Rachelle's Home Iii is a residential care home for the elderly (RCFE) in Soquel, Santa Cruz County, California — state license #445202879, licensed for 26 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 8 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated April 13, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 8 times and filed 8 documents. The most recent — a complaint investigation report on April 13, 2026 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 3 documents with transcribed findings, dated February 29, 2024 to April 13, 2026. 3 of the 3 carry the state's recorded outcome word: “Unsubstantiated” (3). 3 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Apr 13, 2026Unsubstantiated
Allegation investigated: Staff physically abused resident by forcing resident to shower
Licensing Program Analyst (LPA) Marcella Tarin conducted an unannounced complaint visit to deliver the findings of the above allegation. LPA met with Administrator (ADM) Myla Ilagan. LPA stated the purpose of the visit. On 3/18/2026 the Department received a complaint with the above allegation. On 3/19/2026 the Department interviewed the Reporting Party (RP). RP states a resident, referred to as R1, was ‘accosted’ by two staff members on 3/5/2026 by Staff S1 and Staff S2. RP states R1 was going to his/her room to change due to having a ‘bladder problem.’ RP states S1 and S2 grabbed R1 and ‘dragged’ R1 into the shower. Page 1 of 3 Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 13, 2026 · control 26-AS-20260318100030
Feb 25, 2026Unsubstantiated
Allegation investigated: Staff did not prevent residents from eloping from the facility
Licensing Program Analyst (LPA) Marcella Tarin conducted an unannounced complaint visit to deliver the findings of the above allegation. LPA met with Staff S1 Rosa Robledo. LPA stated the purpose of the visit. S1 informed Licensee Rachelle Recinto via phone of the visit. Licensee authorized S1 to sign on her behalf. On 2/4/2026 the Department received a complaint with the above allegation. On 2/4/2026 the Department interviewed the Reporting Party (RP). RP states he/she observed on ‘five occasions’ where residents have ‘gotten out’ of the facility, onto the street. RP states within the past couple of weeks, he/she helped a female resident who had fallen on the street in front of the facility. Page 1 of 2 Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 25, 2026 · control 26-AS-20260204090906
Jan 21, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 12, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 16, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 29, 2024Unsubstantiated
Allegation investigated: Facility is in disrepair
Licensing Program Analyst (LPA) David Marrufo conducted an unannounced complaint investigation visit and met with Administrator Myla Ilagan. On 02/20/2024, the Department received a complaint with the above allegation. The Department received two photographs from a witness showing a leak near a pipe on the outside area of the facility. During visit, LPA Marrufo observed two pipes, one black pipe along the wall on the exterior of the kitchen and another protruding from the ground. There was a puddle of water near the pipe on the ground that was about a foot long and 5 inches wide. LPA Marrufo observed a sandbag along the wall of an adjacent facility building and another two sandbags near the door of the same adjacent facility building. See LIC9099-C for more information. Page 1 of 3. Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 29, 2024 · control 26-AS-20240220080053
Dec 13, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Rachelle's Home Iii licensed?
Yes — Rachelle's Home Iii is a licensed residential care home for the elderly (RCFE) in Soquel (Santa Cruz County): California license #445202879, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 26 residents. State records list 8 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated April 13, 2026, was marked “Unsubstantiated” by the state.
Can Rachelle's Home Iii care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Rachelle's Home Iii with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 26 AMBULATORY, OF WHICH 14 MAY BE NON-AMBULATORY AND 3 MAY BE BEDRIDDEN. WAIVER/GRANTED FOR HOSPICE CARE FOR 10.
How much does Rachelle's Home Iii cost?
California's public licensing record does not include Rachelle's Home Iii's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Cruz County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Rachelle's Home Iii accept Medi-Cal or the Assisted Living Waiver?
Rachelle's Home Iii is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
11 of 26 beds occupied (42%) when the state visited on April 13, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Rachelle's Home Iii?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 8 state visits and 8 dated documents since 2022 for Rachelle's Home Iii; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated April 13, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 8 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
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(831) 201-4785Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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