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Walnut Creek Senior Living

Mid-size home·Licensed for 8·Walnut Creek, California

Licensed since 2013Licence #75601579
(925) 939-3635From the state roster · September 27, 2026Plan a visit
  • Care approvals on fileWheelchair · HospiceState licensing record · September 27, 2026
  • Estimated starting rate$5,150 a monthCovelight estimate · likely $4,050–$6,750
  • Home sizeLicensed for 8Mid-size care home · a licensed care home (RCFE)
  • Room at the last state visit7 of 8 beds occupiedMarch 27, 2023 · not a current opening
  • Ways to payAsk the homeMedi-Cal ALW participation not on file
  • Last state visitJuly 16, 2026CDSS inspection record

Walnut Creek Senior Living is a mid-size care home in Walnut Creek — a licensed residential care facility for the elderly (RCFE), the licence category behind “assisted living” and “board and care.” It is licensed for 8 residents since 2013. Dementia care and bedridden care are not on file.

Built from CDSS public records · September 27, 2026. Every fact below names its source and date.

Quick answers and the state record

A citation does not make a home unsafe, and an empty file does not make a home good.

Quick answers about Walnut Creek Senior Living

Is Walnut Creek Senior Living licensed?

The state lists this license as “Licensed,” per CDSS records as of September 27, 2026.

How many residents is Walnut Creek Senior Living licensed for?

8 residents — a mid-size home, per CDSS records as of September 27, 2026.

Has Walnut Creek Senior Living been cited?

0 Type A and 1 Type B citation since 2013, per CDSS records as of September 27, 2026. Those records count 22 state visits over the same years.

Is Walnut Creek Senior Living still open?

This license was on the CDSS roster as of September 28, 2026.

What does Walnut Creek Senior Living cost?

$5,150 a month to start is a Covelight estimate, likely $4,050–$6,750. This home’s own rate is not on file. Ask: “What is the all-in monthly rate, and what would push it higher?”

Covelight’s estimate starts from the rates 13 homes with 7 to 49 beds and similar homes within 3 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

Among 8 other homes of a similar licensed size in Walnut Creek that publish a starting rate, the middle half runs $3,448 to $6,500 a month, and the middle figure is $5,000 (n = 8 other homes publishing a starting rate).

Each of those is a home’s own published figure, gathered on its own date in September 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.

A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.

The price is made in the phone call. Nothing here is a quote, an offer or a discount.

A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.

Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.

Does Walnut Creek Senior Living take Medi-Cal?

On Medi-Cal’s Assisted Living Waiver: this home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.

Who holds the license?

The license is held by Walnut Creek Senior Living LLC, per CDSS records as of September 27, 2026.

Is there a hospital nearby?

John Muir Medical Center-Walnut Creek Campus is 0.6 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.

Can Walnut Creek Senior Living keep a resident on hospice?

Hospice care is approved on this license, covering up to 6 residents, per CDSS records as of September 27, 2026.

Walnut Creek Senior Living license and inspection record

  • Name on the license: “WALNUT CREEK SENIOR LIVING”, per the CDSS roster as of May 25, 2025.
  • License #75601579. The state lists this license as “Licensed,” per CDSS records as of September 27, 2026.
  • Licensed for 8 residents — a mid-size home, per CDSS records as of September 27, 2026.
  • Licensed to Walnut Creek Senior Living LLC, per CDSS records as of September 27, 2026.
  • First licensed in 2013, per CDSS records as of September 27, 2026.
  • 22 state inspection visits since 2013, per CDSS records as of September 27, 2026.
  • 0 Type A and 1 Type B citation on file since 2013, per CDSS records as of September 27, 2026. The same records count 22 state visits in that period.
  • 1 complaint and 1 substantiated allegation on file since 2013, per CDSS records as of September 27, 2026. One complaint can carry several allegations.
  • The most recent state visit on file is July 16, 2026, per CDSS records as of September 27, 2026.
Type A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗

See the state’s own record

Can they support the care needed?

California licenses a home for specific kinds of care. The state’s record lists what this home is approved for; the home’s own answers fill in what changes as needs change.

