Illustration — no photo of this home on file yet

Amber Grove Place

Large community·Licensed for 70·Chico, California

Licensed since 2012Licence #45002441
  • Care approvals on fileWheelchair · Dementia · Hospice · BedriddenState licensing record · September 27, 2026
  • Typical starting rate$3,500 a monthTypical in Butte County · likely $2,350–$5,200
  • Home sizeLicensed for 70Large care community · a licensed care home (RCFE)
  • Room at the last state visit53 of 70 beds occupiedApril 28, 2026 · not a current opening
  • Ways to payAsk the homeMedi-Cal ALW participation not on file
  • Last state visitSeptember 16, 2026CDSS inspection record

Amber Grove Place is a large care community in Chico — a licensed residential care facility for the elderly (RCFE), the licence category behind “assisted living” and “board and care.” It is licensed for 70 residents since 2012.

Built from CDSS public records · September 27, 2026. Every fact below names its source and date.

Quick answers and the state record

A citation does not make a home unsafe, and an empty file does not make a home good.

Quick answers about Amber Grove Place

Is Amber Grove Place licensed?

The state lists this license as “Licensed,” per CDSS records as of September 27, 2026.

How many residents is Amber Grove Place licensed for?

70 residents — a large community, per CDSS records as of September 27, 2026.

Has Amber Grove Place been cited?

6 Type A and 3 Type B citations since 2012, per CDSS records as of September 27, 2026. Those records count 24 state visits over the same years.

Is Amber Grove Place still open?

This license was on the CDSS roster as of September 28, 2026.

What does Amber Grove Place cost?

$3,500 a month to start is typical in Butte County, likely $2,350–$5,200. This home’s own rate is not on file. Ask: “What is the all-in monthly rate, and what would push it higher?”

Too few nearby homes publish a rate, so this is the typical starting rate 5 communities with 50 or more beds publish in Butte County, with a wider likely range. This home’s own rate is not on file.

Among 5 other homes of a similar licensed size across Butte County that publish a starting rate, the middle half runs $3,188 to $4,181 a month, and the middle figure is $3,500 (n = 5 other homes publishing a starting rate).

Each of those is a home’s own published figure, gathered on its own date in September 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.

A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.

The price is made in the phone call. Nothing here is a quote, an offer or a discount.

A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.

Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.

Does Amber Grove Place take Medi-Cal?

On Medi-Cal’s Assisted Living Waiver: this home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.

Who holds the license?

The license is held by Anthem Chico Management LLC, per CDSS records as of September 27, 2026.

Is there a hospital nearby?

Enloe Rehabilitation Center is 0.8 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.

Can Amber Grove Place keep a resident on hospice?

Hospice care is approved on this license, per CDSS records as of September 27, 2026.

Amber Grove Place license and inspection record

  • Name on the license: “AMBER GROVE PLACE”, per the CDSS roster as of May 25, 2025.
  • License #45002441. The state lists this license as “Licensed,” per CDSS records as of September 27, 2026.
  • Licensed for 70 residents — a large community, per CDSS records as of September 27, 2026.
  • Licensed to Anthem Chico Management LLC, per CDSS records as of September 27, 2026.
  • First licensed in 2012, per CDSS records as of September 27, 2026.
  • 24 state inspection visits since 2012, per CDSS records as of September 27, 2026.
  • 6 Type A and 3 Type B citations on file since 2012, per CDSS records as of September 27, 2026. The same records count 24 state visits in that period.
  • 9 complaints and 9 substantiated allegations on file since 2012, per CDSS records as of September 27, 2026. One complaint can carry several allegations.
  • The most recent state visit on file is September 16, 2026, per CDSS records as of September 27, 2026.
Type A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗

See the state’s own record

Can they support the care needed?

California licenses a home for specific kinds of care. The state’s record lists what this home is approved for; the home’s own answers fill in what changes as needs change.

  • Wheelchair / non-ambulatoryApproved · covers up to 70 residents
  • Dementia / memory careApproved by the state
  • Hospice careApproved by the state
  • BedriddenApproved · covers up to 10 residents

State licensing record · September 27, 2026. An approval may cover specific rooms or residents; it does not establish an opening.

Read the state’s own wording
70 NON-AMBULATORY, OF WHICH 10 MAY BE BEDRIDDEN. HOSPICE WAIVER WITH TOTAL CARE FOR 10. APPROVED FOR DELAYED EGRESS. APPROVED FOR SECURED PERIMETER.

980 - RCFE / LOCKED

CDSS record, verbatim · September 27, 2026

As needs change

  • Medicines

    Level of medication service: reminders only

    Ask: “Who manages the medicines, and what happens when a dose is missed?”

    caring.com · 2026-09-09

  • Staying through hospice

    Hospice waiver on file — care may continue at the end of life

    Ask: “If hospice is needed, can care continue here until the end?”

    State licensing record · September 27, 2026

  • If memory loss develops

    Dementia-care designation on file

    Ask: “Can we read the dementia care disclosure and discuss how daily support works?”

