A Loving Heart Senior Care

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Erica Mosley arrived at the facility unannounced to conduct a required annual visit and entered the facility at 10 a.m. Upon arrival, LPA Mosley was greeted by staff and Manager, Micheal Vicente who called the Administrator to inform them of the visit. The Administrator / Licensee Representative, Diorena "Rocky" Rock arrived shortly after and the reason for the visit was explained. Entrance interview. The LPA and Manager toured the physical plant areas inside and outside to ensure there are no health and safety hazards and facility is in compliance with Title 22 Regulations. COMMON AREAS: This includes the family room, den, and dining room. At the time of the visit, furniture in the common areas was observed to be in good condition. The facility maintained a comfortable temperature. Hardwired combination carbon monoxide and smoke detectors and fire door are connected to the facility's Nest system, which records daily functionality of the systems. At 11:52 a.m. a test was conducted and all systems were functional at the time of the visit. The fire extinguisher was observed and fully charged on 02/28/2025. The emergency exiting plans/sketch are posted. The emergency telephone numbers are posted in the common hallway. The LPA observed required postings throughout the common space. The last emergency disaster drill took place on 08/13/2025 and are conducted quarterly. Activities were observed in the common areas. The fireplace in the living room was adequately screened, covered and is non-functional. There is a functioning telephone on the premises. Auditory alarms at the entrances and exits were observed and functional at the time of the visit. LPA observed surveillance cameras installed in the common areas of the facility. The Administrator stated that the cameras are non-functional at the time however they may be used at a later time. LPA advised Manager and Administrator that if at any time the cameras become functional that none of them can be equipped with audio capability. Report Continued on LIC 809-C PAGE 2... (PAGE 2) Report Continued from LIC 809-C... INTERVIEWS: Starting at 10: 08 a.m. and throughout the visit one (1) staff, one (1) resident, and one (1) visitor interviews were conducted. Staff interview revealed that staff are knowledgeable in Resident rights, different forms of abuse, and reporting procedures. Resident and visitor interview revealed that no concerns were noted or voiced at the time of the visit. BEDROOMS: There are six (6) total bedrooms in the facility; six (6) bedrooms are designated as private, single occupancy, resident rooms and one (1) staff rooms. The staff room is kept locked at all times and observed to be occupied by staff. Two (2) out of six (6) resident rooms have exits to the exterior. All passageways were observed to be clear of obstructions. All resident rooms were observed to be furnished appropriately with clean linens, appropriate furnishings, and sufficient lighting. RESTROOMS: There are two (2) total restrooms. One (1) is designated as a shared / common resident restroom, One (1) is designated as a staff / guest restroom. Resident restroom was observed to be equipped with a slip resistant surface / mat. Grab bars were observed in the restroom. The restroom was sufficiently stocked with supplies and paper towels. The hot water temperature was measured in the resident restroom and measured at 110.2 degrees Fahrenheit, within the required range. LPA observed storage space closets in hallway containing extra clean linens and towels for resident use. LPA observed the staff /guest restroom sink to not drain properly / smoothly. LPA was advised by the Manager that they have a plumber scheduled and the repairs should be done within the next week as the pipe needs to be replaced in order for it to drain properly / smoothly, however the shower, toilet and sink are still functional. KITCHEN: The LPA inspected the kitchen/food service area at 10: 35 a.m. Knives and sharps were observed in a locked drawer. Kitchen appliances were in operable condition. The facility has a sufficient supply of two (2) day perishable and seven (7) day non-perishable food. Refrigerator and food pantry were checked for proper labels and expiration dates. At 10:42 a.m. LPA observed three (3) condiments in the refrigerator to be expired. Ketchup, celery paste, and lime juice all to be expired in 2023 -2024. In the pantry LPA observed five (5) cans ranging from soup (x3), beans (x2), vegetables (x1) to be expired in 2023-2024. LPA advised the Manager of the potential health and safety risk to residents in care. At the time of the visit the Manager discarded all the expired food items. The kitchen faucet was measured for hot water temperature, and it measured 112.3 degrees Fahrenheit at 10:39 a.m. Cleaning supplies and other chemicals are kept locked under the sink inaccessible to residents in care. Report Continued on LIC 809-C PAGE 3... (PAGE 3) Report Continued from LIC 809-C PAGE 2... GARAGE: The garage is attached to the house. Washer and dryer units are located inside the garage. Emergency water and additional food is located inside the