Cross Creek Care is a residential care home for the elderly (RCFE) in Costa Mesa, Orange County, California — state license #306006296, licensed for 14 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 12 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated April 21, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2023, the state has visited this home 12 times and filed 12 documents. The most recent — a complaint investigation report on April 21, 2026 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 3 documents with transcribed findings, dated July 3, 2025 to April 21, 2026. 3 of the 3 carry the state's recorded outcome word: “Unsubstantiated” (3). 3 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Apr 21, 2026Unsubstantiated
Allegation investigated: - Staff physically abused client - Staff emotionally abused client - Staff sexually abused client
On this day, Licensing Program Analyst (LPA) Michael Tea made an unannounced visit to conclude and deliver findings for a complaint investigation. LPA Tea was greeted and granted entry by Administrator (AD) Disney Reed and Administrator Assistant (AA) Franco Puzon and explained the reason for the visit. The Department received a complaint on January 28, 2026. LPA Tea spoke to residents, facility staff, and other witnesses and reviewed and collected pertinent documents and information. Licensing Program Analyst (LPA) conducted an investigation regarding allegations that staff physically abused, emotionally abused, and sexually abused Resident 1 (R1). During the investigation, LPA spoke to a witness who recalled R1 was unable to provide details regarding the allegations and responded, “I don’t know.” They also mention that R1 was compliant with medication, R1 presents as calm, but has a history of psychiatric instability, including prior 51/50 psychiatric holds. (Complaint report continuthe state’s words, verbatim · CDSS document, Apr 21, 2026 · control 22-AS-20260128141526
Apr 7, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 16, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 20, 2025Unsubstantiated
Allegation investigated: Staff do not provide proper medication assistance to resident in care Staff do not treat resident with respect Staff is sleeping with resident in care
On this day, Licensing Program Analyst (LPA) Kevin Saborit-Guasch made an unannounced visit to the facility for the purpose of following up on the investigation of the three allegations listed above, LPA was greeted and granted entry by facility caregiving staff after introducing himself and stating the purpose of the visit. Assistant administrator Baylon Rhadzivil was present on the premises and assisted with the visit. Findings for complaint 22-AS-20230424163715 under closed license #306000888 were also delivered during the visit. The initial investigation visit was conducted by licensing staff on May 4, 2023. During the visit, LPA reviewed and obtained copies of facility and resident records. For this visit, LPA conducted interviews with staff, and reviewed and requested copies of the pertinent records. Additional interviews conducted during a separate visit. Follow-up investigation conducted on October 25, 2023. LPA requested and obtained the facility's census and current roster asthe state’s words, verbatim · CDSS document, Nov 20, 2025 · control 22-AS-20230502161524
Jul 3, 2025Unsubstantiated
Allegation investigated: Staff caused injuries to resident Staff failed to treat residents with dignity and respect
Licensing Program Analyst (LPA) Fred Arias conducted an unannounced complaint visit to finalize an investigation into the above allegations. LPA was greeted and granted entry into the facility and explained the reason for the visit. An initial investigation visit was conducted on September 23, 2023 by LPA Andrea Mendevil. During the course of the initial visit, LPA Mendivil interviewed staff and residents and obtained pertinent documents. It was alleged staff caused injuries to resident and staff failed to treat residents with dignity and respect. During the investigation, LPA conducted interviews with residents in care and staff. LPA reviewed resident records and staff records. The investigation determined as follows: regarding the allegation staff caused injuries to resident, seven residents and five staff were interviewed. Seven out of seven residents stated they are treated well by the caregivers and have never been physically abused in any way. Continued on LIC9099-C dated 07/03/2the state’s words, verbatim · CDSS document, Jul 3, 2025 · control 22-AS-20230802100821
Mar 14, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 29, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 15, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Cross Creek Care licensed?
Yes — Cross Creek Care is a licensed residential care home for the elderly (RCFE) in Costa Mesa (Orange County): California license #306006296, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 14 residents. State records list 12 inspection and complaint documents since 2023; the most recent, a complaint investigation report dated April 21, 2026, was marked “Unsubstantiated” by the state.
Can Cross Creek Care care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Cross Creek Care with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR FOURTEEN (14) AMBULATORY OF WHICH ELEVEN MAY BE NON-AMBULATORY AND BEDRIDDEN. FACILITY APPROVED PER FACILITY SKETCH. HOSPICE WAIVER APPROVED FOR SIX.
How much does Cross Creek Care cost?
California's public licensing record does not include Cross Creek Care's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Orange County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Cross Creek Care accept Medi-Cal or the Assisted Living Waiver?
Cross Creek Care is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
12 of 14 beds occupied (86%) when the state visited on April 21, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Cross Creek Care?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 12 state visits and 12 dated documents since 2023 for Cross Creek Care; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated April 21, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 12 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for mid-size homes (7–15 beds), computed across all 307 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
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(949) 722-1014Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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