Durando Home Inc.III

Allegation investigated: Staff handled resident in a rough manner.

On 4/27/2026 at approximately 10:00 AM, Licensing Program Analyst (LPA), Angelica Segovia conducted an unannounced initial complaint visit to the facility to investigate the above allegation(s). LPA was greeted by staff and stated the reason for their visit. The Administrator, James Durando along with House Manager, Nancy Magallanos arrived shortly after to assist with today’s visit. To investigate the allegation(s), at approximately 10:20 AM, LPA conducted a physical plant tour. By 11:00 AM, LPA requested relevant documentation such as but not limited to: Physician’s Report, Individual Program Plan (IPP), and Centrally Stored Medication and Destruction Record (CSDMR). From 10:30 AM to 12:00 PM, LPA attempted to interview four (4) residents (R1-R4), three (3) staff members (S1-S3), and conducted record review. (Continue to LIC 9099-C) Unsubstantiated Regarding the allegation: Staff handled resident in a rough manner. It was alleged that S1 had pulled R1’s arm in a rough manner resulting in injury. To investigate the allegation, LPA attempted interviews with four (4) residents and three (3) staff members. LPA’s interview with all three (3) staff members denied the allegation. LPA’s interview with S1 revealed R1 has a history of making false accusations. When questioned if they had pulled R1’s arm in a rough manner, S1 denied the allegation. LPA attempted to interview R1 and R2, but they were not present during LPA’s visit and could not be contacted. LPA attempted to interview R3, but they declined to be interviewed resulting in LPA terminating the interview. LPA attempted to interview R4, but due to their inability to validate the questions being asked, LPA terminated the interview. LPA conducted a supplementary interview with an outside source related to the investigation. Per their statement, R1 complained of arm pain and was transferred to the hospital (4/20/2026) where the results showcased no sprain or fractures. When questioned if R1 has a history of making false accusations they stated, “Yes”. LPA’s record review of R1’s Individual Program Plan (IPP) revealed R1’s behaviors to consist of, “…daydreams/fantasy…makes false claims…against staff and housemates”. During LPA’s physical plant tour, LPA observed R3 and R4. LPA observed both residents to appear well groomed. LPA did not observe them to display any signs of distress or discomfort surrounding S1’s presence at the facility. Based on interviews, record review and observation, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No immediate health and safety issues observed during the day of the visit. Exit interview was conducted and a copy of this report was provided to the Administrator.the state’s words, verbatim · CDSS document, Apr 27, 2026 · control 31-AS-20260422152229

Type of visit: Required - 1 Year

On 4/27/2026 at approximately 10:00 AM, Licensing Program Analyst (LPA), Angelica Segovia conducted an unannounced annual visit to the facility. LPA was greeted by the caregiver and stated the reason for their visit. The Administrator, James Durando arrived shortly after to assist with today’s visit. LPA asked for the census and Staff/Resident Roster. LPA conducted a physical plant tour at approximately 12:00 PM and the following was noted: The facility is a two-story building with four (4) bedrooms and two (2) bathrooms currently occupying four (4) residents. All residents rooms are located downstairs. There is a designated staff room. The facility has an approved fire clearance for four (4) ambulatory residents. The facility is vendor through North Los Angeles Regional Center (NLARC) and is being operated at a Level III Residential Care for the Elderly. Due to time constraints, the annual inspection will need to be conducted at a later time. There were no immediate health and safety hazards observed during the day of inspection. Exit interview was conducted and a copy of this report was provided to the Administrator.the state’s words, verbatim · CDSS document, Apr 27, 2026

