Shiloh Retreat is a residential care home for the elderly (RCFE) in Whittier, Los Angeles County, California — state license #198603366, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 11 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated July 9, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 14 times and filed 11 documents. The most recent is a facility evaluation report, dated July 9, 2026.
The state's published file for this home includes 4 documents with transcribed findings, dated October 12, 2023 to August 21, 2025. 4 of the 4 carry the state's recorded outcome word: “Substantiated” (3), “Unsubstantiated” (1). 4 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 4 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jul 9, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 2, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 13, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 2, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 21, 2025Substantiated
Allegation investigated: Staff mismanaged resident medication. Staff did not follow reporting requirements. Facility is not keeping accurate records of resident medication. Residents medication is not being stored in original container.
Licensing Program Analyst (LPA), Bennette Pena conducted the initial complaint investigation for the allegations listed above. Upon arrival at 9:50am, no one was home to let the LPA in. Administrator was called and informed LPA of their arrival time (1:30pm) at the facility. At 2:00pm, Administrator Jesse Quezada and Co-Administrator, Cynthia Tadeo arrived, met with LPA and explained the purpose of the visit. The investigation consisted of the following: LPA toured the facility and obtained a copy of the staff & resident rosters. LPA reviewed and obtained Resident #1 (R1) – Resident #2 (R2) / SJ MC files such as Face sheet (ID and Emergency Info.), Physician’s report, Medication Administration Records (June-July 2025) and Incident Report (06/25/2025). LPA also obtained and reviewed the Corrective Action Plan (CAP) addressing the above allegations issued by Eastern Los Angeles Regional Center (dated 08/07/2025). Administrator is in agreement with the CAP findings, has signed and will bethe state’s words, verbatim · CDSS document, Aug 21, 2025 · control 28-AS-20250813145506
Apr 14, 2025Substantiated
Allegation investigated: Staff did not provide a refund upon resident’s death
*** This licensing report issued on 04/22/2025 supersedes that licensing report dated 04/14/2025. LPA Vaid obtained additional information; however, the investigation findings will remain the same**** On 04/14/2025, Licensing Program Analyst (LPA) Vaid conducted a initial 10-day complaint visit to the facility. Upon arriving at the facility, LPA met with caregiver Elizabeth Taylor allowed entry into facility and contacted the House Manager Cynthia Tadeo who joined shortly after. LPA discussed and explained the purpose of today’s visit. Spoke with licensee Jeese Quezada via phone. LPA toured the physical plant along with Elizabeth Taylor and did not observe any Health and Safety concerns. LPA obtained resident/ staff roster, copy of resident 1 (R1) identification and admissions agreement. Continued on 9099C......... Substantiatedthe state’s words, verbatim · CDSS document, Apr 14, 2025 · control 28-AS-20250409100907
Dec 16, 2024Substantiated
Allegation investigated: Staff did not prevent resident from developing a stage 4 pressure injury while in care
The purpose of this report 01/06/24 is to remove confidential information from the 9099C dated 12/16/24. Licensing Program Analyst (LPA) Glenn Trueman made an unannounced subsequent visit to the facility and was greeted by Staff Charlene Munoz and explained the reason for the visit. The purpose of the visit is to deliver findings for the above allegation. The initial visit was conducted on 03/06/24 by LPA Mora and was a Health and Safety Check. In regards to the allegation Staff did not prevent resident from developing a stage 4 pressure injury while in care, the Investigations Branch (IB) Investigator Heidy Bendana from the California Department of Social Services conducted an investigation that was completed on 08/09/24. The investigation included interviews with facility staff and residents, and medical records obtained from Eden Hospice, PIH Home Health, Whittier Police Department Incident Report Request and notes and visit notes e-mailed by the House Manager. The investigation prothe state’s words, verbatim · CDSS document, Dec 16, 2024 · control 28-AS-20240305101027
Oct 10, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 12, 2023Unsubstantiated
Allegation investigated: Staff did not accord resident dignity and respect while in care. Staff does not respond to residents screams for assistance. Staff does not ensure that resident's personal belongings are accessible to the resident.
Licensing Program Analyst (LPA) Jose Villalobos conducted an unannounced complaint investigation visit for the allegation(s) listed above. LPA Villalobos met with Administrator Jesse Quezada and the purpose of the visit was discussed. On todays visit, LPA conducted the following: Toured the physical plant, Interviewed Staff #1-#4 (S1-S4) and residents #1-#5 (R1-R5), reviewed R1's file and collected documents from R1's related to their care plan. The investigation revealed the following: In regards to the allegation "Staff did not accord resident dignity and respect while in care." it was alleged that S1 had left R1 undressed, exposed without assistance with the door open while completing other tasks. (4) of (4) Staff interviewed denied the allegation. (4) of (5) Residents interviewed could not corroborate the allegation... Continued on LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 12, 2023 · control 28-AS-20231003163348
Oct 5, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Shiloh Retreat licensed?
Yes — Shiloh Retreat is a licensed residential care home for the elderly (RCFE) in Whittier (Los Angeles County): California license #198603366, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 11 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated July 9, 2026, appears in the inspection record on this page.
Can Shiloh Retreat care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Shiloh Retreat with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR (6) AMBULATORY, OF WHICH (6) MAY BE NON-AMBULATORY. APPROVED HOSPICE WAIVER FOR (6).
How much does Shiloh Retreat cost?
California's public licensing record does not include Shiloh Retreat's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Shiloh Retreat accept Medi-Cal or the Assisted Living Waiver?
Shiloh Retreat is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
5 of 6 beds occupied (83%) when the state visited on August 21, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Shiloh Retreat?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 14 state visits and 11 dated documents since 2021 for Shiloh Retreat; 4 complaint-investigation narratives are transcribed verbatim below. The most recent, dated August 21, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 14 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(562) 755-7464Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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