  • Wheelchair / non-ambulatoryApproved by the state
  • Dementia / memory careNot on file · ask the home
  • Hospice careApproved · covers up to 6 residents
  • BedriddenNot on file · ask the home

State licensing record · September 27, 2026. An approval may cover specific rooms or residents; it does not establish an opening.

Read the state’s own wording
AGE RANGE 60 AND OVER. SIX (6) MAY BE NON-AMBULATORY. SUBJECT TO TERMSAND CONDITIONS OF HOSPICE WAIVER FOR SIX (6) RESIDENTS.

935 - ELDERLY

CDSS record, verbatim · September 27, 2026

As needs change

  • Staying through hospice

    Hospice waiver on file · covers up to 6 — care may continue at the end of life

    Ask: “If hospice is needed, can care continue here until the end?”

    State licensing record · September 27, 2026

4 more questions to ask the home
  • Two-person transfers or a lift

    Not on file

    Ask: “If two people or a lift are needed to transfer, can the person stay?”

  • Someone awake overnight

    Not on file

    Ask: “Who is awake overnight, and how do residents ask for help?”

  • Medicines

    Not on file

    Ask: “Who manages the medicines, and what happens when a dose is missed?”

  • If memory loss develops

    Dementia-care designation not on file

    Ask: “If memory loss develops, what would change — and when would a move be needed?”

What it costs here

Covelight estimate

$5,150a month to start

Likely $4,050–$6,750

From 13 nearby homes that publish rates · this home’s rate is not on file

Likely monthly total

$5,150a month

Likely $4,050–$6,900

With a shared room and basic help.

An estimate for planning, not a quote. The price is made in the phone call.

See the full cost breakdownRoom, care and fees · how people pay · how this estimate works
Room
Daily care
Sharing the room

Memory care is not priced here: a dementia-care designation is not on file for this home. Ask the home.

  • Starting monthly rate$5,150likely $4,050–$6,750

    Covelight’s estimate starts from the rates 13 homes with 7 to 49 beds and similar homes within 3 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

  • Basic help with daily careUsually includedup to $600

    Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (45 California homes publish a care-level range, seen in September 2026).

  • One-time move-in fee$2,000one time · likely $0–$4,000

    Homes that list a one-time entry or community fee charge a median of $2,000 (134 California listings; middle half $1,000–$4,000). Many homes list none — ask.

Likely monthly totalLikely $4,050–$6,900
$5,150
First monthWith a one-time move-in fee · likely $4,850–$9,800
$7,150
How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
  • Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
  • Medi-Cal Assisted Living WaiverThis home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
  • SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
  • VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
  • Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
  • MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
If the money runs out, what Medi-Cal covers
Avoid surprises on the billWhat changes the price, and what to ask
  • The care level

    Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.

  • What is billed separately

    Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.

  • Move-in costs

    A one-time community fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.

  • Increases

    California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.

  • What is the full monthly cost for the room and care we need, and what does it include?
  • What would the next care level cost, and who decides when it changes?
  • What is billed separately, and is there a one-time fee or deposit at move-in?
  • Is any private-pay period required before another payment program can begin?
How this estimate worksWithin 25% for 7 in 10 homes in testing

Covelight’s estimate starts from the rates 13 homes with 7 to 49 beds and similar homes within 3 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

13 homes like this within 3 miles publish starting rates mostly between $3,350–$6,500.

  • Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
  • Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
  • Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
  • Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
  • We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
  • It cannot see this home’s specials, how it assesses care, or which rooms are open.
Show the 13 nearby homes behind this estimate

Where it is

  • 80 Cragmont Court, Walnut Creek, CA 94598Address from the public record · September 27, 2026. Confirm the entrance with the home before visiting.

Opening the neighborhood map…

The state record

California inspects every licensed home and publishes what it found. Here are the dated documents and the state’s own words, beside what is typical for homes this size.

Since 2022, the state has filed 22 documents for this home, and its records count 22 visits since 2013. The most recent is a facility evaluation report, dated July 16, 2026.

