Atria Hillcrest

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff are not assisting residents with feeding

Licensing Program Analyst (LPA) Kelly Dulek conducted a subsequent complaint investigation for the allegation listed above. LPA arrived at the facility at 09:28AM and met with Executive Director (ED) Remon Pagels. Entrance interview conducted. During an unrelated visit conducted on 04/24/2025, LPA interviewed ED throughout the visit and reviewed and obtained copies of additional relevant documents. During an initial complaint visit conducted on 11/13/2024, LPA interviewed ED at 09:55AM, reviewed resident records beginning at 10:32AM, toured the facility at 11:38AM, interviewed resident's family member at 11:44AM, and conducted staff interviews from 11:59AM to 1:10PM. LPA also obtained copies of pertinent documents. Throughout the course of the investigation, LPA reviewed all documents obtained and telephonically interviewed other relevant parties. The following was then determined: Report Continued on LIC 9099-C Substantiatedthe state’s words, verbatim · CDSS document, May 22, 2025 · control 29-AS-20241106103236

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Resident was confined by staff Staff did not safeguard resident's funds Staff are attempting to poison resident Staff mismanaged resident's medication

A subsequent complaint visit was conducted today to deliver final findings for the above allegations. During this visit, LPA met with Gudalupe Ambriz, Community Business Director and explained the reason for the visit. Following is a summary of the allegations and investigation finding: Regarding allegation - Resident was confined by staff – Information was provided that resident #1 did not feel safe at the facility - no supporting information was provided (no specific incident, no names, date or time). On 05/31/2024, LPA Cortez initiated the investigation and discussed allegation with the facility representative. On 03/27/2025, LPA Chochian conducted a subsequent visit and reviewed records from 11:30 a.m. – 12:30 p.m.; LPA conducted interview with three (3) staff and eight random residents from approximately 1:30 p.m. – to 4 p.m. Staff reported that no resident was mistreated or confined by any staff. Random resident interviews expressed that they feel safe at the facility and have nothe state’s words, verbatim · CDSS document, Apr 7, 2025 · control 29-AS-20240529165126

Allegation investigated: Licensee did not issue accurate refund Staff did not provide care services agreed upon

Licensing Program Analyst (LPA) Zabel Chochian met with Gudalupe Ambriz to issue final findings on the allegations above. During the investigation, Licensing Program Analyst (LPA) Zabel Chochian conducted an initial complaint visit to the facility above on 5/21/24. LPA Chochian met with the Executive Director, Remon Pagels and explained the reason for the visit. During the visit LPA Chochian interviewed eight residents and two visitors from 12:45pm to 4:15pm, and collected relevant documents. LPA Erika Miller conducted additional review of documents, and interviewed Resident 1 (R1’s) representative via phone and email. Allegation: Facility failed to issue an accurate refund. It was alleged that R1 was charged a New Resident Service Fee of $2,895.00, which did not include monthly rent. RP alleges that a portion of the rent was refunded, but the New Resident Service Fee has not been addressed. (Continue to LIC 9099c) Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 27, 2025 · control 29-AS-20240515135218

Allegation investigated: Staff did not provide resident's records to authorized representative

Licensing Program Analyst (LPA) Zabel Chochian conducted a subsequent complaint visit to deliver an amended report regarding above allegation. On 10/25/2024, an unsubstantiated finding was issued for the above allegation in error. During today’s visit, LPA Chochian met with Executive Director (ED) Remon Pagels and explained the reason for the visit. On the allegation Staff did not provide resident's records to authorized representative. It was alleged that the facility had failed to produce R1’s records for over 2 months to the authorized records company making the request on behalf R1/Responsible person. A timeline record was provided outlining numerous attempts made by the record company to obtain records on behalf of R1/Responsible person. Staff #2 (S2) was interviewed and stated that there was a records request via email for R1 earlier this year (05/24/2024) and the email was forwarded to the facility’s Legal Department. Timeline record reviewed showed that the facility was contactthe state’s words, verbatim · CDSS document, Nov 18, 2024 · control 29-AS-20240524095925

Allegation investigated: Neglect/Lack of Care: Staff neglected or failed to provide an adequate level of care to Resident #1 (R1) which resulted in R1 developing sepsis from a urinary tract infection while in quarantine for COVID-19. Neglect/Lack of Care: Staff neglected or failed to provide an adequate level of care to Resident #1 (R1) resulting in R1 becoming malnourished while in quarantine for COVID-19. Neglect/Lack of Care: Staff neglected or failed to provide an adequate level of care to Resident #1 (R1) resulting in R1 becoming dehydrated while in quarantine for COVID-19.

