Arbol Residences Of Santa Rosa

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility staff do not respond to call bell in a timely manner.

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 12/4/25 at approximately 10:00am, and met with Karina Tapia, Administrator, and Cheyenne Flores, LVN/Health Services Director Reporting party alleges that "facility staff do not respond to call bell in a timely manner." LPA reviewed resident records, including care plan, medical assessment, and admission documents. LPA requested a copy of the alarm pendant report for R1's room, for month of October 2025; Staff provided the LPA with the copies requested. LPA interviewed staff, and other related parties regarding the allegation. The investigation revealed that per review of alarm event report on R1's pendant for the month of October 2025, the following recorded dates, times, and elapsed time, of minutes & seconds, till staff responded to R1's call pendant read as follows:10/4 at 5:02am, elapsed time 24:23,10/4 at 2:09pm, elapsed time 17:47, Continued on LIC9099C.. Substantiatedthe state’s words, verbatim · CDSS document, Dec 4, 2025 · control 21-AS-20251020095513

Allegation investigated: Staff violated resident's personal rights

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 11/6/25 at approximately 9:45am, and met with Karina Tapia, Administrator, and Cheyenne Flores, LVN/Health Services Director Reporting party alleges that "staff violated resident's personal rights." LPA reviewed resident records, care plan, medical assessment, medication records/medical records, and admission documents. LPA interviewed staff, and other related parties regarding the allegation. LPA obtained two photos that had been taken, by S3/staff member, of resident R1 who had fallen on the ground in their apartment unit. S3 took the pictures of R1, with their personal cell phone, prior to assisting the resident off the floor, and providing needed care to R1. The photos of R1 were identified to be taken on 7/24, during S3's shift, per date and time stamp of photo; LPA observed S3's cell phone number as the phone number that sent the pictures to the resident's cell phone days later after the incident. Substanthe state’s words, verbatim · CDSS document, Nov 6, 2025 · control 21-AS-20250918163816

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff touched resident in an inappropriate manner

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 9/11/25 at approximately 10:20am, and met with Administrator Karina Tapia, and Cheyenne Flores, LVN/Health Services Director. Reporting party alleges “staff touched resident in an inappropriate manner “. LPA interviewed staff, Administrator Karina Tapia. The investigation revealed that resident (R1) is not a resident of the assisted living residential care facility for the elderly-license #496804280. R1 was identified by name to have been a patient in the skilled nursing facility building across from the assisted living building. The Arbol skilled nursing facility is not part of the assisted living license. LPA will cross report, reporting party’s information/allegations to the appropriate investigating agency, the CA Department of Public Health. Per LPA’s investigation, the allegation of “staff touched resident in an inappropriate manner” is Unfounded, R1 is not a resident of Pine Ridge Terrace assisted livingthe state’s words, verbatim · CDSS document, Sep 11, 2025 · control 21-AS-20250910082154

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff left resident in a soiled diaper for a long period of time Staff are not ensuring that resident's glucose levels are checked

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 9/4/25 at approximately 10:00am, and met with Administrator Karina Tapia and Cheyenne Flores LVN, Health Services Director. Reporting party alleges that "staff left resident in a soiled diaper for a long period of time, and staff are not ensuring that resident's glucose levels are checked". LPA reviewed resident (R1) records, including medical assessment, appraisal, medication list, Dr's Orders, progress notes/log, and R1's care plan. The LPA conducted interviews with staff, and other related parties regarding the allegations. Per review of resident records, facility records, and conducted interviews,the Investigation revealed that R1's care plan does address incontinent care, including the needed checks for incontinent care. R1 does have a call alert pendant to use as needed, and R1 does understand how to use this device. There were no specific dates/times provided of R1's incontinent needs not being met thatthe state’s words, verbatim · CDSS document, Sep 4, 2025 · control 21-AS-20250707084206

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.