Type of visit: Required - 1 Year

On 1/30/25, at around 10:00 AM, Licensing Program Analyst (LPA) Angelica Segovia conducted an unannounced annual visit to the facility. LPA was greeted by the Direct Support Professional (DSP). LPA stated the reason for their visit. Administrator James Durando and House Manager Nancy Magallanes arrived shortly after to assist with today’s visit. LPA requested census, Staff and Resident Roster. LPA conducted a physical plant tour at approximately 10:40 AM and the following was noted: There is only one entrance being utilized at the facility. The facility is a two-story building with four (4) bedrooms and two (2) bathrooms currently occupying three (3) residents. No designated staff room. The facility has approved fire clearance for four (4) ambulatory residents. This facility is operating at a Level III and are vendor through North Los Angeles County Regional Center. Screening area is located immediately upon entrance. Sign in sheet, hand sanitizer, gloves and masks are available. Required postings such as See/Say Something, Long-Term Ombudsman, and Resident’s Rights were located near staff reception desk. Common Areas: All common areas were observed to be neat, clean, and organized. All common areas were properly furnished and in good repair. The facility maintains a comfortable temperature of seventy-one (71) degrees. No firearms observed or will be maintained on the premises. Working telephone on premises. Fireplace: LPA observed fireplace covered and inaccessible to residents. Residents/staff files: LPA observed resident files stored in a locked storage room aside the staff reception desk. LPA observed staff files locked in a locked box in the staff reception desk. Both files are kept locked and inaccessible to residents. LIC809C-continued Kitchen: Sufficient supplies of seven (7) day nonperishable food and two (2) day perishable foods was observed. Working stove and refrigerator observed and in proper condition. Sharps kept in locked kitchen cabinet where the medication is kept. Emergency: Fire extinguisher located upon entrance on the right side leading towards the kitchen dated 05/30/2024. Medications: Medication stored in kitchen cabinet aside the kitchen sink. Medication storage is equipped with a lock to ensure medications will not be accessible to residents. First-aid kit observed as well. Bedrooms: All four (4) bedrooms are located on the first floor. The bedrooms are properly furnished with bed, nightstand, applicable lightening, and seating. Window coverings are in good repair, not broken or damaged. Bathroom: The bathrooms are in proper condition. Towels and washcloths are not shared. LPA observed appropriate grab-rails and nonskid mats. Hallways: Hallway is properly lighted. Extra linens/covers stored in storage closet located in hallway’s passageway. The Garage: The garage can be accessed from inside the facility. The garage is being used for extra storage, cleaning solutions, and Laundry detergents. The garage is kept locked and inaccessible to residents. Laundry: Laundry is located inside the garage. Dryer and washer observed to be in good repair. Water Temperature: The water temperature was measured within regulations. Smoke detectors: Smoke detectors and carbon monoxide observed to be working properly and were tested at 11:00 AM. Outside: The outside is clean, free of hazards, and properly furnished with sufficient seating. A shaded area for residents was observed as well. LIC809C-continued Pool: The pool is vacant and not working. LPA observed pool properly fenced and locked inaccessible to residents. Administration: The facility had submitted an Emergency and Disaster Plan For Residential Care Facilities for the Elderly and Mitigation Plan. LPA conducted a complete file review of resident records. Resident records appeared to be complete and updated. Staff records: LPA conducted a complete file review of staff records. Staff records appeared to be complete and updated. No other immediate health and safety issues observed. Exit interview conducted and copy of this report was given to the Administrator.the state’s words, verbatim · CDSS document, Jan 30, 2025

Allegation investigated: Staff did not provide a comfortable temperature for the residents.

On 08/05/2024 at 09:45 am Licensing Program Analyst (LPA) Lorena Casillas conducted an unannounced complaint visit to investigate the above stated allegation. LPA met with Administrator James Durando and explained the reason for the visit. LPA Casillas was greeted by Staff #1 (S1) and was granted entry. One (1) resident was observed to be in their room resting comfortably. One (1) resident was at program and one (1) resident was out in the community. Administrator was called and arrived shortly after. Continued on LIC9099-C Unsubstantiated At 10:20 AM LPA Casillas conducted a physical plant tour with the Administrator. During the investigation, interviews and record reviews were conducted from 10:00 am to 12:00pm. LPA requested resident roster, LIC 500, and liability insurance. Liability insurance will be emailed to LPA. LPA requested copies of pertinent information relevant to the investigation including but not limited to, resident records, receipts for repairs and any other information pertaining to resident care. Allegation: Staff did not provide a comfortable temperature for the residents. It is alleged that staff did not provide a comfortable temperature for the residents. Regarding this allegation, it was reported that the temperature in the facility was at 88 degrees Fahrenheit due to the Air Conditioning (AC) unit being broken, this caused the facility to be too hot for residents in care. Interview with Administrator revealed that the AC unit had been broken for a few days. However, a repair company has resolved the issue on 07/29/24 and the AC unit is now working properly. LPA received a copy of the receipt which states repairs done, parts replaced and date of repair. Administrator stated that due to being in an area of extreme weather conditions, the repair companies do not have appointments readily available because of the number of repairs needed this time of the year, this is something that is out of the Administrators control as the facility depends on an outside source to repair the AC unit. The Administrator states that to make residents comfortable they were offered cool showers, ice cream, and cool drinks throughout the day to keep them refreshed and hydrated. The residents were also offered outings to cool areas such as the local mall and library to stay cool during peak heat hours. LPA observed that all the resident rooms and common areas had fans to use as an alternative. During the tour LPA looked at the AC unit outside, it was on and operable. From 10:00 a.m. to approximately 11:30 am, RYOBI temperature gun measured the temperature inside of the facility at 78 in the living room/common area and in different rooms the readings were 81, 78, 73, 77, 79 degrees Fahrenheit. House thermostat reading was 74 degrees Fahrenheit upon entry. At 11:16 am the temperature outside read at 97 degrees Fahrenheit per LPA weather application on phone. Interview with S1 also revealed that although the AC unit was broken, staff offered alternatives to cool off residents. S1 stated that the AC unit is now repaired, and the facility is comfortable. LPA attempted to interview one (1) resident that was present, but they declined. Therefore, based on observations, interviews, record review and ROYBI temperature gun reading, this allegation is deemed Unsubstantiated. No citations issued. Exit interview conducted. A copy of this report was provided to Administrator.the state’s words, verbatim · CDSS document, Aug 5, 2024 · control 31-AS-20240729144535

