Hanover Guest Home is a residential care home for the elderly (RCFE) in Santa Cruz, Santa Cruz County, California — state license #440703228, licensed for 15 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 16 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated May 13, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 19 times and filed 16 documents. The most recent is a facility evaluation report, dated May 13, 2026.
The state's published file for this home includes 3 documents with transcribed findings, dated January 31, 2025 to April 9, 2026. 3 of the 3 carry the state's recorded outcome word: “Unfounded” (1), “Unsubstantiated” (2). 3 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 13, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 9, 2026Unsubstantiated
Allegation investigated: Staff does not ensure transportation arrangements are made for resident in care
Licensing Program Analyst (LPA) Marcella Tarin conducted an unannounced complaint investigation visit to deliver case findings. LPA met with Administrator Marsha Belleza. LPA stated the purpose of the visit. On 2/19/2026 the Department received a complaint with the above allegations. On 2/25/2026 the Department conducted the initial complaint investigation visit and interviewed the Administrator (ADM) Marsha Belleza and 1 Staff (S1). ADM states she does not personally drive residents to their medical or dental appointments but arranges for transportation to resident’s appointments through an outside agency. ADM states she has also informed families about outside agencies that provide transportation for appointments. Page 1 of 2 Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 9, 2026 · control 26-AS-20260219165639
Apr 9, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 23, 2026Unfounded
Allegation investigated: Staff did not notify resident's responsible party of an incident.
Licensing Program Analyst (LPA) Marcella Tarin conducted an unannounced complaint investigation visit and met with Designated Administrator Wendy Sanchez. LPA stated the purpose of the visit. Designated ADM called Administrator (ADM) Marsha Belleza to inform her of LPA Tarin at the facility. LPA Tarin spoke with ADM. ADM stated she was not well and would not be able to be present for the complaint visit. On 1/21/2026 the Department received a complaint with the above allegation. On 1/21/2026 the Department interviewed Witness 1 (W1). W1 states the facility staff did not notify him/her when resident, referred to as R1, fell on 1/17/2026. Page 1 of 2 Unfoundedthe state’s words, verbatim · CDSS document, Jan 23, 2026 · control 26-AS-20260121091934
Oct 8, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 19, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 10, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 3, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 28, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 31, 2025Unsubstantiated
Allegation investigated: Staff did not safeguard resident's personal belongings. Staff did not provide adequate supervision resulting in resident pushing another resident in care. Staff handled resident in a rough manner. Staff did not provide resident's responsible party with resident's documents.
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with Administrator (ADM) Marsha Belleza. On May 14, 2024, the Department received a complaint alleging Staff did not safeguard resident’s personal belongings. It has been alleged that staff did not safeguard R1’s personal belongings. On May 21, 2024, LPA Monter interviewed R1’s Conservator. (R1C). R1C stated regarding to safeguarding R1’s belongings has been an ongoing issue since 2016. R1C stated he/she has informed the staff. R1C stated he/she buys R1C a new shirt but then when he/she visits, he/she can't find it. R1C stated this is an ongoing issue. Page 1 Out of 5 Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 31, 2025 · control 26-AS-20240514090217
Sep 10, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 27, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 18, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 22, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Hanover Guest Home licensed?
Yes — Hanover Guest Home is a licensed residential care home for the elderly (RCFE) in Santa Cruz (Santa Cruz County): California license #440703228, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 15 residents. State records list 16 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated May 13, 2026, appears in the inspection record on this page.
Can Hanover Guest Home care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Hanover Guest Home with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordSEVEN MAY BE NON-AMBULATORY IN ROOMS 2,3,7,8,9 AND 10. THIS LICENSE IS SUBJECT TO THE TERMS AND CONDITIONS OF THE HOSPICE WAIVER FOR FOUR (4) CLIENTS.
How much does Hanover Guest Home cost?
California's public licensing record does not include Hanover Guest Home's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Cruz County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Hanover Guest Home accept Medi-Cal or the Assisted Living Waiver?
Hanover Guest Home is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
11 of 15 beds occupied (73%) when the state visited on April 9, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Hanover Guest Home?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 19 state visits and 16 dated documents since 2021 for Hanover Guest Home; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated April 9, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 19 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for mid-size homes (7–15 beds), computed across all 307 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(831) 426-0618Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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