Heritage Court Assisted Living

Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with Facility Administrator Ricardo Lara and explained the purpose of the visit. The investigation consisted of interviews, observations, and review of records. First allegation: Staff do not prevent residents from smoking inside of the facility. Regarding the allegation stated above LPA conducted interviews with four residents who informed LPA that facility does not allow residents to smoke inside the facility. Four out of four residents informed LPA that facility provides residents with smoking areas outside the facility for residents to smoke at. LPA conducted review of record and observed that Resident #1 has been redirected by staff about the safety concerns regarding smoking inside the facility. In addition, LPA observed that R#1 was placed on a behavior plan regarding the use of illegal drugs, smoking inside the facility, and hygiene. SecondRead the full finding— CDSS inspection report, June 6, 2025 · control 56-AS-20250305093325

Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with Facility Administrator Erika Montoya and explained the purpose of the visit. The investigation consisted of interviews, observations, and review of records. First allegation: Staff did not prevent resident from inappropriately touching another resident. Regarding the allegation stated above LPA conducted interview with Resident #1 who informed LPA that Resident #2 inappropriately touched R#1. R#1 informed LPA that R#2 invited R#1 to hang out in R#2 bedroom. R#1 informed LPA that R#1 voluntarily went into R#2 bedroom and watched TV. R#1 indicated that R#2 leaned forward and touched R#1 gluteal cleft (buttock crack), with foot. R#1 denied any sexual penetration or assault from R#2. R#1 stated that after the incident R#1 left R#2 room. R#1 informed LPA that R#2 did not force R#1 into R#2 bedroom that it was all a mutual consent between R#1 and R#2Read the full finding— CDSS inspection report, January 31, 2025 · control 56-AS-20241218092148

Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to initiate and deliver the findings for the above allegation. LPA met with Facility Administrator Ricardo Lara who was informed of the purpose of the visit and the allegation listed above. The investigation consists of, records review, and interviews regarding the above allegation. First Allegation: Staff do not ensure that residents have hot water. Regarding the allegation “Staff do not ensure that residents have hot water” On 12/9/2024 LPA received a phone call by resident #1 informing that facility has not had hot water for a few days. On 12/9/2024 LPA contacted facility and spoke with Facility Maintenance Supervisor who confirmed that facility did not have hot water due to a water heater issue however, Maintenance Supervisor inform LPA that a service request was implemented, and that the facility is currently working on fixing the hot water concern. On 12/13/2024, LPA inspected Room (119, 120, 117, 122,Read the full finding— CDSS inspection report, December 13, 2024 · control 56-AS-20241209081724

Licensing Program Analyst (LPA) Paola Guerrero arrived at the facility to deliver investigative findings. LPA met with Facility Administrator Ricardo Lara and explained the purpose of the visit regarding the allegation stated above. First allegation: Staff did not prevent residents from using illegal drugs inside the facility. The Investigation was conducted by Department staff who indicated that based on records facility has general policies which prohibits all residents the use of illegal drugs, and failure to comply can lead to termination of residence at the facility. Resident #1 was issued a 30-day eviction notice due to failure to comply with facility policies regarding the consumption of illegal drugs. Department staff conducted interviews with residents regarding facility allowing residents to consume illegal drugs, six out of six residents denied and acknowledge facility prohibiting policy regarding the consumption and possession of illegal drugs. In addition, during interviewRead the full finding— CDSS inspection report, December 3, 2024 · control 56-AS-20240619083531

Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with Facility Administrator Erika Montoya and explained the purpose of the visit. The investigation consisted of interviews and review of records. First allegation, Staff did not safeguard a resident's personal belongings. Regarding the allegation “Staff did not safeguard resident’s personal belongings” LPA conducted a record review of Resident#1 file, during the review of records LPA discovered that an inventory sheet for R#1 was not on file and Administrator could not verify if R#1 inventory list was completed or filled out by resident/or residents’ representative. Due to missing document LPA could not verify Resident#1 personal belongings. LPA conducted an interview with Facility Administrator who indicated that all inventory sheets are completed upon admission. In addition, Administrator stated that facility does not follow-up with residents whoRead the full finding— CDSS inspection report, August 26, 2024 · control 56-AS-20240823115340

Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Facility Wellness Director Leilin Moseley and explained the purpose of the visit. The investigation consisted of interviews and review of records. First allegation, Staff did not properly address resident's multiple falls that occured at the facility. During interviews and review of records it was revealed that Resident #1 had sustained an unwitnessed fall on 7/1/2023, a fall in which staff failed to report. During review of records LPA observed that facility did not have a mitigation plan in place to help minimize Resident #1 with continous falls. During resident interviews residents reported to LPA that Resident #1 on several occasions has fallen and in some occasions was assisted by caregivers. Based on the evidence gathered during the investigation, the above allegation is Substantiated. Substantiated A finding that the complaint is SubstantRead the full finding— CDSS inspection report, January 29, 2024 · control 56-AS-20231031091352

