Alondra Guest Home is a residential care home for the elderly (RCFE) in Norwalk, Los Angeles County, California — state license #198602557, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 12 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated September 6, 2025 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 13 times and filed 12 documents. The most recent is a facility evaluation report, dated September 6, 2025.
The state's published file for this home includes 4 documents with transcribed findings, dated February 2, 2024 to July 8, 2025. 4 of the 4 carry the state's recorded outcome word: “Substantiated” (3), “Unsubstantiated” (1). 4 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 4 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Sep 6, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 8, 2025Substantiated
Allegation investigated: Staff serves expired food to resident. Staff does not provide resident with nutritious meals Staff is not meeting the resident's medical needs. Staff does not maintain adequate records for resident. staff mismanages resident's medications.
Licensing Program Analyst (LPA) Christian Gutierrez conducted a subsequent complain visit in regard to the allegations listed above. LPA met with Administrator Lourdes Villaflores and explained the purpose of the visit. The investigation consisted of the following: During the initial visit conducted on 06/30/2025, LPA interviewed Administrator, staff (S1) and resident's R1-R2. LPA toured the facility kitchen, garage, and resident (R1’s) bedroom and obtained copies of the following documents: staff roster, resident roster, R1’ appraisal needs and service plan, physicians’ reports, admission agreement, identification information (LIC 601), medication record sheet, and hospital discharge paperwork. During today’s visit LPA Gutierrez delivered findings. SEE 9099C Substantiatedthe state’s words, verbatim · CDSS document, Jul 8, 2025 · control 28-AS-20250626142210
Jul 8, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 1, 2024Substantiated
Allegation investigated: Staff did not seek medical attention for resident in a timely manner
Licensing Program Analyst (LPA) Alberto Lopez made an unannounced visit to investigate the above allegation. LPA met with Administrator Joy Lourdes Villaflores and discussed the purpose of the visit. The investigation consisted of LPA interviewing Administrator S#1, two residents (R#1-R#2) and two (2) witness (W#1-W#2). LPA reviewed staff and resident rosters ,R1 LIC 602 and R1 hospital discharge paper work. The Investigation revealed that R1 had a fall at around 5:00am on September 24th and hit R1 head. S1 stated S1 asked R1 if R1 wanted to go to hospital and R1 refused. On September 25th, 2024, S1 again asked if R1 wanted to go to hospital and R1 refused and S1 provided R1 with Tylenol. On September 26, 2024, R1 agreed to go to hospital and S1 began to arrange for transportation for R1. At first, the medical transportation company Vital Care agreed to pick R1 up at 2 p.m. on September 26, 2024, then it was pushed back to 4 p.m. and then pushed back one more time to 10 p.m. Finally, tthe state’s words, verbatim · CDSS document, Oct 1, 2024 · control 28-AS-20240927115204
Oct 1, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 20, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 14, 2024Unsubstantiated
Allegation investigated: Staff do not respond to resident's requests for assistance in a timely manner. Staff leave resident in soiled condition for an extended period of time. Staff do not treat resident with respect.
Licensing Program Analyst(LPA) Nicol Wesley conducted an unannounced 10 day complaint visit at the facility and met with Administrator Joy Villaflores to discuss the purpose for todays visit. During the visit, LPA Wesley requested a copy of the staff and resident roster,toured the residents rooms, interviewed the residents, and request copies of specific documents. Regarding allegation- Staff do not respond to resident's requests for assistance in a timely manner. LPA Wesley interviewed 4 out of 5 residents who incated that staff responds to them in a timely manner when they are called. The 5th resident is can not be interviewed, they cant speak and is on hospice. Continued LIC 9099C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 14, 2024 · control 28-AS-20240308153616
Feb 2, 2024Substantiated
Allegation investigated: Facility staff are allowing cameras in a resident's room.
Licensing Program Analyst(LPA) Nicol Wesley conducted an unannounced 10 day complaint visit at the facility and met with Administrator Joy Villaflores to discuss the purpose for todays visit. During the visit, LPA Wesley requested a copy of the staff and resident roster,toured the residents rooms, reviewed the medication, and had a conversation with some of the residents. The investigation revealed the following: In regards to Facility staff are allowing cameras in a resident's room. it was revealed that there is a camera is room #2, The Administrator was informed that they know, they can't have a camera in any of the residents room, only the common areas. Continued on LIC 9099C. Substantiatedthe state’s words, verbatim · CDSS document, Feb 2, 2024 · control 28-AS-20240129184828
Year-by-year trend
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Is Alondra Guest Home licensed?
Yes — Alondra Guest Home is a licensed residential care home for the elderly (RCFE) in Norwalk (Los Angeles County): California license #198602557, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 12 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated September 6, 2025, appears in the inspection record on this page.
Can Alondra Guest Home care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Alondra Guest Home with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 6 AMBULATORY, OF WHICH 4 MAY BE NON-AMBULATORY. HOSPICE WAIVER FOR 1.
How much does Alondra Guest Home cost?
California's public licensing record does not include Alondra Guest Home's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Alondra Guest Home accept Medi-Cal or the Assisted Living Waiver?
Alondra Guest Home is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
2 of 6 beds occupied (33%) when the state visited on July 8, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Alondra Guest Home?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 13 state visits and 12 dated documents since 2021 for Alondra Guest Home; 4 complaint-investigation narratives are transcribed verbatim below. The most recent, dated July 8, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 13 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(562) 863-7630Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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