Almond Heights is a residential care home for the elderly (RCFE) in Orangevale, Sacramento County, California — state license #342700525, licensed for 145 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 48 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated March 23, 2026 — published below in full, verbatim and unscored.

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Almond Heights

No photo on file yet

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Residential care home for the elderly (RCFE) · Large community, 145 residents · Orangevale, CA · Sacramento County
LicensedWheelchairMemory careHospiceBedridden
No openings reportedBeds change hands in days ·
License #342700525, held since 2019 · read from the California state record on August 2, 2026 ·See on State Site →
8685 Greenback Ln · Orangevale, Sacramento County
Phone
(916) 542-7988
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 145 residents
Dementia / memory careVerified in record
Hospice careVerified in record
Bedridden careApproved for 30 residents

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OLDER. APPROVED FOR (145) NON-AMBULATORY, OF WHICH (30) MAY BE BEDRIDDEN. HOSPICE WAIVER GRANTED FOR (25). DEMENTIA PLANOF OPERATIONS ON FILE WITH THE DEPARTMENT.State service designation983 - RCFE / DEMENTIAthe CDSS license record, verbatim · checked August 2, 2026

“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.

Since 2021, the state has visited this home 57 times and filed 48 documents. The most recent is a complaint investigation report, dated March 23, 2026.

Most recent state visit
March 23, 2026
Occupancy at the April 22, 2025 visit
104 of 145 beds

The state's published file for this home includes 18 documents with transcribed findings, dated July 8, 2021 to April 22, 2025. 18 of the 18 carry the state's recorded outcome word: “Substantiated” (3), “Unfounded” (4), “Unsubstantiated” (11). 18 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 18 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 36 of 48 documentsFull record on the state’s site →
20261 state visit · 3 documents
Mar 23, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 23, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 23, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20256 state visits · 9 documents
Nov 25, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 6, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 23, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 23, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 14, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 22, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Resident sustained an injury while in care.

Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 04/22/25 to deliver complaint findings for above allegation. LPA met with administrator Stephen Macdonald and explained the purpose of the visit. Allegation- Resident sustained an injury while in care. - Unsubstantiated The department conducted record review, interviewed residents and staff to investigate this allegation. Record review indicated that R1 sustained a foot injury on 04/09/25 around 1pm when R1 was sitting in the common area and table lamp fell on their foot causing a cut on their foot. Staff immediately offered help to R1 and sent them to hospital to get medical care. R1 returned the same day after getting the necessary treatment. Four staff interviewed reflected that this incident was accidental, and staff offered appropriate help to R1. It has been evaluated that even though R1 got injury, but it was not due to lack and care from staff. Based on gathered information, this allegation wthe state’s words, verbatim · CDSS document, Apr 22, 2025 · control 59-AS-20250410161623
Apr 22, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff wrongfully evicted resident. Staff has not issued responsible party a refund.

Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 04/22/25 to deliver complaint findings for above allegations. LPA met with administrator, Stephen Macdonald and explained the purpose of the visit. The department conducted records review ,facility observations and interviews to investigate the complaint. **Report continued on LIC9099-C** Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 22, 2025 · control 59-AS-20250326131505
Feb 12, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 12, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

202412 state visits · 16 documents
Oct 7, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 2, 2024Complaint investigation reportUnfounded

Allegation investigated: Staff mistreated the resident in care. Ilegal Eviction.

Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 10/02/24 to deliver complaint findings for above allegations. LPA met with administrator Stephen Macdonald and explained the purpose of the visit. The department conducted records review ,facility observations and interviews to investigate the complaint. **Report continued on LIC9099-C** Unfoundedthe state’s words, verbatim · CDSS document, Oct 2, 2024 · control 59-AS-20240819153957
Oct 2, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 5, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 29, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff do not respond to resident's call for assistance in a timely manner.

Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 05/29/24 to deliver complaint findings for above allegation. LPA met with administrator Stephen Macdonald and explained the purpose of the visit. The department conducted records review ,facility observations and interviews to investigate the complaint. **Report continued on LIC9099-C** Unsubstantiatedthe state’s words, verbatim · CDSS document, May 29, 2024 · control 59-AS-20240404105609
May 29, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 23, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 24, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 15, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 10, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 4, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 3, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 20, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 20, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 20, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 7, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not properly supervise resident resulting in resident being sexually assaulted while in care.

Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 03/07/24 to deliver complaint findings for above allegation. LPA met with administrator Stephen Macdonald and explained the purpose of the visit. LPA was screened upon entry. The department conducted records review ,facility observations and interviews to investigate the complaint. **Report continued on LIC9099-C** Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 7, 2024 · control 59-AS-20240125145224
20237 state visits · 8 documents
Dec 19, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Licensee is not ensuring that resident(s) receive services as agreed to in the Admissions Agreement.

Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 12/19/23 to do complaint investigation and to deliver complaint findings for above allegation. LPA met with administrator Stephen Macdonald and explained the purpose of the visit. LPA was screened upon entry. The department conducted records review ,facility observations and interviews to investigate the complaint. **Report continued on LIC9099-C** Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 19, 2023 · control 59-AS-20231116093520
Nov 28, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 1, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 17, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Staff are not following a licensed physician's order for a resident.

Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 10/17/23 to deliver complaint findings for above allegation. LPA met with administrator Stephen Macdonald and explained the purpose of the visit. LPA was screened by facility staff upon entry. The department conducted records review ,facility observations and interviews to investigate the complaint. **Report continued on LIC9099-C** Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 17, 2023 · control 59-AS-20231003154710
Oct 17, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Staff do not ensure that resident is adminstered their medications according to physician's instructions. Staff are mismanaging resident's medical documentation. Staff do not respond to resident's requests for assistance in a timely manner.

Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 10/17/23 to deliver complaint findings for above allegations. LPA met with administrator Stephen Macdonald and explained the purpose of the visit. LPA was screened by facility staff upon entry. The department conducted records review ,facility observations and interviews to investigate the complaint. **Report continued on LIC9099-C** Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 17, 2023 · control 59-AS-20230908162502
Sep 19, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Facility is in disrepair. Staff did not meet resident's needs.

Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 09/19/23 to do complaint investigation for above allegations. LPA met with administrator Stephen Macdonald and explained the purpose of the visit. LPA was screened by facility staff upon entry. The department conducted records review ,facility observations and interviews to investigate the complaint. **Report continued on LIC9099-C** Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 19, 2023 · control 59-AS-20230915164613
Sep 12, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 17, 2023Complaint investigation reportSubstantiated

Allegation investigated: Resident sustained injury, fracture to spine, as a result of a fall. Facility is not meeting resident's needs.

***This report is amended to amend the plan of correction*** Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 08/17/23 to deliver complaint findings for above allegations. LPA met with administrator Stephen Macdonald and explained the purpose of the visit. LPA was screened by facility staff upon entry. The department conducted records review ,facility observations and interviews to investigate the complaint. **Report continued on LIC9099-C** Substantiatedthe state’s words, verbatim · CDSS document, Aug 17, 2023 · control 59-AS-20230510111939
Beside homes the same size
Type A citations2typical 1
Type B citations2typical 1
Substantiated complaints6typical 2
Total complaints17typical 7
State visits on file57typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2019.
Year-by-year trend
YearVisitsDocumentsSubstantiated2026130202569020241216020231012120225522021450
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

≈ $5,000–$7,500 /mo
our estimate — Sacramento County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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What dementia training does staff have, and is the area secured?
Non-ambulatory approval — whole home or specific rooms, and is a spot open?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
Claim your home → · See something wrong? → · How we source every fact →
Call (916) 542-7988

Is Almond Heights licensed?

Yes — Almond Heights is a licensed residential care home for the elderly (RCFE) in Orangevale (Sacramento County): California license #342700525, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 145 residents. State records list 48 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated March 23, 2026, appears in the inspection record on this page.

Can Almond Heights care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Almond Heights with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OLDER. APPROVED FOR (145) NON-AMBULATORY, OF WHICH (30) MAY BE BEDRIDDEN. HOSPICE WAIVER GRANTED FOR (25). DEMENTIA PLANOF OPERATIONS ON FILE WITH THE DEPARTMENT.

How much does Almond Heights cost?

California's public licensing record does not include Almond Heights's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Sacramento County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Almond Heights accept Medi-Cal or the Assisted Living Waiver?

Almond Heights is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

104 of 145 beds occupied (72%) when the state visited on April 22, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Almond Heights?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 57 state visits and 48 dated documents since 2021 for Almond Heights; 18 complaint-investigation narratives are transcribed verbatim below. The most recent, dated April 22, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

18 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident sustained an injury while in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 04/22/25 to deliver complaint findings for above allegation. LPA met with administrator Stephen Macdonald and explained the purpose of the visit. Allegation- Resident sustained an injury while in care. - Unsubstantiated The department conducted record review, interviewed residents and staff to investigate this allegation. Record review indicated that R1 sustained a foot injury on 04/09/25 around 1pm when R1 was sitting in the common area and table lamp fell on their foot causing a cut on their foot. Staff immediately offered help to R1 and sent them to hospital to get medical care. R1 returned the same day after getting the necessary treatment. Four staff interviewed reflected that this incident was accidental, and staff offered appropriate help to R1. It has been evaluated that even though R1 got injury, but it was not due to lack and care from staff. Based on gathered information, this allegation w— CDSS inspection report, April 22, 2025 · control 59-AS-20250410161623
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff wrongfully evicted resident. Staff has not issued responsible party a refund.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 04/22/25 to deliver complaint findings for above allegations. LPA met with administrator, Stephen Macdonald and explained the purpose of the visit. The department conducted records review ,facility observations and interviews to investigate the complaint. **Report continued on LIC9099-C** Unsubstantiated— CDSS inspection report, April 22, 2025 · control 59-AS-20250326131505

