Durando Home Ii

Licensing Program Analyst (LPA) Evelin Rios conducted an unannounced subsequent complaint visit to this facility to continue the investigation on the above allegations and deliver determinations. LPA arrived to the facility and knocked on the door. Nobody answered. LPA contacted the administrator, James Durando by telephone but could not leave a voicemail. LPA contacted Nancy Magallanes the House Manager by telephone and explained the reason for the visit. The house manager stated staff should arrive shortly to grant access. To investigate the allegations, LPA Rios conducted an initial unannounced complaint visit on 04/07/2025. During the visit, LPA conducted a physical plant tour to ensure the health and safety of residents in care. No concerns were observed at that time. During the initial visit from 9:23 a.m. to 9:30 a.m., one (1) staff member was interviewed. Between 9:40 a.m. and 11:35 a.m., LPA requested and obtained copies of the following documents: staff roster, client roster,Read the full finding— CDSS inspection report, November 14, 2025 · control 31-AS-20250328162226

On 11/12/2025 at approximately, 9:40 AM, Licensing Program Analyst (LPA), Angelica Segovia conducted an unannounced initial complaint visit to the facility to investigate the above allegation(s). LPA was greeted by staff and stated the reason for their visit. Administrator, James Durando along with facility’s manager, Nancy Magallanes arrived shortly after to assist with today’s meeting. At 09:45 AM, LPA requested census, resident and staff roster. At approximately 10:00 AM, LPA conducted a physical plant tour, to ensure the health and safety of the residents. At 11:00 AM, LPA requested pertinent documentation pertaining to the investigation such as but not limited to: Admission Agreement, Needs and Services and Physician’s Report. In between 11:30 AM – 1:30 PM, LPA attempted interviews with four (4) residents (R1-R4), eight (8) staff members (S1-S8) and conducted record review. (continue to LIC 9099-C) SubstantiatedRead the full finding— CDSS inspection report, November 12, 2025 · control 31-AS-20251106095711

On 6/12/2025 at approximately 10:50 AM, Licensing Program Analyst (LPA) Angelica Segovia conducted an unannounced subsequent complaint visit to the facility. LPA was greeted by the Administrator, James Durando and stated the reason for their visit was to deliver the findings of the complaint. To investigate the allegation(s), on 6/04/2025 LPA conducted a physical plant tour, requested pertinent documentation, and attempted interviews with four (4) residents (R1-R4) and eight (8) staff members (S1-S8). (Continue to LIC 9099-C) Unsubstantiated— CDSS inspection report, June 12, 2025 · control 31-AS-20250530113528

Licensing Program Analyst (LPA) Evelin Rios conducted an unannounced subsequent complaint visit to this facility to deliver findings at approximately 8:45 a.m., on 02/19/2025. LPA arrived at to the facility and could hear a vacuum. LPA rang the door bell but no one answered the door. LPA contacted the Administrator, James Durando by telephone, and he explained they were on their way to an appointment with a client but staff should be at the home to grant LPA entry. LPA explained to the administrator the reason for the visit. LPA was then greeted by staff and granted access. Administrator assistant, Nancy Magallanes Silva contacted the staff and designated staff to sign for today's report. At approximately 9:00 a.m., LPA conducted a health and safety physical plant tour of the facility inside and out. LPA did not observe any health or safety issues. At 9:20 a.m., LPA requested a copy of Personnel Report (LIC500) and obtained copies of staff time sheets. (Cont. to LIC9099-C) UnsubstantiaRead the full finding— CDSS inspection report, February 19, 2025 · control 31-AS-20240216153939

Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced subsequent visit for the above allegation. LPA met with caregiver, Mariam Raina, and explained the reason for the visit. --- Facility staff not meeting incontinence care needs of residents. It was alleged that staff do not change the residents' diapers. To investigate the allegation, on 07/12/2024 LPA conducted physical plant tour at around 01:30 PM, interviewed one (01) staff and two (02) out of four (04) residents between 02:30 PM to 03:30 PM. During the physical plant tour, LPA observed all residents were clean and well groomed. LPA did not experience any malodor. During interviews with staff, Staff #1 (S1) stated that residents are changed frequently throughout the day and checked on every two hours. Staff added that residents are not left soiled for an extended time. (CONT on LIC 9099-C) UnsubstantiatedRead the full finding— CDSS inspection report, September 19, 2024 · control 31-AS-20240705161421

On 5/18/2024 LPA Alfonso Iniguez conducted an unannounced subsequent complaint visit. LPA Iniguez met with James Durando/Licensee. LPA explained the purpose of this visit. Investigation Consisted of: LPA conducted the following interviews: Resident interviews (R#2-R#3). LPA obtained the following documents: Resident’s roster, Personnel roster, (R#1-R#3) Identification and Emergency Information, (R#1-R#3) Admissions agreements, (R#1-R#3) Physicians Report for Residential Care Facilities for the Elderly, (R#1-R#3) Needs and Services Plan, (R#1-R#3) Medication Administration Record (MAR) for the month of May 2024. Evaluation Report continues LIC 9099-C UnsubstantiatedRead the full finding— CDSS inspection report, May 18, 2024 · control 31-AS-20230921120914

At 2:15 pm Licensing Program Analyst (LPA) Shira Stamps conducted an unannounced complaint visit to investigate the allegations above. LPA was greeted by Staff, who granted access to the facility. The Administrator arrived shortly after and LPA explained the reason for the visit. At 2:20pm, LPA attempted to interview the residents, but two (2) out of three (3) residents are nonverbal, and one (1) resident declined the interview. Staff hit resident It is alleged that S1 hit R1 in the head with a plastic bottle containing soap, and after the incident occurred it was also alleged that R1 was complaining of pain. Interviews with five out of eight staff members indicated that they have not witnessed a staff member hit a resident. LPA was unable to interview the residents since one (1) out of three (3) residents declined the interview, one (1) resident is non verbal and one (1) resident was sleeping. Therefore, based on staff interviews and lack of supportive evidence the allegation, “staffRead the full finding— CDSS inspection report, February 24, 2023 · control 31-AS-20230209145122

At 10:00am Licensing Program Analyst (LPA) Angela Panushkina conducted an unannounced complaint visit to investigate the allegation above. LPA was greeted by Staff #1 (S1), who granted access to the facility. Administrator arrived shortly after and LPA explained the reason for the visit. Upon arrival LPA observed (S1) was not wearing a mask. LPA, then, advised S1 of the guidance regarding wearing mask and S1 put on a mask. Interviews with the Administrator confirmed that sometime, around January 12th, 2023, a random visit was made by a credible witness who observed facility staff were not wearing masks. Administrator admitted that a verbal conversation with the credible witness took place on January 23rd, 2023 and a staff meeting Continue on LIC9099-C SubstantiatedRead the full finding— CDSS inspection report, January 27, 2023 · control 31-AS-20230126161240

At approximately, 11:00am Licensing Program Analyst (LPA), Angela Panushkina conducted an unannounced subsequent complaint visit to deliver the final findings of the above listed allegations. LPA met with the Administrator and expained the reason for the visit. LPA conducted a physical plant walk through, at approximately 11:15am, to ensure that the facility is in compliance with rules and regulations under California Code of Regulations, Title 22, Division 6. LPA did not observe any immediate health and safety issues during the visit. On 07/15/22 an initial visit was conducted by LPA Panushkina. During that visit LPA conducted interviews with the, Administrator, House manager, 1 out of 4 staff, 3 out of 3 residents and reviewed facility records. LPA also obtained copies of pertinent documents relevant to the investigation. In addition, on 07/16/22 LPA contacted the Adult Day Program (ADP) and interviewed the Director and the Nurse. LPA requested documents from ADP pertaining to this iRead the full finding— CDSS inspection report, January 26, 2023 · control 31-AS-20220714125059