Rose Valley Redlands is a residential care home for the elderly (RCFE) in Redlands, San Bernardino County, California — state license #361800187, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 12 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated April 14, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 19 times and filed 12 documents. The most recent is a complaint investigation report, dated April 14, 2026.
The state's published file for this home includes 7 documents with transcribed findings, dated November 23, 2022 to July 14, 2025. 7 of the 7 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (6). 7 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 7 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Apr 14, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 11, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 14, 2025Unsubstantiated
Allegation investigated: Staff yells at residents in care. Staff denies resident water. Staff do not ensure resident is provided with toileting assistance.
On 7/14/2025 at 3:20 PM, Licensing Program Analyst (LPA) Eldin Serrano made an unannounced visit to the facility to deliver the findings of the above allegations. LPA Serrano met with House Manager Mistie Felton to explain the purpose of the visit. The investigation consisted of file review, interviews with facility staff and residents as well as facility observation. Allegation #1: Staff yells at residents in care. – Based on information received during interviews LPA was unable to corroborate the allegation. 4 out 5 residents, 1 resident refused to be interviewed and 3 out of 4 staff stated that they have not witnessed/observed any staff yelled at any residents in care. Allegation #2: Staff denies resident water. - Based on information received during interviews LPA was unable to corroborate the allegation. 4 out 5 residents, 1 resident refused to be interviewed and 3 out of 4 staff stated that they have not witnessed/observed any staff denied water to any residents in care. *** Contthe state’s words, verbatim · CDSS document, Jul 14, 2025 · control 56-AS-20240411114451
Nov 25, 2024Unsubstantiated
Allegation investigated: Staff did not inform resident’s physician of resident’s change of condition Staff did not provide adequate medication assistance to residents in care Staff refuse to call an ambulance for residents in care Staff threatened residents in care Staff did not ensure sufficient food items were available at the facility for residents in care Staff did not prevent residents from engaging in inappropriate interactions Staff yelled at residents in care Staff did not assist residents that sustained falls Centrally stored medications are accessible to residents in care
Licensing Program Analysts (LPAs) Sarina Ramirez and Becky Mann conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegations. LPAs met with House Manager Mistie Felton, and discussed the purpose of the visit. Regarding the allegation #1 LPA Ramirez and LPA Mann conducted 3 staff interviews. 3 out of the 3 staff informed LPAs staff inform innovage as soon as they observe a change or condition LPA Ramirez and LPA Mann conducted 5 resident interviews. 5 out of the 5 residents informed LPAs they get assessed yearly by a physician, LPAs observed and reviewed records showing all residents have up to date physician reports. Regarding the allegation #2 LPA Ramirez and LPA Mann conducted 3 staff interviews. 3 out of the 3 staff informed LPAs they provide adequate medication assistance to residents Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 25, 2024 · control 56-AS-20241120141939
Nov 25, 2024Unsubstantiated
Allegation investigated: Staff do not have a fire evacuation plan at the facility Staff do not have an infection control plan at the facility Staff are not following reporting requirements Staff left residents unattended
Licensing Program Analysts (LPAs) Sarina Ramirez and Becky Mann conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegations. LPAs met with House Manager Mistie Felton, and discussed the purpose of the visit. Regarding the allegation #1 LPA Ramirez and LPA Mann conducted 3 staff interviews. 3 out of the 3 staff informed LPAs staff has a fire evacuation plan, staff stated their meeting point is outside infront of the facility. LPAs observed and reviewed records the last fire drill conducted was 10/07/24 Regarding the allegation #2 LPA Ramirez and LPA Mann conducted 3 staff interviews. 3 out of the 3 staff informed LPAs staff has a infection control plan, LPAs observed and reviewed records facility has a infection control plan Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 25, 2024 · control 56-AS-20241120141939
Nov 25, 2024Unsubstantiated
Allegation investigated: Staff consume liquor while on shift Staff do not have fingerprint clearance Staff lock facility doors to prevent residents from leaving Staff insert suppositories to residents in care Staff did not complete required trainings Staff facility records are falsified Staff did not maintain resident records Residents are not provided proper food service Staff did not ensure resident’s diapering needs were met
Licensing Program Analysts (LPAs) Sarina Ramirez and Becky Mann conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegations. LPAs met with House Manager Mistie Felton, and discussed the purpose of the visit. Regarding the allegation #1 LPA Ramirez and LPA Mann conducted 3 staff interviews. 3 out of the 3 staff informed LPAs staff do not consume liquor while on shift. LPA Ramirez and LPA Mann conducted 5 resident interviews. 5 out of the 5 residents informed LPAs staff do not consume liquor while on shift. Regarding the allegation #2 LPA Ramirez and LPA Mann conducted 3 staff interviews. 3 out of the 3 staff informed LPAs all staff have fingerprint clearance, LPAs observed and reviewed records showing all staff Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 25, 2024 · control 56-AS-20241120141939
Oct 7, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 12, 2024Unsubstantiated
Allegation investigated: Staff are mismanaging resident's medication Staff are engaging in inappropriate behaviors in the presence of residents Staff did not keep resident's personal information confidential
Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced visit to the facility to deliver findings on the above allegations. LPA met with House Manager, Mistie Felton, and discussed the purpose of the visit. Regarding the allegation, staff are mismanaging resident's medication, staff interviewed deny mismanaging resident’s medications. Four (4) out of five (5) residents interviewed deny that staff have mismanaged their medications. Regarding the allegation, staff are engaging in inappropriate behaviors in the presence of residents, staff interviewed deny engaging in inappropriate behaviors in the presence of residents. Four (4) out of five (5) residents interviewed deny that staff are engaging in inappropriate behaviors in their presence. Regarding the allegation, staff did not keep resident's personal information confidential, staff interviewed deny not keeping resident’s personal information confidential. Four (4) out of five (5) residents interviewed deny that staff dothe state’s words, verbatim · CDSS document, Jun 12, 2024 · control 56-AS-20231227145548
Jan 4, 2024Unsubstantiated
Allegation investigated: Staff are not properly cleaning the floors
Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced complaint visit to the facility. LPA met with Mistie Felton, House Manager and discussed the purpose of the visit. Regarding the allegation, staff are not properly cleaning the floors, LPA observed the facility floors to be clean, two (2) staff interviewed deny that the floors are not properly clean, four (4) residents interviewed stated that the facility overall is kept clean. Based on LPA observations and interviews, the above allegation is Unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted where this report was discussed, and a copy was provided to the House Manager at the conclusion of the visit. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 4, 2024 · control 56-AS-20231227145548
Nov 6, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Rose Valley Redlands licensed?
Yes — Rose Valley Redlands is a licensed residential care home for the elderly (RCFE) in Redlands (San Bernardino County): California license #361800187, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 12 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated April 14, 2026, appears in the inspection record on this page.
Can Rose Valley Redlands care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Rose Valley Redlands with clearances for hospice care; it does not list wheelchair / non-ambulatory, dementia / memory care, and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER, APPROVED HOSPICE WAIVER FOR 6.
How much does Rose Valley Redlands cost?
California's public licensing record does not include Rose Valley Redlands's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Bernardino County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Rose Valley Redlands accept Medi-Cal or the Assisted Living Waiver?
Rose Valley Redlands is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
6 of 6 beds occupied (100%) when the state visited on July 14, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Rose Valley Redlands?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 19 state visits and 12 dated documents since 2021 for Rose Valley Redlands; 7 complaint-investigation narratives are transcribed verbatim below. The most recent, dated July 14, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2022
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 19 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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