Illustration — no photo of this home on file yet
The Cottages at Artesia
Large community·Licensed for 55·Buena Park, California
- Care approvals on fileWheelchair · Dementia · HospiceState licensing record · September 13, 2026
- Estimated starting rate$3,450 a monthCovelight estimate · likely $2,650–$4,350
- Home sizeLicensed for 55Large care community · a licensed care home (RCFE)
- Room at the last state visit50 of 55 beds occupiedJuly 16, 2025 · not a current opening
- Ways to payMedi-Cal ALW acceptedDHCS participant list · August 9, 2026
- Last state visitJanuary 7, 2026CDSS inspection record
The Cottages at Artesia is a large care community in Buena Park — a licensed residential care facility for the elderly (RCFE), the licence category behind “assisted living” and “board and care.” It is licensed for 55 residents since 2022. Bedridden care is not on file.
Built from CDSS public records · September 13, 2026. Every fact below names its source and date.
Quick answers and the state record
A citation does not make a home unsafe, and an empty file does not make a home good.
Quick answers about The Cottages at Artesia
Is The Cottages at Artesia licensed?
The state lists this license as “Licensed,” per CDSS records as of September 13, 2026.
How many residents is The Cottages at Artesia licensed for?
55 residents — a large community, per CDSS records as of September 13, 2026.
Has The Cottages at Artesia been cited?
0 Type A and 0 Type B citations since 2022, per CDSS records as of September 13, 2026. Those records count 16 state visits over the same years.
Is The Cottages at Artesia still open?
This license was on the CDSS roster as of September 28, 2026.
What does The Cottages at Artesia cost?
$3,450 a month to start is a Covelight estimate, likely $2,650–$4,350. This home’s own rate is not on file. Ask: “What is the all-in monthly rate, and what would push it higher?”
Covelight’s estimate starts from the rates 12 communities with 50 or more beds within 5 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.
Among 64 other homes of a similar licensed size across Orange County that publish a starting rate, the middle half runs $3,333 to $5,895 a month, and the middle figure is $4,498 (n = 64 other homes publishing a starting rate).
Each of those is a home’s own published figure, gathered on its own date in September 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.
A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.
The price is made in the phone call. Nothing here is a quote, an offer or a discount.
A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.
Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out. What Medi-Cal’s Assisted Living Waiver covers in a care home.
Does The Cottages at Artesia take Medi-Cal?
On Medi-Cal’s Assisted Living Waiver: this home appears on the DHCS participation list, August 9, 2026. Confirm eligibility and current participation with the program. The waiver pays for care services, not room and board.
Who holds the license?
The license is held by The Cottages at Artesia LLC, per CDSS records as of September 13, 2026. See the homes licensed to The Cottages at Artesia LLC — at least 2 on the state roster.
Is there a hospital nearby?
La Palma Intercommunity Hospital is 2.8 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.
Can The Cottages at Artesia keep a resident on hospice?
Hospice care is approved on this license, covering up to 25 residents, per CDSS records as of September 13, 2026.
The Cottages at Artesia license and inspection record
- Name on the license: “COTTAGES AT ARTESIA, THE”, per the CDSS roster as of May 25, 2025.
- License #306005999. The state lists this license as “Licensed,” per CDSS records as of September 13, 2026.
- Licensed for 55 residents — a large community, per CDSS records as of September 13, 2026.
- Licensed to The Cottages at Artesia LLC, per CDSS records as of September 13, 2026.
- First licensed in 2022, per CDSS records as of September 13, 2026.
- 16 state inspection visits since 2022, per CDSS records as of September 13, 2026.
- 0 Type A and 0 Type B citations on file since 2022, per CDSS records as of September 13, 2026. The same records count 16 state visits in that period.
- 4 complaints and 0 substantiated allegations on file since 2022, per CDSS records as of September 13, 2026. One complaint can carry several allegations.
- The most recent state visit on file is January 7, 2026, per CDSS records as of September 13, 2026.
California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗
Can they support the care needed?
California licenses a home for specific kinds of care. The state’s record lists what this home is approved for; the home’s own answers fill in what changes as needs change.
- Wheelchair / non-ambulatoryApproved · covers up to 55 residents
- Dementia / memory careApproved by the state
- Hospice careApproved · covers up to 25 residents
- BedriddenNot on file · ask the home
State licensing record · September 13, 2026. An approval may cover specific rooms or residents; it does not establish an opening.
Read the state’s own wording
AGE RANGE 60 AND OVER. APPROVED FOR FIFTY-FIVE (55) NON-AMBULATORY. APPROVED HOSPICE WAIVER FOR 25.
983 - RCFE / DEMENTIA
CDSS record, verbatim · September 13, 2026
As needs change
- Staying through hospice
Hospice waiver on file · covers up to 25 — care may continue at the end of life
Ask: “If hospice is needed, can care continue here until the end?”
State licensing record · September 13, 2026
- If memory loss develops
Dementia-care designation on file
Ask: “Can we read the dementia care disclosure and discuss how daily support works?”
