Brookdale Scotts Valley is a residential care home for the elderly (RCFE) in Scotts Valley, Santa Cruz County, California — state license #445294156, licensed for 220 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 46 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated June 29, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 53 times and filed 46 documents. The most recent is a facility evaluation report, dated June 29, 2026.
The state's published file for this home includes 25 documents with transcribed findings, dated July 8, 2021 to April 24, 2025. 25 of the 25 carry the state's recorded outcome word: “Substantiated” (5), “Unfounded” (4), “Unsubstantiated” (16). 25 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 25 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 29, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 20, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 20, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 20, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 26, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 18, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 6, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 6, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 11, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 1, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 4, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 14, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 24, 2025Unsubstantiated
Allegation investigated: Staff did not notify authorized represenative that the resident went to the hospital Resident was left on floor for an extended period of time
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegations. LPA met with Administrator Alex Baiasu. On October 25, 2023, the Department received a complaint alleging Staff did not notify authorized representative that the resident went to the hospital. It has been alleged that On August 18, 2023, R1 suffered a medical emergency and was sent the hospital. It has been alleged the facility did not notify the family of the 911 call. On March 28, 2025, LPA Monter interviewed R1’s family member (FM). FM stated he/she doesn’t know if the facility contacted him/her the same day or within 24 hours. FM stated he/she doesn’t know if R1’s power of attorney was contacted on August 18, 2023. Page 1 Out of 4. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 24, 2025 · control 26-AS-20231025155125
Apr 4, 2025Unsubstantiated
Allegation investigated: Staff are not meeting resident's laundry needs Staff did not ensure laundry machines were not in disrepair
On 1/17/2025 the Department received a complaint alleging that staff are not meeting resident’s laundry needs and staff did not ensure laundry machines were not in disrepair. On 1/25/2025 LPAs interviewed Witness 1 (referred to as W1). W1 stated he/she can’t say for sure if the facility failed to do the laundry twice a week. W1 stated he/she was doing laundry and went upstairs, and one of the laundry machine/dryers was not turning on, but eventually turned on. W1 stated he/she may not have known how to operate the laundry machine/dryer and is unsure if the laundry machine/dryer was in disrepair. On 1/23/2025, LPAs Marcella Tarin and David Maruffo conducted the initial complaint investigation. LPAs interviewed 6 staff (referred to as S1-S6), and residents (referred to as R1-R5) regarding the above allegations. Page 1 of 2 Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 4, 2025 · control 26-AS-20250117115850
Jan 15, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 21, 2024Substantiated
Allegation investigated: Staff are not keeping accurate resident records.
According to a report from a Reporting Party (RP), the RP alleged that facility staff are inputting inaccurate information on resident's records. Based on records review of two resident files, LPA found errors for Resident 4 (R4) and Resident 5 (R5); however, the errors do not indicate staff purposely entered the error. The RP reported that a management staff that was employed in 2023 directed staff to do such in order to cover themselves. According to an interview with the current ED, that person is no longer an employee of Brookdale Scotts Valley. R4's Medication Administration Record (MAR) dated July of 2023 was reviewed. The MAR indicated that R4 did not receive a medication order for insulin prior to dinner on 07/03/23. According to the MAR, if a resident is given a medication, there would be a check mark along with a code number and staff initials. Continues on LIC 9099 - C... Substantiatedthe state’s words, verbatim · CDSS document, Dec 21, 2024 · control 26-AS-20230706110045
Dec 21, 2024Substantiated
Allegation investigated: Staff did not have adequate record keeping for a resident
Licensing Program Analyst (LPA) Christina Valerio arrived unannounced to deliver complaint investigation findings. LPA Valerio met with Executive Director (ED) Alex Baiasu, and explained the purpose of the visit. The department has determined the following as it relates to the aforementioned allegation. The investigation consisted of interviews with facility staff and records review of facility records. The reporting party alleged that the facility did not keep adequate records for Resident 1 (R1), which led to the R1 to fall behind on monthly payments and eventually evicted from the facility. According to Staff 1 (S1) , R1 had a personal service rate that increased when R1 needed additional services. S1 explained that a nurse conducts an assessment with the resident and input information into their system, which generates the personalized plan and cost. According to S1, there is always a conversation with the resident and/or resident's responsible party. If a resident does not get tothe state’s words, verbatim · CDSS document, Dec 21, 2024 · control 26-AS-20230823123127
Dec 21, 2024Unsubstantiated
Allegation investigated: Facility staff are not responding to resident's call system in a timely manner. Facility does not have sufficient staff to meet the needs of residents. Facility staff are not ensuring that resident’s colostomy care is being addressed.
