Townsend House

Type of visit: Required - 1 Year

On February 23, 2026, Licensing Program Analyst (LPA) Kayla Adkison, arrived at the facility unannounced to conduct a Required Annual Inspection. LPA met with Megan Bommer, Assistant Administrator, and explained the purpose of the visit. Administrator, Chablis Pasquale, joined the inspection approximately 30 minutes later. During the inspection, there were 29 residents and 4 staff providing direct care. LPA observed residents participating in exercise class and playing games. The facility is an unlocked, assisted living facility with delayed egress in place. LPA and Assistant Administrator toured the facility together to ensure the health and safety of residents in care. Areas toured include but are not limited to: common areas, four (4) resident bedrooms with half baths, kitchen, courtyard, storage areas, and (2) two shower rooms. All areas observed were found to be clean and in good repair. LPA observed each bedroom to have the required furnishings and working lights. LPA observed the facility to be at a comfortable temperature. There were various activities available for client recreation including games, cards, and craft supplies. LPA observed a calendar of activities posted for residents to view. Facility has a 2-day perishable and a 7-day non-perishable amount of food. All residents requiring a special diet are posted for kitchen staff to review. LPA observed all medications, sharps, and cleaning supplies to be kept locked away and inaccessible to clients in care. LPA reviewed Medication Administration Records (MARs) and found them to be current and accurate. LPA observed the facility call system (pendants) to be in working order. Each resident's pendant sounds to direct care staff's pagers and provides a visual alert to the facility receptionist. Continued on LIC 809-C LPA observed (3) three fire extinguishers which were last inspected in December 2025. Smoke detectors and carbon monoxide detectors were observed and found to be in working condition. The facility's annual fire inspection was last conducted in February 2026. The facility is conducting emergency disaster drills quarterly with the last drill being documented in November 2025. LPA observed a complete first aid kit ready for use. In the areas toured no immediate health, safety, or personal rights violations were observed. LPA reviewed a total of five (5) residents' files and five (5) staff files which contained all the required documentation. All staff are fingerprint cleared and associated to the facility. All staff training is documented and in compliance with Title 22 regulations. Administrator and Assistant Administrator's certificates are both current. No deficiencies are being cited as a result of this inspection and the facility is currently in compliance. Exit interview conducted. A copy of this report and was provided, via email, to Administrator, Chablis Pasquale, via email.the state’s words, verbatim · CDSS document, Feb 23, 2026

Allegation investigated: Personal Rights - Staff did not treat resident with dignity or respect.

On 04/15/25 Donna Gurriere arrived at the facility unannounced to deliver final findings regarding a complaint that was received on 02/27/25. LPA Gurriere met with Antoya Lee, Administrator Assistant and explained the purpose of the visit. Personal Rights - Staff did not treat resident with dignity or respect. During the interview process, the administrator, and eight staff persons were interviewed. Documents were obtained to include Physicians Reports, Emergency Information, Appraisals and Needs and Admission Agreements, Incident Reports, Medical Administrative Records (MARs), staff persons names and contact numbers. During the investigation, it was reported that a staff person violated a resident’s (Resident 1) personal rights when the staff person videoed the resident in the bathroom on the toilet. Staff person was terminated. Substantiated Based on investigation observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, (Title 22), is cited on the attached LIC 9099D. Appeal Rights provided.the state’s words, verbatim · CDSS document, Apr 15, 2025 · control 59-AS-20250227121436

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87468.1(a)(1) · Plan of correction due date: Apr 16, 2025

Personal Rights of Residents in All Facilities - Residents in all residential care facilities for the elderly shall have all of the following personal rights: To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature, such as withholding residents’ money or interfering with daily living functions such as eating, sleeping, or elimination. This requirement was not met as evidenced by: Based on interviews the licensee/ administrator did not protect the personal rights of a resident when a video took place while the resident was on the toilet. This poses an immediate risk to residents in care.the state’s words, verbatim · CDSS document, Apr 15, 2025

Plan of correction: The administrator agrees to provide training to all staff regarding the personal rights of residents residing in a facility.

Allegation investigated: Neglect/Lack of supervision. Facility is understaffed. Staff do not answer call button.