State licensing record · September 13, 2026
3 more questions to ask the home
- Two-person transfers or a lift
Not on file
Ask: “If two people or a lift are needed to transfer, can the person stay?”
- Someone awake overnight
Not on file
Ask: “Who is awake overnight, and how do residents ask for help?”
- Medicines
Not on file
Ask: “Who manages the medicines, and what happens when a dose is missed?”
Care & day-to-day support
These are the home’s own statements about its day-to-day practice — they are not part of the state licensing record, and the state has not approved or reviewed them.
Respite / short-term stays
Reported on aplaceformom.com · seen September 9, 2026.
Medication management
Reported on aplaceformom.com · seen September 9, 2026.
Diabetes care
Reported on aplaceformom.com · seen September 9, 2026.
Incontinence care
Reported on aplaceformom.com · seen September 9, 2026.
What it costs here
Covelight estimate
$3,450a month to start
Likely $2,650–$4,350
From 12 nearby homes that publish rates · this home’s rate is not on file
Likely monthly total
$3,450a month
Likely $2,650–$4,550
With a studio and basic help.
An estimate for planning, not a quote. The price is made in the phone call.
See the full cost breakdownRoom, care and fees · how people pay · how this estimate works
Starting monthly rate$3,450likely $2,650–$4,350
Covelight’s estimate starts from the rates 12 communities with 50 or more beds within 5 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.
Basic help with daily careUsually includedup to $600
Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (45 California homes publish a care-level range, seen in September 2026).
One-time move-in fee$2,000one time · likely $0–$4,000
Homes that list a one-time entry or community fee charge a median of $2,000 (134 California listings; middle half $1,000–$4,000). Many homes list none — ask.
- Likely monthly totalLikely $2,650–$4,550
- $3,450
- First monthWith a one-time move-in fee · likely $3,250–$7,750
- $5,450
How people payOn the Medi-Cal waiver list · private pay, SSI/SSP, veterans, insurance
- Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
- Medi-Cal Assisted Living WaiverThis home appears on the DHCS participation list, August 9, 2026. Confirm eligibility and current participation with the program. The waiver pays for care services, not room and board. For a resident on SSI/SSP, California’s 2026 standard sends $1,444.07 a month to the home for room and board.
- SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
- VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
- Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
- MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
Avoid surprises on the billWhat changes the price, and what to ask
- The care level
Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.
- What is billed separately
Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.
- Move-in costs
A one-time community fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.
- Increases
California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.
- What is the full monthly cost for the room and care we need, and what does it include?
- What would the next care level cost, and who decides when it changes?
- What is billed separately, and is there a one-time fee or deposit at move-in?
- Is any private-pay period required before another payment program can begin?
How this estimate worksWithin 25% for 7 in 10 homes in testing
Covelight’s estimate starts from the rates 12 communities with 50 or more beds within 5 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.
12 homes like this within 5 miles publish starting rates mostly between $1,500–$5,200.
- Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
- Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
- Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
- Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
- We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
- It cannot see this home’s specials, how it assesses care, or which rooms are open.
Show the 12 nearby homes behind this estimate
- Fullerton VillaFullerton · 2.0 mi · Large community$1,200Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
- Ivy Park at La PalmaLa Palma · 2.4 mi · Large community$4,495Listed on A Place for Mom · seen September 9, 2026
- Discovery Commons WhittierWhittier · 3.4 mi · Large community$3,970Listed on A Place for Mom · seen September 9, 2026
- Anaheim Crown PlazaAnaheim · 3.4 mi · Large community$2,250Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
- Palms Retirement CenterFullerton · 3.5 mi · Large community$2,800Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
- Emerald CourtAnaheim · 3.5 mi · Large community$3,500Listed on Seniorly · seen September 9, 2026
- Karlton Residential Care CenterAnaheim · 3.9 mi · Large community$5,500Listed on Seniorly · memory care shared bedroom · seen September 9, 2026. We don’t have this home’s dementia-care disclosure. California requires a home that advertises dementia care to describe that care in writing when you ask.
- Oakmont of FullertonFullerton · 4.1 mi · Large community$5,295Listed on Seniorly · seen September 9, 2026
- Sunnycrest Senior LivingFullerton · 4.2 mi · Large community$3,000Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
- New Horizon LodgeStanton · 4.4 mi · Large community$1,700Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
- Harbor Heights Assisted Living and Memory CareAnaheim · 4.7 mi · Large community$2,700Listed on AssistedLiving.com · seen September 9, 2026
- Whittier Glen Assisted LivingWhittier · 4.8 mi · Large community$1,550Listed on Seniorly · assisted living · seen September 9, 2026
Where it is
- 6041 Kingman Avenue, Buena Park, CA 90621Address from the public record · September 13, 2026. Confirm the entrance with the home before visiting.
Opening the neighborhood map…
The state record
California inspects every licensed home and publishes what it found. Here are the dated documents and the state’s own words, beside what is typical for homes this size.