    State licensing record · September 27, 2026

2 more questions to ask the home
  • Two-person transfers or a lift

    Not on file

    Ask: “If two people or a lift are needed to transfer, can the person stay?”

  • Someone awake overnight

    Not on file

    Ask: “Who is awake overnight, and how do residents ask for help?”

Care & day-to-day support

These are the home’s own statements about its day-to-day practice — they are not part of the state licensing record, and the state has not approved or reviewed them.

  • Respite / short-term stays

    Reported on aplaceformom.com · seen September 9, 2026.

  • Building is wheelchair accessible

    Reported on aplaceformom.com · seen September 9, 2026.

  • Level of medication serviceReminders only

    Reported on caring.com · seen September 9, 2026.

  • Diabetes care

    Reported on aplaceformom.com · seen September 9, 2026.

  • Incontinence care

    Reported on aplaceformom.com · seen September 9, 2026.

  • Works with hospice

    Reported on caring.com · seen September 9, 2026.

  • Medication management

    Reported on aplaceformom.com · seen September 9, 2026.

Nights & staffing

  • Nurse coverageNurse on Staff (Part time)

    Reported on caring.com · seen September 9, 2026.

What it costs here

Typical starting rate

$3,500a month to start

Likely $2,350–$5,200

From homes this size in Butte County · this home’s rate is not on file

Likely monthly total

$3,500a month

Likely $2,350–$5,350

With a studio and basic help.

An estimate for planning, not a quote. The price is made in the phone call.

See the full cost breakdownRoom, care and fees · how people pay · how this estimate works
Room
Daily care
Sharing the room
  • Starting monthly rate$3,500likely $2,350–$5,200

    Too few nearby homes publish a rate, so this is the typical starting rate 5 communities with 50 or more beds publish in Butte County, with a wider likely range. This home’s own rate is not on file.

  • Basic help with daily careUsually includedup to $600

    Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (45 California homes publish a care-level range, seen in September 2026).

  • One-time move-in fee$2,000this home · one time

    The home lists this one-time fee on Caring.com, seen September 9, 2026.

Likely monthly totalLikely $2,350–$5,350
$3,500
First monthWith a one-time move-in fee · likely $4,350–$7,350
$5,500
How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
  • Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
  • Medi-Cal Assisted Living WaiverThis home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
  • SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
  • VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
  • Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
  • MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
If the money runs out, what Medi-Cal covers
Avoid surprises on the billWhat changes the price, and what to ask
  • The care level

    Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.

  • What is billed separately

    Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.

  • Move-in costs

    A one-time community fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.

  • Increases

    California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.

  • What is the full monthly cost for the room and care we need, and what does it include?
  • What would the next care level cost, and who decides when it changes?
  • What is billed separately, and is there a one-time fee or deposit at move-in?
  • Is any private-pay period required before another payment program can begin?
How this estimate worksWhy this is a county figure

Too few nearby homes publish a rate, so this is the typical starting rate 5 communities with 50 or more beds publish in Butte County, with a wider likely range. This home’s own rate is not on file.

  • Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
  • Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
  • Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
  • Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
  • We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
  • It cannot see this home’s specials, how it assesses care, or which rooms are open.
Show the 5 nearby homes that publish a rate

Where it is

  • 3049 Esplanade, Chico, CA 95973Address from the public record · September 27, 2026. Confirm the entrance with the home before visiting.

Opening the neighborhood map…

The state record

California inspects every licensed home and publishes what it found. Here are the dated documents and the state’s own words, beside what is typical for homes this size.

Since 2021, the state has filed 16 documents for this home, and its records count 24 visits since 2012. The most recent — a complaint investigation report on April 28, 2026 — closed with the state’s outcome word: “Unsubstantiated.”

On file since
2021
State visits
24
Most recent visit
September 16, 2026
Occupied · April 28, 2026 visit
53 of 70 bedsa count on that day, not an opening

We hold 9 complaint reports the state published for this home, dated December 15, 2022 to April 28, 2026. 9 of the 9 carry the state's recorded outcome word: “Substantiated” (5), “Unfounded” (2), “Unsubstantiated” (2). 9 include the transcribed allegation the state investigated, word for word. Summary composed by computer from the 9 complaint reports below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

Beside homes the same size

  • Type A citations6typical 0
  • Type B citations3typical 1
  • Substantiated allegations9typical 2
  • Total complaints9typical 6

“Typical” is the statewide median across the 1,354 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this licence since 2012.