This report has been amended to remove allegation "Staff did not provide resident's records to authorized representative." Please refer to report dated 11/18/2024 for supplemental report. Licensing Program Analyst (LPA) Angela Barutyan conducted a subsequent complaint visit to deliver final findings for the above allegations. During today’s visit, LPA Barutyan met with Business Director Guadalupe “Lupe” Ambriz and Executive Director (ED) Remon Pagels and explained the reason for the visit. On 05/24/2024, the Woodland Hills North Adult and Senior Care Regional Office (RO) received a complaint regarding neglect/lack of care. The complaint alleged staff neglected or failed to provide an adequate level of care to Resident #1 (R1) resulting in R1 developing sepsis from a urinary tract infection and becoming malnourished and dehydrated while in quarantine for COVID-19. The complaint was referred to the Community Care Licensing Division (CCLD) Investigations Branch (IB) and assigned to Investthe state’s words, verbatim · CDSS document, Oct 25, 2024 · control 29-AS-20240524095925

Allegation investigated: Facility is understaffed. Due to facility staff neglect, incontinent residents are being left in soiled diapers for extended periods of time. Unqualified staff are attending to residents.

Licensing Program Analyst (LPA), Martha Arroyo conducted a subsequent complaint visit to the above facility. The purpose of the visit is to deliver findings for the above allegations. The initial complaint visit was conducted on 02/12/2024 and a subsequent complaint visit was conducted on 10/07/2024, both by LPA M. Arroyo. On today's visit, LPA Arroyo met with Business Office Manager, Guadalupe Ambriz. Entrance interview. During the initial visit on 02/12/2024, LPA Arroyo conducted a plant tour at 2:02pm, toured the memory care unit at 2:04 p.m., conducted interviews with the ED and four (4) staff between 1:52 p.m. and 4:25 p.m., and obtained copies of pertinent documents. On 10/07/2024, LPA Arroyo conducted interviews with three (3) staff, six (6) residents, and one (1) family member between 10:55am and 12:05pm, conducted a file review at 10:30am, and obtained copies of pertinent documents. Report Continued on LIC 9099C... Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 21, 2024 · control 29-AS-20240205142728

Allegation investigated: Facility staff not meeting the incontinence needs of the resident(s) in care. Facility staff have inadequate training.

Licensing Program Analyst (LPA) Kelly Dulek arrived at the facility unannounced to conduct subsequent complaint visit to address the allegations listed above. LPA met with Executive Director/Administrator (ED) Remon Pagels upon arrival. Entrance interview conducted. During today's visit, LPA reviewed training records for various staff who were employed at the time the complaint was received, toured the facility with ED at 11:31AM, interviewed staff and residents from 12:02PM to 02:34PM. During an initial complaint visit, conducted by LPA Elsie Campos on 10/12/2023, LPA Campos conducted interviews and reviewed pertinent documents relevant to the investigation. Throughout the course of the investigation, LPA Dulek reviewed pertinent documents. The following was then determined: Report Continued on LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 15, 2024 · control 29-AS-20231006100424

Allegation investigated: Staff left resident in soiled clothing and diapers for a period of time. Staff not keeping resident’s room free from odor. Staff does not maintain residents hygiene.

Licensing Program Analyst (LPA) Kelly Dulek arrived at the facility unannounced to conduct subsequent complaint visit to address the allegations listed above. LPA met with Executive Director/Administrator (ED) Remon Pagels upon arrival. Entrance interview conducted. During today's visit, LPA toured the facility with ED at 11:31AM, interviewed staff and residents from 12:02PM to 02:34PM. Additionally, LPA observed residents throughout the visit. During an initial complaint visit, conducted by LPA Elsie Campos on 11/21/2023, LPA Campos collected pertinent documents relevant to the investigation and conducted a physical plant tour with Memory Care Director of resident rooms in Memory Care at 12:05PM and conducted resident observations at 12:30PM. Throughout the investigation, LPA Dulek reviewed all documents. The following was then determined: Report Continued on LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 15, 2024 · control 29-AS-20231115151656

Allegation investigated: Staff did not distribute resident's medication as prescribed Staff did not ensure that resident was hydrated Staff did not monitor resident for change in condition Staff did not meet resident's dietary needs