Since 2021, the state has filed 15 documents for this home, and its records count 16 visits since 2022. The most recent is a facility evaluation report, dated January 7, 2026.
- On file since
- 2021
- State visits
- 16
- Most recent visit
- January 7, 2026
- Occupied · July 16, 2025 visit
- 50 of 55 bedsa count on that day, not an opening
We hold 4 complaint reports the state published for this home, dated September 14, 2023 to July 16, 2025. 4 of the 4 carry the state's recorded outcome word: “Unsubstantiated” (4). 4 include the transcribed allegation the state investigated, word for word. Summary composed by computer from the 4 complaint reports below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
Beside homes the same size
- Type A citations0typical 0
- Type B citations0typical 1
- Substantiated allegations0typical 2
- Total complaints4typical 6
“Typical” is the statewide median across the 1,354 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this licence since 2022.
Year by year
The last 36 months — 12 of 15 documents
Jan 7, 2026Facility evaluation reportReport on file
Type of visit: Required - 1 Year
Licensing Program Analyst (LPA) Hanna Gough made an unannounced visit to the facility for the purpose of conducting the required annual inspection. LPA was greeted and granted entry by staff. LPA met with Administrator (AD) Aurelia Olais and discussed the purpose of the visit. The facility has two buildings, resident bedrooms, resident restrooms, kitchen, dining room, activities room, laundry room and outdoor patio. LPA observed residents watching tv, engaging in activities and eating lunch during the inspection. All resident bedrooms had the required components and furnishings. LPA observed the resident restrooms to be stocked with toilet paper and paper towels. LPA observed the shower rooms to have textured shower flooring. LPA tested the water to be between 105.2 and 115.7 degrees Fahrenheit in the resident restrooms. LPA observed the kitchen to be clean and free of vermin. LPA observed a two day perishable and seven day nonperishable food supply on hand. LPA observed the kitchen door to be locked making the kitchen inaccessible to residents in care. LPA observed the medication counter to be locked and made inaccessible to residents in care. LPA observed the first aid kit to be located in the medication room and complete of all components. LPA observed the centrally stored medication to be in locked medication carts and made inaccessible to residents in care. LPA observed the emergency food and water supply to be located in the staff office building. LPA observed the toxins and chemicals to be in the facility garage and made inaccessible to residents in care. LPA observed the laundry room attached to the staff office to be locked making the chemicals inaccessible to residents in care. LPA observed the patio area to be free of obstructions with shaded seating for resident use. LPA observed the delayed egress gates to have a 15 second delay with a less than 30 second response time from care staff. LPA and AD tested the signal system and it was found operational with staff responding within a minute of it being activated. LPA observed fire extinguishers throughout the facility charged and with a service date of April 18, 2025. LPA and AD tested the carbon monoxide detector in the dining room and it was found to be operational. Continue on 809C LPA reviewed staff files and 5 of 5 staff do not have the required hours of annual training. LPA reviewed resident files and 3 of 5 residents need updated needs and services plans. LPA reviewed a fire alarm report from Orange County Fire Authority stating that on April 16, 2025, the facility fire alarms were checked and no violations were noted. LPA observed the last fire drill was conducted on December 5, 2025. Based on today’s inspection a technical violation and deficiencies are being noted per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted and a copy of this report, LIC858, LIC859, LIC809D, and appeal rights were left at the facility.the state’s words, verbatim · CDSS document, Jan 7, 2026
Dec 2, 2025Facility evaluation reportReport on file
Type of visit: POC
Licensing Program Analyst (LPA) Hanna Gough made an unannounced visit to the facility for the purpose of conducting a plan of correction visit. LPA was greeted and granted entry by staff. LPA met with Administrator (AD) Aurelia Olais and discussed the purpose of the visit. During a case management visit on November 18, 2025, LPA observed rodent droppings and rodent traps in the facility office storage room and private office of licensee. LPA toured the facility and did not observe any new droppings and that the storage room and office have been cleaned of previously observed droppings. LPA observed a pest control report from Pro-Source Pest Control and Prevention stating that on November 21, 2025, the facility was inspected and no new evidence of rodent activity was observed. LPA observed a follow up inspection on November 26, 2025, stating that no new activity was found during the inspection. Based on today’s observations the plan of correction has been fulfilled by the assigned date of November 19, 2025, thus clearing the Type A citation CCR 87303(a). An exit interview was conducted and a copy of this report and clearance letter was left at the facility.the state’s words, verbatim · CDSS document, Dec 2, 2025
Nov 18, 2025Facility evaluation reportReport on file
Type of visit: Case Management - Health Checks
Licensing Program Analyst (LPA) Hanna Gough made an unannounced visit for the purpose of conducting a health and safety check. LPA was greeted and granted entry by staff. LPA met with Administrator (AD) Aurelia Olais and discussed the purpose of the visit. LPA is following up on a death report that was submitted to the Regional Office on November 14, 2025, for Resident #1 (R1). LPA toured the facility and conducted a health and safety check on all residents in care. LPA obtained pertinent documentation from R1s facility file. No deficiencies were noted per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted and a copy of this report and LIC 811 was left at the facility.the state’s words, verbatim · CDSS document, Nov 18, 2025
