Healing Steps Guest Homes

Type of visit: Required - 1 Year

On January 5, 2026, Licensing Program Analyst (LPA) Jenifer Tirre conducted an unannounced required visit using the CARE Inspection Tool. LPA was greeted by staff and granted entry after stating the purpose of the visit. Administrator (AD) Mae Ortiz arrived to assist with the facility inspection on today's date. The facility is licensed for six (6) non-ambulatory residents, of which one (1) may be Bedridden with approved hospice waiver for six (6) residents. Currently, there are zero (0) Hospice residents present during today’s visit. Facility is a two story home with an attached locked two car garage used for storage. The facility has six bedrooms, (two shared resident rooms, two private rooms and two upstairs rooms for homeowner) and three bathrooms (two for resident use). Upstairs are living corridors for homeowner and residents do not have access to upstairs rooms. LPA conducted a tour of the physical plant accompanied by Administrator Mae Ortiz, and the following was observed: There were no bodies of water on the premises. All rooms were inspected. Beds and bedding supplies were in operational condition, lighting was provided, and storage for the client's personal belongings was observed. Bed linens were available during the visit. Bathrooms were operational with water temperature measured between 106.5 to 113.7 degrees F. A comfortable temperature of 75 degrees F. was maintained in the facility. LPA observed the facility to be furnished at the time of the visit. Storage areas for personal hygiene, cleaning supplies and sharps objects were stored and not accessible to residents. The kitchen was inspected, and sufficient perishable and non-perishable food was maintained. CONTINUED ON 809C CONTINUED FROM 809... Facility has supply of Emergency food and water. LPA observed one fire extinguisher which were charged and mounted. A review of the Medication Records Administration (MAR) was conducted, and LPA observed the records are in compliance. During the visit, LPA observed the facility's infection control practices. LPA observed screening protocols for visitors, staff, and residents, and sanitizing stations in common areas and restrooms. LPA observed the facility has a supply of Personal Protective Equipment (PPE). Mandated inspection control posters were posted. LPA observed First Aid Kit was maintained. The last fire drill was conducted on November 3, 2025. The facility had operational smoke and carbon monoxide detectors in bedrooms and common areas. The facility has current liability insurance on file effective February 4, 2025 to February 4, 2026. A review of five residents (R1-R5) service files and two staff (S1-S2) personnel files revealed to be complete. The facility has the current administrator's certification on file for Mae Ortiz # 7027316740 - Expiration 1/6/2026 No deficiencies during this inspection visit. An exit interview was conducted with Administrator Ortiz, and a copy of the report was provided.the state’s words, verbatim · CDSS document, Jan 5, 2026

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Jerome Haley arrived to conduct an unannounced Case Management visit. LPA Haley explained the reason for the visit before entering the facility. After entering the facility, LPA was led on a tour of the facility with staff. There were six residents present at the time of the Case Management visit. All residents were observed during the visit. Two residents were observed in the living room including Resident 1 (R1) who was on the couch sleeping. One resident was walking around the facility and the other three residents were observed in their bedroom. Staff was asked about R1 during the visit. According to staff, R1 is quiet, but responsive to questions. Staff says there are lot of questions for the resident as they are getting to know R1 and trying to figure out what the resident likes. Staff claim R1 eats well, takes their medications, and likes to sit in the living room. R1’s nephew coordinated the transfer of R1 to the facility and has been to the facility to visit twice since the resident arrived. Staff provided relevant documents for R1 and additional documents will be emailed to LPA Haley. No deficiencies are being cited as a result of today’s Case Management visit. An exit interview was conducted, and a copy of this report and LIC811 was provided.the state’s words, verbatim · CDSS document, Mar 11, 2025