On file since
2022
State visits
22
Most recent visit
July 16, 2026
Occupied · March 27, 2023 visit
7 of 8 bedsa count on that day, not an opening

We hold 1 complaint report the state published for this home, dated March 27, 2023. 1 of the 1 carries the state's recorded outcome word: “Substantiated” (1). 1 includes the transcribed allegation the state investigated, word for word. Summary composed by computer from the 1 complaint report below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

Beside homes the same size

  • Type A citations0typical 0
  • Type B citations1typical 0
  • Substantiated allegations1typical 0
  • Total complaints1typical 1

“Typical” is the statewide median across the 327 licensed mid-size homes (7–15 beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this licence since 2013.

Year by year
YearVisitsDocumentsSubstantiated202671102025340202411020233412022220

The last 36 months — 16 of 22 documents

The full record on the state’s site →
20267 state visits · 11 documents
Jul 16, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Other

On 07/16/2026, at 10:30 AM, Licensing Program Analyst (LPA) James Sampair arrived unannounced to conduct the 10-day opening of four complaint investigations. During that visit, additional deficiencies were identified. Upon entry, the LPA informed Caregiver Danilo Daniles of the reason for the visit. The Administrator (ADM) Donald Hay arrived at approximately 12:15 PM and departed at approximately 02:30 PM. Civil Penalties totaling $1,250 were issued for repeat violations. Deficiencies are cited per Title 22 California Code of Regulations and listed on LIC 809-D. Failure to submit Proof of Corrections (POCs) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Jul 16, 2026

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87204(a) · Plan of correction due date: Aug 6, 2026

87204 Limitations - Capacity and Ambulatory Status (a) A licensee shall not operate a facility beyond the conditions and limitations specified on the license, including specification of the maximum number of persons who may receive services at any one time. . . This requirement is not met as evidenced by: Based on observation, the licensee did not comply with the section cited above. 9 residents are residing at the facility, which poses an immediate health and safety risk to persons in care.the state’s words, verbatim · CDSS document, Jul 16, 2026

Plan of correction: The Licensee has agreed to reduce the number of residents to 8 on or before the due date. An Immediate Civil Penalty of $1,000 was assessed.

From the deficiency page — Deficiency type: Type B · Section cited: CCR87468(c)(2)(A) · Plan of correction due date: Jul 23, 2026

87468 Personal Rights of Residents (c) Licensees shall prominently post personal rights, nondiscrimination notice, and complaint information in areas accessible to residents, representatives, and the public. (2) Information on the appropriate reporting agency in case of a complaint or emergency, including procedures for filing confidential complaints, shall be posted as follows: (A) Licensees may use the Residential Care Facility for the Elderly (RCFE) Complaint Poster (PUB 475) or may develop their own poster as provided in this section. A poster developed by the licensee shall contain the same content as the PUB 475. The poster that is posted shall be 20” x 26” in size and be posted in the main entryway of the facility. PUB 475 may be accessed, downloaded, and printed from the www.ccld.ca.gov website. This requirement is not met as evidenced by: Based on observation, the licensee did not comply with the section cited above by having a 12" by 18" complaint poster displayed, which poses a potential personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Jul 16, 2026

Plan of correction: On or before the due date, the Licensee has agreed to obtain and display the 20 x 26 inch Residential Care Facility for the Elderly (RCFE) Complaint Poster (PUB 475). It shall be posted in the main entryway of the facility. A Civil Penalty of $250 was assessed.

Mar 2, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Deficiencies

On 3/2/2026 at 9:30 AM, Licensing Program Analyst (LPA) James Sampair arrived unannounced to conduct this Case Management - Deficiencies inspection. Upon entry, the LPA stated the purpose of the visit to Caregiver Blessilda Luna. At approximately 10:30 AM Licensee / Administrator Donald Hay arrived. The LPA reviewed facility documents, toured the facility, and interviewed Administrator Donald Hay. Citation was issued for the following violation: Administrator - Qualifications and Duties Deficiencies are cited per Title 22 California Code of Regulations and listed on LIC 809-D. Failure to submit Proof of Corrections (POCs) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Mar 2, 2026

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87405(a) · Plan of correction due date: Mar 23, 2026

87405 Administrator - Qualifications and Duties (a) All facilities shall have a qualified and currently certified administrator. . .The Department may require that the administrator devote additional hours in the facility to fulfill his/her responsibilities when the need for such additional hours is substantiated by written documentation. This requirement is not met as evidenced by: Based on record review, the licensee did not comply with the section cited above. The Administrator is not certified as an administrator, which poses a potential health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Mar 2, 2026

Plan of correction: On or before the due date, the Licensee shall notify LPA Sampair that they have completed and passed the Administrator certification test.