Nov 18, 2025Facility evaluation reportReport on file
Type of visit: Case Management - Deficiencies
Licensing Program Analyst (LPA) Hanna Gough made an unannounced visit for the purpose of conducting a case management. LPA was greeted and granted entry by staff. LPA met with Administrator (AD) Aurelia Olais and discussed the purpose of the visit. During a health and safety check LPA toured the facility and observed rodent traps set up in the facility office hallway. LPA observed animal droppings in the rooms the traps are set in front of that are used for storage of supplies and canned goods as well as an office for the licensee. LPA did not observe rodent traps or droppings in any other part of the facility. LPA observed the pest control report dated November 14, 2025, stating that repair of all openings to stop entrance has been done and traps are to be set for 30 days. Based on today’s observations a deficiency is being cited per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted and a copy of this report along LIC809D with appeal rights were left at the facility.the state’s words, verbatim · CDSS document, Nov 18, 2025
From the deficiency page — Deficiency type: Type A · Section cited: CCR 87303(a) · Plan of correction due date: Nov 19, 2025
87303(a) Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times... This requirement was not met as evidence by: LPA observed animal droppings in the facility office which included a storage room used for extra supplies and canned goods. This poses an immediate health, safety and personal rights risk to residents in care.the state’s words, verbatim · CDSS document, Nov 18, 2025
Plan of correction: Licensee stated they will clean the rooms and droppings as well as schedule another pest control follow up appointment to evaluate the entire facility and send proof of appointment made and rooms cleaned to LPA by POC due date. Licensee will send LPA pest control reports to LPA once obtained.
Sep 30, 2025Facility evaluation reportReport on file
Type of visit: Case Management - Health Checks
Licensing Program Analyst (LPA) Hanna Gough arrived at the facility to conduct an unannounced health and safety check on the facility and residents in care. LPA was greeted and granted entry by staff. LPA met with Administrator(AD) Aurelia Olais and discussed the purpose of the visit. LPA toured the facility and spoke with residents in care. Residents appeared clean and well taken care of. LPA observed food delivery services being dropped off at the facility and put away by staff. LPA observed the medication delivery that was dropped off today being sorted and organized by staff in the medication room. LPA observed laundry services in operation. LPA observed residents engaging in activities in the activity room with staff. LPA tested the delayed egress and it was found to be operational with instant staff response time. LPA observed no health and safety concerns at the facility. An exit interview was conducted with AD Aurelia Olais and a copy of this report was left at the facility.the state’s words, verbatim · CDSS document, Sep 30, 2025
Jul 16, 2025Complaint investigation reportUnsubstantiated
Allegation investigated: Staff hit residents Staff handled residents in a rough manner Staff spoke inappropriately to residents
Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on an investigation completed by the Department. LPA was greeted and granted entry into the facility by Administrator (AD) Aurelia Olais. During the course of the investigation, the Department interviewed staff and witnesses as well as reviewed and obtained pertinent documentation. This Department has investigated the complaint alleging that staff hit residents. Resident 1 (R1) was admitted to the facility on September 29, 2022. R1’s Physician Report (LIC602A) dated September 23, 2022, lists R1 as having a diagnosis of Dementia. R2 was admitted to the facility on April 10, 2021. R2’s Physician report dated December 30, 2022, lists R2 as having a diagnosis of Alzheimer’s Disease. R3 was admitted to the facility on May 27, 2021. R3’s Physician report dated July 20, 2022, lists R3 as having a diagnosis of Alzheimer’s Disease. During the course of the investigation LPA reviewed documents including the Unusual Incident/Injury Report (UIIR) dated July 17, 2023, for R1. CONTINUED ON LIC9099-C... Unsubstantiated Per UIIR this morning care staff reported that resident was noted with a swollen right side of face. R1 was sent out to the Hospital for evaluation. LPA reviewed documents including The Cottages at Artesia employee warning notice form dated July 19, 2023, for Staff 1 (S1). Per employee warning notice it states unwarranted yelling aggravated by previous written warnings of S1’s uncalled attitude. During the investigation LPA reviewed documents including the Report of Elder of Suspected Dependent Adult/Elder Abuse (SOC341) dated July 19, 2023. Per Report of Elder of Suspected Dependent Adult/Elder Abuse it states that S1 committed elderly abuse by pushing R1’s wheelchair hard leading to the dining room. Per Report of Elder of Suspected Dependent Adult/Elder Abuse states that S1 denied committing physical abuse on the residents. During the course of the interviews with staff, S2 reported that she has not witness staff hit the residents. S2 stated that she never witnessed S1 mistreat the residents and reported that S1 had a rough and loud voice and spoke with the same tone to both caregivers and residents. S3 reported that she has not witnessed staff hitting the residents and stated that she only witnessed S1 assisting the residents by pushing their wheelchair but that she never witnessed S1 treating