garage. Cleaning solutions, and chemicals are inaccessible and locked away in the garage. LPA observed two (2) additional refrigerators with extra food that were checked for proper labels and expiration dates. BACKYARD: The entire property is fenced. The backyard and front porch area have a covered patio area with shade, patio furniture including a table and chairs for resident use. The right side / non emergency exit area wall was observed to have a few boxes against the wall with documents and papers. LPA was informed by the Manager and Administrator that they recently moved the boxes outside as they will take the boxes this weekend to get shredded. LPA observed one (1) self-latching gate. LPA observed a gated pool which was locked and is inaccessible to residents in care. Only 1 (one) pathway is used as an emergency exit which was free of obstructions at the time of the visit. RECORDS: Resident Records: were reviewed beginning at 10:54 a.m. Two (2) Resident files were reviewed for, but not limited to, the following: signed admission agreements, current medical assessments with TB results, LIC627(c) Consent for Treatment form, and current needs and services plan. All records were in order. Personnel Records were reviewed beginning at 11:43 a.m. Three (3) Personnel files including the Administrator’s file were reviewed for, but not limited to: personnel records, health assessments, criminal record clearances, first aid/CPR training, and the appropriate training. All records were in order. INFECTION CONTROL/ EMERGENCY DISASTER PLANNING: During today’s visit the LPA reviewed the facility’s infection control plan, practices and the facilities emergency disaster plan. Both documents were observed to be complete and updated annually as required. The facilities policies and procedures, as they pertain to infection control and emergency planning meet the regulatory standard. MEDICATIONS: Medication review began at approximately 1:28 p.m. Medications are centrally stored and locked in a cabinet in the kitchen adjacent to the dining room. Medications for two (2) residents were reviewed. Medications are labeled and checked for expiration dates. All medications including PRNs were labeled, stored, and locked inaccessible to residents in care. Medications reviewed were found to be self-administered as prescribed and documented on the centrally stored medication and destruction records. No errors observed during review. Report Continued on LIC 809-C PAGE 4... (PAGE 4) Report Continued from LIC 809-C PAGE 3... DOCUMENTS: Documents obtained during the visit include: LIC 500 facility roster, LIC 9020A Resident roster and a copy of the current Limited Liability insurance. The following deficiencies were observed (See LIC 809-D.) and cited from the California Code of Regulations, Title 22 and California Health and Safety Code. The Licensee was made aware that failure to correct the deficiencies may result in civil penalties. Exit interview conducted. A copy of the report and appeal rights were provided.the state’s words, verbatim · CDSS document, Oct 3, 2025

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Kelly Dulek arrived at the facility unannounced to conduct a required annual visit at 10:42AM. The LPA was greeted by facility staff and informed them of the reason for the visit. LPA was informed Administrator was not available at the time of arrival. Administrator arrived at 11:10AM. Entrance interview conducted. Beginning at 11:47AM, the LPA and the Administrator toured the physical plant areas inside and outside to ensure there are no health and safety hazards and facility is in compliance with Title 22 Regulations. The following was observed: Fire extinguisher was observed to be fully charged and last serviced 02/21/2024. Hardwired combination carbon monoxide and smoke detectors and fire door are connected to the facility's Nest system, which records daily functionality of the systems. All systems were functional at the time of the visit. BEDROOMS/BATHROOMS: The LPA inspected the bedroom and bathroom areas. Bedrooms were furnished appropriately with clean linens, appropriate furnishings and sufficient lighting. There are 6 (six) designated resident rooms and 1 (one) staff room. The facility contains 2 (two) restrooms; 1 (one) of which is designated for shared resident use and 1 (one) is for staff and guest use. Resident restroom was clean and sanitary and in operating condition with grab bars and non-skid surfaces. The hot water temperature measured at 117.1 degrees Fahrenheit in the hallway bathroom. COMMON AREAS: At the time of the visit, living room and dining room furniture was observed to be in good condition. There is a fireplace in the living room, which is screened and inaccessible. The facility maintained a comfortable temperature throughout the visit. KITCHEN: The LPA toured the kitchen/food service area. Knives and additional cleaning supplies are stored inaccesible and locked in the garage. Kitchen appliances were in operable condition. The facility had a sufficient supply of perishable and non-perishable food at the time of visit. Continued LIC 9099-C OUTDOOR AREA: The backyard has a covered outdoor area equipped with furniture