Year by year
YearVisitsDocumentsSubstantiated202611020253302024331202345220222322021110

The last 36 months — 9 of 16 documents

20261 state visit · 1 document
Apr 28, 2026Complaint investigation reportUnsubstantiated

Allegation investigated: Staff does not ensure adequate supervision is being provided to residents in care Staff did not ensure resident was fully clothed while in care

On April 28, 2026, Licensing Program Analyst (LPA) Kayla Adkison arrived at the facility unannounced for the purpose pf delivering complaint findings. LPA was greeted by Human Resources and Talent Coordinator, Kristi Bracisco, and explained the purpose of the visit. During the visit, there were 53 residents and 7 staff providing direct care. During the course of the investigation, interviews were conducted, observations were made, and pertinent records were reviewed. Continued on LIC 9099-C Unsubstantiated Allegation: Staff does not ensure adequate supervision is being provided to residents in care It was alleged that staff were not providing adequate care and supervision to residents by not regularly checking on residents’ whereabouts in the facility. According to the complaint, a visitor arrived at the facility and staff were unable to locate the resident the visitor was there to meet with. The resident was later located in their room taking a nap. The visitor claimed staff were unable to provide any details regarding the residents’ previous whereabouts and actions. LPA conducted interviews separately with three (3) staff members who were present on the day of the above incident and all of whom stated the allegations were inaccurate. All staff stated that on the day of the incident described above, R1 had just finished their lunch and had indicated to staff that they would prefer to rest in the afternoon, rather than participate in activities as they usually did. A family member of R1 had arrived to the facility and was unable to locate the resident in the activities room or any other common areas. R1’s bedroom door was closed and locked as well to prevent other residents from potentially disturbing R1 during their nap. All staff interviewed noted the family member had arrived during the PM shift change at the facility, thus, when R1’s family member asked several staff where they could find R1, oncoming staff responded with “I don’t know.” S1, who had been at the facility prior to shift change and remained at the facility during the incident, explained to the family member that R1 was in their room and other staff were unaware of R1’s whereabouts as they had just arrived for their shifts. S1 allowed the family member into S1’s room where they were still napping. Although the allegation may have happened, the preponderance of evidence has not been met. Therefore, the allegation is UNSUBSTANTIATED. Continued on LIC 9099-C Allegation: Staff did not ensure resident was fully clothed while in care It was further alleged that staff were not properly assisting R1 with dressing for the day, as indicated in R1’s care plan. LPA conducted interviews separately with three (3) staff members who were present on the day of the above incident and all of whom stated the allegations were inaccurate. Staff were in agreeance that R1 had requested to go to their room to rest following lunch. All staff reported that staff had provided R1 with a shower prior to having R1 lay down in their bed. S1 further reported that R1 had requested to lay down without pants on for comfort and R1’s clothing was placed next to their bed so R1 could be assisted with re-dressing once they had woken up. LPA reviewed facility shower logs and confirmed R1 was provided a shower from an AM shift (6:00 am – 3:00 pm) staff person on the same day as the allegation. Further, facility progress notes indicated that the resident did in fact have a visitor that afternoon, left the facility accompanied by family, and returned to the facility around dinner time where they then returned to their room to rest and watch television. Although the allegation may have happened, the preponderance of evidence has not been met. Therefore, the allegation is UNSUBSTANTIATED. Exit interview conducted. A copy of this report was provided to Executive Director, Stacey Baxter, via email.the state’s words, verbatim · CDSS document, Apr 28, 2026 · control 59-AS-20250626121539
20253 state visits · 3 documents
Nov 18, 2025Facility evaluation reportReport on file

Type of visit: Case Management - Annual Continuation

Licensing Program Analyst (LPA) Michael Hood arrived at the facility unannounced on November 18, 2025 to conduct an annual continuation visit utilizing the inspection tool following the Required-1 Year Inspection conducted on November 6, 2025. LPA conducted an inspection of the care home to ensure compliance with Title 22 regulations. LPA observed eight (8) resident apartments and three (3) common area bathrooms. LPA observed apartments to be properly furnished, with appropriate bedding and lighting. The bathrooms were in sanitary condition, properly maintained, and the hot water temperature was observed to be 118 degrees F. LPA observed the perimeter of the care home to be free of clutter and debris. LPA checked the kitchen area for the ability to prepare and store food. Care home has required (2) two-day perishable and (7) seven-day non-perishable food supply on hand. LPA observed knives, cleaning products and other toxins to be locked away and inaccessible to residents. Smoke detectors and carbon monoxide detectors are hard wired in the care home. Fire extinguishers and first aid kit are maintained and ready for emergency use. LPA reviewed two (2) residents' medications and observed medication storage to be locked away and inaccessible to the residents. As a result of today's visit, no deficiencies were cited per California Code of Regulations, Title 22. Exit interview conducted and copy of report given at the conclusion of this visit.the state’s words, verbatim · CDSS document, Nov 18, 2025
Nov 6, 2025Facility evaluation reportReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Michael Hood arrived at the facility unannounced on November 6, 2025 to conduct a Required-1 Year Inspection utilizing the inspection tool. LPA conducted an inspection of the care home to ensure compliance with Title 22 regulations. LPA reviewed five (5) resident files and five (5) staff files. LPA conducted interviews during inspection. Facility has a current copy of certificate of liability insurance and LPA requested a copy. As a result of this visit, no deficiencies were cited per California Code of Regulations, Title 22. LPA will return at a later time to conduct a tour of the premises and complete annual inspection. Exit interview conducted and copy of report given at the conclusion of this visit.the state’s words, verbatim · CDSS document, Nov 6, 2025
Apr 11, 2025Facility evaluation reportReport on file

