Villa Toscana A Memory Care Community is a residential care home for the elderly (RCFE) in Mountain View, Santa Clara County, California — state license #435202919, licensed for 70 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 7 dated inspection and complaint documents on file for this home going back to 2024, the most recent dated May 21, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2024, the state has visited this home 8 times and filed 7 documents. The most recent — a complaint investigation report on May 21, 2026 — closed with the state’s outcome word: “Substantiated.”
The state's published file for this home includes 3 documents with transcribed findings, dated December 30, 2025 to May 21, 2026. 3 of the 3 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (2). 3 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 21, 2026Substantiated
Allegation investigated: Staff did not prevent resident in care from leaving the facility without supervision
On May 21, 2026, Licensing Program Analyst (LPA) Murial Han conducted an unannounced visit to deliver the complaint investigation findings. LPA met with the administrator and explained the purpose of today's visit. Regarding to the allegation of – staff did not prevent resident in care from leaving the facility without supervision, there is no additional information forthcoming from the reporting party. However, during the initial reporting, the reporting party stated that resident in question (R1) resides in the memory care unit and on March 20, 2026 and March 28, 2026, R1 left the facility unattended and was found in a restaurant next to the facility and the 2nd time, R1 was found in the parking lot agitated. As part of the investigation, LPA interviewed staff members, conducted observations, and reviewed documents. Substantiatedthe state’s words, verbatim · CDSS document, May 21, 2026 · control 26-AS-20260330133147
May 21, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 21, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 24, 2026Unsubstantiated
Allegation investigated: Resident’s call light is in disrepair.
On February 24, 2026, Licensing Program Analyst (LPA) Komal Curley conducted an unannounced 10-day complaint visit. LPA met with Care Coordinator, Blanca Evia Del Puerto and explained the purpose of the visit. Regarding the allegation, resident's call light is in disrepair, according to the reporting party, on 2/9/26, during a facility visit, it was observed that a red cord was tied to extend the existing red cord in Resident 1's (R1's) room and when the reporting party pulled the cord, staff did not come. According to the reporting party, he/she was notified that it was an IT problem. As of 2/17/26, it was observed that R1's call light has not been resolved. During the investigation, LPA tested R1's call light, interviewed staff, and reviewed documentation. Based on observations, LPA observed R1's call light to be in good working condition. According to staff interviewed and documentation reviewed, after this issue was brought up to management, the facility immediately contacted theirthe state’s words, verbatim · CDSS document, Feb 24, 2026 · control 26-AS-20260218092744
Dec 30, 2025Unsubstantiated
Allegation investigated: Facility staff do not ensure infection control guidelines are being followed Facility staff do not ensure food is of good quality for residents in care Staff neglect residents. Staff are forcing residents to participate in activities
Licensing Program Analyst (LPA) David Marrufo conducted an unannounced complaint investigation visit and met with Administrator MJ Jain. On 06/14/2024, the department received a complaint with the above allegations. On 06/20/2024, LPA Marrufo conducted an initial complaint investigation visit. On 09/12/2024 and 11/19/2025, LPA Marrufo conducted additional complaint investigation visits. Allegation: Facility staff do not ensure infection control guidelines are being followed When the department received the complaint, it was alleged that the facility did not have available COVID testing kits and that staff were not wearing Personal Protective Equipment (PPEs) when entering the living units of COVID-positive residents while they were being isolated. It was alleged that staff S1 became COVID-positive after entering one of the COVID-positive resident’s living unit without PPEs. See LIC9099-C pages for more information. Page 1 of 4. Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 30, 2025 · control 26-AS-20240614094332
May 13, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 2, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Villa Toscana A Memory Care Community licensed?
Yes — Villa Toscana A Memory Care Community is a licensed residential care home for the elderly (RCFE) in Mountain View (Santa Clara County): California license #435202919, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 70 residents. State records list 7 inspection and complaint documents since 2024; the most recent, a complaint investigation report dated May 21, 2026, was marked “Substantiated” by the state.
Can Villa Toscana A Memory Care Community care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Villa Toscana A Memory Care Community with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 70 NON-AMBULATORY, OF WHICH 15 MAYBE BEDRIDDEN. WAIVER/GRANTED FOR HOSPICE CARE FOR 15.
How much does Villa Toscana A Memory Care Community cost?
California's public licensing record does not include Villa Toscana A Memory Care Community's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Villa Toscana A Memory Care Community accept Medi-Cal or the Assisted Living Waiver?
Villa Toscana A Memory Care Community is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
40 of 70 beds occupied (57%) when the state visited on May 21, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Villa Toscana A Memory Care Community?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 8 state visits and 7 dated documents since 2024 for Villa Toscana A Memory Care Community; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated May 21, 2026, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 8 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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