2024

Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedStaff mistreated the resident in care. Ilegal Eviction.
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 10/02/24 to deliver complaint findings for above allegations. LPA met with administrator Stephen Macdonald and explained the purpose of the visit. The department conducted records review ,facility observations and interviews to investigate the complaint. **Report continued on LIC9099-C** Unfounded— CDSS inspection report, October 2, 2024 · control 59-AS-20240819153957
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff do not respond to resident's call for assistance in a timely manner.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 05/29/24 to deliver complaint findings for above allegation. LPA met with administrator Stephen Macdonald and explained the purpose of the visit. The department conducted records review ,facility observations and interviews to investigate the complaint. **Report continued on LIC9099-C** Unsubstantiated— CDSS inspection report, May 29, 2024 · control 59-AS-20240404105609
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not properly supervise resident resulting in resident being sexually assaulted while in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 03/07/24 to deliver complaint findings for above allegation. LPA met with administrator Stephen Macdonald and explained the purpose of the visit. LPA was screened upon entry. The department conducted records review ,facility observations and interviews to investigate the complaint. **Report continued on LIC9099-C** Unsubstantiated— CDSS inspection report, March 7, 2024 · control 59-AS-20240125145224

2023

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedLicensee is not ensuring that resident(s) receive services as agreed to in the Admissions Agreement.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 12/19/23 to do complaint investigation and to deliver complaint findings for above allegation. LPA met with administrator Stephen Macdonald and explained the purpose of the visit. LPA was screened upon entry. The department conducted records review ,facility observations and interviews to investigate the complaint. **Report continued on LIC9099-C** Unsubstantiated— CDSS inspection report, December 19, 2023 · control 59-AS-20231116093520
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are not following a licensed physician's order for a resident.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 10/17/23 to deliver complaint findings for above allegation. LPA met with administrator Stephen Macdonald and explained the purpose of the visit. LPA was screened by facility staff upon entry. The department conducted records review ,facility observations and interviews to investigate the complaint. **Report continued on LIC9099-C** Unsubstantiated— CDSS inspection report, October 17, 2023 · control 59-AS-20231003154710
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff do not ensure that resident is adminstered their medications according to physician's instructions. Staff are mismanaging resident's medical documentation. Staff do not respond to resident's requests for assistance in a timely manner.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 10/17/23 to deliver complaint findings for above allegations. LPA met with administrator Stephen Macdonald and explained the purpose of the visit. LPA was screened by facility staff upon entry. The department conducted records review ,facility observations and interviews to investigate the complaint. **Report continued on LIC9099-C** Unsubstantiated— CDSS inspection report, October 17, 2023 · control 59-AS-20230908162502
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility is in disrepair. Staff did not meet resident's needs.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 09/19/23 to do complaint investigation for above allegations. LPA met with administrator Stephen Macdonald and explained the purpose of the visit. LPA was screened by facility staff upon entry. The department conducted records review ,facility observations and interviews to investigate the complaint. **Report continued on LIC9099-C** Unsubstantiated— CDSS inspection report, September 19, 2023 · control 59-AS-20230915164613
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedResident sustained injury, fracture to spine, as a result of a fall. Facility is not meeting resident's needs.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
***This report is amended to amend the plan of correction*** Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 08/17/23 to deliver complaint findings for above allegations. LPA met with administrator Stephen Macdonald and explained the purpose of the visit. LPA was screened by facility staff upon entry. The department conducted records review ,facility observations and interviews to investigate the complaint. **Report continued on LIC9099-C** Substantiated— CDSS inspection report, August 17, 2023 · control 59-AS-20230510111939
Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedResidents engaged in inappropriate sexual interaction while in care.
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 01/25/2023 to deliver complaint findings for above allegation. LPA met with administrator Stephen Macdonald and explained the purpose of the visit. Prior to the visit , LPA completed required COVID-19 testing protocols and the daily self-screening questionnaire for symptoms of COVID-19 infection to affirm no COVID-19 related symptoms. LPA wore the following Personal Protective Equipment (PPE) during today's visit-surgical mask. LPA was screened by facility staff upon entry. The department conducted records review ,facility observations and interviews to investigate the complaint. **Report continued on LIC9099-C** Unfounded— CDSS inspection report, January 25, 2023 · control 25-AS-20221117153717

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 57 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
2
typical for this size: 1
Type B citations
2
typical for this size: 1
Substantiated complaints
6
typical for this size: 2
Total complaints
17
typical for this size: 7
State visits on file
57
typical for this size: 19
See the full inspection record on the state's site →
Talk to this home directly

You can call them yourself, anytime — you never have to go through us.

(916) 542-7988
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

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