Type of visit: Case Management - Incident

On 04/11/2025, Licensing Program Analyst (LPA) Sarah Benson arrived at the facility to conduct an unannounced case management visit in response to an incident report submitted to licensing on 4-4-25 and explained the purpose of the visit. LPA Benson met with Lori Whitburn Clinical Services Director Kristi Bracisco Resident Care Coordinator. LPA Benson reviewed the resident file, medications records and documentation from hospital pertaining to R1’s incident. LPA interviewed staff and the resident. LPA determined that facility took appropriate action in responding to incident on 4-3-25. No deficiencies cited. Exit interview done and copy of report left with the facility. Exit interview conducted.the state’s words, verbatim · CDSS document, Apr 11, 2025
20243 state visits · 3 documents
Sep 19, 2024Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On 09/19/2024, Licensing Program Analyst (LPA) Jaynae Boyles, arrived at the facility unannounced to conduct a 1-Year Required Annual Inspection. LPA met with Facility Administrator, Brenda Reitz and explained the purpose of the visit. LPA Boyles and Administrator toured facility together to ensure health and safety of residents in care. Areas toured include but are not limited to: common areas, resident bedrooms, courtyard, kitchen and common restrooms. LPA observed each bathroom to have the necessary grab bars, non-skid flooring or shower chair, paper towels, trash can with lids and 20-second hand-washing poster. LPA observed the resident bedrooms to have all the required furnishings, working lights/fan and windows with screens. LPA observed medications, chemicals and knives locked inaccessible to residents. LPA observed the water temperature to be within the required range. Facility has a 2-day perishable and a 7-day non-perishable amount of food. LPA observed fire extinguishers, fire detectors, and carbon monoxide detectors. LPA observed a complete emergency first aid kit ready for emergency use. LPA observed a completed emergency disaster plan and emergency disaster drills conducted as required. LPA observed the facility to be clean, in good repair and odor-free. In the areas toured no immediate health, safety, or personal rights violations were observed. LPA reviewed a total of six (6) residents' files and six (6) staff files which contained all of the required documentation. Several topics were discussed. No deficiencies are being cited as a result of today’s inspection. Exit interview conducted and copy of report left at the facility.the state’s words, verbatim · CDSS document, Sep 19, 2024
Apr 23, 2024Complaint investigation reportUnfounded

Allegation investigated: Staff does not monitor resident's change of health. Staff does not ensure resident is adequate fed resulting in resident losing weight. Staff do not ensure resident's grooming needs are being met. Staff do not provide adequate supervision to resident in care.

On 04/23/2024 Licensing Program Analyst Jaynae Boyles made an unannounced visit to the facility and met with Clinical Services Director. The purpose of this visit was to deliver the results of a complaint investigation. During the course of the investigation the administrator, resident, four witnesses and three staff were interviewed. LPA reviewed the following documents: Resident file, visitation log and the staff schedule for the facility. This agency has investigated the complaint alleging Staff does not monitor resident's change of health, Staff does not ensure resident is adequate fed resulting in resident losing weight, Staff do not ensure resident's grooming needs are being met, Staff do not provide adequate supervision to resident in care. We have found the complaint was UNFOUNDED, meaning that the allegation is false, could not have happened, and/or is without a reasonable basis. An exit interview was conducted. A copy of the report was provided to staff. Unfounded LPA investigated, “Staff does not monitor resident's change of health”. All witnesses and staff have stated that there has been no change of condition for the resident since the onset of placement within the facility. LPA investigated, “Staff does not ensure resident is adequate fed resulting in resident losing weight”. All witnesses and staff reported that the resident has not lost any weight since placement within the facility. LPA investigated, “Staff do not ensure resident's grooming needs are being met”. All witness and staff have reported that the residents grooming needs are met by the resident or the facility staff. Family reported that at the onset of placement in the facility the resident was having difficulty saving and the family purchased an electronic shaver for the resident. LPA investigated, “Staff do not provide adequate supervision to resident in care”. All witness report that the resident is receiving adequate supervision at the facility. The staff report that the resident receives assistance when requested.the state’s words, verbatim · CDSS document, Apr 23, 2024 · control 59-AS-20240229113634
Mar 19, 2024Complaint investigation reportSubstantiated

Allegation investigated: Facility failed to follow care plan leading to a resident developing pressure injuries. Facility is retaining residents beyond their level of care. Facility staff are not supervising residents.

