Varenita Of Westlake is a residential care home for the elderly (RCFE) in Westlake, Ventura County, California — state license #565850150, licensed for 115 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 20 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated February 11, 2026 — published below in full, verbatim and unscored.

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Varenita Of Westlake

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Residential care home for the elderly (RCFE) · Large community, 115 residents · Westlake, CA · Ventura County
LicensedMemory careHospiceBedriddenWheelchair not on file
No openings reportedBeds change hands in days ·
License #565850150, held since 2022 · read from the California state record on August 2, 2026 ·See on State Site →
95 Dusenberg Drive · Westlake, Ventura County
Phone
(805) 413-3300
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryNot on file — ask the home
Dementia / memory careVerified in record
Hospice careApproved for 10 residents
Bedridden careApproved for 8 residents

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. 82 NON-AMB, OF WHICH 8 MAY BE BEDRIDDEN. HOSPICE WAIVER FOR 10. STAFF SHALL MAINTAIN UPDATED BEDRIDDEN ROOM LOCATIONS UPON EMERGENCY RESPONDERS REQUEST. APPROVED FOR DELAYED EGRESS. NEW MGT CO, SUNRISE SENIOR LIVING MANAGEMENT,INC. EFF. 5/1/25.State service designations983 - RCFE / DEMENTIA · 985 - RCFE / HOSPICEthe CDSS license record, verbatim · checked August 2, 2026

“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.

Since 2022, the state has visited this home 21 times and filed 20 documents. The most recent is a facility evaluation report, dated February 11, 2026.

Most recent state visit
February 11, 2026
Occupancy at the December 9, 2025 visit
73 of 115 beds

The state's published file for this home includes 10 documents with transcribed findings, dated March 6, 2023 to December 9, 2025. 10 of the 10 carry the state's recorded outcome word: “Substantiated” (3), “Unfounded” (1), “Unsubstantiated” (6). 10 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 10 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 15 of 20 documentsFull record on the state’s site →
20261 state visit · 1 document
Feb 11, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20255 state visits · 6 documents
Dec 9, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff stole resident's personal belongings

**This report has been amended to include additional information regarding facility’s response and prevention measures** Licensing Program Analyst (LPA) Angela Barutyan arrived at the facility unannounced to conduct an initial complaint investigation for the allegation listed above at 12:35PM. Upon arrival, LPA met with staff and Executive Director (ED) Zachary "Zak" Howell. Entrance interview conducted. During today's visit, LPA interviewed two (2) staff and one (1) resident between 12:35PM-02:00PM, reviewed and obtained copies of pertinent documents relevant to the investigation between 01:15PM-01:45PM, conducted a brief physical plant tour between 01:48PM-02:20PM, and discussed allegation with ED at 02:45PM. Report Continued on LIC9099-C. Substantiatedthe state’s words, verbatim · CDSS document, Dec 9, 2025 · control 29-AS-20251203083210
Nov 4, 2025Complaint investigation reportUnfounded

Allegation investigated: Staff handled resident in a rough manner

Licensing Program Analyst (LPA) Angela Barutyan arrived at the facility unannounced to conduct a subsequent complaint investigation with the purpose of delivering findings for the allegation listed above at 10:40AM. Upon arrival, LPA met with staff and Executive Director (ED) Zachary "Zak" Howell. Entrance interview conducted. During the initial visit on 10/06/2025, LPA interviewed five (5) staff and one (1) resident, reviewed and obtained copies of pertinent documents relevant to the investigation, conducted a brief physical plant tour, and discussed allegation with ED. After further review, it was determined this complaint was erroneously created and therefore the allegation “staff handled resident in a rough manner” is deemed unfounded at this time. However, the alleged incident will be investigated via a case management visit instead. Nothe state’s words, verbatim · CDSS document, Nov 4, 2025 · control 29-AS-20250930092027
Nov 4, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 17, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 10, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 24, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff does not ensure facility is free of odor

