Francesca's Home is a residential care home for the elderly (RCFE) in Torrance, Los Angeles County, California — state license #198602216, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 9 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated June 4, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 10 times and filed 9 documents. The most recent — a complaint investigation report on June 4, 2026 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 5 documents with transcribed findings, dated October 14, 2021 to June 4, 2026. 5 of the 5 carry the state's recorded outcome word: “Unsubstantiated” (5). 5 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 5 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 4, 2026Unsubstantiated
Allegation investigated: Staff unplugged residents oxygen
On 06/4/2026, Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to conduct and deliver findings for the alleged allegation. LPA identified herself and met with Bessie Coello- Administrator who was informed of the purpose of the visit. The investigation consisted of: On 5/6/2026, At 08:15 AM, LPA Allen requested the following documents: Staff roster dated June 4, 2026, and Client roster dated May16 2026. The department conducted a review of six (6) clients files which consisted of admissions agreements, needs and service plans, and physician’s reports which all six (6) files appeared to be current. The Department conducted interviews with four (4) staff members (S1–S4) and Clients 1–3 (C1–C3) and The Department attempted to interview Client 4 (C4); however, C4 was unable to participate in a clear conversation. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 4, 2026 · control 11-AS-20260526130158
Jul 25, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 28, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 27, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 12, 2024Unsubstantiated
Allegation investigated: Resident sustained unexplained injuries due to lack of staff supervision. Staff did not address resident’s change in condition. Staff did not report incident(s) involving resident. Staff handled resident in a rough manner. Staff are not adequately trained to care for resident(s).
On 06/12/2024 Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to Francesca’s Home facility and was greeted by Administrator Bessie Coello (A1). LPA Calderon spoke to A1 prior to entering the facility to conduct a risk assessment. LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegations. The investigation consisted of the following: LPA Calderon interviewed Administrator A1, Staff S1, Resident R1-R5, Witness W1-W2. LPA Calderon obtained and reviewed the following: Incident report (date 03/22/2024), Letter from R1 family to administrator (date 03/26/2024), Needs and Service Plan (date 03/26/2024), Emails from R1 family (date 12/12/2023 and 04/11/2024), 30-day notice to administrator (date 03/26/2024), Admission Agreement (date 04/17/2023), Optum Medical records (date 12/22/2023), staff training logs (date 02/1/2023 to 11/1/2023). The investigation revealed the following: Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 12, 2024 · control 11-AS-20240402153207
Sep 27, 2023Unsubstantiated
Allegation investigated: Staff are not providing services according to resident's plan. Staff did not provide resident copies of signed admission paperwork.
On 09/27/23 Licensing Program Analyst (LPA) Mario Leon conducted an unanounced complaint visit to the above mentioned facility to investigate on the above allegations. LPA was met by Bessie Coello, Administrator (S1), and the purpose of the visit was explained. The Investigation consisted of the following: On 08/30/23 LPA Leon toured the facility with Administrator, interviewed five (3) staff (S1-3), the reporting party (RP), two (2) witnesses (W1-2) and two (2) residents (R1-2). LPA Leon requested and reviewed facility documents. The investigation revealed the following: LPA reveiwed facility documents and interviewed S1. Regarding the allegation: Staff are not providing services according to resident's plan. Report continues, see LIC9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 27, 2023 · control 11-AS-20230925092109
Year-by-year trend
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Is Francesca's Home licensed?
Yes — Francesca's Home is a licensed residential care home for the elderly (RCFE) in Torrance (Los Angeles County): California license #198602216, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 9 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated June 4, 2026, was marked “Unsubstantiated” by the state.
Can Francesca's Home care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Francesca's Home with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 5 NON-AMBULATORY OF WHICH 1 MAY BE BEDRIDDEN. ROOM #4 BEDRIDDEN ONLY. HOSPICE WAIVER FOR 5.
How much does Francesca's Home cost?
California's public licensing record does not include Francesca's Home's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Francesca's Home accept Medi-Cal or the Assisted Living Waiver?
Francesca's Home is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
6 of 6 beds occupied (100%) when the state visited on June 4, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Francesca's Home?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 10 state visits and 9 dated documents since 2021 for Francesca's Home; 5 complaint-investigation narratives are transcribed verbatim below. The most recent, dated June 4, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 10 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
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(310) 292-8425Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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