Paradise Assisted Care Corp is a residential care home for the elderly (RCFE) in Santa Cruz, Santa Cruz County, California — state license #445202851, licensed for 39 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 27 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated June 15, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 35 times and filed 27 documents. The most recent is a facility evaluation report, dated June 15, 2026.
The state's published file for this home includes 13 documents with transcribed findings, dated August 24, 2022 to December 29, 2025. 13 of the 13 carry the state's recorded outcome word: “Substantiated” (3), “Unfounded” (1), “Unsubstantiated” (9). 13 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 13 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 15, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 28, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 25, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 6, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 29, 2025Unsubstantiated
Allegation investigated: Facility staff administered controlled medication that is supposed to be administered by a licensed health care professional. Facility did not seek immediate medical care for resident after fall Facility water temperature is too cold Administrator offered medications of a deceased resident to another resident’s family member
Licensing Program Analyst (LPA) Marcella Tarin arrived unannounced to conduct a complaint investigation visit to deliver the findings. LPA met with Licensee/Administrators Lusanta and Saaj Kaiyom. LPA stated the purpose of the visit. On 1/2/2025 the Department received a complaint with the above allegations. On 1/8/2025, 7/11/2025, 8/8/2025, complaint investigations visits were conducted. It has been alleged that facility staff administered controlled medication that is supposed to be administered by a licensed health care professional. Page 1 of 3 Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 29, 2025 · control 26-AS-20250102144601
Dec 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 7, 2025Substantiated
Allegation investigated: Licensee is not preventing resident's room from being infested by ants.
Licensing Program Analyst (LPA) Marcella Tarin conducted a complaint investigation visit to deliver the findings of the above allegation. LPA met with Administrators Saaj and Lusanta Kaiyom. LPA stated the purpose of the visit. On 8/20/2025 the Department received a complaint about the above allegation. On 8/21/2025 LPA Tarin conducted the initial 10-day complaint investigation visit and interviewed staff, residents and inspected random resident rooms. On 8/20/2025, LPA Tarin interviewed Reporting Party (RP). RP states it was brought to his/her attention on 8/11/2025 that R1 had ants in his/her room and on his/her body. Page 1 of 3 Substantiatedthe state’s words, verbatim · CDSS document, Nov 7, 2025 · control 26-AS-20250820110316
Nov 7, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 8, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 11, 2025Unsubstantiated
Allegation investigated: Facility refused to warm residents' meal. Resident was retaliated by staff when talking with a former employee. Facility is not providing bathe to a resident.
Licensing Program Analyst (LPA) Marcella Tarin conducted an unannounced inspection visit to deliver the findings of the complaint investigation. LPA met with Manager Betzy Torres. LPA stated the purpose of the visit. On 01/24/2025 the Department received a complaint with the above allegations. On 02/03/2025 LPA Steve Chang conducted the initial unannounced investigation visit and interviewed 6 staff (S1 to S6) and 1 Witness (W1) and 4 residents (R1 to R4). On 5/13/2025 LPA interviewed 1 more staff (S7). Page 1 of 2. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 11, 2025 · control 26-AS-20250124125507
Jul 11, 2025Unsubstantiated
Allegation investigated: The facility administrator physically abused a resident while in care. The facility is falsifying staff training documents. The facility served food that was not in good quality and in quantity necessary to meet the residents' needs. The facility did not provide hygiene supplies necessary for personal care to residents in care. The facility is not reporting medication errors to the Department. The facility staff are not trained to provide the services necessary to meet resident needs. The facility does not maintain a comfortable temperature for residents.