Licensing Program Analyst (LPA) Angela Barutyan arrived at the facility unannounced to conduct a subsequent complaint investigation with the purpose of delivering findings for the allegation listed above at 02:25PM. LPA met with Wellness Manager (WM) Mehrnoush "Mimi" Ghorbankhani. Reason for the visit was explained. During the initial visit on 01/13/2025, LPA conducted a brief physical plant tour, interviewed two (2) staff members and three (3) residents, reviewed and obtained copies of pertinent documents relevant to the investigation, and discussed allegation with WM Ghorbankhani and Executive Director (ED) Brad Stewart. It was alleged that a sewer gas odor has been emanating from resident bathroom sinks since mid-October 2024. LPA interviewed three (3) residents who stated that an odor has been observed from their bathroom sinks, but the odor is intermittent and can vary in intensity. Report Continued on LIC 9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 24, 2025 · control 29-AS-20250108161737
20244 state visits · 6 documents
Dec 26, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff did not provide a call assistance button or pendant to resident

Licensing Program Analyst (LPA) Angela Barutyan arrived at the facility unannounced to conduct a subsequent complaint investigation for the allegations listed above at 10:38AM. LPA met with staff and Wellness Manager (WM) Mehrnoush “Mimi” Ghorbankhani and explained the reason for the visit. During today's visit, LPA Barutyan conducted a brief physical plant tour, interviewed three (3) staff and one (1) resident, and reviewed and obtained copies of pertinent documents. During the initial complaint visit which took place on 11/21/2023, LPA C. Yee reviewed and obtained copies of facility records and conducted interviews with Executive Director (ED) Bradley Stewart, Wellness Director (WD) Mark Brassfield, Staff #1, and Resident #1. Continued on LIC 9099-C. Substantiatedthe state’s words, verbatim · CDSS document, Dec 26, 2024 · control 29-AS-20231114124155
Sep 16, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff handled resident in a rough manner. Staff hit resident with unknown object.

Licensing Program Analysts (LPAs) Kelly Dulek and Angela Barutyan conducted a subsequent complaint investigation with the purpose of delivering findings for the allegations listed above. LPAs arrived at the facility at 09:57AM and met with Wellness Manager Mehrnosh (Mimi) Ghorbankhani. LPAs were informed that Executive Director and Administrator are both unavailable for today’s visit. Entrance interview conducted. During an initial visit conducted on 06/13/2024, LPA Dulek interviewed ED at 09:55AM, toured the facility's memory care unit at 10:20AM, interviewed staff from 10:34AM to 01:30PM and again at 02:31PM and 03:09PM, interviewed Resident #1 (R1) at 02:55PM and LPA obtained copies of pertinent documents. Throughout the course of the investigation, LPA reviewed all documents and conducted additional interviews. The following was then determined: Report Continued on LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 16, 2024 · control 29-AS-20240604121259
Sep 16, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 2, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not treat resident with dignity and respect

Licensing Program Analyst (LPA) Kelly Dulek arrived at the facility unannounced to conduct an initial complaint visit for the above allegation. LPA arrived at 09:10AM and was initially greeted by front desk staff. LPA was informed that Executive Director (ED) Brad Stewart was unavailable, so LPA met with Wellness Director Mark Brassfield. LPA informed Wellness Director of the purpose of today's visit. Entrance interview conducted. During today's visit, LPA conducted interviews with staff at 09:25AM, 09:38AM, 09:58AM, and 02:29PM. LPA, along with Wellness Director toured the facility at 10:24AM. LPA also interviewed residents between 10:57AM and 02:03PM and ED at 12:55PM. The following was then determined: It was alleged that Staff #1 (S1) spoke to Resident #1 (R1) in an inappropriate manner during a conversation. Interview revealed that R1 had purchased over the counter medication for another resident and Report Continued on LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, May 2, 2024 · control 29-AS-20240426130757
May 2, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 2, 2024Complaint investigation reportSubstantiated

Allegation investigated: Facility staff prevented a resident from having visitors.

