Abundant Wellness Residence

Allegation investigated: Staff does not respond to resident's call button in a timely manner due to inadequate staffing. Staff yell at resident. Staff cannot communicate with resident due to language barrier. Staff does not ensure resident receives packages.

At approximately 2:30 p.m. on 09/23/26 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with Staff #1 (S1) and disclosed the reason for the visit. To investigate the allegations above, LPA conducted an initial visit on 08/06/26 and toured the facility inside and out at 2:40 p.m., interviewed staff and four (04) out of four (04) residents between 2:45 p.m. and 3:30 p.m., and conducted a record review of pertinent records, including but not limited to an admission agreement, medical assessment, care plan, and staff and client rosters at 3:40 p.m. At 11:00 a.m. on 09/10/26, LPA conducted a telephonic interview with the licensee. Today, LPA telephonically interviewed a witness, Witness #1 (W1) at 1:45 p.m., toured the facility inside and out at 2:45 p.m., and tested six (06) out of six (06) call buttons at 3:00 p.m. Regarding the allegation "Staff does not respond to resident's call button in a timely manner due to inadequate staffing" it was alleged Resident #1 (R1) waited hours for staff assistance after using the call Unsubstantiated button. Interviews with three (03) out of four (04) residents revealed they have no issue receiving staff assistance or using their call buttons. The call button test conducted today revealed six (06) out of six (06) call buttons were operational. LPA also tested the call button of R1 at 3:23 p.m. on 08/06/26, and staff arrived within one (01) minute. Interview with S1 revealed they respond to all call button requests within ”seconds, not minutes”. Interview with the licensee revealed all call buttons have been operational. Based on interviews and call button tests, it was concluded that although the allegation may have occurred, there is no measurable and verifiable information to confirm validity of the complaint. Hence the allegation is UNSUBSTANTIATED at this time. Regarding the allegation "Staff yell at resident" it was alleged Staff #1 (S1) has yelled at R1 multiple times. Interviews with three (03) out of four (04) residents revealed staff have never yelled at them. Interview with S1 at 2:45 p.m. on 08/06/26 revealed they have never yelled at R1. R1 yells at S1 instead. Interview with W1 revealed staff treat R1 with respect and are very nice to them. Interview with the licensee revealed they have not heard staff yelling at residents. During the initial visit on 08/06/26 and today, LPA did not hear S1 yelling at residents. LPA observed S1 treating residents respectfully. Record review revealed no pertinent information. Based on interviews, record review, and observations, it was concluded that although the allegation may have occurred, there is no measurable and verifiable information to confirm validity of the complaint. Hence the allegation is UNSUBSTANTIATED at this time. Regarding the allegation "Staff cannot communicate with resident due to language barrier" it was alleged S1 has a thick accent which residents cannot understand. Interviews with three (03) out of four (04) residents revealed they have no issue communicating with S1. Interview with W1 revealed they had no issue understanding S1. Interview with the licensee revealed no residents have had issues communicating with S1. Interview with S1 revealed they have effectively communicated with all residents and visitors. Based on interviews and record review, it was concluded that although the allegation may have occurred, there is no measurable and verifiable information to confirm validity of the complaint. Hence the allegation is UNSUBSTANTIATED at this time. Regarding the allegation "Staff does not ensure resident receives packages" it was alleged R1 was sent packages which they never received. Interview with R1 could not confirm if they received the packages. Interviews with three (03) out of four (04) residents revealed they have had no issues with receiving mail. Interviews with the licensee and S1 revealed R1 and all other residents have received all of their mail. Record review and observations provided no pertinent information to the investigation. Based on interviews and record review, it was concluded that although the allegation may have occurred, there is no measurable and verifiable information to confirm validity of the complaint. Hence the allegation is UNSUBSTANTIATED at this time. No immediate health or safety concerns observed during today’s visit. Exit interview conducted. Copy of report provided.the state’s words, verbatim · CDSS document, Sep 23, 2026 · control 31-AS-20260803112842