the residents bad. During the course of the interviews with witnesses, Witness 1 (W1) W1 reported that the current staff are pleasant. Per W2 she has no concerns with staff or the facility. W3 stated that he received an incident report from the AD stating that a staff member had grabbed his father in a rough manner. W3 reported that the caregiver involved in the incident was fired. Regarding the allegation that staff handled residents in a rough manner, the following was revealed: During the course of the interviews with witnesses, W1 reported that she received an incident report where it mentioned that a staff member was being too rough with her grandfather. W2 stated that she has no complaints about the facility. Per W3 when his father sustains a fall, the cuts are consistent with the fall. During the course of the interviews with staff, S2 reported that she has not witness staff handling the residents in a rough manner. S3 stated that she has not witnessed residents being handled in a rough manner. Per S4 she has not witness staff treating residents in a rough manner and reported that staff assist the residents with standing and sitting. During the course of the interviews AD stated that she never witnessed S1 handling residents in a rough manner. CONTINUED ON LIC9099-C... Regarding the allegation that staff spoke inappropriately to residents, the following was revealed: During the course of the interviews with witnesses, W2 reported that she has not heard staff speaking inappropriately to residents and stated that she has no complaints about the facility. Per W3 he has not witness staff speaking inappropriately to residents and stated that he has no concerns with the facility and/or staff. During the course of the interviews with staff, S2 reported that she has not seen and/or heard staff speaking inappropriately to residents. S2 stated that no caregiver reported witnessing staff being abusive towards the residents. Per S3 she has not seen staff speaking to the residents inappropriately. S3 reported that she has never heard staff speaking inappropriately to the residents and stated that she has seen how staff speak to the residents with respect. During the course of the interviews AD reported that she never witnessed S1 speak inappropriately to residents. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to insufficient evidence. Therefore, the allegations have been deemed to be UNSUBSTANTIATED. LPA Ramirez conducted an exit interview with AD Olais, and a copy of this report was provided to the facility S2 reported that the AD submits the incident reports as mandated and stated that the facility submits incident reports in a timely manner. S3 stated that the Licensee submits the unusual incident reports as mandated. Therefore, the allegation is deemed UNFOUNDED, meaning the allegation is false, could not have happened and/or is without a reasonable basis. For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations. LPA Ramirez conducted an exit interview with AD Olais, and a copy of this report was provided to the facility.the state’s words, verbatim · CDSS document, Jul 16, 2025 · control 22-AS-20230717111722
Apr 17, 2025Facility evaluation reportReport on file
Type of visit: Case Management - Deficiencies
Licensing Program Analyst (LPA) Hanna Gough arrived at the facility to conducted an unannounced case management deficiency inspection. LPA was greeted and granted entry by staff. LPA met with Administrator (AD) Aurelia Olais and explained the reason for the inspection. The regional office received an unusual incident report on April 1st, 2025 regarding an incident that occurred on March 28th, 2025. The report stated that Resident (R1) eloped from the facility and was brought back to the facility by police. LPA toured the facility, gathered necessary documentation, and conducted interviews with Staff 1 (S1). LPA attempted to interview R1 but they were unable to recall the incident. During interviews S1 stated that R1 was last seen getting up from lunch around 12pm. Care staff noticed that R1 was missing when they went to do the routine rounds of checking on the residents. Care staff did not know the residents whereabouts for approximately an hour. S1 received R1 back at the facility around 1pm by police. Police informed S1 that he was found on the corner of the same street the facility was on. R1 was given a body assessment when returning to the facility by staff and no injuries were noted. Per doctors orders, medical assessment was not necessary but to monitor the resident closely. LPA tested the two delayed egress gates that lead outside of the facility and they tested operational with a quick response time from staff. Upon file review LPA observed an in service training that was held the same day of the incident. LPA reviewed R1 physician report which states that they are unable to leave the facility unassisted. LPA reviewed monitoring logs done by care staff. Continued on 809-C Based on today’s inspection a deficiency along with a $500 immediate civil penalty is being cited per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted with Administrator Aurelia Olais and a copy of this report, LIC 809D, LIC421IM, and appeal rights were given at the time of inspection.the state’s words, verbatim · CDSS document, Apr 17, 2025
From the deficiency page — Deficiency type: Type A · Section cited: CCR 87705(e)(5) · Plan of correction due date: Apr 18, 2025
87705(e)(5) Facility staff shall ensure the continued safety of residents if they wander away from the facility... This requirement is not met as evidence by: Licensee did not ensure supervision of resident with continued safety when wandering from the facility.the state’s words, verbatim · CDSS document, Apr 17, 2025
Plan of correction: Licensee provided LPA with in service training and monitoring logs at the time of inspection. Licensee will provide LPA proof of an elopement drill by email by POC due date.
