Reserve At Thousand Oaks, The is a residential care home for the elderly (RCFE) in Thousand Oaks, Los Angeles County, California — state license #197609632, licensed for 170 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 20 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated May 18, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 23 times and filed 20 documents. The most recent — a complaint investigation report on May 18, 2026 — closed with the state’s outcome word: “Substantiated.”
The state's published file for this home includes 12 documents with transcribed findings, dated June 1, 2022 to May 18, 2026. 12 of the 12 carry the state's recorded outcome word: “Substantiated” (2), “Unsubstantiated” (10). 12 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 12 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 18, 2026Substantiated
Allegation investigated: Staff do not ensure that outside vendors maintain resident privacy during the provision of services.
Licensing Program Analyst (LPA) Zabel Chochian conducted a subsequent complaint visit to the facility to deliver investigation report. Upon arrival LPA met with the Executive Director (ED) Elizabeth Spencer. Reason for the visit was explained. On 04/07/2026, Community Care Licensing Division received the above complaint allegations. Information was received that on 03/18/2026 resident #1’s apartment front back door was open with two men standing in the resident’s apartment near the back door. It was reported that the men were painting contractors who had been let in by the maintenance supervisor. In addition, on a previous date an employee of the facility used their key and entered resident #1’s apartment without any notice. The employee had gone in to check on the resident because they had not gone to the monthly wellness clinic. During the initial visit on 04/15/2026, LPA met with the ED and discussed the allegation. (Cont.to LIC9099c) Substantiatedthe state’s words, verbatim · CDSS document, May 18, 2026 · control 29-AS-20260407115058
Jan 28, 2026Unsubstantiated
Allegation investigated: Staff are not following safe food service practices.
This is an amended report to include additional supporting information. Licensing Program Analyst (LPA) Zabel Chochian conducted a subsequent complaint visit to the facility. The purpose of the visit is to continue with the complaint investigation. Upon arrival LPA met with the Executive Director (ED) Elizabeth Spencer. Reason for the visit was explained. On 12/30/2025, Community Care Licensing Division received the above complaint allegation. It was alleged that a resident tested positive for Campylobacter. According to the reporting party, the resident’s symptoms started on 11/9/2025. Reporting party also expressed concerns that other residents may be ill. During the initial visit on 01/08/2026, LPA and ED toured the dining and kitchen areas and interviewed staff. In addition, LPA interviewed eight (8) residents including R1. A subsequent visit was made today and additional records were reviewed including but not limited to the facility’s most recent dieticians report. (Continue to Lthe state’s words, verbatim · CDSS document, Jan 28, 2026 · control 29-AS-20251230145835
Nov 6, 2025Unsubstantiated
Allegation investigated: Staff did not ensure that the facility kitchen was kept free of rodents.
Licensing Program Analyst (LPA), Martha Arroyo conducted an initial complaint investigation visit for the above allegation. Upon arrival, the LPA met with Executive Director (ED), Elizabeth Spencer and explained the reason for the visit. Entrance interview. During today's visit, between 12:45 p.m. and 02:10 p.m., the LPA conducted a plant tour, observed the kitchen / food service area, conducted interviews with five staff, and obtained copies of pertinent documents relevant to the investigation. Report Continued on LIC 9099C... Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 6, 2025 · control 29-AS-20251030123659
Oct 28, 2025Substantiated
Allegation investigated: Staff did not have proper provisions during a power outage
Licensing Program Analyst (LPA) Zabel Chochian arrived at this facility today to deliver investigation finding for the above allegation. Upon arrival LPA met with Executive Director (ED) Elizabeth Spencer and explained the reason for the visit. On 03/12/2025, the Department received a complaint regarding the above allegation. Information was received that the facility power was shut off temporarily as a result of high winds in January 2025. It was reported that residents did not have heat and lighting for approximately four days. According to reporting party, residents were terrified of being in complete darkness and freezing cold. The outer buildings had no emergency lighting outside, nor on the walkways or stairs; no lighting in the halls in areas of the main building including areas on the 2nd and first floor. In addition, facility generator failed within the hour, and it was reported that the residents in the outer units did not know about the charging area by the main building orthe state’s words, verbatim · CDSS document, Oct 28, 2025 · control 29-AS-20250312163313
Oct 28, 2025Unsubstantiated
Allegation investigated: Staff did not reappraise residents accurately Staff did not provide residents a comprehensive billing statement
Licensing Program Analyst (LPA) Zabel Chochian arrived to this facility today to deliver investigation finding for above allegations. LPA met with Executive Director (ED) Elizabeth Spencer and explained the reason for the visit. On 03/19/2025, the Department received a complaint regarding allegations “Staff did not reappraise residents accurately” and “Staff did not provide residents a comprehensive billing statement” – Information was provided that residents are charged a $250 fee for base level care (0) zero. Initially residents assessed at a zero (0) level of care upon signing their rental agreements were not charged any additional fees. In addition, information was provided that residents are billed for services and then credited back the amount creating confusion regarding their actual fees. To investigate the above allegations a complaint visit was conducted on 03/20/2025 and allegations was discussed with the Executive Director (ED) Elizabeth Spencer. (continue to LIC9099c) Unsuthe state’s words, verbatim · CDSS document, Oct 28, 2025 · control 29-AS-20250319131607
Jul 15, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 3, 2025Unsubstantiated
Allegation investigated: Staff are not safeguarding the facility grounds. Staff do not provide a safe environment for residents. Staff are not safeguarding the residents’ personal belongings.
