Hollenbeck Palms is a continuing-care retirement community in Los Angeles, Los Angeles County, California — state license #191800001, licensed for 185 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 13 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated April 27, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 14 times and filed 13 documents. The most recent is a complaint investigation report, dated April 27, 2026.
The state's published file for this home includes 3 documents with transcribed findings, dated August 8, 2024 to February 26, 2026. 3 of the 3 carry the state's recorded outcome word: “Unfounded” (1), “Unsubstantiated” (2). 3 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Apr 27, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 5, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 26, 2026Unsubstantiated
Allegation investigated: Staff are not distributing resident's medication as prescribed
*** This licensing report supersedes the licensing report dated 11/24/25. The licensing report is being reissued to clarify information obtained during the investigation; however, the findings remain the same*** On today’s visit, Licensing Program Analysts (LPA) Luis De Leon conducted an subsequent unannounced complaint investigation visit for the allegation listed above. LPA met with Administrator Diana Medina and explained the reason for the visit. During the 11/24/25 visit, LPAs Ellena Mallett and Luis De Leon toured the physical plant with assistance of Assisting Living Coordinator Odily Franklin. LPA’s obtained the current client and staff roster, and R1s Admission Agreement, Physician’s Report, Physician’s Order, MARs log, Needs and Service Plan, Stored Medication and Destruction Record. Report continues on page LIC-9099C... Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 26, 2026 · control 28-AS-20251119132345
Nov 24, 2025Unsubstantiated
Allegation investigated: Staff are not distributing resident's medication as prescribed
Licensing Program Analysts (LPAs) Ellena Mallett and Luis De Leon conducted an initial unannounced complaint investigation visit for the allegation listed above. LPA met with President CEO Morris Shockley and explained the reason for the visit. The investigation consisted of the following: On today’s visit, LPAs Ellena Mallett and Luis De Leon toured the physical plant with assistance of Odily Franklin, Assisting Living Coordinator. LPA’s obtained the current client and staff roster, Admission Agreement, Physician’s Report, Physician’s Order, MARs log, Needs and Service Plan, Stored Medication and Destruction Record. Report continues on page LIC-9099C... Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 24, 2025 · control 28-AS-20251119132345
Apr 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 25, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 8, 2024Unfounded
Allegation investigated: Staff financially abused resident.
Licensing Program Analyst (LPA) Kimberly Ramirez conducted an unannounced initial complaint investigation visit on 08/08/2024 regarding the above allegation. LPA Ramirez was greeted by Administrator Diana Medina and explained the purpose of the visit. The investigation consisted of the following: LPA Ramirez requested and obtained copies of Resident/Client Roster, Staff#1 interview (S1), Resident#1 (R1) Admission Agreement, Resident Assessment Report, Emergency Notification Form, Physician Report, and physical plant tour. The investigation revealed the following. Regarding Allegation: Staff financially abused resident- It is alleged R1 withdrew large amounts of money from R1’s 401k account and gave it to the facility. SEE 9099-C for continued narrative. Unfoundedthe state’s words, verbatim · CDSS document, Aug 8, 2024 · control 28-AS-20240802132026
Apr 16, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 4, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Hollenbeck Palms licensed?
Yes — Hollenbeck Palms is a licensed continuing-care retirement community in Los Angeles (Los Angeles County): California license #191800001, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 185 residents. State records list 13 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated April 27, 2026, appears in the inspection record on this page.
Can Hollenbeck Palms care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Hollenbeck Palms with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordLICENSEE SERVES ELDERLY RESIDENTS AGE 60 +. APPROVED FOR 100 AMB AND 85 NON-AMBULATORY. 20 NON-AMBULATORY 1ST FLOOR OF MAIN BLDG AND 32 NON-AMBULATORY ON THE 2ND FLOOR OF MAIN BLGD. 33 NON-AMBULATORY IN MEMORY CARE BLDG. APPROVED FOR DELAYED EGRESS. APPROVED HOSPICE WAIVER FOR 8
How much does Hollenbeck Palms cost?
California's public licensing record does not include Hollenbeck Palms's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Hollenbeck Palms accept Medi-Cal or the Assisted Living Waiver?
Hollenbeck Palms is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
156 of 185 beds occupied (84%) when the state visited on February 26, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Hollenbeck Palms?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 14 state visits and 13 dated documents since 2022 for Hollenbeck Palms; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated February 26, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 14 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
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(323) 263-6195Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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