Mar 2, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Other

On 3/2/2026 at 9:30 AM, Licensing Program Analyst (LPA) James Sampair arrived unannounced to conduct this Case Management - Other inspection concerning the change in capacity. Upon entry, the LPA stated the purpose of the visit to Caregiver Blessilda Luna. At approximately 10:30 AM Licensee / Administrator Donald Hay arrived. The Contra Costa County Fire Protection District conducted the Fire Safety Inspection on 02/19/2026 and increased the capacity to 12 nonambulatory residents. The LPA toured the facility and interviewed Administrator Donald Hay and met Co-Administrator Robert Hay. The facility is adequately staffed and equipped for the increase to 12 nonambulatory residents. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Mar 2, 2026
Feb 20, 2026Facility evaluation reportReport on file

Type of visit: POC

**** Licensing Program Analyst James Sampair made an error. This meeting was conducted at different facility, AARON'S ADVANCE CARE HOME INC. 075601497.**** On 2/20/2026 at 9:00 AM, Licensing Program Analyst (LPA) James Sampair arrived unannounced to conduct this Plan of Correction (POC) Inspection. Upon entry, the LPA stated the purpose of the visit to Caregiver Nikkon Acabo. Administrator Kaitlin Chang arrived at approximately 9:30 AM. During the inspection, the LPA was able to clear 2 of the 2 citations issued on 2/12/2026. Clearance letters for the citations were issued to Administrator Chang. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Feb 20, 2026
Feb 9, 2026Facility evaluation reportReport on file

Type of visit: POC

On 2/9/2026 at 3:00 PM, Licensing Program Analyst (LPA) James Sampair arrived unannounced to conduct this Plan of Correction (POC) Inspection. Upon entry, the LPA stated the purpose of the visit to Caregiver Pamie Palpallatoc. At approximately 4:00 PM Licensee / Administrator Donald Hay arrived. The LPA reviewed facility documents, toured the facility, interviewed the Administrator, and Staff S1 and S2. Citations and civil penalties were issued for the following violations: Failure to Correct: Not conducting quarterly emergency / disaster drills. - $500 Repeat violation of operating a facility beyond the 8 resident limit to 9 residents, - $1,000 Caregiver Background Check: Allowing S1 to work without a criminal record clearance or exemption. $3,000 Civil penalties in total of $4,500 issued. Deficiencies are cited per Title 22 California Code of Regulations and listed on LIC 809-D. Failure to submit Proof of Corrections (POCs) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Feb 9, 2026

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87355(e)(2) · Plan of correction due date: Feb 10, 2026

87355 Criminal Record Clearance (e) All individuals subject to a criminal record review . . . shall prior to working . . . in a licensed facility: (2) Obtain a California clearance or a criminal record exemption as required by the Department. This requirement is not met as evidenced by: Based on record review, the licensee did not comply with the section cited above. Staff S1 was not fingerprint cleared, which poses an immediate health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Feb 9, 2026

Plan of correction: The Licensee shall immediately remove S1 from the facility and not allow them to return until they are fingerprint cleared and associated with this facility.

From the deficiency page — Deficiency type: Type A · Section cited: CCR87204(a) · Plan of correction due date: Feb 10, 2026

87204 Limitations - Capacity and Ambulatory Status (a) A licensee shall not operate a facility beyond the conditions and limitations specified on the license, including specification of the maximum number of persons who may receive services at any one time. . . This requirement is not met as evidenced by: Based on observation, the licensee did not comply with the section cited above. 9 residents are residing at the facility, which poses an immediate health and safety risk to persons in care.the state’s words, verbatim · CDSS document, Feb 9, 2026

Plan of correction: The Licensee shall reduce the number of residents to 8 as soon as possible.