Licensing Program Analyst (LPA) Sandra Urena conducted an unannounced visit to investigate the allegation listed above. The LPA arrived at the facility at 11:15 a.m. and met with the Wellness Director (WD) Mark Brassfield and explained the reason for the visit. On 01/02/2024, at 11:24 a.m., LPA Urena interviewed the Wellness Director, at 11:52 a.m. the LPA interviewed the resident (R1). At 11:50 a.m. the LPA requested records pertinent to the investigation. The LPA interviewed the Reporting Party (RP) at 10:15 a.m. Continues on LIC 9099C... Substantiatedthe state’s words, verbatim · CDSS document, Jan 2, 2024 · control 29-AS-20231227112658
20232 state visits · 2 documents
Oct 30, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: . Staff curses at the residents while in care 2. Staff speaks inappropriately towards the residents 3. Staff denied a resident from eating while in care 4. Staff is mistreating the residents while in care 5. Staff yells at the residents while in care

Licensing Program Analyst (LPA) Christine Yee conducted an unannounced complaint visit to investigate the above allegations and met with Heliodoro Mark Martinez-Brassfield, Wellness Director. The reason for today's visit was explained. On today's visit, LPA Yee conducted interviews with Mark Brassfield, Wellness Director at 11:03pm, Staff #1 at 12:49pm, Staff #2 at 1:01pm, Staff #3 at 1:27pm, Staff #4 at 1:46pm and Staff #6 at 2:09pm. Per information received from interviews conducted with Memory Care staff, everyone stated that they have not witnessed any staff, including Staff #5, curse, speak inappropriately, deny food, mistreat or yell at any residents in care in the time they have worked at the facility. All memory care staff stated that they would report the staff immediately to managment. The staff treat the residents in care as they would their own Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 30, 2023 · control 29-AS-20231024142654
Sep 12, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations2typical 1
Type B citations1typical 1
Substantiated complaints3typical 2
Total complaints10typical 7
State visits on file21typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2022.
Year-by-year trend
YearVisitsDocumentsSubstantiated20261102025561202446220235502022220
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

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≈ $5,000–$7,500 /mo
our estimate — Ventura County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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What dementia training does staff have, and is the area secured?
Ask how the 2025 complaint investigation report was corrected — what changed?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Is Varenita Of Westlake licensed?

Yes — Varenita Of Westlake is a licensed residential care home for the elderly (RCFE) in Westlake (Ventura County): California license #565850150, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 115 residents. State records list 20 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated February 11, 2026, appears in the inspection record on this page.

Can Varenita Of Westlake care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Varenita Of Westlake with clearances for dementia / memory care, hospice care, and bedridden; it does not list wheelchair / non-ambulatory. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 82 NON-AMB, OF WHICH 8 MAY BE BEDRIDDEN. HOSPICE WAIVER FOR 10. STAFF SHALL MAINTAIN UPDATED BEDRIDDEN ROOM LOCATIONS UPON EMERGENCY RESPONDERS REQUEST. APPROVED FOR DELAYED EGRESS. NEW MGT CO, SUNRISE SENIOR LIVING MANAGEMENT,INC. EFF. 5/1/25.

How much does Varenita Of Westlake cost?

California's public licensing record does not include Varenita Of Westlake's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Ventura County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Varenita Of Westlake accept Medi-Cal or the Assisted Living Waiver?

Varenita Of Westlake is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

73 of 115 beds occupied (63%) when the state visited on December 9, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Varenita Of Westlake?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 21 state visits and 20 dated documents since 2022 for Varenita Of Westlake; 10 complaint-investigation narratives are transcribed verbatim below. The most recent, dated December 9, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