On 03/19/24, Donna Gurriere, Licensing Program Analyst (LPA) arrived at the facility unannounced to deliver final findings regarding a complaint that was received on 05/01/23. LPA Gurriere met with Brenda Reitz, Administrator, and explained the purpose of the visit. Facility failed to follow care plan leading to a resident developing pressure injuries. During the interview process, numerous documents were obtained. Documents included the Physician’s Report, Medication Administrative Records (MARs), Home Health records, Hospice records, Resident Care Plan, and Physicians Orders. continued Substantiated continued During the investigation process, management, numerous staff persons, a physician and a nurse were interviewed regarding the resident’s condition. The resident (Resident 1) was not interviewed, as she has since passed away. It was reported that the resident developed several pressure injuries while in care. The following information was provided regarding the resident: On 07/11/22 the resident was seen by her physician, and it was noted that the resident had a skin breakdown in her groin area and topical cream was prescribed. On 07/14/22 the first notation of a breakdown was on the resident’s “bottom.” It was stated in the care notes that the “resident has a sore on her bottom that is getting bad, we are going to rotate her while in bed and please apply cream after toileting.” On 07/17/22 it was documented that the resident had an “open” wound on her coccyx and blisters on her heel. The resident was not seen by the physician until 07/29/22 and at that time, the physician opened the resident to Home Health for wound care. The resident did not get professional medical care from the physician or a home health nurse for numerous days for several pressure injuries. Based on investigation observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, (Title 22), is cited on the attached LIC 9099D. Appeal Rights were explained and provided to the facility representative listed above and an exit interview was conducted. If any of the cited deficiencies are not corrected by the noted due date, civil penalties may be assessed. Facility is retaining residents beyond their level of care. During the interview process, numerous documents were obtained. Documents included the Physician’s Report, Medication Administrative Records (MARs), Home Health records, Hospice records, Resident Care Plan, and Physicians Orders. During the investigation process, management, numerous staff persons, a physician and a nurse were interviewed regarding the resident’s condition. The resident (Resident 1) was not interviewed, as she has since passed away. It was reported that the resident developed several pressure injuries while in care as noted in the above-mentioned report. It was indicated that for numerous days, the resident had several pressure injuries that were not staged by a physician or an appropriately skilled professional, as required. If the licensee chooses to retain a resident with pressure injuries, the licensee shall have the pressure injuries staged and shall ask the licensing agency for an exception to retain the resident if the pressure injuries are a Stage 3 or 4. It is noted that at the time, when the resident had pressure injuries, initially the resident was not receiving home health care or hospice services for several days. It was determined that the facility failed to obtain an exception for the resident when it was determined that the resident had pressure injuries (unstaged), which is a prohibited and/or restricted health condition. According to the Mayo Clinic a pressure ulcer is, “A localized injury to the skin and /or underlying tissue usually over a bony prominence, as a result of pressure, or pressure in combination with shear”. The National Pressure Ulcer Advisory Panel (NPUAP) advises that “Unstageable wounds are either Stage 3 or 4 ulcers that cannot definitively be placed in either of these stages due to eschar (dry scab or mass of dead tissue covering a wound) that obstructs clear observation of the wound. Therefore, by general medical consensus, a wound diagnosed as an unstageable wound is either a Stage 3 or 4 wound and, as such, is to be treated as a prohibited health condition.” Based on investigation observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, (Title 22), is cited on the attached LIC 9099D. Appeal Rights were explained and provided to the facility representative listed above and an exit interview was conducted. If any of the cited deficiencies are not corrected by the noted due date, civil penalties may be assessed. Facility staff are not supervising residents. During the interview process, numerous documents were obtained. Documents included the Physician’s Report, Medication Administrative Records (MARs), Resident Care Plan, and Physicians Orders. During the investigation process, management, and numerous staff persons, were interviewed. The resident (Resident 2) was not interviewed, as he has since passed away. It was reported that the resident was a fall risk. Physical therapy was brought in for the resident between November-December 2022 and documented that the resident improved in his ability to ambulate with a walker but was noted “as ambulating with a standby assist.” Prior to the resident’s fall on 06/12/22, the resident had five falls documented between 01/22-05/23/22. The resident was sent to the hospital for the fall on 05/23/22 with a hematoma to his forehead. The charting notes state that the resident was very unsteady, was wandering (as usual) and needed repeat reminders to use his walker. On 06/12/22 the resident was sent to the hospital after sustaining an unwitnessed fall in the hallway of the facility. The resident was diagnosed with and underwent surgery to repair a left femoral neck fracture. Some staff reported that the resident had a shuffled step, was unsteady with his walker or would walk very rapidly with his walker and needed an escort or additional supervision. However, other staff reported that the resident only needed reminders to use his walker but was otherwise able to ambulate without assistance. It was reported that the facility was unable to provide a fall risk care plan that was updated prior to 06/12/22. When a resident is at fall risk, the facility shall complete a fall risk care plan for the resident. There was no written fall risk care plan addressing the resident’s falls. Based on investigation observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, (Title 22), is cited on the attached LIC 9099D. Appeal Rights were explained and provided to the facility representative listed above and an exit interview was conducted. If any of the cited deficiencies are not corrected by the noted due date, civil penalties may be assessed. An immediate civil penalty in the amount of $500.00 assessed for R2 sustaining a serious bodily injury while in care at this facility. During the investigation process, management, numerous staff persons, a physician and others were interviewed. It was reported that the resident (Resident 1) had severe dementia, anxiety issues and quit wanting to eat. The resident had pneumonia right before she had pressure wounds. The resident’s physician reported that once a resident contracts an infection like pneumonia, it can be very hard to come back from. The resident’s death certificate stated the cause of death as Cardiopulmonary Arrest with Nutritional Deficiency, Anorexia and Dementia as underlying causes. It was stated that there was not a preponderance of evidence found to substantiate that the resident’s death was a result of the pressure injury or neglect. It was reported that the resident (Resident 2) had an unwitnessed fall at the facility and suffered a left femoral neck fracture. After surgery, the resident was transferred to a Post-Acute Skilled Nursing facility for rehabilitation and while there, suffered another fall. The resident was transferred to the hospital with confusion, lethargy, and laceration. In addition, scans showed another fracture and concern for a possible subarachnoid hemorrhage. It cannot be substantiated that the resident’s death was a result of neglect or lack of care and supervision on the part of the facility. A facility staff was working while intoxicated. During the investigation process, management, and numerous staff persons, were interviewed. The residents were not interviewed due to their dementia status. It was reported that there could have been a person that came to the facility to work and was allegedly intoxicated. Another staff person contacted management to advise of the allegation. The manager arrived at the facility and as a precaution, requested that the staff person in question be sent home. It was stated that after the incident, the staff person was terminated from her position. It was reported that there was not an issue with resident care during the time of the incident. The facility is unsanitary. During the investigation process, management, and numerous staff persons, were interviewed. The residents were not interviewed due to their dementia status. The allegation was stated to report that soiled adult briefs are left unattended in resident rooms and that sheets are not changed when soiled. Overall, staff reported that the staff bag up the soiled adult briefs and dispose of them in designated trash cans. In addition, it was reported that sheets are changed as needed and when soiled. Facility staff are not meeting residents’ hygiene needs. During the investigation process, management, and numerous staff persons, were interviewed. The residents were not interviewed due to their dementia status. It was reported by nearly all staff persons that they are meeting the residents’ hygiene needs, as they follow a showering schedule. Staff reported that if a resident refuses to shower, they will try again later. It was stated that some of the residents will refuse their shower day, which is the resident’s right to do so. Facility runs out of supplies. During the investigation process, management, and numerous staff persons, were interviewed. The residents were not interviewed due to their dementia status. The allegation indicated that the facility does not have enough disposable wet wipes available when changing the adult briefs of residents. An inventory list was obtained and reviewed, and the list indicated that the facility is ordering wet wipes to use on the residents. Overall, staff confirmed that wet wipes are available when changing a resident and providing care and supervision. Although the above allegations mentioned may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and all of the above findings are Unsubstantiated.the state’s words, verbatim · CDSS document, Mar 19, 2024 · control 59-AS-20230501133628

