even though their personal physician had cleared R1 to be able to handle their own medication. It is alleged that R1 was charged a total of an additional four thousand dollars over March, April, and May 2021. Initial complaint visit was conducted on 7/07/21. LPA had previously conducted an interview with R1 regarding this allegation on 6/25/22 and obtained copies of pertinent records related to the allegation. Information obtained from interviews reveal that R1 was charged for medication management even though R1 did not need medication management. Based on the information obtained this allegation is deemed Substantiated. Deficiency cited on LIC— CDSS inspection report, July 1, 2022 · control 31-AS-20210628140259
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff failed to properly transfer resident out of the facility Facility staff transferred resident to another facility without consent.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Gary Tan conducted an unannounced subsequent visit at this facility to further investigate the above allegations. LPA met with Health and Wellness director Chariz Concepcion and informed the purpose of the visit. LPA conducted physical plant tour at 10:02 AM. Requested copy of facility documents relevant to the investigation at 10:25 AM and interviewed staff and residents between 10:35 AM to 12:45 PM. Regarding the allegation that facility staff transferred resident to another facility without consent, it was alleged that Resident #1 (R1) was moved to an Skilled Nursing Facility (SNF) without explanation. LPA's interview with R1 today at 11:30 AM, revealed that R1 was informed that R1 was positive for Covid 19 and had to be transferred to a SNF for isolation and medical care. LPA's record review today at 1:00 PM revealed that R1 was tested on 11/11/20 via PCR test and result came out on the morning of 11/13/20 and R1, R1's health care providers and Gover— CDSS inspection report, June 25, 2022 · control 31-AS-20201124123601
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff mentally abused resident.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced subsequent visit to finish investigation into the allegation above. LPA met with administrator Lilit Mnatsakanyan and explained the reason for this visit. It is alleged that resident #1 (R1) was mentally abused by staff. LPA conducted an interview with R1 from regarding the complaint allegation from 12:50-1:30pm. LPA conducted interviews with facility staff regarding the complaint allegation from from 12:30-12:45pm. LPA obtained and reviewed information from R1's facility file. Information from interviews conducted reveal that R1 did have an issue with the facility over medication management that is being addressed in another complaint (31-AS-20210628140259) but there is no issue regarding R1 being mentally abused by any staff. Based on the information obtained through interviews this allegation is deemed Unsubstantiated at this time. Exit Interview conducted. Unsubstantiated— CDSS inspection report, June 24, 2022 · control 31-AS-20210316164810
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident's blood is being drawn without permission.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced complaint visit to investigate the allegation above. LPA met with the administrator Lilit Mnatsaykanyan and explained the reason for this visit. LPA conducted a physical plant walk through to ensure no immediate health and safety issues were present. No health and safety issues were noted during this visit. It is alleged that resident #1 (R1) is having their blood drawn without their permission. LPA conducted an interview with the administrator and facility staff from approximately 10:30-11am regarding this allegation. LPA interviewed R1 regarding this allegation from 11:30-12pm. LPA also reviewed facility documents and obtained copies of those documents from 12-12:15pm. Information from interviews reveal that there is no issue with R1's blood being drawn without their permission. R1 stated they have no issues with the facility and the issues they have are unrelated to the care they are receiving at the facility. Ba— CDSS inspection report, June 24, 2022 · control 31-AS-20220621165644
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident sustained multiple pressure injuries while in care. Resident has fallen multiple times while in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Michael Cava conducted a subsequent complaint visit to conclude the investigation regarding the above allegations. During the course of the investigation, interviews and record review were made. Resident sustained multiple pressure injuries while in care: In regards to the allegation, according to facility Staff (S1), Resident 1 (R1) had wounds during her stay at the facility. Hospice Nurse came to the facility twice per week to treat R1’s wounds. R1’s wounds were not greater than stage 2. At one point, wounds did appear to heal, and wound care was discontinued. S1 confirmed her employment at the facility during the time of R1’s stay. A review of R1’s hospice records reveal that R1 had a blister to the lower leg, which healed. R1 also had a stage 2 wound to the buttock and a tissue/blistor injury to the left heel which also healed. Further review of R1’s hospice record and physician’s report do not indicate that R1 had a pressure injury Unsubstantiated— CDSS inspection report, May 12, 2022 · control 31-AS-20210401150014

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 38 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
5
typical for this size: 1
Type B citations
6
typical for this size: 1
Substantiated complaints
11
typical for this size: 2
Total complaints
18
typical for this size: 7
State visits on file
38
typical for this size: 19
See the full inspection record on the state's site →

Who runs Brookdale Chatsworth?

From the CDSS ownership record, checked August 9, 2026.

Licensed to Summerville At Cobbco Inc; Emeritus Corporation, who operates 7 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.

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You can call them yourself, anytime — you never have to go through us.

(818) 341-2552
What isn't in the state record

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