Licensing Program Analyst (LPA) Angela Barutyan arrived at the facility unannounced to conduct a subsequent complaint investigation at 10:05AM. Upon arrival, LPA met with staff and Executive Director (ED) Elizabeth Spencer. Entrance interview conducted. During today’s visit, LPA Barutyan interviewed one (1) staff and the ED, reviewed and obtained copies of pertinent documents, and conducted a brief physical plant tour. During the initial visit on 01/30/2024, LPA Peraldi obtained copies of pertinent documents, conducted a physical plant tour, and interviewed six (6) residents, five (5) staff, and the ED. It was alleged that staff are not safeguarding the facility grounds and providing a safe environment for residents due to unlawful entry to private resident apartments. REPORT CONTINUED ON LIC 9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 3, 2025 · control 29-AS-20240123110806
Jul 16, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 23, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 17, 2024Unsubstantiated
Allegation investigated: Facility staff are not communicating with residents or their representatives regarding outbreak updates.
Licensing Program Analyst (LPA) Zabel Chochian conducted a subsequent complaint visit to the facility. The purpose of the visit is to deliver investigation finding. Upon arrival LPA met with Executive Director Elizabeth Spencer and explained the reason for the visit. Entrance interview conducted. On 11/30/2023, Community Care Licensing Division received the above complaint allegation. It was alleged that the facility had an "intestinal virus" outbreak on or about 11/17/2023. All activities and the dining room were shut down since that date. It was reported that since 11/24/2023 there have been no residents with the illness however the activities and dining room were still closed. It is unknown why. No one at the facility is communicating with the residents or families. Investigation into the allegation consist of interview with staff on 12/07/202 between 3:15pm-4pm and review of facility records pertaining to the facility “norovirus outbreak” on 12/07/2023 and 12/09/2023. Unsubstantiatthe state’s words, verbatim · CDSS document, Apr 17, 2024 · control 29-AS-20231130132649
Aug 31, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Reserve At Thousand Oaks, The licensed?
Yes — Reserve At Thousand Oaks, The is a licensed residential care home for the elderly (RCFE) in Thousand Oaks (Los Angeles County): California license #197609632, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 170 residents. State records list 20 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated May 18, 2026, was marked “Substantiated” by the state.
Can Reserve At Thousand Oaks, The care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Reserve At Thousand Oaks, The with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. ONE-HUNDRED SEVENTY (170) NON-AMBULATORY OF WHICH FIFTEEN (15) MAY BE BEDRIDDEN. HOSPICE WAIVER FOR FIFTEEN (15).
How much does Reserve At Thousand Oaks, The cost?
California's public licensing record does not include Reserve At Thousand Oaks, The's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Reserve At Thousand Oaks, The accept Medi-Cal or the Assisted Living Waiver?
Reserve At Thousand Oaks, The is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
150 of 170 beds occupied (88%) when the state visited on May 18, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Reserve At Thousand Oaks, The?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 23 state visits and 20 dated documents since 2022 for Reserve At Thousand Oaks, The; 12 complaint-investigation narratives are transcribed verbatim below. The most recent, dated May 18, 2026, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 23 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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