Hillcrest Royale is a residential care home for the elderly (RCFE) in Thousand Oaks, Ventura County, California — state license #565800734, licensed for 145 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 12 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated June 30, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 13 times and filed 12 documents. The most recent is a facility evaluation report, dated June 30, 2026.
The state's published file for this home includes 3 documents with transcribed findings, dated August 29, 2024 to January 29, 2026. 3 of the 3 carry the state's recorded outcome word: “Unsubstantiated” (3). 3 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 30, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 17, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 29, 2026Unsubstantiated
Allegation investigated: Staff does not ensure resident is kept clean and dry at all times Staff does not ensure resident is kept free of mal odors
Licensing Program Analyst (LPA) Erica Mosley conducted an unannounced subsequent complaint visit to investigate the above listed allegations. The purpose of this visit is to deliver findings for the above listed allegations. Upon arrival at approx. 10:25 a.m. LPA was greeted by front door receptionist and explained the reason for the visit. The LPA met with Michelle Gubbay, Director of Services (DOS) and the reason for the visit was explained. Entrance interview conducted. On 12/16/2025, the Department received a complaint regarding the following allegations, Staff does not ensure resident is kept clean and dry at all times and Staff does not ensure resident is kept free of mal odors. On 12/19/2025 starting at 10:20 a.m. LPA and staff briefly toured the physical plant areas inside and outside to ensure there are no immediate health and safety hazards. Starting at 10:33 a.m. and throughout the visit LPA conducted six (6) in-person interviews with three (3) staff, two (2) residents, andthe state’s words, verbatim · CDSS document, Jan 29, 2026 · control 29-AS-20251216094744
Jun 26, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 14, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 5, 2025Unsubstantiated
Allegation investigated: Due to lack of care and/or supervision, residents engaged in a physical altercation, resulting in injury
Licensing Program Analyst (LPA) Kelly Dulek conducted a subsequent complaint visit with the purpose of delivering findings for the above listed allegation. LPA met with Executive Director (ED) Michael Sokolowski and explained the reason for the visit. Entrance interview conducted. During an initial complaint visit conducted on 12/10/2024, LPA interviewed management at 03:10PM related to recent incident reports submitted to the Department. LPA, along with Executive Director, conducted a health and safety check tour of the facility at 03:40PM. No immediate health and safety hazards were observed during facility tour. LPA obtained copies of pertinent documents. LPA informed facility management that the allegation was referred to Community Care Licensing Division (CCLD)'s Investigations Branch (IB). IB Investigator Veronica Padilla interviewed Resident #1 (R1) and Resident #2 (R2) on 12/27/2024. During a subsequent complaint visit conducted on 01/29/2025, LPA interviewed ED at 01:40PM andthe state’s words, verbatim · CDSS document, Feb 5, 2025 · control 29-AS-20241209134414
Aug 29, 2024Unsubstantiated
Allegation investigated: Staff does not provide a comfortable room temperature for resident.
Licensing Program Analyst (LPA), Martha Arroyo conducted a subsequent complaint visit for the purpose of continuing the investigation for the above allegation. Upon arrival, LPA met with the Director of Services, Michelle Gubbay and the reason for the visit was explained. Entrance interview conducted. During the initial visit on 04/26/2024, LPA Arroyo conducted a plant tour to ensure there were no health and safety concerns at 2:42 p.m., conducted interviews with two (2) staff members between 2:35 p.m. and 3:30 p.m., and obtained a copy of the resident roster. During today’s visit, LPA Arroyo conducted interviews with one (1) staff and nine (9) residents starting at 11:15 a.m. and obtained copies of pertinent documents. Report Continued on LIC 9099C... Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 29, 2024 · control 29-AS-20240419133829
Jun 24, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Hillcrest Royale licensed?
Yes — Hillcrest Royale is a licensed residential care home for the elderly (RCFE) in Thousand Oaks (Ventura County): California license #565800734, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 145 residents. State records list 12 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated June 30, 2026, appears in the inspection record on this page.
Can Hillcrest Royale care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Hillcrest Royale with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordFACILITY IS LICENSED TO SERVE 145 RESIDENTS AGES SIXTY (60) AND OVER. SIXTY-FOUR (64) OF THE RESIDENTS MAY BE NON-AMBULATORY. APPROVED HOSPICE WAIVER INCREASE FROM FOUR (4) TO TWENTY-EIGHT (28) HOSPICE RESIDENTS.
How much does Hillcrest Royale cost?
California's public licensing record does not include Hillcrest Royale's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Ventura County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Hillcrest Royale accept Medi-Cal or the Assisted Living Waiver?
Hillcrest Royale is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
91 of 145 beds occupied (63%) when the state visited on January 29, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Hillcrest Royale?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 13 state visits and 12 dated documents since 2022 for Hillcrest Royale; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated January 29, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 13 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
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(805) 371-0035Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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