Illustration — no photo of this home on file yet
Golden Living Guest Home
Mid-size home·Licensed for 12·Oakland, California
- Care approvals on fileWheelchair · Hospice · BedriddenState licensing record · September 13, 2026
- Estimated starting rate$4,850 a monthCovelight estimate · likely $3,850–$6,400
- Home sizeLicensed for 12Mid-size care home · a licensed care home (RCFE)
- Room at the last state visit6 of 6 beds occupiedDecember 16, 2025 · not a current opening
- Ways to payAsk the homeMedi-Cal ALW participation not on file
- Last state visitMay 26, 2026CDSS inspection record
Golden Living Guest Home is a mid-size care home in Oakland — a licensed residential care facility for the elderly (RCFE), the licence category behind “assisted living” and “board and care.” It is licensed for 12 residents since 2023. Dementia care is not on file.
Built from CDSS public records · September 13, 2026. Every fact below names its source and date.
Quick answers and the state record
A citation does not make a home unsafe, and an empty file does not make a home good.
Quick answers about Golden Living Guest Home
Is Golden Living Guest Home licensed?
The state lists this license as “Licensed,” per CDSS records as of September 13, 2026.
How many residents is Golden Living Guest Home licensed for?
12 residents — a mid-size home, per CDSS records as of September 13, 2026.
Has Golden Living Guest Home been cited?
0 Type A and 0 Type B citations since 2023, per CDSS records as of September 13, 2026. Those records count 9 state visits over the same years.
Is Golden Living Guest Home still open?
This license was on the CDSS roster as of September 28, 2026.
What does Golden Living Guest Home cost?
$4,850 a month to start is a Covelight estimate, likely $3,850–$6,400. This home’s own rate is not on file. Ask: “What is the all-in monthly rate, and what would push it higher?”
Covelight’s estimate starts from the rates 21 homes with 7 to 49 beds and similar homes within 10 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.
Among 34 other homes of a similar licensed size across Alameda County that publish a starting rate, the middle half runs $3,000 to $5,735 a month, and the middle figure is $4,500 (n = 34 other homes publishing a starting rate).
Each of those is a home’s own published figure, gathered on its own date in September 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.
A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.
The price is made in the phone call. Nothing here is a quote, an offer or a discount.
A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.
Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.
Does Golden Living Guest Home take Medi-Cal?
On Medi-Cal’s Assisted Living Waiver: this home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
Who holds the license?
The license is held by Golden Living Guest Home LLC, per CDSS records as of September 13, 2026.
Is there a hospital nearby?
Kindred Hospital - San Francisco Bay Area is 3 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.
Can Golden Living Guest Home keep a resident on hospice?
Hospice care is approved on this license, covering up to 3 residents, per CDSS records as of September 13, 2026.
Golden Living Guest Home license and inspection record
- Name on the license: “GOLDEN LIVING GUEST HOME”, per the CDSS roster as of May 25, 2025.
- License #19201224. The state lists this license as “Licensed,” per CDSS records as of September 13, 2026.
- Licensed for 12 residents — a mid-size home, per CDSS records as of September 13, 2026.
- Licensed to Golden Living Guest Home LLC, per CDSS records as of September 13, 2026.
- First licensed in 2023, per CDSS records as of September 13, 2026.
- 9 state inspection visits since 2023, per CDSS records as of September 13, 2026.
- 0 Type A and 0 Type B citations on file since 2023, per CDSS records as of September 13, 2026. The same records count 9 state visits in that period.
- 1 complaint and 0 substantiated allegations on file since 2023, per CDSS records as of September 13, 2026. One complaint can carry several allegations.
- The most recent state visit on file is May 26, 2026, per CDSS records as of September 13, 2026.
California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗
Can they support the care needed?
California licenses a home for specific kinds of care. The state’s record lists what this home is approved for; the home’s own answers fill in what changes as needs change.
- Wheelchair / non-ambulatoryApproved · covers up to 7 residents
- Dementia / memory careNot on file · ask the home
- Hospice careApproved · covers up to 3 residents
- BedriddenApproved · covers up to 5 residents
State licensing record · September 13, 2026. An approval may cover specific rooms or residents; it does not establish an opening.
