Atria Grand Oaks is a residential care home for the elderly (RCFE) in Thousand Oaks, Ventura County, California — state license #565801876, licensed for 140 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 28 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated March 19, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 31 times and filed 28 documents. The most recent is a complaint investigation report, dated March 19, 2026.
The state's published file for this home includes 15 documents with transcribed findings, dated October 12, 2021 to August 20, 2025. 15 of the 15 carry the state's recorded outcome word: “Substantiated” (6), “Unsubstantiated” (9). 15 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 15 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Mar 19, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 19, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 13, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 20, 2025Substantiated
Allegation investigated: Staff do not provide adequate food service Staff do not ensure the facility is clean and sanitary
Licensing Program Analyst (LPA) Kelly Dulek arrived at the facility unannounced to conduct a subsequent complaint investigation for the allegations listed above at 10:10AM. Upon arrival, LPA met with Executive Director (ED) Eden Tolentino. Entrance interview conducted. During today's visit, LPA interviewed ED, toured the dining room area with ED at 10:27AM, interviewed Resident #1 (R1) at 10:40AM, and LPA observed lunch. During an initial complaint visit conducted by LPA Angela Barutyan on 07/31/2025, LPA conducted a physical plant tour between 12:24PM-01:30PM, conducted interviews with five (5) residents and four (4) staff between 12:25PM-01:20PM, reviewed and obtained copies of pertinent documents relevant to the investigation, and discussed allegations with ED Remon Pagels. The following was then determined: Report Continued on LIC 9099-C Substantiatedthe state’s words, verbatim · CDSS document, Aug 20, 2025 · control 29-AS-20250723095127
Jul 31, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 19, 2025Unsubstantiated
Allegation investigated: Facility staff do not maintain facility walkways free from hazards
Licensing Program Analysts (LPAs) Angela Barutyan and Emily Peraldi arrived at the facility unannounced to conduct an initial complaint investigation for the allegation listed above at 09:50AM. Upon arrival, LPAs met with staff and Executive Director (ED) Eden Tolentino who arrived at 10:15AM. Entrance interview conducted. During today's visit, LPAs conducted a full physical plant tour between 10:26AM-11:55AM, interviewed seven (7) residents between 11:07AM-11:49AM, three (3) staff members between 11:36AM-02:02PM, and the ED at 02:38PM, and reviewed and obtained copies of pertinent documents relevant to the investigation between 02:50PM-03:30PM. CONTINUED ON LIC 9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 19, 2025 · control 29-AS-20250313114055
Mar 19, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 21, 2024Unsubstantiated
Allegation investigated: Facility staff destroyed residents' personal belongings.
Licensing Program Analyst (LPA) Teresa Camara conducted a subsequent complaint investigation visit. LPA met with Executive Director (ED) Eden Tolentino and explained the reason for the visit. During today's visit, LPA interviewed the ED starting at 11:35, staff 1 (S1) at 12:07 p.m. and staff 2 (S2) at 12:21 p.m. S2 assisted LPA with locating records regarding the medication management for resident 1 (R1). During LPA's previous visit on 3/20/2024, LPA interviewed staff and R1. Regarding the allegation facility staff destroyed R1's personal property, this complaint was specifically about staff destroying R1's over-the-counter supplements and/or medications. (continued on LIC9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 21, 2024 · control 29-AS-20240314110052
Nov 12, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 30, 2024Unsubstantiated
Allegation investigated: Staff do not ensure signal systems calls are answered promptly for residents in care
Licensing Program Analyst (LPA) Kelly Dulek conducted a subsequent complaint investigation for the allegation listed above. LPA arrived at the facility at 09:40AM and was greeted by front desk staff. At 09:50AM, LPA met with Executive Director (ED) Eden Tolentino. Entrance interview conducted. During an initial complaint visit conducted on 04/18/2024, LPA interviewed previous ED at 12:02PM, toured the facility at 12:20PM, conducted resident and staff interviews from 12:48 PM to 02:32 PM. Additionally, LPA received copies of pertinent documents. LPA then reviewed all documents obtained and spoke with reporing party related to the allegations. The following was then determined: It was alleged that residents are waiting too long when requesting assistance by utilizing their call buttons. Interview with staff revealed that the facility utilizes Phillips Lifeline for their resident pendants. Each resident in Assisted Living receives a pendant upon move in and Memory Care residents do not usthe state’s words, verbatim · CDSS document, Oct 30, 2024 · control 29-AS-20240415104028
Oct 16, 2024Unsubstantiated
Allegation investigated: Residents are not being provided with transportation
Licensing Program Analyst (LPA) Angela Barutyan arrived at the facility unannounced to conduct an initial complaint investigation for the allegation listed above at 10:35AM. LPA met with staff and Interim Executive Director (ED) Eden Tolentino and explained the reason for the visit. During today's visit, LPA reviewed and obtained copies of pertinent documents, conducted a brief physical plant tour at 11:35AM, and conducted interviews with three (3) residents, two (2) staff, and ED between 10:40AM – 11:50AM. Report Continued on LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 16, 2024 · control 29-AS-20241011153018
Oct 16, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 21, 2024Unsubstantiated
Allegation investigated: Staff are not following proper infection control requirements
Licensing Program Analyst (LPA) Zabel Chochian conducted a subsequent complaint visit to the facility. The purpose of the visit is to deliver investigation finding. Upon arrival LPA met with Brian Larios and explained the reason for the visit. Entrance interview conducted. On 11/03/2023, Community Care Licensing Division received the above complaint allegation. Investigation into the allegation consist of facility physical plant tour on 11/08/2023. Furthermore, records review, random resident and staff interviews was conducted on 11/08/2023 and 05/11/2024. Reporting party (RP) was contacted on 11/07/2023, 01/21/2024, and 05/11/2024 for additional information. Reporting party refuse to speak with LPA. Following is a summary of the allegation and investigation finding: Unsubstantiatedthe state’s words, verbatim · CDSS document, May 21, 2024 · control 29-AS-20231103112815
Mar 20, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 14, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Atria Grand Oaks licensed?
Yes — Atria Grand Oaks is a licensed residential care home for the elderly (RCFE) in Thousand Oaks (Ventura County): California license #565801876, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 140 residents. State records list 28 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated March 19, 2026, appears in the inspection record on this page.
Can Atria Grand Oaks care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Atria Grand Oaks with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license record140 NON-AMBULATORY OF WHICH 10 MAY BE BEDRIDDEN. HOSPICE WAIVER WITH TOTAL CARE FOR 20.
How much does Atria Grand Oaks cost?
California's public licensing record does not include Atria Grand Oaks's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Ventura County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Atria Grand Oaks accept Medi-Cal or the Assisted Living Waiver?
Atria Grand Oaks is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
128 of 140 beds occupied (91%) when the state visited on August 20, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Atria Grand Oaks?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 31 state visits and 28 dated documents since 2021 for Atria Grand Oaks; 15 complaint-investigation narratives are transcribed verbatim below. The most recent, dated August 20, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 31 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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