Small home · Licensed for 4 · Ontario

Thelma G. Smith Family Care

632 E. Maitland, Ontario, CA 91761Licensed since 2004

Overview

Estimated starting rate

$3,750 a month

Covelight estimate · likely $3,050–$4,600 See costs

No openings reported

Approved by the state: WheelchairState licensing record · October 25, 2026
Licensed for 4: a small care homeThe state license record

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Care and support

Wheelchairup to 4 residents

Not on file: dementia, hospice and bedridden approvals.

Approved by the state · State licensing record · October 25, 2026. An approval may cover specific rooms or residents; it does not establish an opening.

Read the state’s own wording

4 NON-AMBULATORY

935 - ELDERLY

CDSS record, verbatim · October 25, 2026

As needs change

We’ll ask for you. Not on file for Thelma G. Smith Family Care: two-person transfers or a lift, who is awake overnight, help with medicines, staying through hospice and care if memory loss develops. When we check availability, we ask about these too.

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What it costs here

Covelight estimate

$3,750a month to start

Likely $3,050–$4,600

From 10 nearby homes that publish rates · this home’s rate is not on file

Monthly cost breakdownWith a shared room and basic help · room, care and fees$3,750likely a month

Room

Daily care

Sharing the room

Memory care is not priced here: a dementia-care designation is not on file for this home. Ask the home.

Starting monthly rate$3,750likely $3,050–$4,600
Covelight’s estimate starts from the rates 10 small homes and similar homes within 5 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.
Basic help with daily careUsually includedup to $600
Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (44 California homes publish a care-level range, seen in September 2026).
One-time move-in fee$2,500one time · likely $0–$4,000
Homes that list a one-time entry or community fee charge a median of $2,500 (133 California listings; middle half $1,000–$4,000). Many homes list none — ask.

Likely monthly totalLikely $3,050–$4,800: $3,750
First monthWith a one-time move-in fee · likely $3,650–$8,100: $6,250

How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance

MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
Medi-Cal Assisted Living WaiverThis home is not on the DHCS participation list dated October 1, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.

If the money runs out, what Medi-Cal covers

Rates at nearby homes10 nearby homes publish starting rates of $3,700 to $5,000

10 homes like this within 5 miles publish starting rates mostly between $3,900–$5,000.

Carnation's HomeOntario · 2.2 mi · Small home
$5,000Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
Emerald VistaChino · 3.0 mi · Small home
$3,700Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
Hacienda LivingChino · 3.0 mi · Small home
$5,000Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
Jace Guest HomeChino · 3.5 mi · Mid-size home
$4,000Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
Oasis Senior CareUpland · 3.9 mi · Small home
$4,000Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
Ranch Country HomeChino · 4.2 mi · Small home
$4,200Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
Golden Ages Senior CareUpland · 4.2 mi · Small home
$4,000Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
Lombardy Senior CareChino · 4.5 mi · Small home
$4,000Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
M.A.M. Family Home 1Upland · 4.8 mi · Small home
$4,000Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
The Royal Paradise Senior LivingRancho Cucamonga · 4.8 mi · Small home
$4,500Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026

How this estimate worksWithin 25% for 7 in 10 homes in testing

Covelight’s estimate starts from the rates 10 small homes and similar homes within 5 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
It cannot see this home’s specials, how it assesses care, or which rooms are open.

Avoid surprises on the billWhat changes the price, and what to ask

The care level
Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.
What is billed separately
Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.
Move-in costs
A one-time move-in fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.
Increases
California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.

Ask for the price

An estimate for planning, not a quote. A home sets the price after hearing about the care needed.

Daily life

Daily life here is not on file yet. Most small homes haven’t published it, and that says nothing about the home.

The best way to see it is a visit.

Request a tour

Where it is

632 E. Maitland, Ontario, CA 91761Address from the public record · October 25, 2026. Confirm the entrance with the home before visiting.

Opening the neighborhood map…

Kindred Hospital OntarioHospital · General acute care, on the state’s list1.1 mi

Straight-line distances; check the drive or the walk. Hospital: the nearest general acute care hospital on the state’s list (CDPH, September 16, 2026).