On 11/06/2023 at 09:37 AM, Licensing Program Analysts (LPAs) Melody Brown and Bianca Wolcott arrived unannounced at the facility to deliver findings for the allegations listed above. LPAs Brown and Wolcott were greeted and granted entry by a staff at the reception area and were informed that Assistant Administrator Lauren Calvani was on a meeting and will be informed of the visit. LPAs Brown and Wolcott explained the purpose of the visit. The investigation consisted of observation, interviews and a review of pertinent documentation. Through the information gathered during the investigation, it was confirmed by observation, documents review and interviews that the staffs do not maintain the facility in a clean and sanitary condition. Interviews with Resident #5 (R5), Resident #6 (R6), and Resident #8 (R8) indicated that their rooms gets clean once per week, staff missed days cleaning residents room and nobody cleans their room if the housekeeping staff's off. R10 reported to LPA Brown tRead the full finding— CDSS inspection report, November 6, 2023 · control 56-AS-20230731093552

Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Assistant Administrator Lauren Calvani and explained the purpose of the visit. First allegation, Personal Rights. During facility visit when LPA asked facility Administrator for Resident #1 records it was discovered that Resident #1 is not a current resident at the facility but rather a resident at a Special Treatment Program (STP), located at building “A”. Facility Administrator at “Heritage Court Assisted Living” confirmed to LPA that Resident #1 (R#1), was never a resident at their facility. Based on the available information, LPA found that the complaint allegation is Unfounded. Unfounded: A find of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. An exit interview was conducted where this report was discussed, and a copy was provided to Assistant Administrator Lauren Calvani UnfoundRead the full finding— CDSS inspection report, October 27, 2023 · control 56-AS-20231026150321

On 07/13/2023 at 09:30 AM, Licensing Program Analyst (LPA) Melody Brown arrived unannounced at the facility to deliver findings for the allegation listed above. LPA Brown was greeted and granted entry by a staff at the reception area and Assistant Administrator Erika Montoya was contacted and LPA Brown explained the purpose of the visit. The investigation consisted of observation, interviews and a review of pertinent documentation. Through the information gathered during the investigation, it was confirmed by observation, documents review and interviews that there are still roaches in the facility after cleaning and spraying for them was conducted. Although the facility is taking action for the roaches, as Assistant Administrator Montoya indicated, it appears that there is not sufficient treatment being done by the facility’s contracted exterminator to aggressively rid the roaches. Also, Assistant Administrator Montoya reported that the facility will have a sufficient follow up to theiRead the full finding— CDSS inspection report, July 13, 2023 · control 56-AS-20230705120759

Licensing Program Analysts (LPAs) Anna Bueno and Michelle Echeverria conducted an unannounced visit to the facility to initiate the investigation of and deliver findings to the above mentioned allegation. LPAs identified themselves to assistant administrator Erika Montoya and discussed the purpose of the visit and elements of the allegation. The investigation included resident and staff interviews, and records review. The allegation is Resident is being overcharged. Review of LIC602A, Physician's Report, LIC603, Preplacement Appraisal, and facility needs and service care plan show that Resident 1 (R1) requires medication management and assistance with self-care activities. LPAs reveiwed admissions agreement that shows R1 agreed to grooming and bathing services. LPAs reveiwed R1 payment history from 7/1/19 through 12/31/22 and found that bathing assistance and medication management were only charged on July 2019, August 2019, and October 2019. This allegation is therefore UNFOUNDED. A fRead the full finding— CDSS inspection report, January 12, 2023 · control 18-AS-20220111102333

Licensing Program Analysts (LPAs) Anna Bueno and Michelle Echeverria conducted an unannounced visit to the facility to initiate the investigation of and deliver findings to the above mentioned allegation. LPAs identified themselves to assistant administrator Erika Montoya and discussed the purpose of the visit and elements of the allegation. The investigation included facility observations, resident and staff interviews, and records review. It is alleged that Staff leave resident in bed for extended periods of time. Interviews with residents revealed that staff check on the residents regularly and residents use a call button for assistance. Records reviewed show that Resident 1 (R1) likes to be in bed most of the time. Interview with R1 confirmed they periodically go out to the community and that staff move them from their bed when requested. LPAs observed sufficient staff working with residents during today's visit. This allegation is therefore unsubstantiated. A finding of UNSUBSTANTRead the full finding— CDSS inspection report, January 12, 2023 · control 56-AS-20230103105041