Type of visit: Required - 1 Year

On 03/20/2024 at 9:10 a.m. Licensing Program Analyst (LPA) Evelin Rios arrived at the facility mentioned above to conduct a Required Annual Inspection. LPA was greeted by Staff #1 (S1) who granted access. S1 called the Administrator James Durando and inform them LPA was at the facility. Administrator designee Nancy Magallanes Silva met LPA shortly after. LPA explained the reason for the visit. The inspection tool was used to complete the visit. This is a Residential Care Facility for the Elderly licensed for 4 ambulatory residents. This facility has accepted North Los Angeles County Regional Center clients that are under 60 years of age. Administrator James Durando arrived at the facility but had to leave and designated Nancy to sign today's report. At 9:25 a.m. LPA began a physical plant tour of the facility and the following was observed: Kitchen: LPA observed the kitchen to be clean and clear of clutter. All appliances were operative. Knives are kept locked in a kitchen cabinet inaccessible to residents. LPA observed 2-day perishable and 7-day non-perishable supply of food. The fire extinguisher was observed by the kitchen fully charged with service date of 04/10/2023. Dining / Living Area: The dining and living area were well lit, clean and clear of clutter. Furniture appeared clean and in good repair. A fireplace located in the dining area was not in use and secured with a glass screen. LPA observed required postings by the dining area. Bedrooms: There are four (4) bedrooms designated for resident use. One (1) out of the four (4) rooms is currently vacant. All resident rooms are furnished with required lighting, dresser, chair, bed, and linens. There are extra linens in a hallway closet. (Continued on LIC809-C) Bathrooms: There are two (2) bathrooms designated for resident use. One (1) bathroom is located in the vacant bedroom. The main bathroom is accessible to all the residents. Both bathrooms were well lit, clean, had grab bars, nonskid showers and trash bins with lids. LPA observed a sufficient supply of hand soup, paper towels and toilet paper. At approximately 12:55 p.m. hot water temperature in both bathrooms measured between 94 - 98 degrees F. Surrounding Grounds: LPA discussed with administrator the sun rooms that are currently storing furniture must be accessible for residents use or designated as storage areas if not used by residents. LPA observed the facility to have sufficient space to accommodate activities. There were no visible hazards, and passageways were free from obstruction. There is a covered patio to provide shade and appropriate outdoor seating for residents. LPA observed a drained pool with a perimeter fence kept locked. Laundry Room: Laundry room in garage is kept locked. LPA observed a washer and dryer that appeared operative. Detergents and cleaning solutions are kept in looked in the garage by the washer and dryer. Medications: Centrally stored medications are maintained locked in a kitchen cabinet. Centrally Stored Medication And Destruction Records were reviewed for proper documentation. Facility maintains a Medical Administration Record (MAR) that is maintained manually. Resident/Staff files: At 10:27 a.m. LPA reviewed three (3) out of three (3) resident records to insure compliance. At 11:57 a.m. LPA reviewed four (4) staff records, two staff from the morning shift and two staff from the night shift to insure compliance. LPA observed smoke alarms through out the facility. Smoke detectors are hard wired and interconnected. Alarms were blinking with a light indicating they were operational. LPA discussed with the administrator, facility will obtain a record that smoke detectors are tested and operational by a certified professional. LPA observed one carbon monoxide detector in the hallway and was observed operational. Deficiencies were observed during todays visit (refer to LIC809-D). Exit interview conducted. Copy of report and appeals provided.the state’s words, verbatim · CDSS document, Mar 20, 2024

The state marks this report as 5 pages; the online copy we transcribed has 3. You can request the full file from the county licensing office.