**Amended on 8/8/2025 to change findings from Unfounded to Unsubstantiated** Licensing Program Analyst (LPA) Marcella Tarin conducted an unannounced inspection visit to deliver the findings of the complaint investigation. LPA met with Manager Betzy Torres. LPA stated the purpose of the visit. On 1/2/2025 the Department received a complaint with the above allegations. On 1/8/2025 the Department conducted an unannounced initial investigation and interviewed 6 staff, 8 residents, and reviewed records such as but not limited to grocery receipts and staff training records. LPA conducted an inspection of the facility such as but not limited to the kitchen, supply cabinet, food pantry and residents rooms. Page 1 of 5 Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 11, 2025 · control 26-AS-20250102144601
Mar 27, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 10, 2024Unsubstantiated
Allegation investigated: Staff did not respond to resident’s call for assistance in a timely manner Facility staff are not treating residents with dignity Facility staff is not administering medication per doctor's orders Facillity did not provide services to meet the residents needs Facility does not have enough staff to meet residents needs
On 12/10/2024 Licensing Program Analysts (LPAs) Marcella Tarin and Christine Dolores arrived unannounced to deliver the findings of the above allegations. LPAs met with Daysi Calderon. On 9/26/2024 the Department received a complaint. On 10/3/2024 the intial complaint investigation was conducted. The following documents were obtained for this investigation to include physician's reports, need/service plans, staff roster, resident roster, staff schedule, September activity calendar, Medication Administration Records (MARs), pendant logs, staff training for Hoyer lift, email correspondences. It was alleged that staff do not respond to residents calls for assistance in a timely manner on 09/24/2024. It was alleged on one occasion, a resident had to wait 45 minutes to receive assistance. Page 1 of 4 Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 10, 2024 · control 26-AS-20240926121705
Oct 18, 2024Unsubstantiated
Allegation investigated: Resident care needs not being met Residents left in bed unattended Bathroom light fixture not working
On 10/18/24, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced complaint investigation visit. LPA met with Licensee, Lusanta Kaiyom and explained the purpose of today's visit. Regarding the allegations of resident care needs not being met and residents left in bed unattended, Reporting Party (RP) observed R1 to be in soiled diaper, or no diaper, and the same clothes for 1 week, no shower. RP observed other residents lying in bed when RP normally sees them engaged in activities or visiting in the Hub room first floor. These residents use wheelchairs and are unable to get out of bed on their own. RP witnessed resident calling for help and no staff came. RP went and looked for staff. Resident is blind and unable to use a call button system or understand to use a pendant to call for assistance. page 1 of 2 Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 18, 2024 · control 26-AS-20220405104013
Oct 18, 2024Unsubstantiated
Allegation investigated: Resident was left in soiled clothing for extended period of time. Staff are not providing resident with assistance for activities of daily living. Facility did not safe guard residents personal belongings Facility is not providing recreational activities for residents
On 10/18/24, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced complaint investigation visit. LPA met with Licensee, Lusanta Kaiyom and explained the purpose of today's visit. Regarding the allegations of resident was left in soiled clothing for extended period of time and Staff are not providing resident with assistance for activities of daily living. RP stated that R1 is incontinent, and the staff did not provide incontinence service and left R1 in his/her feces for several hours in the room. RP stated the facility did not provide a shower for R1 for the first 7 days. RP also stated that the facility staff are only giving R1 showers once per week instead for 2-3 times per week. page 1 of 2 Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 18, 2024 · control 26-AS-20220815150455
Oct 18, 2024Unsubstantiated
Allegation investigated: Facility staff leave medications in residents' rooms. Facility staff left resident on the floor for an extended period of time after falling. Facility does not have adequate staffing.
On 10/18/24, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced complaint investigation visit. LPA met with Licensee, Lusanta Kaiyom and explained the purpose of today's visit. Regarding the allegation of Facility staff leave medications in residents' rooms, reporting party (RP) stated that Medications have been left in residents’ rooms. LPA observed random rooms during several visits and there were no medications left in the rooms. All medications are locked in the medication room. There is a resident (R1) who is able to manage medications and has this medication in a locked box inside the room. page 1 of 2 Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 18, 2024 · control 26-AS-20230316163646
Oct 18, 2024Substantiated
Allegation investigated: Facility staff have not received required training hours prior to assisting with medications Unqualified staff assisting with medications
On 10/18/24, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced complaint investigation visit. LPA met with Licensee, Lusanta Kaiyom and explained the purpose of today's visit. Regarding the allegations of facility staff have not received required training hours prior to assisting with medications, and unqualified staff assisting with medications. Reporting party (RP) stated that neither the "med techs" or caregivers have the 24 hours of training, 16 hours hands on, 8 hours instruction and followed by passing an examination testing the employee's comprehension and competency. RP also shared that there is a med tech (MT) on staff during the time of 7-3, the owner was unable to provide evidence if MT had passed the medication test. The owner stated that the MT had been a med tech at the facility earlier and assumed this was done but had not verified it. page 1 of 2 Substantiatedthe state’s words, verbatim · CDSS document, Oct 18, 2024 · control 26-AS-20230324170427
Oct 3, 2024Unsubstantiated
Allegation investigated: Staff handles resident in a rough manner. Staff barricaded resident's door.