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87464(d) · Plan of correction due date: Mar 20, 2024

Basic Services - A facility need not accept a particular resident for care. However, if a facility chooses to accept a particular resident for care, the facility shall be responsible for meeting the resident's needs as identified in the pre-admission appraisal specified in Section 87457, Pre-admission Appraisal and providing the other basic services specified below, either directly or through outside resources. This requirement was not met as evidenced by: Based on interviews by numerous persons, and records reviewed, the licensee did not ensure that the resident received care in a timely manner for her pressure injuries. This poses an immediate risk to residents in care.the state’s words, verbatim · CDSS document, Mar 19, 2024

Plan of correction: The administrator agrees to submit to the licensing agency how this type of deficiency will be avoided in the future.

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87616(a) · Plan of correction due date: Mar 20, 2024

Exceptions for Health Conditions As specified in Section 87209, Program Flexibility, the licensee may submit a written exception request if he/she agrees that the resident has a prohibited and/or restrictive health condition but believes that the intent of the law can be met through alternative means. This requirement was not met as evidenced by: Based on interviews by numerous persons, and records reviewed, the licensee did not ensure that an exception was in place for a resident that had pressure injuries. This poses an immediate risk to residents in care.the state’s words, verbatim · CDSS document, Mar 19, 2024

Plan of correction: The administrator agrees to submit to the licensing agency a statement that she understands the requirement to request an exception when a resident is staged with a pressure wound, Stage 3 or 4.

