Hawthorne Terrace Care Home, Llc is a residential care home for the elderly (RCFE) in Hawthorne, Los Angeles County, California — state license #198320095, licensed for 14 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 12 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated April 30, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 14 times and filed 12 documents. The most recent is a complaint investigation report, dated April 30, 2026.
The state's published file for this home includes 7 documents with transcribed findings, dated January 31, 2023 to March 8, 2025. 7 of the 7 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (6). 7 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 7 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Apr 30, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 30, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 24, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 8, 2025Unsubstantiated
Allegation investigated: Staff behavior is preventing a resident from sleeping. Staff do not prevent the residents from arguing. Staff did not prevent a resident from falling out of bed. Staff is retaliating against a resident.
***This amended report supersedes the report dated 03/21/24. This report is created to serve as an amendment to clarify findings. *** On March 8, 2025, the California Department of Social Services/Community Care Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA) Ernand Dabuet conducted a subsequent, unannounced complaint visit. The Administrator Josephine Hauf greeted the (LPA). The (LPA) explained that the purpose of this visit was to investigate the allegations mentioned above. The investigation included interviews, collection of records and tour of the facility. Interviews were conducted with staff members #1 to #3 (S1-S3), and resident members #1 to -#5 (R1-R5). The Department reviewed several documents, including the Facility Staff Roster, the Resident Roster, Unusual Incident Reports, Staff Hands-On Training, Personal Rights, Centrally Stored Medication, (Evaluation Report continues LIC9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 8, 2025 · control 11-AS-20240314140250
Oct 10, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 15, 2024Unsubstantiated
Allegation investigated: Resident fell and sustained a fracture due to staff neglect. Facility staff did not provide an adequate quantity of food to resident.
On 5/15/2024 LPA Alfonso Iniguez conducted a subsequent complaint visit to deliver findings about IB investigation. LPA Iniguez met with /Administrator and explained the purpose of this visit. Investigation Consisted of: On 11/6/23 Licensing Program Analyst-LPA Alfonso Iniguez conducted a 24-hrs visit at the facility and gathered documentation from (R#1). LPA Iniguez gathered this information during the visit: Physician Orders for Life-Sustaining Treatment(POLST),Residential Appraisal, Physicians Report for Residential Care Facilities for the Elderly, paper sheet with information, discharge paper from Primrose Post Acute, Face sheet from Primrose Post Acute, Covid 19 test dated on 12/27/2022, Post acute PPD test result dated on 10/26/2022, Primrose Post Acute Order Summary Report from 12/27/2022, Discharge summary Primrose Post Acute 12/27/2022, (R#1) labs results done at TridentCare on 12/17/2022, Initial Assessment for Skilled Nursing Applicants, See LIC 812 for more detatils... Unsuthe state’s words, verbatim · CDSS document, May 15, 2024 · control 11-AS-20231103143116
Mar 21, 2024Unsubstantiated
Allegation investigated: Staff behavior is preventing a resident from sleeping Staff do not prevent the residents from arguing Staff did not prevent a resident from falling out of bed Staff is retaliating against a resident
****This report serves as an amendment to clarify findings. It does not supersede the complaint investigation findings reflected on report created 03/21/2024.** On 03/21/2024 at 8:54 am Licensing Program Analyst (LPA) David España conducted an unannounced complaint investigation visit for the allegation listed above and was greeted by Administrator Josephine Hauf. Investigation consisted of the following: On 03/21/2024 LPA España explained the purpose of this visit is to gather information and conduct interviews with staff for the allegations mentioned above. Upon arrival at the facility, LPA España conducted a risk assessment at the front door. LPA España was granted access and allowed to enter the facility to conduct inspections. LIC9099 Continued Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 21, 2024 · control 11-AS-20240314140250
Mar 14, 2024Unsubstantiated
Allegation investigated: Staff did not dispense prescribed medication to resident. Staff refused to return resident’s personal belongings.