Read the state’s own wording
AGE RANGE 60 AND OVER. APPROVED FOR SEVEN (7) NON-AMBULATORY AND FIVE (5) BEDRIDDEN RESIDENTS. BEDRIDDEN ON THE FIRST FLOOR ONLY. BEDROOMS #1 AND #2 MAY ACCOMODATE TWO (2) BEDRIDDEN EACH AND BEDROOM #4 MAY ACC OMODATE ONE (1) BEDRIDDEN. HOSPICE WAIVER FOR THREE (3) RESIDENTS.
935 - ELDERLY
CDSS record, verbatim · September 13, 2026
As needs change
- Staying through hospice
Hospice waiver on file · covers up to 3 — care may continue at the end of life
Ask: “If hospice is needed, can care continue here until the end?”
State licensing record · September 13, 2026
4 more questions to ask the home
- Two-person transfers or a lift
Not on file
Ask: “If two people or a lift are needed to transfer, can the person stay?”
- Someone awake overnight
Not on file
Ask: “Who is awake overnight, and how do residents ask for help?”
- Medicines
Not on file
Ask: “Who manages the medicines, and what happens when a dose is missed?”
- If memory loss develops
Dementia-care designation not on file
Ask: “If memory loss develops, what would change — and when would a move be needed?”
Care & day-to-day support
These are the home’s own statements about its day-to-day practice — they are not part of the state licensing record, and the state has not approved or reviewed them.
Medication management
Reported on aplaceformom.com · seen September 9, 2026.
Incontinence care
Reported on aplaceformom.com · seen September 9, 2026.
What it costs here
Covelight estimate
$4,850a month to start
Likely $3,850–$6,400
From 21 nearby homes that publish rates · this home’s rate is not on file
Likely monthly total
$4,850a month
Likely $3,850–$6,550
With a shared room and basic help.
An estimate for planning, not a quote. The price is made in the phone call.
See the full cost breakdownRoom, care and fees · how people pay · how this estimate works
Memory care is not priced here: a dementia-care designation is not on file for this home. Ask the home.
Starting monthly rate$4,850likely $3,850–$6,400
Covelight’s estimate starts from the rates 21 homes with 7 to 49 beds and similar homes within 10 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.
Basic help with daily careUsually includedup to $600
Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (45 California homes publish a care-level range, seen in September 2026).
One-time move-in fee$2,000one time · likely $0–$4,000
Homes that list a one-time entry or community fee charge a median of $2,000 (134 California listings; middle half $1,000–$4,000). Many homes list none — ask.
- Likely monthly totalLikely $3,850–$6,550
- $4,850
- First monthWith a one-time move-in fee · likely $4,600–$9,500
- $6,850
How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
- Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
- Medi-Cal Assisted Living WaiverThis home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
- SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
- VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
- Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
- MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
Avoid surprises on the billWhat changes the price, and what to ask
- The care level
Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.
- What is billed separately
Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.
- Move-in costs
A one-time community fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.
- Increases
California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.
- What is the full monthly cost for the room and care we need, and what does it include?
- What would the next care level cost, and who decides when it changes?
- What is billed separately, and is there a one-time fee or deposit at move-in?
- Is any private-pay period required before another payment program can begin?
How this estimate worksWithin 25% for 7 in 10 homes in testing
Covelight’s estimate starts from the rates 21 homes with 7 to 49 beds and similar homes within 10 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.
21 homes like this within 10 miles publish starting rates mostly between $3,000–$7,500.
- Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
- Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
- Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
- Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
- We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
- It cannot see this home’s specials, how it assesses care, or which rooms are open.
