The Heights Inn

Type of visit: Required - 1 Year

Licensing Program Analysts (LPAs) Cynthia Chan and Jewel Baptiste conducted the unannounced annual inspection. LPA met with the house manager, Cynthia Tadeo, and explained the purpose of the visit. The facility is licensed for 9 non-ambulatory residents, ages 60 and over. There is a hospice waiver approved for (5) residents. There are currently (7) residents residing at the facility. LPA inspected the facility using the Compliance and Regulatory Enforcement (CARE) tools. The facility has 6 bedrooms with private bathrooms, one guest restroom, living room, dining room, common area, kitchen, staff office, laundry, and a detached garage. No swimming pool or bodies of water on the premises. No items obstructing the walkways. Smoke and carbon monoxide detectors are interconnected and a fire alarm system connected to the fire department. Facility has sprinklers throughout the home. Knives and cleaning solutions are locked and inaccessible to the residents. The hot water temperature is measured within the required range of 105-120 degrees F. LPA reviewed (3) personnel files. Administrator certificate expires on 5/1/27. Staff are fingerprint cleared and associated to the facility. Staff have current CPR & First Aid certificates. LPA reviewed seven (7) resident files and their medications. Files have the medical assessment, TB test results, and Needs/Services Plan. LPA issued technical violations for medical assessments and reappraisal. Medications are being administered as prescribed. The current Emergency Disaster Plan is posted and fire drills are conducted. No deficiency issued today. An exit interview was held and a copy of this report, along with appeal rights, was given to C. Tadeo.the state’s words, verbatim · CDSS document, Mar 24, 2026

The state marks this report as 3 pages; the online copy we transcribed has 2. You can request the full file from the county licensing office.

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Jose Villalobos conducted an unannounced Required- 1 year visit using the full Care Compliance and Regulatory Enforcement (CARE) Tools. The purpose of the visit was explained to staff Cynthia Tadeo. The following domains were completed: Infection Control: Infection control practices and Personal Protective Equipment (PPEs) were observed. COVID-19 screening is no longer in place. An Infection Control Plan was observed Physical Plant/Environment Safety: The facility is located in a residential neighborhood. The facility includes a staff office, laundry room, dining area, common area/TV room, staff bathroom, (6) residents bedrooms and (6) resident bathrooms and a detached garage. The interior and exterior physical plant was inspected. Exit doors are free of any obstruction. There are no bodies of water in the facility. Water temperature readings measured within title 22 regulations. Operational Requirements: A current Plan of Operation was observed. Fire clearance approved for (9) residents with age range 60 and over. Clearance is approved for up to (9) Non-ambulatory and has an approved hospice waiver for up to five (5) residents. Facility has an active liability insurance. Copy was collected and reviewed Personnel Records - Staff Training: Administrator on file is current. Administrator certificate is currently active Four (4) staff files were reviewed. Required documents observed for files reviewed. Staffing: Sufficient staff observed during visit Night Shift staff sufficient. Continued on LIC 809-C Resident Records - Incident Reports: A total of Five (5) resident files were reviewed. Required documents observed Resident Rights - Information Required postings observed Facility provides internet services to residents in care Food Service: Sanitation practices and kitchen cleanliness was observed. Kitchen has utensils for clients to use and to store their meals Planned Activities: Sufficient space to accommodate both indoor and outdoor activities was observed. Activities supply observed Incident Medical and Dental: Emergency transportation available First Aid Kid observed Five (5) Resident medications were reviewed. Disaster Preparedness: Emergency and Disaster Plan observed Emergency drill last conducted 1/10/2025 Residents with Special Health Needs: Needs and Services Plans are on file for all residents. There are no residents receiving home health services Currently One (1) Resident is on hospice. Hospice service agreement observed Inspection Tool was completed and per Title 22 there are no deficiencies being cited on todays visit. Exit interview conducted. Copy of this report was provided.the state’s words, verbatim · CDSS document, Feb 25, 2025

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Jose Villalobos conducted an unannounced Required- 1 year visit using the full Care Compliance and Regulatory Enforcement (CARE) Tools. The purpose of the visit was explained to caregiver Diana Gonzalez and the facility administrator Jesse Quezada arrived shortly after. The following 12 (CARE) tool domains were utilized during the inspection: Infection Control: Infection Control Practices and Personal Protective Equipment (PPE) supplies were observed. Facility Staff still practice hand washing and wear mask in the facility. The facility has submitted a COVID-19 Mitigation Plan and Infection Control Plan was collected and reviewed during this visit. Operational Requirement: The facility is licensed for (9) residents with age range 60 and over. 9 Non-ambulatory and hospice waiver for five (5). Currently, the facility has two (2) hospice waiver residents, One (1) with home health. The facility has a Dementia Care Plan in the Plan of Operation. A Hospice Waiver is approved for up to (5) residents. All residents in the facility are non-ambulatory. Facilities liability insurance was reviewed and copy collected. Physical Plant and Environmental Safety: The facility is located in a residential neighborhood. The facility includes a staff office, laundry room, dining area, common area/TV room, staff bathroom, (6) residents bedrooms and (6) resident bathrooms and a detached garage.LPA inspected the bathrooms, each bathroom is clean, sanitary and in a good working condition. Each bathroom has the required grab bar and non-skid mat. The hot water in all resident bathroom are tested within the Title 22 regulation. All the cleaning supplies and chemicals are stored and locked inaccessible to residents. The extra linen and towels were observed. Carbon monoxide and Smoke detectors tested and operational. No bodies of water observed. Staffing: The facility has sufficient staffing in the facility. The facility has at least one person to have updated First Aid and CPR training certificate. Continued on LIC 809-C Personnel Records-Training Information: All the staff work in the facility are over 18 yeas old and background checked and associated with the facility. (4) Staff files were reviewed. Required documents observed. Administrator Certificate is current. Resident's right/Information: Required posting were observed such as the complaint poster from LTCO and CCL ,as well as the resident personal right and theft and loss policy. The facility also has internet service available to residents in care. Planned Activities: The facility has a sufficient space to accommodate both indoor and outdoor activities. Food Service: The facility has sufficient food supply for two days perishable and seven days non-perishable food in the facility. Currently there's no resident is on a modified diet that prescribed by the doctor. Incidental Medical and Dental: LPA reviewed four (4) Resident medications. The medication in the facility is centrally stored and locked inaccessible to residents in care. First aid kid and Manual observed. Resident's Record-Incident Reports: A total of four (4) resident files were reviewed. Required documents were observed. There are no residents with dementia diagnosis Disaster Preparedness: The updated Emergency and Disaster Plan LIC 610E is in place and posted on the wall. It is updated yearly. Emergency drills conducted quarterly. Residents with Special Health Needs: Two (2) residents receive hospice care. Half and Full bed rails for mobility assistance were observed. (1) Resident receives Home Health Services. Hospice Care and Home Health Service Folders were observed and reviewed. No Residents have prohibited health condition. Per California Code of Regulations, Title 22, no deficiencies are being cited today. (3) Residents had camera monitors in their rooms provided by families. LPA requested staff to remove cameras and provide the Department an exception request for each individual who wants to have a camera in their rooms. The department will review requests for each individual and provide an approval or refusal. Exit interview was conducted and a copy of this report was provided.the state’s words, verbatim · CDSS document, Apr 11, 2024