Cottages At Artesia Anaheim, The

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff hit resident in care Staff spoke inappropriately to resident in care Staff did not follow reporting requirements

Licensing Program Analyst (LPA) Hanna Gough made an unannounced visit to the facility to conduct an investigation into the above mentioned complaint allegations. LPA was greeted and granted entry by staff. LPA met with Administrator (AD) Nora Rogers and discussed the purpose of the visit. The investigation into the facility allegation of staff hit resident in care and staff spoke inappropriately to resident in care revealed the following: It was alleged that Staff #1(S1) was speaking roughly to Resident #1 (R1) and pummeling R1s back and shoulders. LPA reviewed a Physicians Report for R1 dated August 21, 2025, stating that R1 had no cognitive conditions and is able to communicate their needs. This report was signed and dated by a medical professional on August 27, 2025. Witness #1 (W1) informed LPA via email that S1 may have meant absolutely no harm, but suspected that R1 was intimidated by S1 before W1 looked over at the pair and saw what appeared to be a disturbed look on R1s face. Cthe state’s words, verbatim · CDSS document, Apr 16, 2026 · control 22-AS-20260204143815

Allegation investigated: Staff did not safeguard resident's personal belongings Staff was verbally abusive towards resident

Licensing Program Analyst (LPA) Hanna Gough made an unannounced visit to the facility to investigate the above mentioned complaint allegations. LPA was greeted and granted entry by staff. LPA met with Administrator (AD) Nora Rodgers and discussed the purpose of the visit. The investigation into the allegations of Staff did not safeguard resident’s personal belongings and Staff was verbally abusive towards residents revealed the following: It was alleged that facility staff was given hearing aids and a watch for Resident #1(R1) by Witness#1 (W1) and upon moving out of the facility they did not receive them back. LPA observed R1 moved into the facility on November 25, 2025. LPA observed a physician’s report for R1 signed and dated by a physician on November 24, 2025, stating that R1 does not have auditory impairment and has a diagnosis of dementia. LPA observed a preplacement appraisal dated November 24, 2025, for R1 that was done by facility staff that states that R1 wears hearing aids.the state’s words, verbatim · CDSS document, Jan 30, 2026 · control 22-AS-20260107125840

Allegation investigated: Unqualified staff are assisting with adminstering medication

Licensing Program Analyst (LPA) Hanna Gough made an unannounced visit to investigate the above mentioned complaint allegation. LPA was greeted and granted entry by staff. LPA met with Administrator (AD) Nora Rodgers and discussed the purpose of the visit. The investigation into the allegation of unqualified staff are assisting with administering medications revealed the following: It was alleged that staff #1(S1) and staff #2 (S2) are dispensing medications to residents without the proper training. LPA reviewed S1s file and observed a medication management training certificate from a DK Homecare Pharmacist that was conducted on August 8, 2025. LPA observed staff training for S2 dated March 16, 2022, stating that they have completed medication management training with ExcelCare Pharmacy. LPA did not observe update medication training for S2. LPA observed annual training for S1 expired on October 1, 2025 and annual training for S2 expired on January 4, 2026. Continue on LIC9099C Substantthe state’s words, verbatim · CDSS document, Jan 30, 2026 · control 22-AS-20260114094647

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Resident sustained injury while in care Facility did not seek medical attention in a timely manner

Licensing Program Analyst (LPA) Hanna Gough arrived at the facility for the purpose of investigating the above mentioned allegations. LPA was greeted and granted entry by staff. LPA met with Administrator (AD) Rose Martellotti and discussed the purpose of the visit. The investigation into the allegations of resident sustained injury while in care and facility did not seek medical attention in a timely manner revealed the following: During the course of the investigation interviews with resident #1 (R1) responsible party revealed that in the morning of July 11, 2024, they notified staff that R1 had an injury and questioned staff of its origins. Staff informed responsible party that R1 did not have injuries the night before and that they will have someone come and look at R1’s reported injuries. It was revealed that 2 of 4 staff observed an injury on R1s arm. On the same day, the person responsible arrived at the facility on or about 3:30pm and observed that R1 had not been addressed andthe state’s words, verbatim · CDSS document, Jul 3, 2025 · control 22-AS-20240711133659

Allegation investigated: Staff neglect led to resident sustaining pressure injury Staff did not meet resident's medical needs Reporting Requirements

Licensing Program Analyst (LPA) Hanna Gough and Licensing Program Manager (LPM) Alisa Ortiz made an unannounced inspection for the purpose of investigating the above mention complaint allegations. LPA and LPM met with Administrator (AD) Rose Martellotti and discussed the purpose of the inspection. The investigation into the allegations staff neglect led to resident sustaining pressure injury, staff did not meet resident's medical needs and reporting requirements revealed the following: During the course of the inspection the Department interviewed AD Olais at the facility, Four staff members, and the responsible party (RP) of Resident 1(R1). During interviews it was revealed that AD Olais was aware of a blister on R1's foot and that an unknown caregiver had put a patch on it. LPA interviewed four staff members. Of the staff members interviewed two of four staff reported having knowledge of R1's wound but assumed someone else was managing it. The remaining two staff members denied havinthe state’s words, verbatim · CDSS document, Jun 3, 2025 · control 22-AS-20240426093629

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff inappropriately touched resident. Staff threw food at resident.

This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of delivering findings for the investigation into the above identified complaint allegations. LPA met with Administrator (AD) Aurelia Olais and explained the reason for today’s inspection. The investigation into the allegations that staff inappropriately touched resident and staff threw food at resident revealed the following: During the course of the investigation, Department staff inspected the facility, interviewed AD, residents, and staff, and obtained and reviewed copies of the resident roster, staff roster, the Facility’s Video Footage regarding Resident #1 (R1), the Facility’s Investigation Summary dated November 8, 2023, the Facility’s Staff Statement dated October 28, 2023, R1’s Physician’s Report dated November 25, 2022, and Staff #1’s (S1) Staff File. CONTINUED Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 26, 2024 · control 22-AS-20231113104340

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff do not ensure resident call buttons is accessible to the resident while in bed

On this day, Licensing Program Analyst (LPA) Kevin Saborit-Guasch made an unannounced visit to the facility for the purpose of following up on the investigation of the allegations listed above and delivering findings to the licensee. LPA was greeted and granted entry by facility staff. Administrator Aurelia Olais arrived later to assist with the visit. An initial complaint investigation visit tool place on February 22, 2024. LPA requested and obtained the current facility census, facility roster and staff schedule for the months of January and February 2024. Three staff interviews and three resident interviews were conducted. Resident records were requested for three residents, provided and reviewed during the visit. LPA accompanied with administrator toured the physical plant and tested the operation of the call system. During the present follow-up, LPA accompanied by staff toured the facility and conducted an additional resident interview. The current census was also requested and obthe state’s words, verbatim · CDSS document, Feb 27, 2024 · control 22-AS-20240213154220

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.