10 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff stole resident's personal belongings
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
**This report has been amended to include additional information regarding facility’s response and prevention measures** Licensing Program Analyst (LPA) Angela Barutyan arrived at the facility unannounced to conduct an initial complaint investigation for the allegation listed above at 12:35PM. Upon arrival, LPA met with staff and Executive Director (ED) Zachary "Zak" Howell. Entrance interview conducted. During today's visit, LPA interviewed two (2) staff and one (1) resident between 12:35PM-02:00PM, reviewed and obtained copies of pertinent documents relevant to the investigation between 01:15PM-01:45PM, conducted a brief physical plant tour between 01:48PM-02:20PM, and discussed allegation with ED at 02:45PM. Report Continued on LIC9099-C. Substantiated— CDSS inspection report, December 9, 2025 · control 29-AS-20251203083210
Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedStaff handled resident in a rough manner
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) Angela Barutyan arrived at the facility unannounced to conduct a subsequent complaint investigation with the purpose of delivering findings for the allegation listed above at 10:40AM. Upon arrival, LPA met with staff and Executive Director (ED) Zachary "Zak" Howell. Entrance interview conducted. During the initial visit on 10/06/2025, LPA interviewed five (5) staff and one (1) resident, reviewed and obtained copies of pertinent documents relevant to the investigation, conducted a brief physical plant tour, and discussed allegation with ED. After further review, it was determined this complaint was erroneously created and therefore the allegation “staff handled resident in a rough manner” is deemed unfounded at this time. However, the alleged incident will be investigated via a case management visit instead. No— CDSS inspection report, November 4, 2025 · control 29-AS-20250930092027
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff does not ensure facility is free of odor
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Angela Barutyan arrived at the facility unannounced to conduct a subsequent complaint investigation with the purpose of delivering findings for the allegation listed above at 02:25PM. LPA met with Wellness Manager (WM) Mehrnoush "Mimi" Ghorbankhani. Reason for the visit was explained. During the initial visit on 01/13/2025, LPA conducted a brief physical plant tour, interviewed two (2) staff members and three (3) residents, reviewed and obtained copies of pertinent documents relevant to the investigation, and discussed allegation with WM Ghorbankhani and Executive Director (ED) Brad Stewart. It was alleged that a sewer gas odor has been emanating from resident bathroom sinks since mid-October 2024. LPA interviewed three (3) residents who stated that an odor has been observed from their bathroom sinks, but the odor is intermittent and can vary in intensity. Report Continued on LIC 9099-C. Unsubstantiated— CDSS inspection report, January 24, 2025 · control 29-AS-20250108161737

2024

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff did not provide a call assistance button or pendant to resident
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Angela Barutyan arrived at the facility unannounced to conduct a subsequent complaint investigation for the allegations listed above at 10:38AM. LPA met with staff and Wellness Manager (WM) Mehrnoush “Mimi” Ghorbankhani and explained the reason for the visit. During today's visit, LPA Barutyan conducted a brief physical plant tour, interviewed three (3) staff and one (1) resident, and reviewed and obtained copies of pertinent documents. During the initial complaint visit which took place on 11/21/2023, LPA C. Yee reviewed and obtained copies of facility records and conducted interviews with Executive Director (ED) Bradley Stewart, Wellness Director (WD) Mark Brassfield, Staff #1, and Resident #1. Continued on LIC 9099-C. Substantiated— CDSS inspection report, December 26, 2024 · control 29-AS-20231114124155
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff handled resident in a rough manner. Staff hit resident with unknown object.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analysts (LPAs) Kelly Dulek and Angela Barutyan conducted a subsequent complaint investigation with the purpose of delivering findings for the allegations listed above. LPAs arrived at the facility at 09:57AM and met with Wellness Manager Mehrnosh (Mimi) Ghorbankhani. LPAs were informed that Executive Director and Administrator are both unavailable for today’s visit. Entrance interview conducted. During an initial visit conducted on 06/13/2024, LPA Dulek interviewed ED at 09:55AM, toured the facility's memory care unit at 10:20AM, interviewed staff from 10:34AM to 01:30PM and again at 02:31PM and 03:09PM, interviewed Resident #1 (R1) at 02:55PM and LPA obtained copies of pertinent documents. Throughout the course of the investigation, LPA reviewed all documents and conducted additional interviews. The following was then determined: Report Continued on LIC 9099-C Unsubstantiated— CDSS inspection report, September 16, 2024 · control 29-AS-20240604121259
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not treat resident with dignity and respect
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Kelly Dulek arrived at the facility unannounced to conduct an initial complaint visit for the above allegation. LPA arrived at 09:10AM and was initially greeted by front desk staff. LPA was informed that Executive Director (ED) Brad Stewart was unavailable, so LPA met with Wellness Director Mark Brassfield. LPA informed Wellness Director of the purpose of today's visit. Entrance interview conducted. During today's visit, LPA conducted interviews with staff at 09:25AM, 09:38AM, 09:58AM, and 02:29PM. LPA, along with Wellness Director toured the facility at 10:24AM. LPA also interviewed residents between 10:57AM and 02:03PM and ED at 12:55PM. The following was then determined: It was alleged that Staff #1 (S1) spoke to Resident #1 (R1) in an inappropriate manner during a conversation. Interview revealed that R1 had purchased over the counter medication for another resident and Report Continued on LIC 9099-C Unsubstantiated— CDSS inspection report, May 2, 2024 · control 29-AS-20240426130757
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility staff prevented a resident from having visitors.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Sandra Urena conducted an unannounced visit to investigate the allegation listed above. The LPA arrived at the facility at 11:15 a.m. and met with the Wellness Director (WD) Mark Brassfield and explained the reason for the visit. On 01/02/2024, at 11:24 a.m., LPA Urena interviewed the Wellness Director, at 11:52 a.m. the LPA interviewed the resident (R1). At 11:50 a.m. the LPA requested records pertinent to the investigation. The LPA interviewed the Reporting Party (RP) at 10:15 a.m. Continues on LIC 9099C... Substantiated— CDSS inspection report, January 2, 2024 · control 29-AS-20231227112658