From the deficiency page — Deficiency type: Type A · Section cited: HSC 1569.269(a)(6) · Plan of correction due date: Mar 20, 2024

Enumerated rights; severability (a) Residents of residential care facilities for the elderly shall have all of the following rights: (6) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement was not met as evidenced by interviews and documentation review. The licensee failed to comply with the regulation cited above. A fall risk care plan was not in place. This poses an immediate health and safety risk to residents in care.the state’s words, verbatim · CDSS document, Mar 19, 2024

Plan of correction: The administrator agrees to assess all residents that are a fall risk. Training shall be provided to care providers regarding prevention practices of residents that are a fall risk. The administrator agrees to submit to the licensing agency the materials used to train the care providers and a sign in sheet of those that were trained. An immediate civil penalty in the amount of $500.00 assessed for R2 sustaining a serious bodily injury while in care at this facility.

20232 state visits · 2 documents
Oct 24, 2023Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On 10/24/2023, Licensing Program Analyst (LPA) Jaynae Boyles, arrived at the facility unannounced to conduct a 1-Year Required Annual Inspection. LPA met with Exclusive Director, Brenda Reitz, and explained the purpose of the visit. LPA conducted an inspection of the facility to ensure compliance with Title 22 regulations. LPA observed the facility to be clean, in good repair and odor-free. LPA observed bedrooms to be properly furnished, with appropriate bedding and lighting. The bathrooms were in sanitary condition, properly maintained, and the hot water temperature was observed to be 115 degrees F. Each bathroom to have the necessary grab bars, non-skid flooring or shower chair, paper towels, trash can with lids. LPA checked the kitchen area for the ability to prepare and store food. Facility has required (2) two-day perishable and (7) seven-day non-perishable food supply on hand. LPA observed knives, cleaning products and other toxins to be locked away and inaccessible to residents. LPA observed the outdoor area and perimeter of the facility to be free of clutter and debris and there appeared to be no potential safety hazards to the residents in care. Smoke detectors and carbon monoxide detector are operational. Fire extinguisher and first aid kit are maintained and ready for emergency use. LPA checked medication storage and found medication to be locked away and inaccessible to the residents. LPA reviewed (5) resident files and also reviewed six (6) staff files. As a result of this visit, no deficiencies were cited per California Code of Regulations, Title 22. Exit interview conducted and copy of report given at the conclusion of this visit.the state’s words, verbatim · CDSS document, Oct 24, 2023
Oct 18, 2023Complaint investigation reportSubstantiated

Allegation investigated: Resident sustained injuries due to lack of supervision.

LPA Hiratsuka conducted this visit to deliver the results of the investigation above. LPA met with Brenda Reitz, Executive Director, and spoke to Tara Killinger, Vice President of Operations on the phone. During the course of the investigation the executive director, former staff, and current staff were interviewed. Medical records and facility records were reviewed. The resident in question had several falls during the duration of the time at the facility. Per the regulations the resident shall be accessed each time there a change in condition and written plans of care shall be adjusted accordingly. Record reviews show this did not happen. Interviews showed interventions were discussed but they were not implemented and there is no documentation stating why the interventions were not implemented. Substantiated Title 22 Regulations, Report Requirements state: A written report shall be submitted to the licensing agency and to the person responsible for the resident within seven days of the occurrence of any of the events specified in (A) through (D) below. This report shall include the resident's name, age, sex and date of admission; date and nature of event; attending physician's name, findings, and treatment, if any; and disposition of the case. The facility produced documentation they spoke to the responsible party. There was another person related to the resident who requested the written report and wanted the same incident report that was submitted to Community Care Licensing Division. Title 22 Regulations state the information is to be released to the responsible party only and not a third party. There was no written consent produced from the responsible party to allow the third party to receive the information. Also, Title 22 Regulations does not state the incident report submitted to Community Care Licensing Division shall match the one released to the responsible party. LPA discussed with Executive Director Brenda Reitz, and Tara Killinger, Vice President of Operations about reporting requirements and what may or may not be released. Because LPA cannot prove or disprove what is required to be reported to responsible parties and what was discussed for this incident, the allegation is unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED. An exit interview was conducted. A copy of the report was provided to facility executive director Brenda Reitz. The fall in question occurred in May 2023. The caregiver went to check on the resident in the morning and the resident did not want to get up. Per the facility report, about an hour later a housekeeper heard the resident yelling for help and that is the fall that resulted in the injury. The written care of plan did not indicate how frequently the resident needed to be checked on and there were no fall prevention interventions specific to the resident in question. As a result of this investigation, the Department finds the allegation above to be Substantiated. A finding that the complaint is Substantiated means that the allegations are valid because the preponderance of the evidence standard has been met. Deficiencies cited on the LIC 9099-D, per Title 22 Regulations. At the time of the complaint visit, an immediate civil penalty of $500 shall be assessed for a violation of California Code of Regulations Section 87463(a). The licensee was informed that a civil penalty was under review and may be assessed at a future date according to Health and Safety Code 1569.49. Exit interview conducted. A copy of the report has been issued. Appeal Rights provided. Brenda Reitz signature on this report acknowledges receipt of the Appeal Rightsthe state’s words, verbatim · CDSS document, Oct 18, 2023 · control 59-AS-20230530143145

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87463(a) · Plan of correction due date: Oct 19, 2023