Jan 22, 2025Facility evaluation reportReport on file
Type of visit: Required - 1 Year
On this day Licensing Program Analysts (LPAs) Samer Haddad and Fred Arias made an unannounced visit to conduct a required annual visit. LPAs were greeted and granted entry into the facility by staff and explained the reason for the visit. Facility is licensed for 55 non-ambulatory residents. Facility has an approved hospice waiver for 25 residents and the home currently has 49 residents, with 15 residents on hospice. Administrator (AD) Aurelia Olais arrived shortly to help conduct facility tour. AD Olais has renewed her Administrators certificate and is currently pending as of 9/30/2024. AD provided updated liability insurance that expires on 7/17/2025. LPAs along with staff Paula Tanglao toured the facility at 8:30 AM. LPAs toured the physical plant, checked food service, facility documentation and the first aid kit. The facility is a one-story complex with twenty-eight resident apartments. Each apartment has either its own private bathroom or shares a jack-and-jill style bathroom with another apartment. The facility also houses two common bathrooms, three large shower rooms, kitchen, dining room, living room, sun room, laundry room, activity room and medication room. Resident bedrooms had the required furniture, bed linens and closet/drawer space to accommodate each resident comfortably. Resident bathrooms were checked. Toilets and water faucets worked properly, grab bars were secure and shower was free of mold/mildew. Water temperature measured between 117.5 degrees F and 120.5 degrees F in all bathrooms checked. Resident bath towels, toiletries and personal hygiene supplies were adequately stocked. Common areas were clean and clear of hazards. Auditory exit alarms were operational during today's visit. LPAs toured the kitchen and observed sharps locked behind the kitchen entrance door during today's visit. Perishable and non-perishable food supply was checked and adequately stocked at time of visit. Stove in kitchen has 3 out of 6 burners non-operational. LPAs observed one kitchen drawer to have rotted out. Facility is planning to replace all cabinets on 1/27/2025. LPA reviewed cabinet quote provided by Fireworks Fire Protection Services. Smoke detectors were serviced on 1/6/2025. Fire extinguishers were fully charged. LPAs reviewed the infection control and emergency disaster plans and plans are complete and thorough. Facility conducts quarterly emergency drills with the last drill conducted on 10/17/2024. Outside grounds were toured. Walkways around the facility were clear of hazards. Continued on LIC809-C Dated 1/22/2025 There are no security bars or weapons on the premises. First aid kit contained all required items including tweezers, scissors and thermometer. Facility conducts activities in the form of exercise, bingo, and music therapy. There is shaded outdoor seating for residents. Exit gates are unlocked and operational. LPAs observed the emergency food and water supply. LPAs reviewed five resident files and five staff files. All resident files contained required documentation including admission agreements, physician reports, resident appraisals, and physician orders for bed rails as indicated. Staff files reviewed contained required documentation including required annual training, medical assessment/ TB, criminal record clearance and proof of CPR training. LPAs reviewed medication storage and administration. At 9:00am, Medications were observed stored in a medication room that was unlocked with a med-tech present in the room at the time of visit. Some medications were on the counter. The medication room has an open wall facing the main entrance of the facility. Based on the observations made during today’s visit, two deficiencies are being cited per Title 22 Division 6 of the California Code of Regulations. This report was discussed with the facility representative and a copy was provided along with appeal rights.the state’s words, verbatim · CDSS document, Jan 22, 2025
The state marks this report as 6 pages; the online copy we transcribed has 4. You can request the full file from the county licensing office.
May 30, 2024Complaint investigation reportUnsubstantiated
Allegation investigated: Facility did not implement precautions for scabies outbreak.
Licensing Program Analyst (LPA) Jessica Cho made an unannounced subsequent visit for the purpose of continuing the investigation and delivering the findings into the above allegation. LPA explained the reason for the visit and reviewed the allegation with Administrator Aurelia Olais and Resident Care Director Paula Tanglao. During the initial visit on March 26, 2024, LPA interviewed two residents and five staff. Attempts were made to interview three additional residents, however interviews could not be completed at the time. LPA obtained pertinent documentation which includes: Resident Roster, Hopsice Resident Roster, Face Sheets, Phyisician's Reports, Special Incident Report, Care Notes for Resident #1 (R1), and the Infection Control Procedures. On today's date, LPA toured the showers. LPA observed three showers with two shower chairs. One additional interview was conducted today with a resident and records were also obtained. The investigation revealed the following: Regarding the allegation, Facility did not implement precautions for scabies outbreak, it was alleged R1 having scabies. Five out of the five staff interviewed denied residents and staff having scabies. Unsubstantiated The five staff were also able to explain the infection control procedures. A facility staff also indicated that a skin test was requested to R1's hospice agency due to R1 being under their care and R1 presenting an unknown rash. One facility staff and witness interview stated that hospice offers palliative care that is solely symptom focused. Per the hospice charting, R1 was prescribed Ivermectin and Permethrin, to treat the scabies which improved