Licensing Program Analyst (LPA) Christina Valerio arrived unannounced to deliver complaint investigation findings. LPA Valerio met with Executive Director (ED) Alex Baiasu, and explained the purpose of the visit. The following has been determined as it relates to the aforementioned allegations. The investigation consisted of resident interviews, staff interviews, and records review. According to the Reporting Party (RP), the facility does not respond to call lights in a timely manner due to short staffing. There was an incident with Resident 1 (R1) where R1''s colostomy bag exploded because staff did not change the bag. Continues on LIC 9099 - C.. Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 21, 2024 · control 26-AS-20231222164321
Dec 11, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 6, 2024Unsubstantiated
Allegation investigated: A non-medical skilled professional is administering insulin injections to diabetic residents. Staff are not administering residents’ insulin as prescribed.
Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation findings and met with Executive Director (ED) Alex Balasu. On 2/12/2024, the Department received a complaint with the above allegations. On 2/22/2024, the Department conducted an initial investigation visit. LPA interviewed ED, 3 staff, and 4 residents. LPA requested roster of residents, LIC500, resident physician reports, Medication administration records, centrally stored medication log, resident assessment, and physician orders. Continue on LIC9099-C. Page 1 of 4. Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 6, 2024 · control 26-AS-20240212124552
Nov 9, 2024Unsubstantiated
Allegation investigated: Resident was handled in a rough manner while in care. Resident was spoken to in an inappropriate manner while in care. Medical attention was not sought for a resident in a timely manner.
Licensing Program Analyst (LPA) Christina Valerio arrived unannounced to the facility to deliver complaint investigation findings. LPA Valerio met with facility front desk staff, and explained the purpose of the visit. LPA was later met by Executive Director Alex Baiasu. The following has been determined as it relates to the aforementioned allegations. On 0705/22, the Reporting Party (RP) stated an incident occurred a week on 06/24/22 prior involving an unnamed resident and a staff member. The alleged staff member, who worked for Cebu Staffing Agency, was assisting a resident with showering and applying a cream. The staff member was very rough with the resident and caused a skin tear while applying the cream. During this time, it was reported the alleged staff member told the resident they were fat and needed to walk. Continues on LIC 9099 - C... Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 9, 2024 · control 26-AS-20220705084955
Oct 13, 2024Unsubstantiated
Allegation investigated: Resident's room has pests. Resident was threatened by other residents while in care. Resident was threatened by staff while in care.
Licensing Program Analyst (LPA) Christina Valerio arrived to the facility unannounced to deliver complaint investigation findings. LPA Valerio met with Executive Director Alex Baiasu, and explained the purpose of the visit. The Department has determined the following as it relates the above mentioned allegations. Resident's room has pest The Reporting Party (RP) alleged that there were reports of ants on a resident's bed in June of 2022. Due to short staffing, the work orders for the ants were not addressed. Continues on LIC 9099 - C... Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 13, 2024 · control 26-AS-20220705084955
Aug 16, 2024Substantiated
Allegation investigated: Staff did not give resident's records to resident's responsible party. Staff did not follow resident's care plan. Staff did not give resident sufficient notice of rate and services increases.