At 10:10 a.m. Licensing Program Analyst (LPA) Esther Cortez conducted an unannounced subsequent complaint inspection regarding the above allegations. The LPA met with Business Director Lupe Ambriz and explained the reason for the visit. Senior Executive Director (ED) Brian Larios arrived shortly thereafter. On 11/10/2022, LPA Lopez between 12:55 PM and 3:45 PM reviewed facility records, conducted staff and resident interviews, and obtained copies of pertinent records. On 05/02/2024, LPA Cortez between 1:00 PM and 4:25 PM, reviewed interviews conducted, and facility records collected during the initial 10-day complaint visit and conducted staff interviews, and obtained copies of pertinent records. During today’s visit, LPA Cortez conducted, one (1) resident, and three (3) staff interviews, observed lunch and obtained copies of pertinent documents. Report will continue on LIC9099-C. (2ND PAGE) Unsubstantiatedthe state’s words, verbatim · CDSS document, May 31, 2024 · control 29-AS-20221107143915

Allegation investigated: Staff did not prevent resident's room from having plubming issues

Licensing Program Analyst (LPA) Esther Cortez conducted a subsequent complaint unannounced visit to investigate the allegation listed above. The LPA met with Executive Director (ED) Remon Pagels and explained the reason for the visit. On 11/08/2023, LPA Campos conducted an initial 10-day complaint and met with Memory Care Director,Cassandra Sadowsky. During the visit, LPA Campos interviewed staff at 11:42 a.m. and 11:50 a.m. and collected pertinent documents relevant to the investigation. On 11/28/2023 LPA interviewed one (1) resident. During today's visit, between 10:50 a.m. and 1:00 p.m. the LPA Cortez toured the facility with the ED, interviewed one (1) staff and reviewed interviews and documents collected during the initial 10-Day Visit. Report will continue on LIC9099C. Unsubstantiatedthe state’s words, verbatim · CDSS document, May 2, 2024 · control 29-AS-20231106122246

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility is trying to persuade resident and or their responsibly parties to change physicians or home agency to one’s preferred by administration.

Licensing Program Analyst (LPA), Elsie Campos conducted unannounced subsequent complaint investigation for the above allegation. LPA met with Executive Director, Adam Syncheff and explained the reason for the visit. On initial complaint visit conducted 6/21/23, LPA conducted interviews with the Executive Director and Resident Services Directo at 1:50 p.m. and 2:30 p.m., obtained resident records and other pertinent documents relevant to the investigation. On subsequent complaint visit conducted 8/7/23, LPA conducted resident interview at 2:30 p.m. and reviewed pertinent documents relevant to the investigation. On subsequent visit conducted 10/12/23, LPA conducted interviews and reviewed pertinent documents relevant to the investigation. During today's subsequent complaint visit, LPA conducted interviews with staff and residents between 11:00 a.m. and 12:35 p.m., reviewed pertinent documents relevant to the investigation and issued findings. **Continued on LIC 9099-C** Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 28, 2023 · control 29-AS-20230619082021

Allegation investigated: Staff force residents to do activities of daily living

Licensing Program Analyst (LPA), Elsie Campos conducted unannounced initial complaint investigation for the above allegations. LPA met with Executive Director, Adam Syncheff and explained the reason for the visit. On 6/26/2023 LPA Campos conduted and intial 10 day comaplint visit in which interviews and record review were conducted. During today's complaint visit, LPA conducted interviews, reviewed pertinent documents and delivered findings. Continued on LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 12, 2023 · control 29-AS-20230626105737

Allegation investigated: Facility is charging for services not provided. Facility does not provide special diets to resident(s) as prescribed. Facility staff do not have criminal record clearance.

Licensing Program Analyst (LPA), Elsie Campos conducted unannounced initial complaint investigation for the above allegations. LPA met with Executive Director, Adam Syncheff and explained the reason for the visit. During today's complaint visit, LPA conducted interviews and reviewed pertinent documents relevant to the investigation. Continued on LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 12, 2023 · control 29-AS-20231006100424

Allegation investigated: Staff not present to administer medication to residents.

Licensing Program Analyst (LPA) Zabel Chochian conducted a complaint visit to the above facility. The purpose of the visit is to conclude investigation and issue investigation finding regarding above allegation. LPA met with Adam Syncheff, Executive Director, and reason for the visit was discussed. On 10/26/22, information was reported that there is no medtech available from 10am-6am therefore residents must wait 30min to an hour for a medtech to come from the sister facility and administer pain medication to resident(s). Investigation into this allegation consists of records review, interview with staff and random residents. During the initial visit on 11/04/2022, LPA conducted interview with ten (10) residents and reviewed facility staffing schedule. Ten (10) out ten (10) residents interviewed reported no issues with receiving medication during the night. Staff interviews conducted on 11/04/2022 and 08/21/2023 reported that there is a medtech available during the noc shift to administhe state’s words, verbatim · CDSS document, Aug 29, 2023 · control 29-AS-20221026160036