Jan 30, 2026Facility evaluation reportReport on file

Type of visit: POC

On 1/29/2026, at 10:00 AM, Licensing Program Analyst (LPA) James Sampair arrived unannounced to conduct a Plan of Correction (POC) visit. Upon arrival, the LPA stated the purpose of the visit to Caregiver Blessilda Luna and Licensee Donald Hay by phone. LPA cleared 2 of the deficiencies from the 1/23/2025 visit. No citation was issued during this visit. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Jan 30, 2026
Jan 30, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Deficiencies

On 1/30/2026, at 10:00 AM, Licensing Program Analyst (LPA) James Sampair arrived unannounced to conduct a Case Management - Deficiencies visit. Upon arrival, the LPA stated the purpose of the visit to Caregiver Blessilda Luna and Licensee Donald Hay by phone. The LPA had observed deficiencies concerning the Personal Rights of persons in care on 1/29/2026 where the Licensee restricted the movement of residents: Restriction of Resident R1 from exiting the building by locking the front door from the interior of the facility. Restriction of Resident R2 by placing her in a lounge chair with the leg rest propped up. Additionally, Staff S1 propped up the leg rest beyond its highest point with a chair that further blocked R2's ability to exit the lounge chair. Neither position was safe for R2. 2 Type A citations were issued during this visit. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Jan 30, 2026

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87202(a) · Plan of correction due date: Jan 31, 2026

87202 Fire Clearance (a) All facilities shall maintain a fire clearance approved by the city, county, or city and county fire department, or district providing fire protection services, or the State Fire Marshal . . . This requirement is not met as evidenced by: Front door, an exit door, was locked from the interior, which which poses an immediate personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Jan 30, 2026

Plan of correction: Interior front door lock removed during inspection. $500 immediate fine issued.

From the deficiency page — Deficiency type: Type A · Section cited: CCR87468.2(a)(4) · Plan of correction due date: Jan 31, 2026

87468.2 Additional Personal Rights . . . (a) In addition to the rights listed in Section 87468.1 . . . residents . . . shall have all of the following personal rights: (4) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement is not met as evidenced by: (1) locking the front door from the interior of the facility to restrict R1 from exiting the building and (2) R2 placed in a lounge chair with the leg rest propped up. Additionally, Staff S1 further increased height and blocked safe exit from chair by adding a chair at the end of the foot rest.the state’s words, verbatim · CDSS document, Jan 30, 2026

Plan of correction: On or before due date, the Licensee shall speak with the Responsible Party to move R2 to an appropriate location as soon as possible. $500 immediate fine issued.

Jan 30, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Annual Continuation

On 1/30/2026 at 1:15 PM, Licensing Program Analyst (LPA) James Sampair arrived unannounced to conduct this Case Management Annual Continuation Inspection. Upon entry, the LPA stated the purpose of the visit to Caregiver Blessilda Luna. Licensee Donald Hay arrived at approximately 1:30 PM. The LPA briefly toured the facility and reviewed facility documents. On or before 2/6/2026, the Licensee will send LPA Sampair: Updated LIC 500 Personnel Report Copy of Liability Insurance policy No citations issued during this inspection. The Required Annual Inspection is complete. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Jan 30, 2026
Jan 29, 2026Facility evaluation reportReport on file

Type of visit: POC

On 1/29/2026, at 10:00 AM, Licensing Program Analyst (LPA) James Sampair arrived unannounced to conduct a Plan of Correction (POC) visit. Upon arrival, the LPA stated the purpose of the visit to Caregiver Pamie Palpallatoc and spoke with Licensee Donald Hay by phone about the purpose of the visit. On 1/23/2025, the LPA conducted a Required 1-Year inspection of the facility during which 1 A Type deficiency with a due date of 1/24/2026 was issued. This citation was cleared during this visit. No citation was issued during this visit. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Jan 29, 2026
Jan 29, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Annual Continuation