Show the 21 nearby homes behind this estimate
- D'Nalor Care HomesOakland · 1.0 mi · Small home$4,700Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
- St. Anthony's Residential Care HomeSan Leandro · 2.8 mi · Small home$3,700Listed on Seniorly · seen September 9, 2026
- Andre Alexis Guest HomeSan Leandro · 2.9 mi · Small home$3,000Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
- J & C Care CenterOakland · 3.4 mi · Mid-size home$4,000Listed on A Place for Mom · seen September 9, 2026
- Leslie Care Home IISan Leandro · 3.9 mi · Small home$2,500Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
- Andrew Elijah's Guest Home IISan Leandro · 4.3 mi · Small home$3,000Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
- Dimond CareOakland · 4.6 mi · Mid-size home$6,000Listed on AssistedLiving.com · seen September 9, 2026
- Blessing HomeCastro Valley · 5.1 mi · Small home$6,500Listed on A Place for Mom · seen September 9, 2026
- Welcome Home - Castro ValleyCastro Valley · 5.3 mi · Mid-size home$7,500Listed on Seniorly · assisted living private room · seen September 9, 2026
- Golden Age Bayside IIAlameda · 5.6 mi · Small home$10,000Listed on Seniorly · seen September 9, 2026
- Blossom Garden Senior HomeHayward · 6.0 mi · Mid-size home$4,000Listed on Seniorly · seen September 9, 2026
- Golden Age of Sweet RoadAlameda · 6.2 mi · Mid-size home$8,000Listed on Seniorly · seen September 9, 2026
- Lakeshore Residential CareOakland · 6.3 mi · Mid-size home$3,500Listed on A Place for Mom · seen September 9, 2026
- Montgomery Springs ManorHayward · 6.4 mi · Mid-size home$3,000Listed on Seniorly · assisted living · seen September 9, 2026
- Willow Creek Alzheimer's & Dementia Care CenterCastro Valley · 6.6 mi · Mid-size home$7,395Listed on Seniorly · seen September 9, 2026
- Scott VillaHayward · 7.7 mi · Mid-size home$5,000Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
- Arcadian Residential CommunityHayward · 8.0 mi · Mid-size home$3,000Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
- Lafayette GardensLafayette · 9.3 mi · Small home$5,600Listed on Seniorly · seen September 9, 2026
- Brookdale DanvilleDanville · 9.5 mi · Mid-size home$10,995Listed on Seniorly · seen September 9, 2026
- New Alamo Residence HomeAlamo · 9.6 mi · Small home$7,000Listed on A Place for Mom · seen September 9, 2026
- Casa Blanca Retirement HomesAlamo · 9.6 mi · Mid-size home$3,500Listed on Seniorly · seen September 9, 2026
Where it is
- 9450 Mountain Blvd, Oakland, CA 94605Address from the public record · September 13, 2026. Confirm the entrance with the home before visiting.
Opening the neighborhood map…
The state record
California inspects every licensed home and publishes what it found. Here are the dated documents and the state’s own words, beside what is typical for homes this size.
Since 2023, the state has filed 9 documents for this home, and its records count 9 visits since 2023. The most recent is a facility evaluation report, dated May 26, 2026.
- On file since
- 2023
- State visits
- 9
- Most recent visit
- May 26, 2026
- Occupied · December 16, 2025 visit
- 6 of 6 bedsa count on that day, not an opening
We hold 1 complaint report the state published for this home, dated December 16, 2025. 1 of the 1 carries the state's recorded outcome word: “Unsubstantiated” (1). 1 includes the transcribed allegation the state investigated, word for word. Summary composed by computer from the 1 complaint report below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
Beside homes the same size
- Type A citations0typical 0
- Type B citations0typical 0
- Substantiated allegations0typical 0
- Total complaints1typical 1
“Typical” is the statewide median across the 327 licensed mid-size homes (7–15 beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this licence since 2023.
Year by year
The last 36 months — 7 of 9 documents
May 26, 2026Facility evaluation reportReport on file
Type of visit: Case Management - Deficiencies
On 05/26/2026 at 10:45 AM, Licensing Program Analyst (LPA) L. Alexander arrived unannounced to conduct a Case Management visit. LPA met with Caregiver, Thazin Lwin, and explained the purpose of the visit. Thazin phoned the Administrator, Jezrael Pascual, to inform. Ms. Pascual arrived shortly after. LPA was unable to conduct a Plan of Correction (POC) visit within the required compliance time frame. Therefore, deficiencies that have not been cleared are being re-cited, and repeat civil penalties are being assessed, as applicable. Deficiencies Cleared: CCR 87202(a)(2) – Cleared on 02/12/2026. CCR 87307(a)(2)(C) – Cleared on 02/23/2026. CCR 87623(b) - Cleared 03/31/2026. CCR 87609(b)(4) - Cleared 04/30/26. CCR 87628(a) - Cleared 04/30/26 LIC809-C (Page 2) Continued... Deficiencies Not Cleared: CCR 87463(a) CCR 87608(a)(3) CCR 87507(e) Repeat Civil Penalties $250.00 x's 3 = $750.00 The deficiencies were observed during today's visit and are cited on the attached LIC 809D pursuant to California Code of Regulations, Title 22. Failure to correct the deficiencies may result in additional civil penalties. Exit interview conducted. Appeal Rights, LIC421FC and a copy of this report provided.the state’s words, verbatim · CDSS document, May 26, 2026
From the deficiency page — Deficiency type: Type B · Section cited: CCR 87463(a) · Plan of correction due date: Jun 9, 2026
87463 Reappraisals (a) The pre-admission appraisal, as specified in Section 87457, Pre-Admission Appraisal, shall be updated in writing as frequently as necessary or once every 12 months, whichever occurs first, to note significant changes in condition, as defined in Section 87101, Definitions, and to keep the appraisal accurate. For the purposes of this section, the updated pre-admission appraisal shall be referred to as the reappraisal. This requirement is not met as evidence by: Based on record review and interview, the licensee did not comply with the section cited above by having completed Appraisal Needs and Services (ANS) on file for R4 and R5 which poses an health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, May 26, 2026