Type of visit: Required - 1 Year

On January 31, 2024, Licensing Program Analyst (LPA) Jenifer Tirre conducted an unannounced required visit using the CARE Inspection Tool. LPA was greeted by staff and granted entry after stating the purpose of the visit. Administrator (Admin) John Ortiz arrived to assist with the facility inspection on today's date. The facility is licensed for six (6) non-ambulatory residents, (1) Bedridden with approved hospice waiver for six (6) residents. Currently, there are three (3) Hospice residents present during today’s visit. Facility is a two story home with an attached locked two-car garage used for storage. The facility has six bedrooms, (two shared resident rooms, two private rooms and two upstairs rooms for homeowner) and three bathrooms. Upstairs are living corridors for homeowner and residents do not have access to upstairs rooms. At around 1:00PM, LPA conducted a tour of the physical plant accompanied by caregiver, and the following was observed: There were no bodies of water on the premises. All rooms were inspected. Beds and bedding supplies were in operational condition, lighting was provided, and storage for the client's personal belongings was observed. Bed linens were available during the visit. Bathrooms were operational with water temperature measured at 115.8 degrees F. A comfortable temperature of 76 degrees F. was maintained in the facility. LPA observed the facility to be furnished at the time of the visit. Storage areas for personal hygiene and sharps objects were stored and not accessible to residents. The kitchen was inspected, and sufficient perishable and non-perishable food was maintained adequately. LPA observed two fire extinguishers which were charged and mounted. A review of the Medication Records Administration (MAR) was conducted, and LPA observed the records are in compliance. CONTINUED ON LIC 809C During the visit, LPA observed the facility's infection control practices. LPA observed screening protocols for visitors, staff, and residents, and sanitizing stations in common areas and restrooms. LPA observed the facility has a 30-day supply of Personal Protective Equipment (PPE). All mandated inspection control posters were posted. LPA observed First Aid Kit was maintained. A working landline phone was operational. The last fire drill was conducted on January 6, 2025. The facility had operational smoke and carbon monoxide in bedrooms and common areas. The facility has current liability insurance on file effective 2/4/2024 – 2/4/2025. A review of four residents (R1-R4) service files and two staff (S1-S2) personnel files revealed to be complete. The facility has the current administrator's certification on file for Mae Ortiz # 7027316740 - Expiration 1/6/2026 No deficiencies during this inspection visit. An exit interview was conducted with Administrator Ortiz, and a copy of the report was provided.the state’s words, verbatim · CDSS document, Jan 31, 2025

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to conduct the required annual inspection. LPA met with Administrator John Ortiz and explained the reason for the visit. Facility is a 6 bedroom two story house with a living room, dining room, kitchen, 3 bathrooms and an attached 2 car garage. The second story has two bedrooms, family room and a bathroom and is off limits to residents. LPA observed the living room (entrance room for the facility) has the See Something Say Something Poster (PUB 475) posted. LPA and Administrator toured the facility. LPA observed the fireplace in the dining room is screened. LPA observed the resident rooms were clean and organized. Both bathrooms were clean and operational. Hot water measured 120.0 degrees Fahrenheit in both bathrooms. LPA observed all medications are kept locked in a closet. LPA and Administrator toured the kitchen. The kitchen is clean and organized. LPA observed all cleaning supplies and sharp objects are kept locked under the kitchen sink. LPA observed the stove lights unassisted. LPA observed a 2 day perishable and a 7 day non-perishable food supply on hand in the kitchen. Smoke detectors and the carbon monoxide detector tested operational. The garage is kept locked and used for storage. LPA toured the backyard. There is a covered patio with a seating area to sit outside. No bodies of water observed. The shed in the backyard is used for storage and kept locked. Both exit gates are latched and operational. No obstacles or hazards observed inside or outside of the facility. The First Aid kit has all the required elements. LPA reviewed 2 staff files. LPA observed 1 out of 2 staff did not have the required annual training (Staff 1). LPA reviewed 5 out of 5 resident files, no discrepancies observed. LPA reviewed 5 out of 5 resident medications and their medication administration records (MAR), no discrepancies observed. Licensee Mae Ortiz arrived at the end of the visit. LPA consulted with Administrator and Licensee concerning reporting requirements. Deficiencies are being cited per Title 22 division 6 of the California Code of regulations. An exit interview was conducted and a copy of the report along with appeal rights was provided.the state’s words, verbatim · CDSS document, Feb 12, 2024