2023

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewed. Staff curses at the residents while in care 2. Staff speaks inappropriately towards the residents 3. Staff denied a resident from eating while in care 4. Staff is mistreating the residents while in care 5. Staff yells at the residents while in care
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Christine Yee conducted an unannounced complaint visit to investigate the above allegations and met with Heliodoro Mark Martinez-Brassfield, Wellness Director. The reason for today's visit was explained. On today's visit, LPA Yee conducted interviews with Mark Brassfield, Wellness Director at 11:03pm, Staff #1 at 12:49pm, Staff #2 at 1:01pm, Staff #3 at 1:27pm, Staff #4 at 1:46pm and Staff #6 at 2:09pm. Per information received from interviews conducted with Memory Care staff, everyone stated that they have not witnessed any staff, including Staff #5, curse, speak inappropriately, deny food, mistreat or yell at any residents in care in the time they have worked at the facility. All memory care staff stated that they would report the staff immediately to managment. The staff treat the residents in care as they would their own Unsubstantiated— CDSS inspection report, October 30, 2023 · control 29-AS-20231024142654
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedLicensee does not provide staff with required training Staff do not distribute residents' medications as prescribed Staff do not maintain a record of centrally stored prescription medication for each resident
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Zabel Chochian conduct a subsequent complaint visit to this facility.. UPon arrival LPA met with Brad Stewart. Reason for visit was explained. Allegation - Licensee does not provide staff with required training - It was alleged that new employee(s) provide care to residents without completing required care giving training. Furthermore, information was received that staff who do not have medication training distribute medications to residents. Investigation into this allegation consist of staff Interviews and review of staff training records. On 08/09/2023, LPA reviewed eight (8) staff files and interviewed four (4) staff. Eight (8) out of eight (8) staff files reviewed and four staff interviews conducted revealed that staff are trained as required when hired. Care giving staff confirmed that medtechs only dispense medications to residents. Medtech staff interviewed confirmed that they complete all required medication training and shadowing prior to handl— CDSS inspection report, August 9, 2023 · control 29-AS-20230327150638
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedDue to lack of care and supervision, resident suffered a fall
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Ashley Smith arrived unannounced to issue the findings for the above allegation. The LPA met with Executive Director Brad Stewart and explained the reason for the visit. On 1/20/2023, the LPA toured the memory care unit, obtained documents, and interviewed staff at 11:23 a.m., 11:33 a.m., 12:05 p.m., 12:11 p.m., and 12:21 p.m. On 2/21/2023, the LPA obtained documents, and interviewed six (6) staff members from 12:20 p.m. - 2:40 p.m. An interview was conducted with Staff #1 (S1) on 3/2/2023 at 4:16 p.m., and the LPA reviewed Resident #1’s (R1) medical records. Regarding the allegation, it was alleged that due to lack of care and supervision, Resident #1 (R1) suffered a fall and sustained injuries. Records review confirmed that R1 was admitted to the facility on 12/27/2022 and the incident in question happened on 12/30/2022 at approximately 1:00 a.m. Unsubstantiated— CDSS inspection report, March 6, 2023 · control 29-AS-20230117153919

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 21 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
2
typical for this size: 1
Type B citations
1
typical for this size: 1
Substantiated complaints
3
typical for this size: 2
Total complaints
10
typical for this size: 7
State visits on file
21
typical for this size: 19
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