Plan of correction: Administrator to send ANS for R4 and R5 updated with change of condition (hospice and bedridden) and signed to CCLD by POC due date. Repeat Civil Penalty $250.00
From the deficiency page — Deficiency type: Type B · Section cited: CCR87507(e) · Plan of correction due date: Jun 9, 2026
87507 Admission Agreements (e) The licensee shall provide a copy of the signed and dated current admission agreement, and all subsequent signed and dated modifications, to the resident or the resident's representative, if any, immediately upon signing the admission agreement or modification. This requirement is not met as evidence by: Based on record review and interview, the licensee did not comply with the section cited above by not having an signed Admissions Agreement on file for R4 and R5 who were transferred from another facility which poses an health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, May 26, 2026
Plan of correction: Administrator agreed to send a copy of signed Admission Agreements for R4 and R5 to CCLD by POC due date. Repeat Civil Penalty $250.00
From the deficiency page — Deficiency type: Type B · Section cited: CCR 87608(a)(3) · Plan of correction due date: Jun 9, 2026
87608 Postural Supports (3) A written order from a physician indicating the need for the postural support shall be maintained in the resident’s record. This requirement is not met as evidence by: Based on observation, record review and interview, the licensee did not comply with the section cited above by not having an doctor's orders on file for R1, R2 and R3 which poses an health, safety or personal rights risk to persons in care. This requirement is not met as evidence by:the state’s words, verbatim · CDSS document, May 26, 2026
Plan of correction: Administrator agreed to submit doctor's orders for postural/mobility support for R1, R4 and R5 to CCLD by POC due date. Repeat Civil Penalty $250.00
May 26, 2026Facility evaluation reportReport on file
Type of visit: Case Management - Other
On 05/26/2026 at 2:00 PM, Licensing Program Analyst (LPA) L. Alexander arrived unannounced to conduct a Case Management regarding a capacity increase. LPA met with Administrator, Jezrael Pascual, and explained the purpose of the visit. LPA toured the facility with Administrator to view the floor plan for the requested capacity increase for 6 Residents. LPA observed rooms During the visit deficiencies observed: Pile of wooden drawers, materials located on front sidewalk Unlocked door to laundry room with toxic chemicals unlocked: mulit-purpose disinfectant, Zep Drain Care solution, Downy Fabric Softener, Arm and Hammer Laundry Detergent. Resident/Staff coming upstairs to unlicensed area and sleeping upstairs without approved fire clearance. Community Care Licensing was not informed of hospice services for R5. In addition, R4 and R5 are both in shared room and there's no agreement on file that R4 grant access to the shared living space to hospice caregivers. LIC809-C (Page 2) The following deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22 and/or Health and Safety Code Failure to correct deficiencies by POC date may result in additional Civil Penalties. Exit interview conducted. Appeal Rights, LIC421IM and a copy of this report provided.the state’s words, verbatim · CDSS document, May 26, 2026
From the deficiency page — Deficiency type: Type A · Section cited: CCR 87202(a) · Plan of correction due date: May 27, 2026
87202 Fire Clearance (a) All facilities shall maintain a fire clearance approved by the city, county, or city and county fire department, or district providing fire protection services, or the State Fire Marshal. Prior to accepting or retaining any of the following types of persons, the applicant or licensee shall notify the licensing agency and obtain an appropriate fire clearance approved by the city, county, or city and county fire department, or district providing fire protection services, or the State Fire Marshal. This requirement is not met as evidence by: Based on observation, file review, interview, the licensee did not comply with the section cited above by not having an approved fire clearance upstairs before letting residents (R2) go upstairs, sleeping in bedroom in which poses an immediate health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, May 26, 2026
Plan of correction: Administrator will redirect resident(s) to first floor licensed area for sleeping and taking space. Administrator will self-certify that they have read the regulation and will comply moving forward. Administrator will send self-certification to CCLD by POC due date. Immediate Civil Penalty $500.00
From the deficiency page — Deficiency type: Type A · Section cited: CCR87309(a) · Plan of correction due date: May 27, 2026
87309 Storage Space and Access (a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage. This requirement is not met as evidence by: Based on observation the licensee did not comply with the section cited above by not having the laundry room door locked upstairs which toxic chemicals: Laundry detergent, Downy Softener, multi-purpose disinfectant, drain cleanser were unlocked in laundry room. In which poses an immediate health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, May 26, 2026
Plan of correction: Administrator agreed to conduct an In-Service Training with staff and send sign-in sheet to CCLD by POC due date.