On 10/3/24, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced complaint investigation visit. LPA met with Licensees, Lusanta & Saaj Kaiyom and explained the purpose of today's visit. Regarding the allegation of staff handles resident in a rough manner, Reporting party (RP) reported that in January of 2022, RP was visiting R1 when it was observed that a caregiver was being rough with R1 while trying to transfer R1 to the wheelchair. LPA Heberle tried contacting the number provided by RP but it was the wrong number. There is also no other information provided or description describing who the caregiver was. con't... Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 3, 2024 · control 26-AS-20230427141045
Aug 16, 2024Unsubstantiated
Allegation investigated: Facility staff caused multiple bruises to residents in care.
On 8/16/2024, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced complaint investigation visit. LPA met with Licensees Lusanta & Saaj Kaiyom and explained the purpose of today's visit. Regarding the allegation of facility staff caused multiple bruises to residents in care. Reporting party (RP) stated that a resident (R1) disclosed on 10/13/2023 that the night staff have been hitting him/her. Per RP, when R1 was examined, R1 was observed to have bruising from one side of the chest to the other. LPA Dolores interviewed two staff members. S1 mentioned that on 10/10/23, was when NOC shift found R1 on the floor. R1s chest was bruised and it was the front area. Hospice came to check and was aware of the fall. Family was called. Hospice thinks R1s rib broke. They talked to the responisble party (F1) and made the decision not to send R1 out. R1 wasn’t sent to the hospital after the fall. Another staff, S2 mentioned that R1 has a history in falling and transferring on his/herthe state’s words, verbatim · CDSS document, Aug 16, 2024 · control 26-AS-20231122171044
May 16, 2024Unfounded
Allegation investigated: Staff does not allow resident to exercise. Staff forced resident to be wiped.
Licensing Program Analyst (LPA) Simi Rai conducted an unannounced visit to conclude the complaint investigation. LPA Rai met with the Licensee/Administrator, Saaj Kaiyom & Licensee, Lustana Kaiyom and stated the purpose of today’s visit. On 2/20/2024, the Department received a complaint with the above allegations. On 2/22/2024, the Department conducted an initial investigation at the facility. Continuaton on LIC 9099-C, Page 1 of 3. Unfoundedthe state’s words, verbatim · CDSS document, May 16, 2024 · control 26-AS-20240220124121
Feb 22, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Paradise Assisted Care Corp licensed?
Yes — Paradise Assisted Care Corp is a licensed residential care home for the elderly (RCFE) in Santa Cruz (Santa Cruz County): California license #445202851, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 39 residents. State records list 27 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated June 15, 2026, appears in the inspection record on this page.
Can Paradise Assisted Care Corp care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Paradise Assisted Care Corp with clearances for dementia / memory care, hospice care, and bedridden; it does not list wheelchair / non-ambulatory. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR (39) NON-ABULATORY, OF WHICH (14) MAY BE BEDRIDDEN. APPROVED HOSPICE WAIVER FOR (10). BEDRIDDEN CLIENTS MAY ONLY RESIDE IN 1998 CONSTRUCTED BUILDING (BEDROOM # 14-29). MAX. OF 6 ON 2ND FLOOR AND MAX. OF 8 ON 1ST FLOOR.
How much does Paradise Assisted Care Corp cost?
California's public licensing record does not include Paradise Assisted Care Corp's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Cruz County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Paradise Assisted Care Corp accept Medi-Cal or the Assisted Living Waiver?
Paradise Assisted Care Corp is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
26 of 39 beds occupied (67%) when the state visited on December 29, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Paradise Assisted Care Corp?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 35 state visits and 27 dated documents since 2022 for Paradise Assisted Care Corp; 13 complaint-investigation narratives are transcribed verbatim below. The most recent, dated December 29, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2022
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 35 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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