Open directions

The state record

California inspects every licensed home and publishes what it found. A citation does not make a home unsafe, and an empty file does not make a home good.

CDSS public record, read October 25, 2026 · License #366408622 · See the state’s own record

The last 36 months — 2 of 4 documents

20261 state visit · 1 document

Jan 28, 2026Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Paola Guerrero made an unannounced visit to the facility.The purpose of the visit was to conduct a required comprehensive annual inspection. LPA met with facility administrator Joe Ann Pamilton and was granted entry to the facility. The facility is a five (5) bedroom,(2), bathroom home, with a kitchen/dining area, living room, and open driveway. The facility is an Residential Care Elderly designated home vendor by Inland Regional Center. Licensed capacity is (4) current census (2). LPA was accompanied by Administrator to conduct a general overall inspection, which included, but was not limited to, the following: Physical Plant: The facility is operating in the capacity approved by Community Care Licensing (CCL). There are no obstructions to indoor and outdoor passageways. The facility is maintained at a comfortable temperature. LPA inspected resident’s bedrooms; they are equipped with required furniture such as: mattresses, night stands, storage space, and sufficient lighting; bathrooms were clean, and appliances were operating appropriately. LPA observed sufficient furniture and lighting throughout the facility. LPA measured and observed the water temperatures in the bathrooms to be 116 degrees F The facility is equipped with operating smoke detectors and carbon monoxide alarms. Posters such as personal rights, the CCL complaint poster, and the disaster plan were posted in a common area. Cleaning supplies, toxins, sharps, and other dangerous items were kept inaccessible to residents in care. There was a designated storage space for resident/staff files. Medications are kept inside locked cabinet inaccessible to residents in care. Overall, the facility is clean, in good repair, and operating in safe conditions for residents in care. Food Service: Non-perishable and perishable food supply is sufficient for number of residents in care. Care & Supervision: Facility has sufficient care staff for coverage 24 hours a day, 7 days a week. All staff members working in the facility have criminal record clearance through the department. Record Review: LPA reviewed two (2) resident file for admission agreements, updated physician reports, and needs and services plans. LPA also reviewed two (2) staff files for First Aid/CPR certification, criminal record clearance, training, and health screenings. Medications were audited at random and appeared to be dispensed appropriately by staff members. P&I was counted for and all matched with the ledger. During record review LPA observed Bond to be on file with a renewal date of 5/26. LPA observed last disaster/fire drill were conducted 12/20/2025 & 1/15/2026. Based on the observations made during today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC809) was discussed and provided to Facility Administrator Joe Ann Pamilton.the state’s words, verbatim · CDSS document, Jan 28, 2026

20251 state visit · 1 document

Jan 17, 2025Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Paola Guerrero made an unannounced visit to the facility.The purpose of the visit was to conduct a required comprehensive annual inspection. LPA met with facility administrator Joe Ann Pamilton and was granted entry to the facility. The facility is a five (5) bedroom,(2), bathroom home and, with a kitchen/dining area, living room, no garage, and open driveway. The facility is an Residential Care Elderly designated home vendor by Inland Regional Center. Licensed capacity is (4) current census (1). LPA was accompanied by Administrator to conduct a general overall inspection, which included, but was not limited to, the following: Physical Plant: The facility is operating in the capacity approved by Community Care Licensing (CCL). There are no obstructions to indoor and outdoor passageways. The facility is maintained at a comfortable temperature. LPA inspected resident’s bedrooms; they are equipped with required furniture such as: mattresses, night stands, storage space, and sufficient lighting; bathrooms were clean, and appliances were operating appropriately. LPA observed sufficient furniture and lighting throughout the facility. LPA measured and observed the water temperatures in the bathrooms to be 110 degrees F The facility is equipped with operating smoke detectors and carbon monoxide alarms. Posters such as personal rights, the CCL complaint poster, and the disaster plan were posted in a common area. Cleaning supplies, toxins, sharps, and other dangerous items were kept inaccessible to residents in care. There was a designated storage space for resident/staff files. Medications are kept inside locked cabinet inaccessible to residents in care. Overall, the facility is clean, in good repair, and operating in safe conditions for residents in care. Food Service: Non-perishable and perishable food supply is sufficient for number of residents in care. Care & Supervision: Facility has sufficient care staff for coverage 24 hours a day, 7 days a week. All staff members working in the facility have criminal record clearance through the department. Record Review: LPA reviewed one (1) resident file for admission agreements, updated physician reports, and needs and services plans. LPA also reviewed two (2) staff files for First Aid/CPR certification, criminal record clearance, training, and health screenings. Medications were audited at random and appeared to be dispensed appropriately by staff members. P&I was counted for and all matched with the ledger. Based on the observations made during today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC809) was discussed and provided to Facility Administrator Joe Ann Pamilton.the state’s words, verbatim · CDSS document, Jan 17, 2025

