Riverstone Terrace Senior Living

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff do not respond to resident's call for assistance in a timely manner Facility alarm is in disrepair Facility does not have a certified Administrator

On 03/27/25, Licensing Program Analyst (LPA) M. Yang arrived unannounced a subsequent complaint visit and deliver complaint findings on the above allegation. LPA introduced self, stated the purpose of the visit, and met with Benched Executive Director Angelina Rodriguez. Administrator Douglas Rice was called and unable to reach Administrator. During the course of the investigation, the Department conducted interviews, toured the facility, and reviewed records. Staff responded to call signal within a timely manner. Fire alarm was tested and observation operational during investigation. Administrator certificate is currently valid. Based on records reviewed, interviews conducted and observation, the preponderance of evidence standard has not been met, therefore, the above allegations are found to be UNSUBSTANTIATED. An exit interview was conducted. A copy of this report was provided to the Benched Executive Director, whose signature on this form confirms receipt of this report. Unsubstanthe state’s words, verbatim · CDSS document, Mar 27, 2025 · control 24-AS-20250306160952

Allegation investigated: Facility staff caused bruising to resident Facility staff handled resident in a rough manner Facility staff are forcing residents out of bed against their will

On 11/06/24, Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver complaint findings on the above allegations. LPA stated the purpose of the visit and met with Memory Care Director Kelli Porter. During the course of the investigation, LPA toured the facility, reviewed records, and conducted interviews. R1 confirmed bruising was not caused by staff. Residents confirmed staff assists the residents as needed. Residents confirmed that staff do not force resident out of bed against their will. Residents sleeps in until the residents are ready to get up to get ready for the day. Based on interviews which were conducted, staff alleged caused bruising to resident, staff alleged handled resident in a resident in a rough manner and forcing resident out of bed against their will, the preponderance of evidence standard has not been met, therefore the above allegations are found to be UBSTANTIATED. An exit interview was conducted. A copy of this report was provided to the Memory Cthe state’s words, verbatim · CDSS document, Nov 6, 2024 · control 24-AS-20241002155945

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Lack of care and supervision resulted in resident being hospitalized with unexplained traces of drug found

On 03/19/24, Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver complaint finding on the above allegation. LPA stated the purpose of the visit and met with Angela Ohanian, Administrator. During the course of the investigation, the Department conducted interviews with staff and reviewed records. Based on records reviewed and interviews which were conducted, there was insufficient evidence to prove or disprove that the resident was hospitalized with unexplained traces of drug found. Therefore, the above allegation is found to be UNSUBSTANTIATED. An exit interview was conducted. A copy of this report was provided to the Administrator, whose signature on this report confirms receipt of this report. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 19, 2024 · control 24-AS-20240103105054

Allegation investigated: Facility is overcharging a resident in care. Staff terminated resident's physical therapy services without obtaining consent.

On 01/02/24, Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver findings on the above allegations. LPA introduced self, stated the purpose of the visit, and requested to meet with Administrator Angela Ohanian. LPA met with Business Office Petra Vargas. Administrator was called and unable to attend meeting. LPA delivered findings to Administrator via telephone. Administrator authorized Business Office to received and sign report. During the course of the investigation, the Department conducted interviews and reviewed records. Based on records reviewed and interviews conducted, R1’s Admission Agreement was not completed and not signed. R1’s physical therapy was discontinued on 06/07/23 by the resident’s Home Health Agency. However, R1 does not reside at the facility. R1 is a resident who resided in a memory care facility, therefore, the above allegations are UNFOUNDED, meaning they were false, could not have happened, and/or are without reasonable basis. We have therethe state’s words, verbatim · CDSS document, Jan 2, 2024 · control 24-AS-20231113093117

Allegation investigated: Staff did not keep facility free of pests resulting in residents sustaining multiple ant bites

On 08/17/23, Licensing Program Analyst (LPA) M. Yang arrived unannounced to conduct initial complaint investigation. LPA introduced self, stated the purpose of the visit, and met with Executive Director Irma Langston. During the course of the investigation, LPA conducted tour of facility, reviewed records, and interviews were conducted. The facility have continuation monthly pest control service and weekly bedroom check for ants on regularly basis since January 2023. Based on observation, records reviewed, and interviews which were conducted, therefore, the allegation above is founded to be UNFOUNDED. We have therefore dismissed the complaint. An exit interview was conducted, and a copy of this report was provided to Executive Director, whose signature confirm receipt of this report. Unfoundedthe state’s words, verbatim · CDSS document, Aug 17, 2023 · control 24-AS-20230815132142