the symptoms and cleared the rash. As of today's date, the diagnosis for the rash is unknown and facility did not pursue a test for R1. One out of the three residents interviewed confirmed having a rash while the remaining residents denied having or witnessing rash on other residents or staff. Three out of the three residents confirmed that the facility cleans and offers laundry services daily. Therefore, due to conflicting information, LPA is unable to corroborate the allegation. Based on the observations made, interviews which were conducted, and the records that were reviewed, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the following allegation: Facility did not implement precautions for scabies outbreak is deemed UNSUBSTANTIATED. An exit interview was conducted with Administrator Aurelia Olais and Resident Care Director Paula Tangloa, and a copy of this report was provided at the end of the visit.the state’s words, verbatim · CDSS document, May 30, 2024 · control 22-AS-20240321121345
May 30, 2024Facility evaluation reportReport on file
Type of visit: Case Management - Deficiencies
Licensing Program Analyst (LPA) Jessica Cho continued an unannounced Case-Management visit after delivering the findings in connection to Complaint Control Number: 22-AS-20240321121345. The purpose of this visit is to issue a deficiency that was discovered during the investigation mentioned above. LPA explained the reason for the visit to Administrator Aurelia Olais and Resident Care Director Paula Tanglao. During the investigation, it was discovered that Resident #1 (R1) presented an unknown rash that was alleged as scabies which spread throughout R1's body. Although the facility requested a skin test to R1's hospice agency, facility failed to pursue a skin test (or seek medical care) to ensure that the resident's needs are being met. Per record review, R1 was prescribed Ivermectin and Permethrin which is commonly used to treat scabies. The skin rash cleared after the treatments. Therefore, based on the interviews which were conducted and the records that were reviewed, the preponderance of evidence standard has been met. A deficiency is being cited as per the Title 22, Division 6, Chapter 8 of the California Code of Regulations. Please see the attached LIC809-D. An exit interview was conducted with Administrator Aurelia Olais and Resident Care Director Paula Tanglao, and a copy of this report including the LIC809-D were provided at the end of the visit.the state’s words, verbatim · CDSS document, May 30, 2024
From the deficiency page — Deficiency type: Type B · Section cited: CCR 87465(a)(1) · Plan of correction due date: Jun 7, 2024
87465 Incidental Medical and Dental Care (a) A plan for incidental medical and dental care shall be developed...and provide for assistance in obtaining such care...: (1) The licensee shall arrange, or assist in arranging, for medical and dental care appropriate to the conditions and needs of residents. This requirement was not met as evidenced by: Based on interviews and record review, although R1 was not tested for scabies, the medications prescribed to treat scabies resolved the skin rash which poses a potential risk to the persons in care.the state’s words, verbatim · CDSS document, May 30, 2024
Plan of correction: Adminstrator to develop a plan of care for all skin skin rashes moving forward and to submit an Aknowledgement of Understanding for the said deficiency to LPA via email by POC due date.
Feb 29, 2024Facility evaluation reportReport on file
Type of visit: Required - 1 Year
Licensing Program Analyst (LPA) Dwayne Mason Jr. arrived at the facility unannounced for the purpose of conducting a required annual inspection. LPA was greeted and granted entry into facility by Resident Care Coordinator (RCC) Paula Tanglao and brought to the facility's office located in a residence immediately next door to the facility. LPA met with Administrator (AD) Aurelia Olais at the home office next door to the facility. The facility is a one-story complex with twenty-eight resident apartments. Each apartment has either its own private bathroom or shares a jack-and-jill style bathroom with another apartment. The facility also houses two common bathrooms, three large shower rooms, kitchen, dining room, living room, sunroom, laundry room, activity room and medication room. Facility appears clean, safe and sanitary. All resident apartments had the required elements, including bed, chair, closet space and ample lighting. Facility has extra linens for clients in storage at the home office next door to the facility. Restrooms are stocked with soap and paper towels and have hand washing postings. Hot water measured at 109 degrees Fahrenheit in the common bathrooms. LPA observed facility has emergency food and water supply stored at the home office next door to the facility. LPA noted Fire Extinguishers were last serviced on 4/18/2023. LPA observed hazardous items such as knives, chemicals and cleaners to be locked up in cabinets in the kitchen. Knives are locked up separate from toxic chemicals. The facility houses extra hygiene supplies and chemicals at the home office next door to the facility. Medication for each resident is kept locked in the medication room in the facility. LPA reviewed a service report from Regency Fire indicating that the fire alarm/sprinkler system was last serviced on 11/17/2023. LPA reviewed three resident files and four staff files. LPA observed residents watching TV together in a common area. LPA observed another group of residents participating in a group music/film activity during the time of the inspection. The following are all posted and available for review: emergency phone numbers, activity calendar, menu, necessary postings and the PUB475." No deficiencies were issued based on today's inspection. An exit interview was conducted and a copy of this report was provided to the facility.the state’s words, verbatim · CDSS document, Feb 29, 2024