On 8/16/2024 , Licensing Program Analyst (LPA) Grace Donato conducted an unannounced complaint investigation visit. LPA met with Executive Director Alex Baisu and explained the purpose of today's visit. Regarding the allegation of Staff did not give resident's records to resident's responsible party, reporting party (POA1) stated that on March 20, 2023, POA1 requested residents' (R1) medical records and medication to be delivered on move out day. Only R1s medications were handed over after a second request at the facility, and no medical records were ever given. The Department received a copy of the email sent from POA1 to the facility Administrator at the time (ADM1) on 05/13/2023 stating POA1 requests to have the facility provide R1’s records to POA1 on 05/20/2023, the date POA1 was planning to move R1 out of the facility. page 1 of 3 Substantiatedthe state’s words, verbatim · CDSS document, Aug 16, 2024 · control 26-AS-20230711095753
Aug 15, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 13, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 2, 2024Unsubstantiated
Allegation investigated: Staff do not ensure that resident's needs are met Staff do not safeguard resident's personal items
Licensing Program Analysts (LPAs) Christine Dolores and Marcella Tarin conducted an unannounced complaint investigation to deliver the findings on the above allegations. LPAs met with Executive Director Alex Baisu. On July 5, 2024, the Department received a complaint alleging Staff do not ensure that resident's needs are met. It has been alleged that residents are missing their showers. On July 10, 2024, LPA Monter interviewed staff S1-S6. 5 Out of 6 staff interviewed stated residents are being given showers. 6 Out of 6 staff interviewed stated staff will assist residents with their showers if a resident asks for help. S4 stated the shower schedule is very disorganized and residents have missed their showers. Staff S4 and S5 stated residents might request a different time for their shower, which throws off the schedule later that same day. S5 stated staff might not complete the showers at the exact time scheduled, but staff will ensure its completed by the end of the shift. PAGE 1 OF 2the state’s words, verbatim · CDSS document, Aug 2, 2024 · control 26-AS-20240705113111
Aug 2, 2024Substantiated
Allegation investigated: Staff leaves residents soiled for extended periods of time
Licensing Program Analysts (LPAs) Christine Dolores and Marcella Tarin arrived unannounced to deliver the finding of the above allegations. LPAs met with Executive Director Alex Baisu. On 07/01/2024, the Department received the complaint. On 07/10/2024, the initial complaint investigation was conducted. The following documents were obtained for this investigation to include the resident roster, staff roster, staff schedule, 2 resident's physician's report, service plan, progress notes, face sheet, and medication administrator record (MAR). PAGE 1 OF 2. Substantiatedthe state’s words, verbatim · CDSS document, Aug 2, 2024 · control 26-AS-20240701152918
May 16, 2024Unfounded
Allegation investigated: Facility staff coerced resident to pay for additional services.
Licensing Program Analyst (LPA) Simi Rai conducted an unannounced visit to conclude the complaint investigation. LPA Rai met with the Health and Wellness Director, Valentine Mathangani stated the purpose of today’s visit. On 3/19/2024, the Department received a complaint with the above allegation. On 3/19/2024, the Department conducted an initial investigation at the facility. It was alleged the facility is forcing R1 to pay for medication administration when R1 is able to manage medication. Continuation on LIC 9099-C, Page 1 of 2. Unfoundedthe state’s words, verbatim · CDSS document, May 16, 2024 · control 26-AS-20240319114814
May 16, 2024Unfounded
Allegation investigated: Licensee is charging resident for services not provided
Licensing Program Analyst (LPA) Simi Rai conducted an unannounced visit to conclude the complaint investigation. LPA Rai met with the Health and Wellness Director, Valentine Mathangani and stated the purpose of today’s visit. On 3/13/2024, the Department received a complaint with the above allegation. On 3/13/2024, the Department conducted an initial investigation at the facility. It was alleged resident (R1) was paying for care services while out of the facility and admitted to the hospital. On 12/12/2023, R1 was taken the hospital due to a health concern. R1 was admitted to a skilled nursing facility after hospital discharge and did not come back to the facility. R1’s belonging are in the room, as well as R1’s spouse currently residing in the room. Continuation on LIC 9099-C, Page 1 of 2. Unfoundedthe state’s words, verbatim · CDSS document, May 16, 2024 · control 26-AS-20240313160527
May 3, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 24, 2024Unsubstantiated
Allegation investigated: Staff not meeting residents care needs Resident not administered medication as prescribed
On 4/24/2024, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced complaint inspection. LPA met with Executive Director, Momo Duoa and explained the purpose of the visit. During the visit, LPA conducted a tour of the facility, interior and exterior to ensure there are no potential or immediate health and safety risk at the facility. On 01/05/2021, the Department received a report alleging that staff not meeting residents care needs and resident not administered medication as prescribed. The Department conducted interviews and record reviews. Based on the information available, it was unable to prove whether staff were not meeting residents care needs and resident was not administered medication as prescribed. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated, at this time. No deficiencies were cited during the visit.the state’s words, verbatim · CDSS document, Apr 24, 2024 · control 26-AS-20210105093442
Apr 2, 2024Unsubstantiated
Allegation investigated: Facility staff has not been trained properly Facility is understaffed Facility staff is not following doctor's orders