for resident use. There is a side gate that is single latched. There is a gated and locked pool which is inaccessible to residents in care. Passageway did have items stored on both sides, limiting the walkway. LPA advised to move items to allow for easier passage. The garage is where the washer and dryer are held, including additional refrigerator with perishable food items. Emergency food and water are kept in the garage. RECORDS: Records will be reviewed during the annual continuation visit MEDICATIONS: Medications review began at 02:03PM; medications are centrally stored and kept locked in a kitchen cabinet. Medications were observed for 2 (two) residents. Medications are labeled and checked for expiration dates. Medications are properly documented on the centrally stored medications and destruction record. No errors observed during the medication review. INFECTION CONTROL/EMERGENCY DISASTER PLAN: During today's visit, LPA reviewed the facility's emergency disaster plan. Emergency disaster plan was updated annually, as required. Infection control plan will be reviewed during the annual continuation visit. INTERVIEWS: During today's visit, LPA interviewed 1 (one) resident and 2 (two) staff. No concerns were noted. Due to time constraints, LPA will return at a later date to continue the inspection. No deficiencies cited. Exit interview conducted. A copy of today's report was provided.the state’s words, verbatim · CDSS document, Oct 17, 2024

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Elsie Campos arrived at the facility unannounced to conduct a required annual visit at 12:40 p.m. The LPA was greeted by the Administrator Diorena Rock and informed them of the reason for the visit. The LPA and the Administrator toured the physical plant areas inside and outside to ensure there are no health and safety hazards and facility is in compliance with Title 22 Regulations. BEDROOMS/BATHROOMS: Beginning at 1:00 p.m. the LPA inspected the bedroom and bathroom areas. Bedrooms were furnished appropriately with clean linens, appropriate furnishings and sufficient lighting. There are six designated client rooms and one staff room. Medications are located in a locked cabinet in the kitchen. The three client restrooms were clean and sanitary and in operating condition with grab bars and non-skid surfaces. At 1:04 p.m. the LPA observed accessible clorox wipes in resident room #1. The bathrooms were sufficiently stocked with soap and paper towels. The hot water temperature measured at 110.4 degrees Fahrenheit in the hallway bathroom. KITCHEN: The LPA toured the kitchen/food service area. Knives and additional cleaning supplies are stored inaccesible and locked in the garage. At, 1:38 p.m. the LPA observed unlocked refrigerated medications in the kitchen refrigerator. At 1:46 p.m. the LPA observed a variety of expired foods ranging from canned sliced mangoes expired 1/20/23, expired vegetables, expired mayonnaise dated 5/3/23, expired imitation crab dated 9/9/23, expired sour cream dated 10/9/23, expired teriyaki sauce dated 12/11/22, moldy Brie and Swiss cheese, expired phyloo dough dated 3/6/21, expired prosciutto dated 9/16/23, expired pickles dated 9/29/22, expired roast pork dated 6/14/23, expired milk dated 10/8/23 and 10/23/23, expired romaine lettuce and expired egg whites dated 8/16/22. Kitchen appliances were in operable condition. Despite the expired foods observed the facility had a sufficient supply of perishable and non-perishable food at the time of visit. **Continued LIC 9099-C** COMMON AREAS: At the time of the visit, living room and dining room furniture was observed to be in good condition. There is a fireplace in the living room, which is screened and inaccessible. The facility maintained a comfortable temperature of 73 degrees. Smoke detector(s) and carbon monoxide detector were tested at 2:15 p.m. and operational at the time of the visit. There are two fire extinguishers which were fully charged and last serviced on February 16, 2023. The LPA did not observe all required postings as facility sketch, emergency disaster plan and resident rights were not posted however Administrator was in possession of the required postings and advised the they will put them up. OUTDOOR AREA: The backyard has a covered outdoor area equipped with furniture for client use. There is a side gate for client use that is single latched. There is a gated pool which is inaccessible to residents in care. Exits are free of obstructions. The garage is where the washer and dryer are held, including additional refrigerator with perishable food items. Emergency food and water are kept in the garage. Due to time constraints, the LPA will return at a later date to complete the inspection. The LPA obtained the following documents: - LIC500 Personnel Report - LIC9020 Client Roster - Liability Insurance The following deficiencies were observed (See LIC 809-D.) and cited from the California Code of Regulations, Title 22 and California Health and Safety Code. Failure to correct the deficiencies may result in civil penalties. Exit interview conducted. A copy of the report and appeal rights were provided.the state’s words, verbatim · CDSS document, Oct 26, 2023