On 1/29/2026 at 11:45 AM, Licensing Program Analyst (LPA) James Sampair arrived unannounced to conduct this Case Management Annual Continuation Inspection. Upon entry, the LPA stated the purpose of the visit to Caregiver Pamie Palpallatoc. Shortly thereafter, the LPA stated the purpose of the visit to Administrator Donald Hay by phone. The LPA briefly toured the facility, reviewed facility documents, and reviewed 5 staff records. 3 Type A citations, 6 Type B citations, and $1,000 in civil penalties issued during the inspection. Deficiencies are cited per Title 22 California Code of Regulations and listed on LIC 809-D. Failure to submit Proof of Corrections (POCs) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties. The Required Annual Inspection is not complete. The LPA will return unannounced to complete the annual inspection. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Jan 29, 2026
Jan 23, 2026Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On 1/23/2026 at 11:30 AM, Licensing Program Analyst (LPA) James Sampair arrived unannounced to conduct this Required Annual Inspection. Upon entry, the LPA stated the purpose of the visit to Administrator Donald Hay. The LPA toured the facility including but not limited to residents’ rooms, bathrooms, kitchen, common areas and the backyard. The LPA observed adequate lighting for the comfort and safety of residents in all rooms. Inside and outside areas are free of obstruction and no bodies of water. The temperature in the dining room was measured at 70.3 degrees Fahrenheit at 1:11 PM. The maximum hot water temperature was 124.7 degrees Fahrenheit, above the safe range of 105 to 120 degrees Fahrenheit. The residents’ bathrooms are equipped with grab bars and slip-resistant mats. There is more than the minimum of a one week supply of nonperishable foods and 2 days of perishable foods. Centrally stored medications, sharps, and toxic cleaners were not made inaccessible in the kitchen to residents in care. The fire extinguishers were fully charged, but had not been serviced or replaced within the past 12 months. They were last serviced on 2/26/2024. The required postings, the Residential Care Facility for the Elderly Complaint Poster ("If you see something, say something"), Personal Rights posters, and the Theft and Loss Policy were not posted as required. Continued on LIC 809-C . . . . . . Continued from LIC 809 The LPA reviewed 9 resident records. 1 A Type and 12 B Type citations were issued during the inspection. Deficiencies are cited per Title 22 California Code of Regulations and listed on LIC 809-D. Failure to submit Proof of Corrections (POCs) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties. The Required Annual Inspection is not complete. The LPA will return to complete it unannounced at a future date and time. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Jan 23, 2026
20253 state visits · 4 documents
Oct 10, 2025Facility evaluation reportReport on file

Type of visit: Case Management - Licensee Initiated

On 10/10/2025, at 11:15 AM, Licensing Program Analyst (LPA) James Sampair arrived for this announced visit of the facility. Upon entry, the LPA verified the purpose of the visit with Administrator (ADM) Donald Hay. The LPA and ADM met concerning the fire inspection required for the change in capacity of this facility after the expansion of the facility. To request the required inspection, the LPA submitted an STD 850 to the Contra Costa County Fire Protection District at 12:15 PM. During a tour of the facility at approximately 12:00 PM, the LPA observed 9 residents living in the facility. This puts them over capacity by 1 resident for which they have been cited. The Licensee will submit a written plan on or before 10/17/2025 concerning the way in which staff will safely care for residents in case of an emergency or disaster until the licensed capacity of their facility has been increased to 12 residents in accordance with their 6/17/2025 request to the Community Care Licensing Department. 1 Type-B citation was issued during this inspection. Deficiencies are cited from Title 22 California Code of Regulations (refer to LIC 809-D). Failure to submit proof of correction may result in civil penalties being issued. Exit interview conducted and a copy of the Appeal Rights, and this report provided.the state’s words, verbatim · CDSS document, Oct 10, 2025

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87204(a) · Plan of correction due date: Oct 17, 2025

87204 Limitations - Capacity and Ambulatory Status (a) A licensee shall not operate a facility beyond the conditions and limitations specified on the license, including specification of the maximum number of persons who may receive services at any one time. This requirement is not met as evidenced by: Based on observation, the licensee did not comply with the section cited above. They are licensed for 8 residents and 9 residents are living at the facility, which poses a potential safety risk to persons in care.the state’s words, verbatim · CDSS document, Oct 10, 2025

Plan of correction: On or before the due date, the Licensee will submit a written plan to LPA Sampair concerning the way in which staff will safely care for residents in case of an emergency or disaster until the licensed capacity of their facility has been increased to 12 residents.