On 4/2/2024, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced complaint inspection. LPA met with Associate Executive Director Alex Baiasu and explained the purpose of the visit. During the visit, LPA conducted a tour of the facility, interior and exterior to ensure there are no potential or immediate health and safety risk at the facility. On 03/08/2021, the Department received a report alleging that facility staff has not been trained properly; facility is understaffed; and facility staff is not following doctor’s orders. The Department conducted interviews and record reviews. Based on the information available, it was unable to prove whether the facility staff had not been trained properly; the facility was understaffed; and the facility staff was not following doctor’s orders. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are uthe state’s words, verbatim · CDSS document, Apr 2, 2024 · control 26-AS-20210308113616
Mar 20, 2024Unsubstantiated
Allegation investigated: Facility did not follow COVID mitigation prevention protocols Staff do not maintain the kitchen in clean and sanitary condition Staff did not ensure faciltiy was free of pests
Licensing Program Analyst (LPA) Simi Rai conducted an unannounced visit to conclude the complaint investigation. LPA Rai met with the Associate Executive Director, Alex Baiasu and stated the purpose of today’s visit. On 12/11/2023, the Department received a complaint with the above allegations. On 12/21/2023, the Department conducted an initial investigation at the facility. On 12/21/2024, LPA Rai interviewed 7 staff. Continuation on LIC 9099-C, Page 1 of 4. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 20, 2024 · control 26-AS-20231211110846
Mar 20, 2024Unfounded
Allegation investigated: Facility did not monitor resident's declining health condition
Licensing Program Analyst (LPA) Simi Rai conducted an unannounced visit to conclude the complaint investigation. LPA Rai met with Associate Executive Director, Alex Baiasu and stated the purpose of today’s visit. On 12/15/2023, the Department received a complaint with the above allegations. On 12/21/2023, the Department conducted an initial investigation at the facility. On 12/23/2024, LPA Rai interviewed 7 staff. Continuation LIC 9099-C, Page 1 of 2. Unfoundedthe state’s words, verbatim · CDSS document, Mar 20, 2024 · control 26-AS-20231215162348
Nov 3, 2023Unsubstantiated
Allegation investigated: Staff did not ensure faciltiy was free of pests
Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to open the initial complaint investigation. LPA met with Associate Executive Director, Alex Baiasu. On 10/25/2023, the Department received a complaint alleging staff did not ensure facility was free of pests. On 11/03/2023, the initial complaint investigation was conducted. Documents were obtained for allegation to include the facility’s pest control services statements and pest control customer service reports from July 2023 – Present. On 11/03/2023, 2 staff members were interviewed. Based on interviews, the facility has a contract with a pest control company. The facility has visits from the pest control who services the facility frequently and on an as needed basis. Staff stated if that there are any suspicions of pests in the community that is voiced by the staff or residents, they contact the pest control company for service. SEE LIC9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 3, 2023 · control 26-AS-20231025155125
Oct 19, 2023Unfounded
Allegation investigated: Staff admitted resident with prohibited health conditions.
Licensing Program Analysts (LPAs) Steve Chang and Maria Partoza conducted an unannounced investigation visit to deliver the investigation finding and met with Operation Specialist/Interim Executive Director (OS/IED) Dimple Kamdar. On 08/17/2023, the Department received a complaint with an allegation that staff admitted resident with prohibited health conditions. On 08/21/2023, an initial investigation visit was conducted. LPAs obtained resident physician report, Assessment report, Progressive Notes, discharged documents, and roster of clients. LPAs interviewed Executive Director (ED), 1 staff (S1), and two residents (R1, R2). Continue on LIC9099-C. Page 1 of 2. Unfoundedthe state’s words, verbatim · CDSS document, Oct 19, 2023 · control 26-AS-20230817122122
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Is Brookdale Scotts Valley licensed?
Yes — Brookdale Scotts Valley is a licensed residential care home for the elderly (RCFE) in Scotts Valley (Santa Cruz County): California license #445294156, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 220 residents. State records list 46 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated June 29, 2026, appears in the inspection record on this page.
Can Brookdale Scotts Valley care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Brookdale Scotts Valley with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordLICENSED TO SERVE AGES 60 AND ABOVE. ALL MAY BE NON-AMBULATORY. THIS LICENSE IS SUBJECT TO THE TERMS AND CONDITIONS OF THE HOSPICE WAIVER FOR 13 CLIENTS.
How much does Brookdale Scotts Valley cost?
California's public licensing record does not include Brookdale Scotts Valley's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Cruz County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Brookdale Scotts Valley accept Medi-Cal or the Assisted Living Waiver?
Brookdale Scotts Valley is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
159 of 220 beds occupied (72%) when the state visited on April 24, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Brookdale Scotts Valley?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 53 state visits and 46 dated documents since 2021 for Brookdale Scotts Valley; 25 complaint-investigation narratives are transcribed verbatim below. The most recent, dated April 24, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 53 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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