On 03/14/24 LPA Villegas conducted a subsequent complaint visit regarding the allegations above. LPA met with Mercedes Espino as the purpose of today’s visit was explained. The investigation consisted of the following: On 01/17/24 LPA interviewed Administrator (A1), staff #1-2 (S1-S2),resident #2-6 (R2-R6) and Witness #1(W1). On 01/17/24 LPA obtained copies of the following; Resident and staff roster, training log for S1, copy of physician license for A1 and the following for resident #1 (R1); Identification and emergency Info form, admission agreement, resident appraisal, physicians report, resident BP/Glucose checks, MAR for October-December 2023, Centrally stored medication and destruction record, admission record from prior facility. The investigation revealed the following: Allegation:Staff did not dispense prescribed medication to resident. It is being alleged R1 had not received prescribed insulin since R1 started living at the facility. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 14, 2024 · control 11-AS-20240109150139
Feb 20, 2024Substantiated
Allegation investigated: Facility staff failed to provide resident with a refund.
On 02/20/24 Licensing program analyst (LPA) Lizeth Villegas conducted an initial complaint visit regarding the allegation above. LPA met with Administrator Zuofen "Josephine" Hauf as the purpose of today's visit was explained. The investigation consisted of the following: On 02/20/24 LPA interviewed Administrator (AD), and obtained copies of the following for R1; Admission agreement, admission record, emergency I.D. form, POLST form, copy of bank statement for Direct deposit dated 02/01/24, copy of communication with CCA from ALW program, attempted communication with family, and a copy of SSI payment rates. It is being alleged that facility staff received R1 Social Security Income (SSI) check for the month of February in the amount of $1575.07. According to the Complainant R1 did no longer resided at the facility as of January. The complainant stated R1 is unable to move into another facility because Hawthorne Terrace kept his rent check for February. On 2/20/24 at 10:00am LPA Villegasthe state’s words, verbatim · CDSS document, Feb 20, 2024 · control 11-AS-20240213161521
Jan 10, 2024Unsubstantiated
Allegation investigated: Facility retained a resident with a higher level of needs. Staff did not seek medical attention for resident in a timely manner. Staff did not provide resident with a copy of their Admissions Agreement. Staff did not ensure that resident was showered. Staff did not ensure that resident was advised of his personal rights. Staff did not ensure that resident was provided with comfortable living accomodations.
On 1/10/23, Licensing Program Analyst (LPA) Felisa Shirley conducted a subsequent complaint visit at this facility to deliver complaint investigation findings. LPA met with Caregiver Mercedes Espino and explained the purpose of the visit. The investigation consisted of the following: On 1/31/2023, LPA Lourdes Montoya conducted a tour of the inside and outside grounds of the facility with Administrator Josephine Hauf. LPA interviewed two out of nine residents and three out of six staff. Since R1 has already moved out of the facility, LPA attempted to conduct a telephone interview but R1 refused the interview. LPA requested and obtained a client roster, staff roster, food menu, Resident #1's service records and other pertinent records. On 2/6/2023, LPA Montoya conducted a telephone interview with one witness. Investigations revealed the following: Con'd on 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 10, 2024 · control 11-AS-20230123121242
Nov 8, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
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Is Hawthorne Terrace Care Home, Llc licensed?
Yes — Hawthorne Terrace Care Home, Llc is a licensed residential care home for the elderly (RCFE) in Hawthorne (Los Angeles County): California license #198320095, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 14 residents. State records list 12 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated April 30, 2026, appears in the inspection record on this page.
Can Hawthorne Terrace Care Home, Llc care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Hawthorne Terrace Care Home, Llc with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 6 NON-AMBULATORY & 8 AMBULATORY. APPROVED HOSPICE WAVIER FOR 6.
How much does Hawthorne Terrace Care Home, Llc cost?
California's public licensing record does not include Hawthorne Terrace Care Home, Llc's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Hawthorne Terrace Care Home, Llc accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Hawthorne Terrace Care Home, Llc through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →
9 of 14 beds occupied (64%) when the state visited on March 8, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Hawthorne Terrace Care Home, Llc?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 14 state visits and 12 dated documents since 2021 for Hawthorne Terrace Care Home, Llc; 7 complaint-investigation narratives are transcribed verbatim below. The most recent, dated March 8, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 14 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for mid-size homes (7–15 beds), computed across all 307 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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