Reappraisals. The pre-admission appraisal shall be updated, in writing as frequently as necessary to note significant changes and to keep the appraisal accurate. The reappraisals shall document changes in the resident's physical, medical, mental, and social condition. Based on observation and document review it was determined that the licensee failed to ensure the appraisal was updated and the written plan of care and after each fall. This poses a potential health and safety risk to residents in care.the state’s words, verbatim · CDSS document, Oct 18, 2023

Plan of correction: By 10/19/2023, the licensee shall submit in writing a facility fall prevent plan that shall at minimum include documentation of meetings with responsible parties, documenting change of conditions, discussion of fall prevent measures with responsible party, and overall documentation of the resident. IMMEDIATE $500 CIVIL PENALTY ISSUED.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedthere was not enough evidence to prove a violation occurred — not a finding of wrongdoingUnfoundedthe evidence showed the allegation was false, could not have happened, or had no reasonable basisType A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗

An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents and the questions below stand in their place.

Life here

Rooms, meals, the rhythm of a day, faith and language, pets and house rules — as the home describes them. Tap any detail for its source and date; nothing here is graded.

Find a detail about life at this home.

Rooms & the spaces they will use

  • Room typesSemi-Private · Private · Companion · Deluxe Suites

    Semi-Private — reported on aplaceformom.com · seen September 9, 2026.

    Private · Companion · Deluxe Suites — reported on caring.com · seen September 9, 2026.

  • LaundryDone by staff

    Reported on aplaceformom.com · seen September 9, 2026.

  • Wifi

    Reported on aplaceformom.com · seen September 9, 2026.

  • Roll-in / accessible shower

    Reported on aplaceformom.com · seen September 9, 2026.

  • Visitor parking

    Reported on aplaceformom.com · seen September 9, 2026.

  • Air conditioning in the room

    Reported on aplaceformom.com · seen September 9, 2026.

  • AmenitiesSpecial Dining Programs · Game Room · Fitness Center · Arts and Crafts Center · Piano or Organ · Beautician

    Reported on aplaceformom.com · seen September 9, 2026.

  • Cable or satellite TV

    Reported on aplaceformom.com · seen September 9, 2026.

  • Housekeeping

    Reported on aplaceformom.com · seen September 9, 2026.

  • Kitchenette in the unit

    Reported on aplaceformom.com · seen September 9, 2026.

  • Salon or barber

    Reported on aplaceformom.com · seen September 9, 2026.

  • Bath tubs

    Reported on aplaceformom.com · seen September 9, 2026.

Meals, preferences & familiar food

  • Dining styleRestaurant style

    Reported on aplaceformom.com · seen September 9, 2026.

  • Vegetarian or vegan optionsVegan · Vegetarian

    Reported on aplaceformom.com · seen September 9, 2026.

  • All-day or flexible dining

    Reported on aplaceformom.com · seen September 9, 2026.

  • Family may eat with the resident

    Reported on aplaceformom.com · seen September 9, 2026.

  • Meals provided

    Reported on aplaceformom.com · seen September 9, 2026.

  • Professional chef

    Reported on aplaceformom.com · seen September 9, 2026.

  • Places to eat on sitePrivate Dining Room

    Reported on aplaceformom.com · seen September 9, 2026.

Activities & the rhythm of a day

  • Exercise or fitness programYoga / Chair Yoga · Stretching Classes · Qi Gong · Tai Chi · Wii Bowling

    Reported on aplaceformom.com · seen September 9, 2026.

  • Trips outside the home

    Reported on aplaceformom.com · seen September 9, 2026.

  • Religious services at the home

    Reported on aplaceformom.com · seen September 9, 2026.

  • Religious services off site

    Reported on aplaceformom.com · seen September 9, 2026.

  • Intergenerational programs

    Reported on aplaceformom.com · seen September 9, 2026.

Faith, culture & language

  • Clergy or chaplain visits

    Reported on aplaceformom.com · seen September 9, 2026.

  • Languages spoken by caregiversEnglish · Spanish

    Reported on aplaceformom.com · seen September 9, 2026.

Pets, routines & independence

  • Residents may bring a petReported no

    Reported on caring.com · seen September 9, 2026.

  • Pet types allowedCats · Dogs

    Reported on aplaceformom.com · seen September 9, 2026.

Visiting & staying involved

  • Public transit access claimed

    Reported on aplaceformom.com · seen September 9, 2026.

Before you call

Ask every home the same questions — the state’s record does not answer these. Keep the ones that matter and they travel with your saved homes.

  1. What is included in the monthly rate, and what costs extra?
  2. Who is awake overnight, and how do residents ask for help?
  3. Which rooms does the non-ambulatory approval cover, and what transfer support is provided?
  4. What could change whether someone can stay here?
  5. Can we see a bedroom and share a meal during a visit?

Other homes nearby

The nearest licensed homes in Butte County, closest first. Every listed home appears on the same terms.

Explore Butte County