From the deficiency page — Deficiency type: Type B · Section cited: CCR 87303(a) · Plan of correction due date: Jun 9, 2026
87303 Maintenance and Operations (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met as evidence by: Based on observation, the licensee did not comply with the section cited above by not having piles of wood debris cleared from front yard which poses a potential health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, May 26, 2026
Plan of correction: Administrator agreed to clean up piles of wooden debris from front yard/sidewalk and send a photo to CCLD by POC due date.
From the deficiency page — Deficiency type: Type B · Section cited: CCR87632(d)(2) · Plan of correction due date: Jun 9, 2026
CCR 87632 Hospice Care Waiver (d) If the Department grants a hospice care waiver it shall stipulate terms and conditions of the waiver as necessary to ensure the well-being of terminally ill residents and of all other facility residents, which shall include, but not be limited to, the following requirements: (2) The licensee shall notify the Department in writing within five working days of the initiation of hospice care services for any terminally ill resident in the facility or within five working days of admitting a resident already receiving hospice care services. The notice shall include the resident's name and date of admission to the facility and the name and address of the hospice. Based on observation, record review and interview the licensee did not comply with the section cited above by not notifying CCLD of R5 hospice care which poses a potential health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, May 26, 2026
Plan of correction: Administrator sent hospice notification to CCLD for R5 during visit. Deficiency cleared during visit.
From the deficiency page — Deficiency type: Type B · Section cited: CCR 87633(b) · Plan of correction due date: Jun 9, 2026
87633 Hospice Care of Terminally Ill Residents (b) A current and complete hospice care plan shall be maintained in the facility for each hospice resident and include the following: Based on record review and interview the licensee did not comply with the section cited above by not having a signed hospice care plan on file for R5 which poses a potential health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, May 26, 2026
Plan of correction: Administrator agreed to submit an signed hospice care plan for R5 to CCLD by POC due date.
From the deficiency page — Deficiency type: Type B · Section cited: CCR87633(h)(5) · Plan of correction due date: Jun 9, 2026
87633 HospiceCare of Terminally Ill Residents (h) For each terminally ill resident receiving hospice services in the facility, the licensee shall maintain the following in the resident’s record: (5) A statement signed by the resident's roommate, if any, or any resident who will share a room with a person who is terminally ill to be accepted or retained as a resident, indicating his or her acknowledgment that the resident intends to receive hospice care in the facility for the remainder of the resident's life, and the roommate's voluntary agreement to grant access to the shared living space to hospice caregivers, and the resident's support network of family members, friends, clergy, and others. Based on record review and interview the licensee did not comply with the section cited above by not having a signed statement agreement on file for R4 whom shares room with R5 which poses a potential health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, May 26, 2026
Plan of correction: Administrator agreed to get a signed statement from R4's responsible party and send to CCLD by POC due date.