Jan 31, 2025Facility evaluation reportReport on file

Type of visit: POC

On January 31, 2025 at 12:30 PM, Licensing Program Analyst (LPA) James Sampair arrived for this unannounced Plan of Correction (POC) visit. Upon entry to the facility, the LPA informed Caregiver Blessilda Luna of the purpose of the visit. Licensee Donald Hay arrived at approximately 1:15 PM. The LPA reviewed the documentation in progress with the Licensee that was related to the 5 POCs. 1 of the POCs was cleared. Due to the progress being made by the Licensee on completing the other 4 POCs, the LPA gave an extension to February 28, 2025 for them to be completed. No citations issued. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Jan 31, 2025
Jan 31, 2025Facility evaluation reportReport on file

Type of visit: Case Management - Annual Continuation

On 1/31/2025 at 12:30 PM, Licensing Program Analyst (LPA) James Sampair arrived for this unannounced Case Management visit to complete the Required 1 Year Inspection began on 1/23/2025. Upon entry to the facility, the LPA informed Caregiver Blessilda Luna of the purpose of the visit. Licensee Donald Hay arrived at approximately 1:15 PM. The LPA completed the review of facility files and 6 staff files. 4 Type-B citations issued (refer to LIC 809-D). Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Jan 31, 2025
Jan 23, 2025Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On 1/23/2025 at 8:00 AM, Licensing Program Analyst (LPA) James Sampair arrived for this unannounced Required 1 Year Inspection. Upon entry to the facility, the LPA informed Caregiver Danilo Danilesof the purpose of the visit. Licensee Donald Hay arrived at approximately 1:25 PM. The LPA toured the facility inside and outside. The LPA inspected the kitchen, common areas, bedrooms, bathrooms, and the exterior of the facility. The facility was clean, appropriately furnished, and well lit. More than the 2 days of perishable and 7 days of nonperishable food supplies were available. No body of water is on the facility grounds. . Medications are centrally stored. Bathrooms and showers were observed to be fully functioning and clean. Carbon monoxide and smoke detectors were operational. The fire extinguisher was last serviced on 02/26/2024. Inside temperature was 71 degrees Fahrenheit and the hot water temperature was 110 degrees Fahrenheit. The LPA reviewed 5 resident files. 5 Type-B citations issued (refer to LIC 809-D). The inspection is incomplete and the LPA will return unannounced at a different date and time to complete the full inspection. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Jan 23, 2025
20241 state visit · 1 document
Jan 29, 2024Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On 1/29/2024 at 9:30 AM, Licensing Program Analyst (LPA) J. Sampair arrived unannounced to conduct the Required Annual Inspection of the facility. Upon arrival, LPA stated the purpose of the visit to Caregiver Pamie Palpallatoc. Licensee Donald Hay arrived at approximately 1:00 PM. The LPA toured facility inside and outside, inspected the kitchen, living room, bathrooms, and bedrooms. All indoor and outdoor passageways were free of obstruction. LPA observed a 7 day supply of nonperishable and 2 day supply of perishable foods on hand. The LPA reviewed records of 7 residents. 2 Type-A and 1 Type-B citations were issued (for details refer to LIC809-D). By 2/5/2024, Licensee will send updated forms to LPA: · LIC500 - Personnel Report · LIC308 - Designation of Facility Responsibility · LIC610E - Emergency/Disaster Plan · Evidence of Liability Insurance Required Annual Inspection incomplete. LPA shall return unannounced to complete the inspection at a later date and time. Exit interview conducted and a copy of this report provided via email to the Licensee.the state’s words, verbatim · CDSS document, Jan 29, 2024
What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedthere was not enough evidence to prove a violation occurred — not a finding of wrongdoingUnfoundedthe evidence showed the allegation was false, could not have happened, or had no reasonable basisType A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗

An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents and the questions below stand in their place.
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  1. What is included in the monthly rate, and what costs extra?
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