Type of visit: Prelicensing

At approximately 1:00 p.m. on 12/30/25, Licensing Program Analyst (LPA) Nicholas Reed conducted an announced prelicensing inspection. LPA met with the administrator and applicants and disclosed the reason for the visit. Today’s prelicensing inspection is an initial application without residents in care. It is a single story building with four (04) bedrooms, three (03) bathrooms, kitchen, laundry room, common areas, and outdoor areas. It has an approved fire clearance for one (01) ambulatory resident in Bedroom #1 and five (05) nonambulatory residents, of which one (01) may be bedridden in Bedroom #4. Approved hospice waivers for six (06). LPA observed a maintained front yard with new rails and ramps leading to the main entrance. Postings at the front and in the hallway included COVID precautions, facility license, confidential complaints contacts, emergency disaster plan, rights of resident councils, theft and loss policy, personal rights, and the facility sketch. Walls, floors, windows, screens, and blinds were clean and in good repair. At 1:10 p.m. LPA measured the room temperature to be 68 degrees Fahrenheit. The living room contained a television, reading material, exercise equipment, puzzles, art supplies, and furniture in good repair. A fireplace was appropriately covered and turned off. Nightlights were observed in common areas and walkways. The staff bathroom was clean and odorless. At 1:15 p.m. LPA called out from the house telephone which was deemed operational. WiFi, a tablet, and a computer were available for residents. At 1:20 p.m. the room temperature was measured to be 68 degrees Fahreheit. LPA observed an adequate supply of perishable and non-perishable foods in the kitchen. Appliances were in good condition. Sharps were locked above the counter. The stove surface and hood were clean. A washing machine and dryer were located in the laundry area near the kitchen. Both were in working order. Detergents and cleaning supplies were locked near the appliances. Medications were locked separately nearby. Emergency food and water supplies were stored nearby but separately. The facility has five (05) bedrooms. All bedrooms contained a chair, lamp, nightstand, storage, bell or call system, and a bed with adequate bedding. All furnishings were clean and in good condition. All rooms had hospital beds with wheels in the locked position. The facility has three (03) bathrooms. One (01) bathroom is private to Bedroom #4 and one (01) is shared. All bathrooms contained liquid soap, paper towels, trash can with a tight fitting lid, grab bars near the toilet and shower, commodes, and a non-skid mat in the shower. At approximately 1:30 p.m. LPA measured the water temperature in the shared bathroom to be 105.3 degrees Fahrenheit. LPA observed a shaded patio area in the rear of the facility. The patio contained furniture in good condition. Fruit-bearing trees were maintained. Two (02) locked sheds contained extra supplies. The emergency exit paths was free from obstructions. The exit gate was unlocked. Three (03) out of three (03) auditory alarms were turned on and functioning. At 1:45 p.m., smoke and carbon monoxide detectors were tested and operational. At approximately 1:55 p.m. LPA observed a fully charged fire extinguisher in the kitchen. It was purchased on 12/01/2025 with a receipt attached. At 2:15 p.m., LPA and the applicants reviewed COMP III. During today's inspection, the facility was in compliance with Title 22 regulations. No immediate health or safety hazards were observed. The facility is ready for licensure. Exit interview conducted. Copy of report provided.the state’s words, verbatim · CDSS document, Feb 18, 2026

Type of visit: Office

Facility Type: Residential Care Facility for the Elderly Application Type: INITIAL Capacity: 6 Census (if any clients in care): 0 COMP II Participants: TRIXIE GUILLERGAN, MANMEET RANDHAWA, ELLEN NAHAPETYAN Interview Method: Telephone interview On January 26, 2026, applicant/administrator participated in COMP II. Identification of the applicant and administrator was verified through interview questions based on photo ID and other identifying personal information. During COMP II, applicant and administrator confirmed the understanding of the California Code Title 22 Regulations. Signed LIC 809 with copy of photo ID have been obtained. During COMP II, CAB analyst confirmed Applicant/Administrator’s understanding of following areas: 1. Facility operation: License type, client/resident populations, and program 2. Admission Policies 3. Staffing requirements & Training 4. Restricted/Prohibited Health Conditions 5. General provisions 6. Emergency Preparedness 7. Complaints & Reporting 8. Pre-licensing readinessthe state’s words, verbatim · CDSS document, Jan 26, 2026