Earlier years2022 to 2023 · 2 documents

20231 state visit · 1 document

Nov 3, 2023Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Mary Rico made an unannounced visit to the facility. The purpose of the visit was to conduct a required comprehensive annual inspection. LPA was granted entry to the facility. The facility is a five (5) bedroom,(2), bathroom home and, with a kitchen/dining area, living room and no garage. The facility is an Residential Care Elderly designated home vendor by Inland Regional Center. Licensed capacity is (4) current census (1). LPA was accompanied by Administrator Joe Ann Pamilton to conduct a general overall inspection, which included, but was not limited to, the following: Physical Plant: The facility is operating in the capacity approved by Community Care Licensing (CCL). There are no obstructions to indoor and outdoor passageways. The facility is maintained at a comfortable temperature. LPA inspected client bedrooms; they are equipped with required furniture such as: mattresses, nightstands, storage space, and sufficient lighting; bathrooms were clean, and appliances were operating appropriately. LPA observed sufficient furniture and lighting throughout the facility. The facility is equipped with operating smoke detectors and carbon monoxide alarms. Posters such as personal rights, the CCL complaint poster, and the disaster plan were posted in a common area. Cleaning supplies, toxins, sharps, and other dangerous items were kept inaccessible to clients in care. All sharps are locked. The hot water temperature tested within regulation at 109 degrees. There was a designated space for client/staff files. Overall, the facility is clean, in good repair, and operating in safe conditions for clients in care. Food Service: Non-perishable and perishable food supply is sufficient. Facility has a variety of food available for clients. Dishes, cups, and utensils were also stored properly. Record Review: LPA reviewed one (1) client files for admission agreements, updated physician report, and needs and services plans. LPA reviewed one (1) client medications and verify P&I. LPA also reviewed two (2) staff files for First Aid/CPR certification, criminal record clearance, training's, and health screenings. Based on the observations made during today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC809) was discussed and provide to Administrator Joe Ann Pamilton.the state’s words, verbatim · CDSS document, Nov 3, 2023

20221 state visit · 1 document

Feb 9, 2022Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Bernadette Allen conducted and unannounced annual inspection at the facility to ensure compliance with Title 22 Regulations and the Health and Safety laws. Upon arrival, LPA met with the Administrator, Joe Ann Pamilton and toured the inside and outside of the facility. The facility is licensed for four (4) Non-ambulatory elderly residents. There are only two residents in care currently. LPA observed the facility which is clean and free of odors. There are no bodies of water or firearms present. LPA observed the facility’s license and all other necessary forms posted within the facility. The facility temperature was at 103.2 degrees Fahrenheit. The residents are treated with dignity. LPA inspected the resident’s rooms and observed the proper lighting and sufficient furniture. The hallways are free of obstruction. There were grab bars near the commodes and in the showers. All rooms were clean, free of clutter and Oder free. LPA inspected the kitchen and dining areas. There was sufficient amount of food; 7 days of non-perishable and 2 days of perishable food on hand. The menu is posted at the kitchen and sharps are in lower cabinet and locked. Last disaster drill was conducted in 12/09/2021 and fire drill conducted on 10/21/2021. The facility has operable Carbon Monoxide detector and smoke alarms. The outdoor area has shaded space and enough seating for residents. LPA inspected two residents’ files that contained the Admission Agreement, Needs and Service plan and an updated IPP. The P&I was intact and not co-mingles with facility funds. The medications were reviewed and are given per the physician’s directions. The staff file contained current administrators’ certification and first aid. No prohibited health conditions were observed. All staff records were current and all training was up to date. Based on this inspection, no deficiencies were observed at this time in the areas evaluated. An exit interview was conducted with the Administrator. A copy this report was discussed and left with administrator Joe Ann Pamiltonthe state’s words, verbatim · CDSS document, Feb 9, 2022