Apr 14, 2026Facility evaluation reportReport on file
Type of visit: Required - 1 Year
On 04/14/2026 at 10:10 AM, Licensing Program Analyst (LPA) Ardalan Gharachorloo arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with Administrator, Jezrael Pascual and explained the purpose of the visit. LPA toured facility including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 72 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured a t116.2 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of non-perishable and 2 day of perishable foods. Centrally stored medication and sharps were locked and inaccessible to residents. Smoke detectors and carbon monoxide detectors were in operating condition during visit. Fire extinguisher was last serviced on 01/19/2026. Emergency Disaster Plan was last posted on 04/14/2026. First aid kit was observed to be complete. Emergency disaster drill was last conducted on 03/01/2026. LPA reviewed 5 residents records and 5 staff records. LPA also reviewed a sample of resident’s medications. The following documents were reviewed during the visit: LIC 500 Personnel Report LIC 610E Emergency Disaster Plan, Liability Insurance, and Current Administrator’s Certificate. ***CONTINUE ON 809C*** ***CONTINUE FROM 809*** THE FOLLOWING DEFICIENCY WAS OBSERVED: · At 12:05 PM, LPA checked five resident records (S1-S5). Resident 2 (S2), Resident 3 (S3) and Resident 4 (R4) did not have a signed and completed admission agreement on file. The above deficiency was observed (see LIC 809D) and cited from the California Code of Regulations. Failure to correct deficiency by POC date may result in additional Civil Penalties. Exit interview conducted with Administrator. LIC809D, Appeal Rights and a copy of this report provided.the state’s words, verbatim · CDSS document, Apr 14, 2026
Feb 11, 2026Facility evaluation reportReport on file
Type of visit: Case Management - Other
On 02/11/2026 at 3:00 pm, Licensing Program Analyst (LPA) L. Alexander arrived unannounced to conduct a Case Management visit. LPA met with Licensee/Administrator, Thinn Aye, and explained the purpose of the visit. While conducting complaint investigation 15-AS-20260204142916 on 02/11/2026, LPA conducted a record review and facility observations. During the visit, LPA observed that Resident 1 (R1) was residing in a room that does not have fire clearance for a bedridden resident. LPA also observed that the bedroom of Residents 2 (R2) and 3 (R3) was being used as a passageway to access the room where R1 is currently located. Additionally, LPA observed the following: Residents 1 through 6 (R1–R6) did not have completed Appraisal Needs and Services documents on file. Residents 4 (R4) and 6 (R6) did not have updated Admission Agreements on file. One-half bed rails were in use for Residents 1 through 4 and Resident 6 (R1–R4, R6) without physician’s orders on file. Home health care plans were missing for Residents 1 (R1) and 2 (R2). Resident 6 (R6) eloped on 12/11/2025. LPA received a copy of the Unusual Incident Report that Licensee Thinn Aye stated was submitted to CCLD. LIC809-C Continued... LIC809-C (Page 2) LPA obtained the following documents: updated facility sketch. Deficiencies were observed and cited in accordance with the California Code of Regulations, Title 22 (see LIC 809D). Failure to correct the deficiencies may result in civil penalties. An exit interview was conducted. A copy of this report and appeal rights were provided.the state’s words, verbatim · CDSS document, Feb 11, 2026
From the deficiency page — Deficiency type: Type A · Section cited: CCR 87202(a)(2) · Plan of correction due date: Feb 12, 2026
87202 Fire Clearance (a) All facilities shall maintain a fire clearance approved by the city, county, or city and county fire department, or district providing fire protection services, or the State Fire Marshal. Prior to accepting or retaining any of the following types of persons, the applicant or licensee shall notify the licensing agency and obtain an appropriate fire clearance approved by the city, county, or city and county fire department, or district providing fire protection services, or the State Fire Marshal. (2) Bedridden persons This requirement is not met as evidence by: Based on observation, file review, interview, the licensee did not comply with the section cited above by not having a fire clearance for bedridden (R1) in a room that wasn't cleared as a bedroom per facility sketch and current fire clearance dated 10/24/22 which poses an immediate health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Feb 11, 2026
Plan of correction: Administrator agreed to submit an updated facility sketch that will include all bedrooms and bedridden. In addition, Administrator will submit notification to local fire district of bedridden resident in facility. All copies of documents will be submitted to CCLD by POC due date. Immediated Civil Penalty $500.00 assessed.
From the deficiency page — Deficiency type: Type B · Section cited: CCR87307(a)(2)(C) · Plan of correction due date: Feb 26, 2026
87307 Personal Accommodations and Services (a) Living accommodations...shall be related to the facility's function. ... provide comfortable living accommodations and privacy for the residents... The following provisions shall apply: (2) Resident bedrooms shall be provided which meet... (C) No bedroom of a resident shall be used as a passageway to another room, bath or toilet. This requirement is not met as evidence by: Based on observation, the licensee did not comply with the section cited above by allowing the use of R2's and R3's bedroom as a passageway to another room for R1 which poses an health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Feb 11, 2026
Plan of correction: Administrator agreed to read the regulation and self certify understanding the regulation. Administrator stated that they will lock the sliding glass window that is connected between Bedroom #3 and adjacent room. Documents will be sent to CCLD by POC due date.