Oct 26, 2023Complaint investigation reportUnsubstantiated
Allegation investigated: Facility did not pick resident up from the hospital. Facility failed to provide supervision resulting in resident falling
Licensing Program Analyst (LPA) Kimberly Lyman conducted an unannounced complaint visit to deliver findings on the above allegations. LPA was greeted and granted entry into the facility and explained the reason for the visit. During the course of the investigation, LPA toured the facility, interviewed staff and witness as well as reviewed and obtained pertinent documentation such as physician report and resident appraisal. Regarding the allegations that facility did not pick resident up from the hospital and facility failed to provide supervision resulting in resident falling, the investigation revealed the following: Resident 1 (R1) was hospitalized on 08/16/2022 after an unwitnessed fall at the facility. Resident was found outside the resident's room around 7:50 PM. Resident diagnosis was abrasion to the scalp and laceration without foreign body of nose. Resident was treated and hospital contacted facility for resident pick up. Facility contacted resident's family for pick up and resident returned to the facility. Facility indicates the first protocol is to contact the family for pick up and if that is not possible they can arrange for an ambulance pick up. Department regulations indicate facility must arrange or assist in arranging transportation for CONTINUED ON LIC 9099C DATED 10/26/2023. Unsubstantiated medical services. Four out of four staff indicate resident was always walking and staff would follow the resident as the resident walked. Resident was being observed all the time with frequent checks. The resident was always moving and out of the resident's room and they could not force the resident to stop. The NOC shift was aware of frequent checks on the resident as well. Due to conflicting information, LPA is unable to corroborate the allegations. Based on interviews conducted, the allegations are deemed unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted with and a copy of this report was provided to facility.the state’s words, verbatim · CDSS document, Oct 26, 2023 · control 22-AS-20220817114947
What the state’s words mean
CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗
Life here
Rooms, meals, the rhythm of a day, faith and language, pets and house rules — as the home describes them. Tap any detail for its source and date; nothing here is graded.
Find a detail about life at this home.
Rooms & the spaces they will use
Private bathroom
Reported on aplaceformom.com · seen September 9, 2026.
LaundryDone by staff
Reported on aplaceformom.com · seen September 9, 2026.
Wifi
Reported on aplaceformom.com · seen September 9, 2026.
Room typesStudio · Semi-Private
Reported on aplaceformom.com · seen September 9, 2026.
AmenitiesSpecial Dining Programs · Covered Parking · Arts and Crafts Center · Game Room · Movie or Theater Room · Beautician
Reported on aplaceformom.com · seen September 9, 2026.
Roll-in / accessible shower
Reported on aplaceformom.com · seen September 9, 2026.
Housekeeping
Reported on aplaceformom.com · seen September 9, 2026.
Air conditioning in the room
Reported on aplaceformom.com · seen September 9, 2026.
Salon or barber
Reported on aplaceformom.com · seen September 9, 2026.
Cable or satellite TV
Reported on aplaceformom.com · seen September 9, 2026.
Ground-floor units
Reported on aplaceformom.com · seen September 9, 2026.
Meals, preferences & familiar food
Dining styleRestaurant style
Reported on aplaceformom.com · seen September 9, 2026.
Vegetarian or vegan optionsVegetarian
Reported on aplaceformom.com · seen September 9, 2026.
Meals served in the room
Reported on aplaceformom.com · seen September 9, 2026.
Meals provided
Reported on aplaceformom.com · seen September 9, 2026.
Places to eat on sitePrivate Dining Room
Reported on aplaceformom.com · seen September 9, 2026.
Activities & the rhythm of a day
Activity types offeredActivities On-site · Holiday Parties · Community Service Programs · Live Musical Performances · Live Well Programs · Brain fitness / Dakim · and 6 more
Activities On-site · Holiday Parties · Community Service Programs · Live Musical Performances · Live Well Programs · Brain fitness / Dakim · Art Classes · Karaoke · Birthday Parties · Live Dance or Theater Performances · BBQs or Picnics · Light Therapy Programs — reported on aplaceformom.com · seen September 9, 2026.
Religious services at the home
Reported on aplaceformom.com · seen September 9, 2026.
Intergenerational programs
Reported on aplaceformom.com · seen September 9, 2026.
Faith, culture & language
Religious observance supportedCatholic Services
Reported on aplaceformom.com · seen September 9, 2026.
Languages spoken by caregiversSpanish · Filipino · English
Reported on aplaceformom.com · seen September 9, 2026.
Pets, routines & independence
Pet types allowedDogs · Cats
Reported on aplaceformom.com · seen September 9, 2026.
Pet weight limit
Reported on aplaceformom.com · seen September 9, 2026.
Visiting & staying involved
Transportation costs extra
Reported on aplaceformom.com · seen September 9, 2026.
Before you call
Ask every home the same questions — the state’s record does not answer these. Keep the ones that matter and they travel with your saved homes.
- What is included in the monthly rate, and what costs extra?
- Who is awake overnight, and how do residents ask for help?
- Which rooms does the non-ambulatory approval cover, and what transfer support is provided?
- What could change whether someone can stay here?
- Can we see a bedroom and share a meal during a visit?
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Lifestream Home Care for Elderly
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Lifestream Home Care II
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Trihaven Assisted Living
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