Gentle Hands Seniors

Type of visit: Required - 1 Year

On 5/5/2026, LPA Grace Donato made an unannounced annual visit to the facility. LPA met with Administrator Fatmata Bangura. LPA explained the purpose of the visit. LPA toured the facility including all of resident rooms, garage, and kitchen area and backyard. Residents were having breakfast when LPA arrived. While touring the facility it was observed that the room temperature was at 69 deg F. Hot water was also tested in the bathrooms and the temperature was 118 deg F. The facility is observed to be clean, odorless, and well maintained. Residents bedrooms were observed to be well organized and fully furnished with adequate lighting. Sharps and toxic materials were observed locked. Food supply was observed with an adequate two day perishable and seven day non-perishable food supply. Carbon monoxide/ smoke detectors, and fire extinguisher were present throughout the facility. Facility has an updated log for emergency drill is done every quarter. Three resident records and two staff records were reviewed. Centrally stored medication was locked and inaccessible by residents. All medication logs are complete and updated. Ceiling is currently being repaired. Administrator will send the Liability Insurance to LPA. No deficiencies cited today. Report is reviewed and copy is provided.the state’s words, verbatim · CDSS document, May 5, 2026

Allegation investigated: Licensee does not ensure that facility is adequately heated for residents' comfort Licensee does not ensure that faucets used by residents for personal care deliver hot water

On 12/23/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility to open this complaint. LPA Calandra was greeted by Anica Koljenik, House Manager/Lead Caregiver and explained the purpose of the visit. Fatmata Bangura, Administrator/Licensee arrived at the facility later during the visit. Complaint alleged that licensee did not ensure that facility is adequately heated for residents' comfort. According to the reporting party, the facility had gone without hot water and heat for a week. Based on observation and interviews, the facility was maintained at a temperature of 74 degrees Fahrenheit and residents in care were comfortable. In addition, the complaint alleged that licensee does not ensure that faucets used by residents for personal care deliver hot water. Complainant alleged that the facility had lost hot water and heat for a week.Based on observation and interview, the facility did lose hot water but never heat. According to the Licensee, the facility used warm water to bathe residents while searching for a part for their hot water tank. As one could not be found, the Licensee purchased a new hot water tank. Unsubstantiated Based on observation and interview, faucets used by residents for personal care delivered hot water. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. No deficiencies were cited during today's visit. An exit interview was conducted. This report was reviewed with facility representative and a copy provided.the state’s words, verbatim · CDSS document, Dec 23, 2025 · control 14-AS-20251216164228

Type of visit: Required - 1 Year

On 5/1/2025, Licensing Program Analyst (LPA) Tobola conducted an unannounced Annual Required – 1 yr. inspection for this facility and was greeted by House Manager/Caregiver, Anica Koljenik. Administrator, Fatmata Bangura was contacted and arrived later in the visit. The facility currently provides care for 6 residents some of which with a diagnosis of dementia. LPA continued with a tour of the facility with staff, facility found to be clean and at a comfortable temperature with all exits free from obstruction. Resident’s bedrooms, common areas, kitchen & food storage areas were inspected. Fire Extinguishers located throughout the facility were found to be charged. Smoke and carbon monoxide detectors were present. Emergency disaster plan is reviewed and completed. Disaster drills are conducted on a quarterly basis. There was a sufficient supply of both perishable and nonperishable foods as required by Title 22 Regulations, with food stored in the kitchen refrigerator found to have appropriate coverings, enough for residents in care. There was a supply of hygiene products and paper products available for residents. Resident's bedroom have lighting & appropriate furnishings and bedding items. Restrooms for resident use were equipped with non-slip mats, grab bars and kept in good condition. There is a large outdoor patio equipped with appropriate shading for resident use. Medications are stored in the living room and found to be secured. Upon spot review of medications, LPA found that the facility has centrally store medication records updated and in order. LPA conducted a sample file review for residents and found 3 resident appraisals and physician's reports in need of updating. Upon a sample review of staff files LPA found that all caregiver staff have current 1st aid and CPR certification on file. LPA discussed with Administrator staff training requirements. Administrator has attempted to contact approved vendor trainers. LPA provided technical support. Technical Advisory issued. Administrator agrees to provide update of completed annual training for staff. LPA requested the following documents be sent to CCL by COB 5/15/2025: LIC 308 Designated Facility Responsibility LIC 500 Personnel Summary LIC 610 Emergency Disaster Plan Deficiency cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Appeal rights given. Failure to correct the deficiency and/or repeat deficiencies within a 12-month period may result in civil penalties.the state’s words, verbatim · CDSS document, May 1, 2025

Type of visit: Case Management - Annual Continuation

On May 9, 2024 at 1:45 PM, Licensing Program Analyst(LPA) John Calandra arrived at the facility to complete the Annual 1-year required inspection started on March 26, 2024. LPA Calandra was greeted by Anica Koljenik, Caregiver and explained the purpose of the visit. Administrator/Licensee, Fatmata Bangura arrived later during the visit. LPA Calandra reviewed 3 staff files. All were observed to be complete but missing the LIC 501: Personnel Record and LIC 503: Health Screening Reports. LPA Calandra interviewed 2 residents and 2 staff. A review of Centrally stored medications indicated that medications for residents were properly labeled with instructions on dosage and times of day. A Type B Violation was provided for not having a record of dosages of medications which are centrally stored at the facility. A Type B Violation was provided for not having Health Screening Reports for staff. Deficiencies are cited under California Code of Regulations, Title 22, cited on the LIC 809D. Failure to correct the deficiencies may result in civil penalties. This report was reviewed with Fatmata Bangura, Administrator/Licensee and a copy of the report along with Appeal Rights left at the facility.the state’s words, verbatim · CDSS document, May 9, 2024

Type of visit: Required - 1 Year

On March 26, 2024, Licensing Program Analyst(LPA) John Calandra arrived at the facility at 12:30 PM, to conduct the Annual 1-year required inspection. LPA Calandra was greeted at the door by Aminata Jalloh, Caregiver and explained the purpose of his visit. Caregiver, Anica Koljenik and Fatmata Bangura, Administrator/Licensee joined the visit later. LPA Calandra toured the physical plant. This is a 1 story building which consists of 7 bedrooms, 1 and a half bathrooms, a kitchen, living room, dining room, entry way and backyard. All hallways and the backyard were observed to be free and clear from obstructions. The fire extinguishers were last checked on 6/22/2023 and were observed to be fully charged. The facility's Carbon Monoxide and Fire Alarms were observed to be in working order. The facility was maintained at a comfortable temperature of 73 degrees Fahrenheit. Water temperature in the bathrooms was measured at 117.5 degrees Fahrenheit within the required range of 105-120 degrees Fahrenheit. The facility has the required 7 days of non-perishables and 2 days of perishables on hand. No food was observed to be expired. The Kitchen Refrigerator and Freezer were within the required temperature range. All knives, sharp objects, and detergents/cleaning supplies were observed to be locked up and in-accessible to persons in care. LPA Calandra reviewed 5 resident files. Most were observed to be complete. The Annual Inspection will be completed at a later date. Two Technical Violations were provided for not having an appraisal of resident's needs and services for each resident and not obtaining a recent medical assessment for a resident. No deficiencies were cited during today's visit. This report was reviewed with Administrator/Licensee, Fatmata Bangura and a copy of the report left at the facility.the state’s words, verbatim · CDSS document, Mar 26, 2024