From the deficiency page — Deficiency type: Type B · Section cited: CCR 87463(a) · Plan of correction due date: Feb 26, 2026
87463 Reappraisals (a) The pre-admission appraisal, as specified in Section 87457, Pre-Admission Appraisal, shall be updated in writing as frequently as necessary or once every 12 months, whichever occurs first, to note significant changes in condition, as defined in Section 87101, Definitions, and to keep the appraisal accurate. For the purposes of this section, the updated pre-admission appraisal shall be referred to as the reappraisal. This requirement is not met as evidence by: Based on record review and interview, the licensee did not comply with the section cited above by having completed Appraisal Needs and Services (ANS) on file for R1-R6 which poses an health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Feb 11, 2026
Plan of correction: Administrator agreed to complete ANS for R1-R6 and send completed signed copies to CCLD by POC due date.
From the deficiency page — Deficiency type: Type B · Section cited: CCR87507(e) · Plan of correction due date: Feb 26, 2026
87507 Admission Agreements (e) The licensee shall provide a copy of the signed and dated current admission agreement, and all subsequent signed and dated modifications, to the resident or the resident's representative, if any, immediately upon signing the admission agreement or modification. This requirement is not met as evidence by: Based on record review and interview, the licensee did not comply with the section cited above by not having an updated Admissions Agreement on file for R4 and R6 who were transferred from another facility (same Licensee) which poses an health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Feb 11, 2026
Plan of correction: Administrator agreed to submit copies of updated signed admission agreements for R4 and R6 and will submit to CCLD by POC due date.
From the deficiency page — Deficiency type: Type B · Section cited: CCR 87608(a)(3) · Plan of correction due date: Feb 26, 2026
87608 Postural Supports (3) A written order from a physician indicating the need for the postural support shall be maintained in the resident’s record. This requirement is not met as evidence by: Based on observation, record review and interview, the licensee did not comply with the section cited above by not having an doctor's orders on file for R1, R2 and R3 which poses an health, safety or personal rights risk to persons in care. This requirement is not met as evidence by:the state’s words, verbatim · CDSS document, Feb 11, 2026
Plan of correction: Administrator agreed to submit doctor's orders for postural/mobility support for R1, R2 and R3 to CCLD by POC due date.
From the deficiency page — Deficiency type: Type B · Section cited: CCR87623(b) · Plan of correction due date: Feb 26, 2026
87623 Indwelling Urinary Catheter (b) In addition to Section 87611, General Requirements for Allowable Health Conditions, the licensee shall be responsible for the following: (1) Ensuring that insertion and irrigation of the catheter shall be performed by an appropriately skilled professional. This requirement is not met as evidence by: Based on observation, record review and interview, the licensee did not comply with the section cited above by not having the home health care plan on file for R2's foley catheter and caregiver training with draining the catheter bag which poses an health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Feb 11, 2026
Plan of correction: Administrator agreed to submit a copy of home health care plan for R2's foley catheter and training record for staff caregiversby skilled health professional to CCLD by POC due date.
