Polly's Place is a residential care home for the elderly (RCFE) in Anaheim, Orange County, California — state license #306006178, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 11 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated March 2, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 13 times and filed 11 documents. The most recent — a complaint investigation report on March 2, 2026 — closed with the state’s outcome word: “Substantiated.”
The state's published file for this home includes 3 documents with transcribed findings, dated December 26, 2023 to March 2, 2026. 3 of the 3 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (2). 3 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Mar 2, 2026Substantiated
Allegation investigated: Staff handles residents in a rough manner. Staff spoke in an inappropriate manner to resident.
On March 2, 2026, Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to the facility to deliver the complaint findings. LPA was greeted and granted entry into the facility by staff after explaining the purpose for the visit. Licensee Polly Valencia was notified via telephone and later arrived to assist with the inspection. During the course of the investigation, the Department interviewed residents, interviewed staff, reviewed and collected pertinent documents to this complaint. Regarding the allegation, staff handles residents in a rough manner, the following has been concluded: It was alleged that staff handle Resident #8 (R8) in a rough manner. The Department was unable to conduct an interview with R8 for this allegation, due to R8 passing away on July 7, 2024. The Department conducted seven resident interviews. Four out of the seven residents were unable to qualify for an interview. However, three out of the seven residents denied the allegation. The Departmentthe state’s words, verbatim · CDSS document, Mar 2, 2026 · control 22-AS-20240227123453
Mar 2, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 17, 2025Unsubstantiated
Allegation investigated: Facility failed to ensure a resident's visitation rights Facility staff failed to report a fall incident to a resident's reporting party in a timely manner Facility staff failed to notify a resident's responsible party of a change in condition requiring an admission onto hospice care Facility staff did not provide a responsible party with a list of the prescribed medication for a resident
Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to deliver the findings of the complaint investigation into the allegations listed above. LPA met with Administrator Polly Valencia and explained the reason for the visit. The investigation into the allegation, facility failed to ensure resident's visitation rights, revealed the following. It was reported that on two occasions facility staff told Resident 1's (R1) family members not to visit because R1 was asleep or was overwhelmed. The Administrator reported they never told any possible visitor not to visit. 4 out of 4 staff interviewed reported they have never told anyone not to visit a resident. No specific details were provided as to who informed possible visitors they could not visit or the dates that it occurred. LPA attempted to contact R1's responsible party but never received a response so they were not interviewed. R1's whereabouts are unknown so they could not be interviewed. Based on the evidence gatthe state’s words, verbatim · CDSS document, Dec 17, 2025 · control 22-AS-20240416125427
Oct 10, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 7, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 23, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 24, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 26, 2023Unsubstantiated
Allegation investigated: Facility refused to return resident’s medications
Licensing Program Analyst (LPA) Celine De Perio conducted an unannounced 10-day visit to the facility and to deliver the findings. LPA De Perio explained the purpose of today's visit, was greeted, and granted entry by facility administrator (AD) Polly Valencia. During the investigation, LPA De Perio toured the physical plant of the facility, conducted interviews, and requested copies of pertinent records reviewed. It was alleged that facility refused to return resident's medications. LPA De Perio conducted 5 interviews that consisted of staff and residents. 4 out of the 4 resident interviews, and the 1 staff interview did not corroborate with the allegation. An interview was conducted with the resident's (R1) social worker, who stated that R1's responsible party requested for the facility to return R1's medication on December 15, 2023, and that R1's responsible party confirmed to the social worker via text message that the facility had returned R1's medication the following day on Decethe state’s words, verbatim · CDSS document, Dec 26, 2023 · control 22-AS-20231218142300
Year-by-year trend
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Is Polly's Place licensed?
Yes — Polly's Place is a licensed residential care home for the elderly (RCFE) in Anaheim (Orange County): California license #306006178, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 11 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated March 2, 2026, was marked “Substantiated” by the state.
Can Polly's Place care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Polly's Place with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR SIX (6) NON-AMBULATORY CLIENTS. HOSPICE APPROVED FOR SIX (6).
How much does Polly's Place cost?
California's public licensing record does not include Polly's Place's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Orange County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Polly's Place accept Medi-Cal or the Assisted Living Waiver?
Polly's Place is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
6 of 6 beds occupied (100%) when the state visited on March 2, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Polly's Place?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 13 state visits and 11 dated documents since 2022 for Polly's Place; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated March 2, 2026, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 13 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(949) 412-2579Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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