License holder

Joe Ann Pamilton, licensed since 2004.

The state’s totals for this licenseSince 2004, as the state’s facility page counts them

State visits on file: 4
Total complaints: 0
Substantiated allegations: 0
Type A citations: 0
Type B citations: 0

These are the state’s own totals for this license since 2004, per CDSS records. The state counts them apart from the documents above, and they can differ from what those documents show; the documents say what each visit found. One complaint can contain several allegations.

Compare with homes the same size

	This home	Typical
Type A citations	0	0
Type B citations	0	0
Substantiated allegations	0	0
Total complaints	0	0

“Typical” is the statewide median for licensed homes this size. It does not adjust for years licensed, and older licenses have had more visits and reports. The median is across the 6,916 licensed small board-and-care homes (6 or fewer beds) in the state record. The figures compared are the state’s totals, not the documents.

What the state’s words mean

Routine visita visit the state records as “Required” — a scheduled visit, not one made in answer to a complaintSubstantiatedthe state found the allegation more likely true than notUnsubstantiatedthere was not enough evidence to prove a violation occurred — not a finding of wrongdoingUnfoundedthe evidence showed the allegation was false, could not have happened, or had no reasonable basisType A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗

An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents stand in their place.

Open CDSS facility search ↗Report a record error Operate this home? Respond or correct, free →

Frequently asked questions

A citation does not make a home unsafe, and an empty file does not make a home good.

Quick answers about Thelma G. Smith Family Care

Is Thelma G. Smith Family Care licensed?

The state lists this license as “Licensed,” per CDSS records as of October 25, 2026.

How many residents is Thelma G. Smith Family Care licensed for?

4 residents — a small home, per CDSS records as of October 25, 2026.

Has Thelma G. Smith Family Care been cited?

0 Type A and 0 Type B citations since 2004, per CDSS records as of October 25, 2026. Those records count 4 state visits over the same years.

Is Thelma G. Smith Family Care still open?

This license was on the CDSS roster as of November 12, 2026.

What does Thelma G. Smith Family Care cost?

$3,750 a month to start is a Covelight estimate, likely $3,050–$4,600. This home’s own rate is not on file. Ask: “What is the all-in monthly rate, and what would push it higher?”

Among 77 other homes of a similar licensed size across San Bernardino County that publish a starting rate, the middle half runs $3,650 to $4,925 a month, and the middle figure is $4,000 (n = 77 other homes publishing a starting rate).

Each of those is a home’s own published figure, gathered on its own date between September and October 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.

A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.

The price is made in the phone call. Nothing here is a quote, an offer or a discount.

A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.

Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.

Does Thelma G. Smith Family Care take Medi-Cal?

On Medi-Cal’s Assisted Living Waiver: this home is not on the DHCS participation list dated October 1, 2026. Ask the program about current options. The waiver pays for care services, not room and board.

Who holds the license?

The license is held by Joe Ann Pamilton, per CDSS records as of October 25, 2026.

Is there a hospital nearby?

Kindred Hospital Ontario is 1.1 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.

Can Thelma G. Smith Family Care keep a resident on hospice?

Not on file — the state’s record does not list hospice care on this license. Ask: “Can a resident stay here on hospice, and under what conditions?”