From the deficiency page — Deficiency type: Type B · Section cited: CCR 87609(b)(4) · Plan of correction due date: Feb 26, 2026
87609 Allowable Health Conditions and the Use of Home Health Agencies (b) Incidental medical care may be provided to residents through a licensed home health agency provided the following conditions are met: (4) The licensee and home health agency agree in writing on the responsibilities of the home health agency, and those of the licensee in caring for the resident’s medical condition(s). This requirement is not met as evidence by: Based on record review and interview, the licensee did not comply with the section cited above by not having a home health care plan on file for R1's wound care including but not limited to physical therapy, occupational therapy and nurse aide which poses an health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Feb 11, 2026
Plan of correction: Administrator agreed to submit a home health care plan for R1's wound care and submit to CCLD by POC due date
From the deficiency page — Deficiency type: Type B · Section cited: CCR87628(a) · Plan of correction due date: Feb 26, 2026
(a) The licensee shall be permitted to accept or retain a resident who has diabetes if the resident is able to perform his/her own glucose testing with blood or urine specimens, and is able to administer his/her own medication including medication administered orally or through injection, or has it administered by an appropriately skilled professional. This requirement is not met as evidence by: Based on record review and interview, the licensee did not comply with the section cited above by not having an appropriately skilled professional administering insulin injections for R1's diabetes which poses an health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Feb 11, 2026
Plan of correction: Administrator agreed to submit an updated Physician's Report (LIC602-A) for R1 showing that they can administer their own insulin injections or documentation that an appropriately skilled professional to CCLD by POC due date
Dec 16, 2025Complaint investigation reportUnsubstantiated
Allegation investigated: Staff physical abused resident Staff verbally abused resident
On 12/16/25 at 1:30 PM Licensing Program Analyst (LPA) Gregory Clark arrived unannounced to deliver findings in regard to the allegations above. LPA spoke with Thinn Aye, Administrator (ADMIN) and informed her of the reason for the visit. ADMIN gave permission for care staff Htake Win to sign the report. During the course of investigation LPA interviewed R1, facility staff, Administrator at R1’s current placement, R1’s Center for Elders Independence Social Worker (SW) and R1’s Occupational Therapist. LPA also reviewed R1's file. R1 was placed at the facility by her social worker on July 23, 2025, after being transferred from her assisted living apartment due to a decline in condition requiring 24-hour care. Review of R1’s file and interviews with staff indicated that R1 was unhappy with her placement and frequently refused care. ***report continues on LIC9099C*** Unsubstantiated ***report continues from LIC9099*** Documentation and staff statements also noted that R1 was often combative and physically aggressive with staff. Staff reported multiple incidents in which R1 scratched, hit, or attempted to strike caregivers. The Administrator provided photographs of scratches on staff members’ arms reportedly caused by R1. Interviews with all staff involved revealed that no staff member witnessed R1 being physically abused or yelled at by staff. Staff denied the allegations and stated that they continued to attempt care despite R1’s refusal and combative behavior. Records showed that R1 had called 911 on several occasions accusing staff of physical abuse and yelling; however, no evidence was found to substantiate these allegations. LPA interviewed R1 at CEI in Concord. R1 was pleasant and talkative during the interview and shared various personal stories. When asked about her stay in Oakland, R1 shook her head, frowned, and stated, “I forget now.” R1 recalled one incident in which a staff member allegedly pushed a walker into her leg, causing a bruise, but she was unable to provide additional details regarding the date, staff involved, or surrounding circumstances. This agency has investigated the above complaint. We have found that the complaint was unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted, a copy of this report provided.the state’s words, verbatim · CDSS document, Dec 16, 2025 · control 15-AS-20251022165415
Apr 15, 2025Facility evaluation reportReport on file
Type of visit: Required - 1 Year
On 4/15/25 at 2:15 PM, Licensing Program Analyst (LPA) Greg Clark arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with Administrator, Thinn Aye and explained the purpose of the visit. LPA toured facility including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 70 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the kitchen sink was measured at 113.7 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of non-perishable and 2 day of perishable foods. Centrally stored medication and sharps were locked and inaccessible to residents. Smoke detectors and carbon monoxide detectors were in operating condition during visit. Fire extinguisher was last serviced on 1/19/24. Emergency Disaster Plan was last reviewed on 4/15/25. First aid kit was observed to be complete. LPA reviewed 4 residents records and 3 staff records; all were complete. LPA also reviewed a sample of resident’s medications. No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Apr 15, 2025
Apr 10, 2024Facility evaluation reportReport on file
Type of visit: Required - 1 Year
On 4/10/24 at 2:00 PM, Licensing Program Analyst (LPA) Greg Clark arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with Administrator, Thinn Aye and explained the purpose of the visit. The facility’s fire clearance was approved for 6 residents. LPA toured facility including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 70 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 105.8 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of non-perishable and 2 day of perishable foods. Centrally stored medication and sharps were locked and inaccessible to residents. Smoke detectors and carbon monoxide detectors were in operating condition during visit. Fire extinguisher was last serviced on 1/19/24. Emergency Disaster Plan was last posted on 4/10/24. First aid kit was observed to be complete. LPA reviewed 5 residents records and 5 staff records; all were complete. LPA also reviewed a sample of resident’s medications. No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Apr 10, 2024
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