On 04/15/25 Donna Gurriere arrived at the facility unannounced to deliver final findings regarding a complaint that was received on 02/27/25. LPA Gurriere met with Antoya Lee, Administrator Assistant and explained the purpose of the visit. Neglect/Lack of supervision. During the interview process, the administrator, and eight staff persons were interviewed. Documents were obtained to include Physicians Reports, Emergency Information, Appraisals and Needs and Admission Agreements, Incident Reports, Medical Administrative Records (MARs), staff persons names and contact numbers. continued Unsubstantiated During the investigation, it was reported that the resident (Resident 1) has had several falls. It was stated that the resident wants to be independent and tends to want to get up on her own without assistance. Staff reported that the resident has been reminded frequently that she needs to use the call button system when she wants to get up. It was stated that systems have been put in place to assist the resident with ambulating, to include, a stepping pad, physical therapy, chair alarms and the resident’s pendant. It was stated that staff are present at the facility and are available to meet the resident’s needs In addition, it was reported that there was a lack of supervision with incontinence care. All staff reported that the resident is on a toileting schedule and is checked on every two hours and more frequently, as needed. Facility is understaffed. During the interview process, the administrator, and eight staff persons were interviewed. Documents were obtained to include Physicians Reports, Emergency Information, Appraisals and Needs and Admission Agreements, Incident Reports, Medical Administrative Records (MARs), staff persons names and contact numbers. During the investigation, it was reported that at times, it is felt that the facility is understaffed. Overall, it was reported that the resident’s (Resident 1) needs are being met through her Assisted Daily Living (ADLs) tasks to include showering, incontinence care, toileting, dressing, personal hygiene, escorting and transferring. Staff do not answer call button. During the interview process, the administrator, and eight staff persons were interviewed. Documents were obtained to include Physicians Reports, Emergency Information, Appraisals and Needs and Admission Agreements, Incident Reports, Medical Administrative Records (MARs), staff persons names and contact numbers. During the investigation, it was reported that at times it is very busy at the facility; however, the staff are available to answer call buttons in a timely manner. Although the above allegations mentioned may have happened, or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the above findings are Unsubstantiated.the state’s words, verbatim · CDSS document, Apr 15, 2025 · control 59-AS-20250227141645

Type of visit: Required - 1 Year

01/27/2025 at 9:10 AM Licensing Program Analyst (LPA) Sarah Benson arrived at the facility unannounced to conduct a Required-1 Year inspection. LPA met with Antoya Lee Administrator Assistant acting for administrator Chablis Pasquale (cert #5568807740 exp.10-10-2026) and explained the purpose of the visit. Administrator certificate is current. LPA Benson and administrator toured the facility together to ensure the health and safety of residents in care. Areas toured include but are not limited to four (4) resident rooms, common areas, two (2) bathrooms, kitchen, storage areas and back yard. In the areas toured no immediate health, safety, or personal rights violations were observed. Staff and resident files were reviewed. Medications were also reviewed. Medication is locked in a locked closet. The common area was clean, odor-free and in good repair. All bedrooms had required furniture, bedding, and lighting. The bathrooms were clean and in good repair. Cooking/dining equipment and utensils were present. Food appears to be stored and prepared properly. Facility has required (7) seven-day non-perishable and (2) day perishable supply of food. The facility was observed to be at a comfortable temperature. First aid kit fully stocked and ready for emergency use. Fire extinguisher fully charged. Smoke detectors are all operational. Hot water temperature measured within required Title 22 regulations of 105 degrees F and 120 degrees F. All employees requiring background checks are cleared. There is a schedule of activities planned for the clients. All required postings are displayed within the facility. No pools/bodies of water are on the premises. No firearms are on premises. The last disaster drill was conducted and documented on 12-13-24, the facility has been conducting drills every 3 months. LPA interviewed four residents and two staff. The facility is in compliance. No deficiencies are being cited as a result of today’s inspection. A LIC9102, Technical violation is attached. Exit interview conducted and copy of report was provided to administratorthe state’s words, verbatim · CDSS document, Jan 28, 2025

The state marks this report as 2 pages; the online copy we transcribed has 1. You can request the full file from the county licensing office.

Type of visit: Required - 1 Year

On 01/29/2024, Licensing Program Analyst (LPA) Jaynae Boyles, arrived at the facility unannounced to conduct a 1-Year Required Annual Inspection. LPA met with Facility Administrator, Chablis Pasquale and explained the purpose of the visit. LPA Boyles and Administrator toured facility together to ensure health and safety of residents in care. Areas toured include but are not limited to: common areas, resident bedrooms, and common restrooms. LPA observed the facility to be clean, in good repair and odor-free. Each bathroom to have the necessary grab bars, non-skid flooring or shower chair, paper towels, trash can with lids and 20-second hand-washing poster. LPA observed all the resident bedrooms to have the required furnishings, working lights and operational windows with screens. LPA checked the kitchen area for the ability to prepare and store food. Care home has required (2) two-day perishable and (7) seven-day non-perishable food supply on hand. LPA observed knives, cleaning products and other toxins to be locked away and inaccessible to residents. LPA observed the outdoor area and perimeter of the care home to be free of clutter and debris and there appeared to be no potential safety hazards to the residents in care. Smoke detectors and carbon monoxide detector are operational. Fire extinguisher and first aid kit are maintained and ready for emergency use. In the areas toured no immediate health, safety, or personal rights violations were observed. LPA reviewed a total of six (6) residents' files and three (3) staff files. LPA observed the staff files to have all the required documentation. LPA observed two residents to have dementia and not have an annual medical assessment in the file. LPA observed three residents to have bed rails in their room with no medical order in the file and LPA observed two residents to have bed rails in their room and medical orders in the file. Administrator reported that there are orders for the bed rails but that these files could not be located. Administrator stated that annual medical assessments were conducted but that the paperwork was not placed in the file. Administrator did provide LPA some paperwork regarding medical appointments completed for residents. Several topics were discussed. No deficiencies are being cited as a result of today’s inspection. Exit interview conducted and copy of report left at the facility.the state’s words, verbatim · CDSS document, Jan 29, 2024

The state marks this report as 3 pages; the online copy we transcribed has 1. You can request the full file from the county licensing office.